The health of our customers and the safety of our food has always been the #1 priority for Factor and while COVID-19 is very much top of mind to all of us these days, it is only one of many food safety concerns that the ready-to-eat meals businesses (such as restaurants, grocery stores and Factor) manage every day.

We take this responsibility seriously and always meet or exceed the ongoing guidance from the experts at CDC, FDA, USDA and Health Departments across all aspects of our business and are taking extra precautions to provide further assurance to our customers during this current pandemic.

• Our kitchen and production facility undergoes a full, “deep” sanitation daily as well as multiple sanitation cleaning of all equipment throughout the day.
• Employees are given a health screening as they arrive at work and are sent home if they are ill; all employees properly wash their hands every time they enter a food production area and always wear gloves and masks when they handle food. They are provided clean coats, which are changed at specific times during each day. Hair and beard nets have always been worn throughout our production facility with 100% compliance.
• The Factor facility is permitted by the Health Department whose standards mirror or exceed those of the USDA, FDA and Illinois Department of Health. We operate with robust quality and food safety protocols which are designed specifically for our facility. And of course, our kitchen adheres to USDA cooking/cooling temperature requirements.
• Employees who pack your weekly order wear masks and gloves when handling the packaged meals and equipment is regularly wiped down and sanitized.
  
  Here is a link to the FDA's frequently asked questions site regarding COVID-19.
  
  Please don't hesitate to reach out to our Customer Experience Team with any questions by calling 888.573.5727.

Our pricing is designed to be as flexible as your lifestyle! Because the cost per meal depends on your plan size and any active seasonal promotions, we recommend checking your personalized pricing directly through your account or our homepage.

New to Factor?

If you’re thinking about joining the Factor fam, the easiest way to see our latest pricing (including any new customer offers) is right on our website:

Head to our homepage.
Click “Get Started.”
Choose your weekly meal plan (6–36 meals per week).
As you adjust your plan, you’ll see the price per meal and estimated weekly total update automatically, so you can find the option that fits your routine.

Already a Factor customer?

You can check your exact pricing anytime in your account:

On Web:Log in and go to Settings → Plan Settings (or Manage Subscription) to view your current per-meal price and shipping cost.

In the App:Tap the Profile icon, then select Plan Settings to see your active plan details.

A few things to keep in mindMore meals, better value: Larger weekly plans typically lower your cost per meal. Premium options: Select add-ons or premium meals may include an additional charge, which is always clearly marked.

We love a clean planet as much as a clean plate! Here’s the quick guide to keeping it green:

Boxes: Flatten them out and toss them in your curbside recycling.

Insulation: Our Laminated Paper insulation is 100% curbside recyclable. If your box contains PET or Cotton insulation, please check your local guidelines or dispose of it in the trash. https://www.plasticfilmrecycling.org/

Meal Containers: These are BPA-free and made from #1 PET plastic, which is widely accepted in most curbside recycling programs.

Gel Packs: These are non-toxic and reusable! If you’re done with them, snip the corner, drain the non-toxic gel into the trash (avoid the sink!), and recycle the plastic film at a designated drop-off location. The contents of our gel packs are made of 99% salt water and 1% sodium polyacrylate. If you’d like, you can also donate them locally to a local Food Bank, Meals on Wheels, Girl Scouts or Boy Scouts of America. The plastic film should not be curbside recycled, but you can find more information about where to recycle it HERE.

It is always worth checking what materials are recyclable in your area. If your town doesn't recycle certain materials, or you're interested in other options, check out Earth911 for a list of recycling facilities near you

We freeze our product at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away.

Still, despite shipping your box for maximum freshness, we recommend that you freeze your items upon receipt and do not keep your box outside for more than 6 to 8 hours after delivery.

If your Freezer Provision items appear thawed when you open the box, check for temperature:

• If your product is below 40°F for 2 hours or less, you can enjoy your items right away or place them in the freezer to enjoy at a later date.
• If your product is above 40°F, please discard the products and contact our Customer Care team for further assistance.