conversion-comms

Factor | FAQs

Frequently Asked Questions

What  can we help you with?

Can’t find your answer?

Enjoy the convenience of our prepared meal delivery services and choose from 35 weekly pre-made meals and 60+ add-ons, including snacks, smoothies, and more.

America's #1 Ready-to-Eat Meal Delivery Service

Manage your deliveries from anywhere, anytime.

Download our app

**WARNING:** Risk of reproductive harm from exposure to lead. 
See <a href="https://www.p65warnings.ca.gov/fact-sheets/foods-and-beverages" target="_blank">www.P65Warnings.ca.gov/food</a>

California Residents Only

Subscribe for articles, tips and offers

Nice job! You made that look easy. We'll email you instructions on redeeming your prize.

You've unlocked the special prize!

We’ve boosted your referral rewards for a limited time! Share invites by 1/31 and earn increased rewards for every friend who joins. Help friends save on chef-prepared meals with your personal discount, and we’ll treat you to our biggest bonus of the season.

New Year, Bigger Rewards

Give friends a free boxes. and you'll get rewarded when they receive their first box.

Give friends a free box of boxes and you'll get rewarded when they receive their first box.

Share a FREE box and get rewarded

Keep an eye on your email for the rewards once your friend signs up successfully

Share the joy of cooking together. Give a friend their first box free — you'll earn {{creditForCustomer}} when they subscribe.

Send free box via

You’ve been cooking with us a lot, so you’ve earned extra rewards—now you’ll get ${{newCredit}} each time a friend signs up using your code!

We increased your referral rewards

We’re sorry, but our referral page is down at the moment. Refresh the page, or come back later to try again. In the meantime, why not check out this week’s menu?

It’s not you. It’s us!

Have questions? We’re here to help!

The FAQs can’t load. Double-check your internet connection and try again!

Something went wrong

Every referral is another shot at the final. Don't stop at one.

Score 2 tickets to the final on July 19!  ⚽🏆️

Refer friends for a shot at two tickets to this year's soccer championship final on July 19!

Pop in their email or share your link. They get their first HelloFresh box for free.

Send a friend a free box

You earn {{creditForCustomer}} every time to use on future orders. Plus another shot at the final.

They join. You earn {{creditForCustomer}}.

Don't stop at one! Earn up to 20 entries to win. The winner is drawn {{endDate}}. Good luck!

Each referral = 1 entry

For each friend you refer, you earn {{creditForCustomer}} and 1 entry to win. More referrals, more chances to win!

Win 2 tickets to the final

YOUR SHOTS

Invite your friends to Factor and get rewarded when they receive their first box.

Give your friends a free box. They pick their meals, it's on us, and they can cancel anytime.

Free boxes for friends

Give friends a free week of meals. Hurry, freebies are limited and expire soon!

Send a free box to a friend

Messenger

More

Messages

WhatsApp

Get {{creditForCustomer}} off your next order when friends sign up.

by email or invite link

They’ll get 3 free cuts, and a discount for future boxes. Plus, they can pause or cancel anytime.

2. Your friends place an order and enjoy

Send a free box

Discounts sent to:

Looks like you claimed this reward in the past. Earn more rewards by sending free boxes to your friends!

You get ${{rewardValue}} credit! We’ll apply the total credit to your next order. Keep sending boxes to earn more.

Couldn't apply your reward. Please check your internet connection and try again, or contact Customer Care at hello@hellofresh.com.

Two people cooking together in a kitchen with a HelloFresh box on the counter

Two women laughing together at a dinner table while looking at a smartphone, with plated meals of salmon, grains, and vegetables in front of them

Share with a friend.

Excited about this week's menu?

Hope your friends love HelloFresh too.

Your reward arrives after they place their first order.

Two people enjoying a home-cooked meal together at a table

Make someone's week easier!

Share that home-cooked feeling

Friends get their first box free, and you’ll get a referral reward too.

Your referral link is included

Share this recipe

Your friend gets {{discountForFriend}} off their first box

Include my referral link

A father and two children enjoying a meal together at the dinner table

Share this recipe with a friend.

Know someone who'd like this?

Woman playfully holding a green bean above her lip like a mustache while being photographed on a phone, surrounded by freshly prepared dishes including grilled meat, snap peas, rice, and sliced radishes in a rustic kitchen

Woman playfully holding a green bean above her lip like a mustache, surrounded by freshly prepared dishes including snap peas and rice in a rustic kitchen

Send your invite

They pick their meals

Plus, you earn {{amount}}.

They cook and enjoy

From share to serve

How it works

Free box sent!

${{creditAchieved}} credit received

My Referral Rewards

Earn more by placing more orders. In the meantime you can share your ${{discountForFriend}} discount (plus get ${{creditForCustomer}} when they join)!

You have 1 more free box left. Hurry up, it expires soon!

You have {{availableFreebies}} more free boxes left. Hurry up, they expire soon!

Want to start earning rewards? Send your friends a discount!

Send a discount

Ask your friend to scan this QR code.

Share in person

Enter your friend's email and we'll send them their free box offer.

Our team is here to help. Did you know that you can report the issues through our self reporting tool?

We're terribly sorry for the mix up

We apologise again and would like to connect you with one of our trained agents who can help

We’re sorry that this isn’t the first error you’re facing

Our team is here to help. Choose a support option to get started.

We’re sorry you had problems with your shipment.

We're happy everything went well! Feel free to return here if you ever need support.

Thanks for sharing. Our team would be delighted!

Would you like to explain the issue further? Remember, you can always access this tool later if you’re busy

We’re terribly sorry that you are facing issues

Sorry, our agents are offline at the moment!

Menu for {{deliveryDateForStatusBar}} Delivery

Targeted supplements built to work with your meals. Exclusive pricing for Factor members.

Wellness beyond the plate

Your favorite recipes

Free item

Delivery FAQs

Tell us what you think about the recipe

So, how was your delivery on {{deliveryDate}}?

Rate and review recipes you’ve tried! Your feedback goes straight to our kitchen.

Past Deliveries

Why did you skip this week?

Send friends up to $150 off and get ${{creditForCustomer}} for each one who signs up.

Get ${{creditForCustomer}} when you give up to $150

Oops! Your tracking information isn't available right now. Please try again later.

404: page not found

Tracking your deliveries is easier than ever with the app!

Get delivery updates

Need delivery support in the future? You can come back here any time!

Select "Get delivery support" to report any problems you had with your delivery. We'll help you find a solution.

Free meals unlocked 

Now that your accounts are linked, we will award 1 Avios per £1 spent on every box ordered from HelloFresh.

Discount details

Couldn't load your discounts

FAQs

Reach your goals with free nutrition coaching

FREE Nutrition Coaching

New to ClassPass? Get 1 month free plus 5 bonus credits to book top-rates classes. Already a ClassPass member? Upgrade your plan to score 15 bonus credits.

Exclusive ClassPass offer, courtesy of Factor

Earn credits when your friend joins Factor.

Refer your friends

Learn how you'll get rewarded by simply ordering Factor.

More benefits

No discounts to show yet

Benefits

Your discount(s) this week:

Reach goals, earn as you go. Treat yourself when you are ready.

Earn rewards

Factor Cash is store credit that can be used towards your orders. Credit issued before [Migration DATE] may not be combined with other rewards.

Thank you for your response!

For your security, a password reset is required before you can update your account details. This helps us keep your information safe.

To protect your account, please reset your password. This helps us keep your information safe.

Keep your account safe

It’s applied automatically to future orders and works with discounts and rewards. Check your balance under "Payment".

Please try again

Server Error

We'll send an email within 14 days to confirm account deletion.

You will be logged out

Your subscription is deactivated and you can continue below to request account deletion. As a friendly reminder, you will still receive any processed orders on the way or scheduled to be delivered the upcoming week. Please note, while we are working on your account deletion request, your account will remain accessible. Once the process is complete, your account will be permanently removed as requested.

1. Account Deletion Process.

To start the deletion process of your account, please navigate to our website and cancel your Subscription first.

1. Cancel Subscription

Please confirm that you want to delete your account. We will delete it within 30 days and send a confirmation email.

We are sad to see you go!

After you have completed all the above steps successfully, and sent an email to our customer support regarding your account deletion. You should receive a confirmation email in the near future when the process is complete.

Please complete the "cancel subscription" step to continue with account deletion flow

First step incomplete

Your subscription is deactivated. Your account deletion would be delayed if you have an active delivery that is on its way, or a confirmed delivery for the upcoming week. Once there are no ongoing deliveries, only then will the account deletion process be commenced. 

Send request

After you have cancelled your subscription, you can request to have your account deleted. To submit your account deletion request, select `Send request` and follow the prompts to confirm.

Please note that all of your account data will be removed, including any discounts or credit. If you return to HelloFresh in the future, you'll need to create a new account.

2. Request Deletion.

To finalize deleting your account, we need to send an email to our customer service representatives.

Dear HelloFresh Customer Care,

Please kindly delete my account and all the data associated with it.

Thank you.

Best,

First Step Incomplete

Please disconnect your Apple ID from your account

1. On your iPhone, go to Settings, then tap your name.
2. Tap Password & Security > Apps Using Apple ID.
3. Select the app ‘HelloFresh’, then tap Stop Using Apple ID.

Since you registered with your Apple ID, you’ll need to disconnect your Apple ID from this account before you delete it.

After you’ve stopped using your Apple ID for this account, you’ll need to request to have your account deleted. 

Please note that all of your account data will be lost, including any discounts or credit. If you return to HelloFresh in the future, you’ll need to create a new account.

Please confirm that you want to delete your account. We’ll delete it within 45 days and send a confirmation email.

We’ll send an email within 45 days to confirm account deletion.

Some of our media are AI-generated or modified

Please try restarting the app.

HelloFresh has stopped working.

Balance History

Unlock free shipping on every order with HelloFresh Plus

Free breakfast

Free juice or smoothie

Free dessert & snacks

Free shake & coffee

{{discount}} off Add-ons

Automatically applied when you add an item from the Free Add-ons category to your order.

Free Add-on

Can't be combined with other shipping or meals benefit. 

A tasty variety pack with 6 ready-to-blend smoothies ({{value}} value)!

Automatically applied to your weekly order.

{{discount}} off meals

Auto-applied to your box for {{date}}.Discounts are automatically applied to your orders, one after the other.

Applied to selected items. One item per order.

You can redeem your free Caraway pan after you have ordered 3rd box.

With second box of active subscription. Limited quantities available. While supplies last.

Free Duffel

Free Hat and t-shirt

Redeem your Withings Smart Scale + App subscription once you’ve placed 3 orders.

Free Withings Smart Scale + App

{{discount}} off Premium Meals

Benefit unlocked! Add your free smoothie pack to your next order.

Join our new free loyalty program and earn delicious rewards.

Early Access

Calorie Smart

You're saving {{amount}}/week with Factor_ Plus

Your current benefits

Are you sure you want to cancel? You'll lose access to your current benefits and any upcoming deliveries.

Cancel your subscription?

Change your delivery frequency so you only get meals when you need them.

Getting too many meals?

Our Customer Care team is available to help resolve any problems you may be experiencing.

Having issues?

Maybe we can help!

Adjust how often you receive Factor meals to better fit your lifestyle.

Too many deliveries?

Thanks for trying us out! We hope to see you again soon.

We're sad to see you go!

Why did you cancel? Select all that apply.

Help us improve!

We hate to see you go. Here are some options that might help before you cancel.

Before you go, let's see what we can do

Send an entire week of free Factor meals to your friends and family

Share {{count}} free boxes ({{amount}} in value)

Browse our rotating weekly menu for new options that might suit your taste.

Not feeling the menu?

Pause your current week's delivery. You can skip one week at a time.

Pause your plan

Choosing a smaller and cheaper plan might be a better fit for your budget.

Too expensive?

Reschedule your next delivery to a date that works better for you.

Need to push your order back?

Our care team can help with your specific situation.

Talk to our team

${{totalAmount}} off your next {{deliveryCount}} deliveries — that's ${{savingsPerDelivery}} savings per delivery!

Get a special discount

Take a break for up to 8 weeks. Your benefits stay active.

Our care team can help find the right solution for you.

This will cancel your plan immediately. You'll lose access to your Loyalty Rewards points, free add-ons, and account credit.

Take a break for up to 8 weeks and come back when you're ready.

Consider these alternatives before you go.

Before you cancel!

You have enough points to exchange for Free Shipping, box discounts, and more.

You have enough points to exchange for {{reward}}.

Use your points

You can always put your deliveries on hold and come back when you're ready.

Need a break?

Enjoy the {{discountAmount}} on your next {{boxCount}} boxes

Get discount

Thanks for trying us out! We'd love to hear what you think about your experience.

We're sad to see you go! Once you end this subscription, you will no longer receive charges from Factor75.

Delivery Issues

Meals Offered

No reason

Price & Value

Subscription Flexibility

Website

Are you sure you want to say goodbye? We'd love to make things right.

Thinking of canceling? Let us know why

Cancel your plan?

Visit the Contact page in your account settings to reach us via chat, email, or phone.

Need help? Our care team is here for you.

Contact our team

{{discount}} off your next {{count}} deliveries — that's {{amount}} savings per delivery!

{{discount}} off your next {{count}} deliveries!

Here's a discount to stay with Factor

Exclusive offer just for you!

Low Carb

Cart button

You can make changes up until {{date}} ({{remaining}} days left)

Order summary button. {{totalSelected}} items in your box.

Please try again.

We couldn’t load your cart

Get an additional meal for only __{{additionalMealCost}}__

A solid saving on this order. Anything left will still be there next week.

Apply {{balance}} to this order?

Not enough to make much of a dent yet. Keep saving — it'll still be there next week.

Not much yet - worth saving up?

Select at least __{{quantity}} {{ mealWording }}__ to meet the minimum box size.

Paid order

If you need to contact us please click {{linkText}}.

Order confirmation

Change item

This item is sold-out and no longer available to order. Please remove or replace item.

Remove

* Your Factor Credit has been applied to this order. Your remaining balance is {{balance}}.

Your remaining Factor Credit balance is {{balance}} and will be applied to your next order.

Your credit may have already been applied. Check under Settings > Order History for your final total.

Add-ons

Meals

Order total

Your order will be placed on {{date}}

Ordering & delivery

Edit delivery by {{cutoffFormattedDate}}

Top picks

Your credit

Your HelloFresh Credit

Change Email

Change Payment Method

{{meals}} meals per week

For a limited time - 
Send your friends a discount to try Factor. The best part? You’ll earn discounts too!

Share the joy of eating and get a discount

Give friends a free week of meals, and you’ll get ${{creditForCustomer}} credit when they sign up using your personal code.

Share free meals and get ${{creditForCustomer}} in credit

Your friend will get ${{creditForFriend}} off the first box, and you’ll get a ${{creditForCustomer}} credit when they sign up using your personal code.

Your discount has been sent!

What date works best for you?

https://images.ctfassets.net/4frik3v39clf/5bO2j16R2YxGPdXw2bNzXo/919641c44e6a9658bc5900c931be6a0a/Factor_Badge.svg

__Your satisfaction is our #1 priority__

This number is a 3- or 4-digit security code. You can find it on the front or back depending on what type of card you have.

Four digits printed on either the left or right side.

Three digits located to the right of signature strip.

American Express

Visa

Pause or cancel anytime.

Flexible for you

No prep, no mess - ready in 2 minutes.

Quick & easy

Delivery address

Delivery frequency

Frequent questions

Payment method

By clicking “Place order” you agree to the {{ termsAndConditions }}, the {{ privacyPolicy }} and after your discount period ends, the auto-renewal price of {{ totalPrice }} that will be charged every {{ deliveryInterval }} week(s). Cancel subscription through your account {{ cutoffDays }} day(s) prior to shipment.

Express checkout

Checkout

Delivery details

2 free wellness shots per box with an active subscription. Add to your box to redeem.

Choose 2 free items per box (select from protein powder and wellness shots) with an active subscription. Add to your box to redeem.

Free Wellness Shots

I eat everything

Mon to Fri, 7am to 9pm EST 
Sat to Sun, 7am to 7pm EST

Call our team

Or request a refund

Ask any question

Please allow up to 24 hours for a response

Explore our <a href="/faq" >FAQs</a> for instant answers to common questions. Still need assistance? We offer three convenient ways to get in touch:

Have a question?

Create your free cookbook

Let's save your first recipe from socials together

More inspiring recipes

All done cooking

Flexible, no lock-in plans

How often should we handle dinner?

Select your country

To protect your account, please reset your password.

The password reset link has been sent to your email.

Reset password

Tastes even better with

+$%.2f
per serving

We'll automatically apply them to your next eligible order

You have {{creditLeft}} credit available.

Give {{discountForFriend}}, Get {{creditForCustomer}}

Send friends up to {{discountForFriend}} off their first delivery and you’ll get a {{creditForCustomer}} credit!

Food is love! Send a box to a friend and get {{credit}} in return.

My Deliveries

Hungry for more? We've got you covered with this 
week's selection of Add-ons

Featured Add-ons

{{chosenCoursesLength}} {{courseType}} preselected for you

Delivery scheduled

Still want to receive a box? You can unskip your box until {{parsedCutoffDate}}.

Hi {{firstName}}!

Alternative time slots available

Your delivery on {{deliveryDate}}

Meet us for the Hellotech Demo on {{date}} at {{time}}.

Primarily plant-based with the occasional inclusion of meat.

I mix it up. Meat, veg, and everything in between.

I'm hooked on seafood and fresh ocean flavours.

I skip the meat and fish but never the flavour.

Pick the closest match for now. You'll tailor your tastes next and can tweak anything later.

Don't see the perfect fit?

We'll do our best to hide recipes that include these, but some may still include them. Check each before you buy.

A note on your preferences

Discover

We encountered a problem loading this screen. Please try again later.

Unable to load screen

No configuration available for this screen.

Change delivery address

Change payment method

All meals you can choose from this week's menu

All Meals

%d upgrades in box

Upgrade each meal with

Sort by

Connect to the internet

Express Checkout

The address from Apple Pay is outside our delivery area. Use your previous address or enter a new one.

We can't deliver to this address

Create account

We couldn't check your delivery details just now. Please try again.

Edit address

Part of your address is missing. Please edit your address to continue.

Enter your full address

Don't love your first box? We'll refund it.

100% Money-Back Guarantee

Your last name is missing. Please enter it to continue.

Enter your last name

We couldn't use the card from Apple Pay. Please try another payment method.

Update payment method

The number provided by Apple Pay is not valid. Please enter a new number to continue.

Verify your phone number

The number provided is not valid. Please enter a new number to continue.

Your phone number is missing. Please enter it to continue.

Your total price has changed for this address

You'll have a chance to review your cart before checkout.

Unfortunately we don't deliver to the address from your selected payment method. Please add a new delivery address to continue.

The address from your selected payment method is outside our delivery area. Add a new address or enter a different one.

You can place your order without the promo code — your order summary shows the total you'll be charged. Or use a different code.

Your promo code couldn't be applied

Add new address

The zip code {{zipcode}} you entered doesn’t match the address from your Apple Pay. Would you like to use this address?

The zip code {{zipcode}} you entered doesn't match your selected payment address. Would you like to use this address?

Confirm your delivery address

The zip code {{zipcode}} you entered doesn't match the address from your Apple Pay, which has an additional shipping fee. Would you like to use this address?

The zip code {{zipcode}} you entered doesn't match your selected payment address, which has an additional delivery fee. Would you like to use this address?

Confirm address and new total

We’ve partnered with Berry Street to bring you unlimited, professional nutrition coaching.

NEW exclusive member benefit: 

HOW TO USE

INGREDIENTS & BENEFITS*

A full serving of vegetables - very easy. 2 minutes and gone.

Daily Greens

Tastewise, honestly these greens are definitely one of the best that I've tried, and I've tried quite a few over the last 20 years.

I'm impressed with the amount of vitamins and minerals and greens that I'm getting, that's a big help.

Wow it's actually not as green-tasting as I thought it would be! The taste is a LOT better than the greens powder I usually take.

I'm really proud of myself for taking it every single day. It's something very easy to implement, even for those of us who have a very hard time sticking to some sort of routine.

Hear from our customers on how Daily Greens impacts their health.

Mixed quickly and easily and dissolved completely with zero clumping, no electric blender required. The to go packets are very convenient.

Whey Protein

The packets make it nice and easy in the morning to put into my smoothie. Not having a scoop makes it a lot less messy.

I love LOVE the chocolate whey protein and I'm confident enough to say that it is probably the best one I've ever had. It has surpassed my expectations in terms of taste and quality so much so that I now have tubs of isopure gathering dust in my closet, and even friends that I've shared packets with have agreed with me.

It's high in protein, low in sugar, and is not chalky.

See what customers are saying about our whey protein.

There is something mentally stimulating about feeling like you've done something good for yourself within the first three minutes of waking up.

Love the individual packaging and tastes great!

Appearance, aroma, taste, texture, I would give it a 5/5. I definitely think it's one of the better products I've tried.

Feedback from consumers

You're saving big this order! Lock in free shipping + $20/week in premium upgrades on every order — no codes needed.

You're saving — unlock even more

Free Standard shipping

Premium meals

With Factor Plus

Without Factor Plus

$20 off premium upgrades / wk

Free shipping, every box

Save {{savings}} with Factor Plus on this order

Factor Plus is {{subscriptionPrice}} {{subscriptionCadence}} (this order covers it). Free shipping and $20/week in premium upgrades.

Your membership is active. Benefits are ready to use on your next order.

Payment confirmed

You could save {{savings}} with Factor Plus

Free delivery

Free standard shipping

Get {{saving}} per week for premium meals

Premium meal upgrades

Flexible pricing

No commitment

Add chef-crafted premium dishes - steak, seafood, seasonal specials. $30 credit every week.

Premium upgrades

Change your mind within 48 hours for a full refund, no questions asked.

Risk free - cancel anytime

Yearly discount

You have successfully cancelled your Factor Plus membership

We couldn't cancel your Factor Plus subscription. Please try again or contact support if the issue persists.

Talk to our support team about your concerns—we're here to help.

Contact us

Hold up! You still have benefits to use.

We'd love to understand why you're canceling. Your feedback helps us serve you better.

Before you go, help us improve

Payment didn't go through

Payment unsuccessful

Payment failed

Your benefits are paused until payment is resolved.

Payment issue

Your membership fee is charged today and renews on the same date each month (or year for annual plans). Your first billing cycle begins immediately upon enrollment.

When do my benefits activate?

Frequently asked questions

Applied automatically when you browse premium selections

{{premiumSavings}} off premium meals every week

Save {{shippingSavings}} in shipping every week

Factor Plus members save an average of {{monthlySavings}} every month. Cancel anytime.

Try it risk-free. Cancel within 48 hours for a full refund – as long as you haven’t used the benefits.

{{amount}} will be charged separately — we'll let you know when it's processed.

You're saving {{savings}} in shipping with Factor Plus! Changed your mind?

You're saving {{savings}} in shipping with Factor Plus! Changed your mind?

{{monthlyEquivalent}} / mo • Save {{savingsPercentage}}%

We couldn't switch your plan. Please try again.

Your plan will switch to {{plan}} at the end of your current billing cycle.

You're on the {{plan}} plan. Here's what you have:

Your Current Plan

Switch to {{plan}} Plan

Plan Changed Successfully!

Save {{savings}} this week with Factor plus

Factor Plus saved you ${{savings}} on this order.

Your card wasn't charged. Please check the details and try again

It can take up to 10 minutes for your payment method to be ready. Please try again shortly.

Payment setup in progress

Save {{savings}} on Premium Meals with Factor Plus

Save {{savings}} on Premium Meals

Your Annual Membership

Reactivate to restore your benefits immediately.

Reactivate Annual Membership

Keep your {{plan}} plan and reactivate. No charge until end of cycle.

Switch to Annual and reactivate. No charge until end of cycle.

Confirm Reactivation

Switch to {{plan}} & Reactivate

You'll be charged for your selected plan today.

Reactivate {{plan}} Membership

Your membership has been resumed. You won't be charged until your original renewal date — {{date}}.

We couldn't resume your Factor Plus membership. Please try again or contact support if the issue persists.

Welcome Back to Factor Plus!

We couldn't process your payment. Please check your payment details and try again.

Pick up where you left off — upgrade to Annual & save 70%

Your membership is active again. You've been charged today and your first 4-week cycle has started.

Rejoin Factor Plus

Your benefits are still active. Reactivate to keep them — no charge until your cycle ends.

Your Benefits Are Still Active

Reactivate now to restore your benefits immediately.

Reactivate Your Membership

Your first charge will be on the date shown below.

You're All Set!

Membership Reactivated!

Change your mind within 48 hours for a full refund, no questions asked. Cancel anytime after in just two taps.

Your membership includes {{amount}} off premium meals per box. Use it this week!

Don't forget your Factor Plus perks!

You're saving up to {{amount}}/week with your Factor Plus membership.

Don't miss out on your Factor Plus discounts!

Since you joined

Exclusive discounts on Chef's Choice and premium selections

$20 off premium meals per box

Free shipping on all orders

Your Benefits

Factor Plus Benefits

Upcoming Plan

Membership Plan

Factor Plus membership

Status

Free shipping $20 off premium meals per box

Factor Plus

— free for {{trialDays}} days

{{premiumSavings}} off premium meals — every week

Save {{shippingSavings}} per week on delivery fees

No commitment. Cancel anytime.

Try Factor Plus for {{trialDays}} days, free

Try Factor Plus free for {{trialDays}} days to unlock these perks on every order.

Try Factor Plus for {{trialDays}} days, for free

Try Factor Plus for {{trialDays}} days, for free. Unlock free shipping plus {{premiumSavings}} off premium meals every week.

Start your Factor Plus free trial

Try free for {{trialDays}} days.

— Try F+ free for {{trialDays}} days

Enjoy your benefits — you won't be charged until {{date}}.

Enjoy your benefits — you haven't been charged yet.

Your Factor Plus free trial is active

Factor Plus - Free trial

Save {{amount}}/week by joining Factor Plus

Join Factor Plus and save on shipping, plus unlock {{premiumSavings}} off Premium Meals every week

Rate the recipe after your meal. Your ratings help personalize what we suggest next.

Replace discount

Regional delivery fee

Couldn't add promo code. Please try again later.

Choose a free item over your next {{ numOfFreeWeeks }} weeks

Free Add-On for {{ numOfFreeWeeks }} Weeks:

{{servingsCount}} total servings at {{price}} per serving

{{servingsCount}} total servings at {{originalPrice}} {{price}} per serving

{{remainingBoxDiscount}} off remaining boxes

First box total

Next delivery total

Order summary

Easily pause, skip, or cancel your subscription through your account.

Get nutrition coaching tailored to your goals

Personalized Wellness

No prep, no mess - ready in as little as two minutes.

{{discountedPrice}}, reduced from {{originalPrice}}

Please provide your shipping address to see available delivery dates and times.

Your delivery date has been updated. {{deliveryDate}}'s menu is different so you'll need to confirm or pick your meals again

We currently don’t deliver to your ZIP code area yet. Stay tuned until we extend our delivery zones to where you live.

Sort and filter

You earned it! Check your email to get started.

Skip this week

A gift worth cooking for

What’s waiting for you

Free - Promo Applied:

Free items!

Promo code

This delivery plan is not eligible for reactivation

This delivery plan can't be reactivated right now. Please contact Customer Care at {{customerCareUrl}}.

No delivery plan was found for your subscription

We couldn't find a delivery plan for your subscription. Please try again later or contact Customer Care at {{customerCareUrl}}.

The selected delivery date is past the cutoff and can no longer be modified

Your selected delivery date is no longer available. Please choose a new delivery date from the calendar to continue your reactivation.

YUM!

A flexible menu every week

Simply select meals after checkout or 

with something for everyone

/weekly-menu

view our complete weekly menus

Log in to your Factor account

Create your Factor account

Offer Terms

We’re not in your area yet, but we’re expanding.

Check back soon.

Please enter your ZIP code

We deliver to your area.

Good news!

Let’s check if we deliver to your area

Full of fiber

Flexitarian

Error message

How do you like to cook?

Cuisines

Dish type

Recipes with step-by-step cooking instructions for Thermomix®

Meal preferences

Any favorite cuisines?

How do you like to eat?

Exclude

Flavors

Proteins

Dietary habits

If you go back now, you’ll lose your changes.

Discard changes?

What kind of meals do you love?

Some recipes in your menu may still include these ingredients. Check each recipe before you order.

Just a heads up

Any ingredients to avoid?

Any favorite flavors?

Nutrition

Personal

Goals

Tell us what you like to eat so we can tailor meal picks to your taste. Access to the full menu will always be available.

Your food profile helps us set your meal picks and sort the menu by what’s most relevant to you

You’ll always have access to the full menu.

Meals matched to your taste

Food Profile

We found a more suitable plan size for you.

Number of adults

Number of kids

Household

How many people in your household?

There was an issue while loading the food profile page. Please try again later.

Sorry, something went wrong

What are your nutrition goals?

Prep in advance and save time throughout the week

What are your personal goals?

[x] meals & [x] servings

We recommend updating your plan to better fit your household starting from [date]

Update your plan size

This change will apply to the future automatic selections. Any meal you have personally selected for upcoming weeks will remain unchanged.

Changes to your meal selections

Which proteins do you enjoy?

Which seafood do you enjoy?

Which vegan proteins do you enjoy?

Which meat-free proteins do you enjoy?

Personalising your menu based on your food profile

Menu in progress...

Enjoy personalized meal selections and menu ranking tailored to your taste. Edit your food profile in settings.

Your food profile is updated.

Your settings help us tailor the menu to you.

More settings available on your food profile.

Tell us more about what you like

Your food profile

Tailor your meal selections and menu to your taste.

You still have some unsaved changes.

Unsaved changes

Prioritizes meat as the central protein source for every meal.

Includes fish and seafood while excluding all other meat products.

Your diet

Excludes all animal products, focusing entirely on plant-based foods.

Excludes meat and fish, focusing on plants, dairy, and eggs.

Cooking style

Diet type

Success! You created an account without a password.

Factor takes the stress out of healthy living. We provide fresh, ready-prepared meals that support even the busiest of lifestyles! We shop, prep, cook, and deliver to your door for you so you can experience the benefits of clean eating without the hassle. When you are fit, you look great, feel amazing and have the energy and focus you need. As an added bonus, our team of dietitians is always available for extra accountability to help you crush your goals with our nutrition coaching programs!

Your meals will stay fresh for a full 7 days in the fridge.

We use several carriers depending on your location, including CMS (Chicago Messenger Service), UDS, Blue Streak, AxleHire, Lasership, UPS, and FedEx. Please contact our Customer Experience Team at 888.573.5727 for details about delivery to your area.

Yes! We do offer ketogenic meals. These meals will be labeled with a “KETO” tag underneath the photo of the meal.

In order for our meals to be deemed ketogenic, the meal must contain at least 60% of calories coming from fat, around 20% of calories coming from protein, and 10% or less of calories coming from carbohydrates. Since each individual will have a different carbohydrate threshold that allows them to remain in ketosis, the carbohydrate content of our meals varies.

Some of our meals may be low in carbohydrates, but are not quite high enough in fat to be considered ketogenic! By simply adding more fat to these meals, you can achieve a “more ketogenic-friendly” meal.

Factor meals are gluten-free, meaning they are made without ingredients containing gluten, but are not certified gluten-free. They are cooked in facilities handling ingredients with gluten and are not recommended for individuals with severe gluten sensitivity.

Common Questions

What are the benefits of Factor?

How long do meals last?

Which delivery carriers do you use?

Do you offer ketogenic meals?

Are Factor meals gluten-free?

Where can I see the upcoming menu?

Your preferences will help us show you the most relevant meals first. You will still have access to all the meals each week.

Perfectly portioned meals with around 550 calories or less per serving

Nutritiously balanced meals with around 35 grams of total carbs or less

A wide variety of well-balanced, chef-prepared meals with whole-food ingredients to fit any lifestyle

Well-balanced meals centered around veggies and purposeful proteins for a flexitarian lifestyle

Nourish your post GLP-1 journey with perfectly portioned, protein-forward, calorie-friendly meals

Delicious keto-friendly meals with around 15 grams of net carbs or less

Order Summary

Order summary, collapsed, activate to expand

Our plans come in even sizes. The two closest to {{unsupportedSize}} are {{floor}} and {{ceil}}, shown with your recommended {{recommended}}-meal plan.

Our plans come in even sizes. The two closest to {{unsupportedSize}} are {{floor}} and {{ceil}}, and {{recommended}} is your recommended plan.

A {{unsupportedSize}}-meal plan isn't available

The largest plan here is {{max}} meals a week. To go bigger, Factor for Business handles larger orders with pricing built around your group's size and delivery schedule.

Ordering for a bigger group? Upgrade to Factor for Business

{{min}} is our minimum for weekly delivery. Round up to {{min}} and you're all set — you can always change it later.

Our smallest plan is {{min}} meals. Add {{deficit}} more meals to continue

Tip: Our menu also includes Salads and Breakfast! Consider sizing up your plan to cover more meal occasions.

Choose your Factor experience

Pause or cancel anytime

No commitments

You can always adjust this later.

Which meals should we cover?

How many days per week?

Adjust your plan size

Built around your goals and preferences–adjust it anytime. Explore the menu after checkout.

Your customized meal plan is ready.

Based on what you told us, we recommend this meal plan for you.

Your Factor meal plan.

What are your goals?

We’ll use these to determine the best plan for you.

ased on your responses, {{mealCount}} meals a week is the right fit for you. You can adjust it here.

Select new plan

Change meal plan

How many meals would you like per week?

Any protein recipes to exclude?

We’ll recommend recipes you’re more likely to enjoy.

We'll prioritize meals that fit your preferences.

Pick a free item from the “Free Add-on” section in every order. You can always change your gift later with new options in every delivery

Don’t forget your free gift

Select meals per week

Dinner’s sorted your way

Select the number of recipes and servings per box you want weekly.

Your meal plan

Deliciously satiating meals with 6 grams of fiber or more to help support a healthy gut

Nourish your GLP-1 journey with perfectly portioned, protein-forward, calorie-friendly meals

We'll show you your preferred meals first, but you’ll have access to the full menu every week.

Low carb, high fat for long-lasting energy, and oh-so-good

We'll prioritize meals that fit your selections. You can always change it later.

What are your meal preferences?

You'll have access to the full menu, but we'll show these meals first.

Please select at least 1 option.

What kind of meals do you prefer?

Total flexibility to build your box each week from our full menu.

Classic Factor experience

A dietitian-designed meal plan for weight loss or maintenance.*

Weight management program

Factor meal tray with pasta and green beans, served with egg bites, a protein shake, and a superfood bar.

Includes pork-derived ingredients like gelatin

This includes recipes with shrimp, scallops, and shellfish stocks

How many recipes would you like per week?

Unlock healthier eating

Switching from {{currentMeals}} meals to {{newMeals}} meals updates your plan and price. Here's how they compare.

You're changing your plan size

All reviews shown are from verified HelloFresh customers. For each of these reviews, HelloFresh checked individually that the customer actually purchased at least one HelloFresh box before writing the review. The ratings shown were selected individually by HelloFresh and do not represent the average of the ratings on Trustpilot.

How do reviews work?

Flavorful, real, healthy food!!! Worth every penny!!! I need convenience & portion control!!! I have tried so many meal plans, but my quest is over!!! LOVE, LOVE, LOVE Factor!!!

money

Factor foods are delicious convenient and healthy—I have lost 27 pounds using the Keto menu with more energy and all my dishes are very tasty—with many variations to choose from—so never boring—the cheesecake desserts are so delicious and refreshing and love my banana/strawberry and Tropical fruit smoothies daily!!

stress

Factor has been so helpful keeping me eating balanced meals rather than processed junk. After a long day at work I was so tempted to hit the drive-thru but I said....wait! My dinner will take 2 minutes to cook!!! And I gladly went home and felt good about my choices.

time

Meals are like homemade and make life easier with a busy schedule. Highly recommend if you want healthy meals that save time and are reasonably priced. I have tried other products but these are the best of any I have tried.

We save you serious

Delicious keto-friendly meals with around 15 grams or less of net carbs

Select from the categories below. You can always change them later!

Deliciously satisfying meals with 30 grams or more of protein to support your wellness goals

GLP-1 Support

Pick up to 3 that matter most to you.

Balanced, wholesome meals built around you. Healthy, tasty, and flexible anytime.

Good food, feel-good results.

We cover the meal prep so you can focus on cooking

Simple steps, stress-free nights.

Dinner that beats takeout on taste and quality. Loved by 3+ million households worldwide.

Big flavor, better value.

Quick meal options ready in 20 minutes or less means more dinner, less doing.

Less prep, more plate.

190+ ways to swap, upgrade, or remix weekly recipes so you get fresh flavors every time.

Dinner, never on repeat.

Better for your plate, your wallet, and the planet.

Perfectly portioned, zero waste.

We've got just the ingredients...

Early payment isn't available for this order yet. You will be charged {{price}} on {{date}} — no action needed.

Uncheck any items you already have at home

Add to grocery list

We'll show these units in your grocery list from now on, but you can always change them later

Imperial

Metric

Choose your preferred units

Oura Ring Integration

Description of the current step in the challenge

Challenge progress badge

Continue

Send Freebie

You earned a bonus reward

Earn more when you refer

Accessibility Label for General Terms and Conditions

Title for collapsed Credit Achievement

All discounts have been claimed for this offer

Credit Achievement: Greater Than Box

Less than the required credit amount

Credit Achievement Matches Goal

No Credit Achieved

Credit achievement details are hidden

Description for pending credit achievement

(based on a 6-serving box, reward gets applied once it’s earned)

Remember to keep an eye on your email. 
Nice job! You've earned your rewards. Ready to start another one?

Remember to keep an eye on your email. 
Keep going strong! You're on your way to earning another box's worth of credit!

Remember to keep an eye on your email. 
You're on your way to earning an entire box's worth of credit!

Remember to keep an eye on your email.
Begin filling your box with credit by sending discounts to your friends or family.

Once your friends accept your invitations, your rewards will move from pending to received. This amount is the total rewards you've received, not your remaining balance.

Get your friend to join and unlock awesome rewards together.

Invite a Friend

Accessible subtitle for the server error label

Accessibility description for the remaining freebies in history

All available discounts have been claimed

{{count}} free box sent

{{count}} free boxes sent

Freebie Sent

Free box sent

Description of the state when no freebies have been sent yet.

You have {{count}} free box left! Send them before they disappear.

You have {{count}} free boxes left! Send them before they disappear.

Freebie recorded in share history, but no invite was sent

All your free box have been claimed!
Why not earn some more credit?

Want to start earning credits?
Send your friends a free box!

All your discounts have been claimed!
Why not earn some more credit?

{{count}} discount sent by email

{{count}} discounts sent by email

Rewards Claiming Section Title

Discount sent by email

Want to start earning credits? 
Send your friends a discount!

Freebie Badge

Sharing options accessibility title

Share a FREE box and get {{credit}} off

Number of freebie boxes

Share a free box

Claim Now

Give up to $150, Get Rewards

This invite isn’t ready for a 
reminder just yet. Check back
in a few days!

Send a reminder to the recipient

Credit has been successfully claimed

Challenge completed

Send Another Free Box

Reward already claimed

Reward claimed

Reminder Sent

Claim rewards

Dismiss error

We upped your rewards!

Share Card

We’re sorry, but our referral page is down at the moment. Refresh the page, or come back later to try again.

Clear

Who's the lucky friend?

Keep an eye on your email for {{credit}} once your friend signs up successfully

HelloFriends Email Sharing Title

You have {{count}} more free box left. Hurry up, they expire soon!

You have {{count}} more free boxes left. Hurry up, they expire soon!

See upcoming meals

Add another friend

Hello Friends Sharing Panel Title

Share successful. The shared item is now available.

Send the discount to your friends

Send an email

Share free gift on social media

Accessibility hint message for the SMS sharing call-to-action title

Tap for more sharing options

Share via SMS

Copy link

Shares the content with selected friends.

Invite your friends

Accessibility label for terms and conditions

Share

Other sharing options

Or send via email

Delivery date changed due to a public holiday. Manage by {{date}}

Your meals are coming soon! Expect them by {{date}}.

Current Order

Upcoming orders

Your delivery is delayed. Check tracking for updates.

Delayed

Delivered

Your delivery won’t arrive. We’ll contact you shortly.

Delivery unsuccessful

Remove this promo?

For you

Hello {{first_name}}

{{amount}} per week

New Meals, Fresh Vibes!

On the way

You have {{benefitsAmount}} {{benefitText}} this week

Shipping soon

Unskip to use {{benefitsAmount}} {{benefitText}} this week

Skipped

Orders

Upcoming

What we promise

By rating you help us improve them!

How were your meals?

Specially for you

Send friends up to $150 off their first delivery and you’ll get a {{creditForCustomer}} credit!

Send friends a delicious discount and get {{amount}} when they sign up!

Share free meals, get {{amount}}

Welcome {{firstName}}!

{{count}} preselected meals. Make changes

This week's menu

Adults

Our recipes are designed for at least 2 servings, which means you'll have extra to enjoy later!

A delicious bonus!

(ages 0–12)

Kids

Just tell us who's hungry and we'll handle the portions.

Your inbox is empty. Enjoy the calm!

Showing {{count}} {{topic}} results

Keto

Add your delivery address

What day works best for you?

Need support? Our Customer Care team is glad to help.

How would you like to pay?

What was wrong with the delivery?

How was the delivery damaged?

Which instruction was not followed?

When did your delivery arrive?

You won't be enrolled in Factor Rewards. It's free to join later if you change your mind.

Your preference is saved

Your benefits

You have

Welcome, {{firstName}}

Treat yourself

With us since {{date}}

Activate these to earn bonus points.

Bonus opportunities

Completed

Get points just by using Factor.

Earn automatically

{{number}} out of {{totalNumber}} done, keep going to collect your points!

You're on your way

Learn more about the Factor Rewards program {{terms}}.

Visit our {{contactPage}}, we are happy to help.

contact page

You have {{benefitCount}} reward available for your orders.

You have {{benefitCount}} rewards available for your orders.

Enjoy your savings!

Send a box now and earn credit when your friend places an order!

Share and earn {{amount}} credit

You unlocked a new reward!

You reached a new level and unlocked a reward!

Join our free loyalty program and get rewards as you order

Enjoy Factor Rewards

Keep going! {{ordersCount}} more orders to unlock your next reward!

Enjoy this reward with your next order!

Don’t forget—you’ve got rewards!

A tasty reward for you

You’ve unlocked a tasty reward!

We're currently working to fix it. Please try again later.

Eat. Earn. Enjoy.

Just {{count}} more order to unlock the next level.

Just {{count}} more orders to unlock the next level.

Just {{count}} more order to unlock your next reward.

Just {{count}} more orders to unlock your next reward.

{{discount}} off Specials

Level {{milestoneNumber}}

Level up to unlock more delicious rewards

Enjoy rewards for free with your orders

Free shipping

Free juice, smoothies & shots

Discounts on meals

Your upcoming rewards

Your upcoming reward

Earn

Unlock free shipping, order discounts, and more savings.

Enjoy

Factor Rewards

Keep ordering to unlock your next reward

You’re almost there!

Factor Rewards is free. You’ll lose all your progress and rewards if you leave.

Want to leave Factor Rewards?

You’ll lose your progress and all your your rewards if you leave.

Are you sure you want to leave?

Loyalty banner {title}

Start earning rewards

Rate your recipes

Rate recipes from your past two deliveries.
Earn 400 points for each rating.
After your next delivery, you can rate more recipes.

• Send a free box to 5 friends per month.
• Earn 400 points for each invite, plus get credit when they place their order.

All tasks done, your points are ready to claim.

Complete this set of tasks and unlock extra points.

Your first weeks with Factor

Complete all your goals to unlock your points.

You've completed all your tasks and claimed your points. Well done.

You ran out of time on this task, but there are still ways to earn points

{{discount}} off add-ons

{{discount}} off premium meals

Get credits when your friend joins Factor.

Earn more benefits

Check out other options while we’re preparing the next Rewards for you.

More Rewards soon

Premium supplements designed to complement your Factor meals.

40 vitamins, minerals & superfoods

6 key electrolytes, zero sugar

Hydration Boost

25g protein, all 9 essential amino acids

Shop supplements

Premium supplements for your lifestyle

Factor Form

Try Factor Form supplements!

Enjoy your meal!

I plan ahead and prep my meals for the week.

I like 20-40 min restaurant-worthy meals.

I keep it fast. Under 20 mins and full of flavor.

With so many recipes to choose from, your answers help us serve up the ones you'll love most.

Help us personalize your menu

What types of meals are you interested in?

Build your bundle and Save 15%

Earn {{reward}} when refer

Set a special lunch for Mother's Day

Get Started here

Start your day off strong with a filling and flavorful breakfast.

Fruity and functional refreshers perfect for a pick-me-up, any time of day.

Better-for-you desserts and nutritious snacks to help keep you energized on-the-go.

Select 1 free breakfast item per order. Limited terms apply.

Select 2 free add-ons per order. Limited terms apply.

Craveable, better-for-you frozen treats and easy-to-heat staples.

Effortless, wholesome lunches and delicious bites to help you recharge throughout the day.

Represent the eat-clean community with merch made for an active lifestyle.

Stock up on extra proteins and sides that complement and enhance any meal.

Fuel up with delicious shakes that make the ideal on-the-go breakfast, snack, or dessert.

Save on meals, snacks, and beverages with limited-time bundles that make eating well even easier.

Start your day off strong with a hearty and energy-packed breakfast.

Dietitian-approved meals with around or less than 550 calories per serving

Meals made with ingredients that do not contain dairy. Please note, meals are produced in a facility that processes milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, soybean and sesame.

Fresh, crisp greens paired with gourmet toppings for a nutritious, flavorful meal.

Craveable, restaurant-worthy meals made with premium proteins and high quality veggies

Purposefully balanced meals with around 6 grams of fiber or more.

Nourish your GLP-1 journey with perfectly portioned, protein-forward, calorie-friendly meals.

Satisfying, flavor-forward meals with <6g saturated fat and 20% less sodium than a standard Factor meal.

Oh-so-good, low carb, high fat meals for long-lasting energy

Eat like an athlete. Fuel your best performance with these energizing meals.

Nutrition to support strength and muscle growth. 30g+ protein and 550+ calories for training and recovery, plus performance breakfasts, snacks, and shakes.

Discover the newest, delicious additions to our menu

A wide variety of flavorful, non-spicy meals

Designed for your most active days and workouts including Strength (550+ cal, 30g+ protein) for muscle gains, or Endurance (600+ cal, 45g+ carbs) for high-intensity recovery and sustained energy.

Savory meals made without pork or pork products

Eat in full color this season with fresh & seasonal flavors.

Dietitian-approved meals with around or less than 550 calories per serving.

Factor favorites our customers can’t get enough of

Restaurant-worthy indulgence for a special night in.

Fuel your goals with nutritious options, featuring meals curated in collaboration with Julia Mancuso and Apolo Ohno.

Your order is saved!

My Bundle

Your Factor Form box has been shipped. Delivery usually arrives within 7 days of shipping date.

No internet connection

Unable to load recipes

How was everything?

every day!

Didn’t receive it? Check your spam folder. If you still don’t see it, wait a moment before trying to resend.

Please request a new link to login.

Log in instantly by getting a secure link sent to your inbox.

Order saved!

Looks like you’re already with us!

Get started with your free box of keto meals today.

Ready to power your metabolic health.

Gourmet-quality flavor without the prep. Just heat and eat in as little as two minutes.

Chef-prepared

Developed in partnership with Virta's clinical team using our evidence-based approach to nutrition and metabolic health.

Clinically designed

Every meal in your first box has the right balance of protein, healthy fats, and carbs to help your body stay in fat-burning mode.

Designed for your Virta plan

Your first box includes Factor keto meals. After that, you can customize your box with other options from Factor's menu.

More flexibility after week one

Meals come pre-portioned to fit your Virta plan, making it easier to stay on track.

No guesswork

Quality protein, healthy fats, and vegetables come together in flavorful, filling meals.

Whole-food focused

Satisfying meals designed to help your body burn fat for fuel and support sustainable weight loss—without compromising on taste.

Meals that work with your metabolism

We couldn't verify your code

GLP-1 Support meals include fiber from ingredients such as vegetables, whole grains, and legumes.

At least 6g of fiber

Make progress toward your protein goals with satisfying meals made from whole-food protein sources.

Up to 51g of protein

Skip the shopping, preparation, and cleanup. Simply heat and enjoy.

Ready in 2 minutes

Explore chef-prepared meals inspired by cuisines from around the world.

Food you'll look forward to

Fresh, never-frozen meals designed by dietitians and prepared by chefs, with protein, fiber, and whole-food ingredients. Delivered to your door and ready in 2 minutes.

Real meals that make eating well on GLP-1 easier

Your discount and delivery info are ready to go from Remedy.

Ready when you are.

{{discount}} off your first {{count}} boxes — auto-a

Everything you need to know about Factor's GLP-1 Support meals.

Your info is ready to go

You received {{mealCount}} meals this meek

How was it?

Payment

Thank you. Please note, this change applies to the specified week only.

Love it or your first order is on us.

Dinner's sorted, your way.

Your plan's personalized to your taste and routine, and you can adjust it anytime.

Nutritionist-approved for your GLP-1 journey

your first {{count}} boxes

{{count}} meal plan

Discount applies to your first {{count}} boxes only.

Choose your plan size

Meals per week

Servings per meal

Your meal preferences are now part of the new {{food profile link}} page.

Spicy dish

How Factor Form beats AG1

How Factor Form beats competitors

Leave the competition behind

Choose one of our three hydration formulas, or try all three in a variety pack.

Select Benefit and Flavor

Select Flavor & Quantity

SUPPLEMENT FACTS

NUTRITION FACTS

§ %Daily Values are based on a 2,000 calorie diet.

Select Quantity

Calories

Carbs

Make this meal better with:

Customize your meal

Rewards overview

Your program will be canceled when moving to the classic experience. You can skip or cancel any time.

Our full menu of meals to choose from for any lifestyle.

Want something more flexible?

Looking for your weight management program meal plan? Go to meal plan

Delivery window

Choose your preferences and review your information. Once your account is created, you can customize your box.

Skip, pause or cancel anytime.

A variety of Factor ready-to-eat meals displayed in black trays, featuring grilled chicken, steak, shrimp, vegetables, and mashed potatoes, alongside add-ons like egg bites, beetroot carrot ginger juice, and overnight oats.

Meals and add-ons for every lifestyle—from high-protein, to low-carb and calorie-smart.

Choose from 80+ meals

Make every box a perfect fit by choosing the meals that match your goals.

Personalize your box

Flexible to fit your week

Switch to our Classic Factor experience

Your plan

Select up to 8 preferences. You can always change these later.

{{selected}} meals selected

{{selected}} meals selected (Remove {{difference}})

{{selected}} meals selected (Choose {{difference}} more)

Daily average this week

Daily calorie intake

Nutrition Per Serving

Arriving {{date}}

Delivered {{date}}

Edit by {{date}}

Week {{week}}

Switch week

Current box

You can try to reload this page again, or contact us.

There was an issue loading this page

We’ve closed this program for now

Hi {{name}}, jump back in!

My subscription

Your box has been delivered!

Need assistance? {{tracking}} or {{contact}}

Your next order has been placed.

You have a delivery coming up.

Previous boxes

Check back soon to see your week {{week}} meal plan.

Upcoming boxes

Arriving in {{weeksCount}} weeks

Arriving next week

Arriving today

Arriving tomorrow

Inactive

This upcoming week has a discount attached to it

While we make improvements to our Weight Management Program, you can still enjoy Factor with a new Classic subscription.

My Program

Skip upcoming deliveries

If you’re out of town or want a break, you can choose which upcoming deliveries you’d like to skip.

Skip a delivery

You will no longer receive any additional charges. You can check out the {{menuLink}} and restart your program at anytime to jump back in.

We're sorry to see you go. Canceling now will stop future deliveries, charges, and access to your personalized program.

High protein

We use this to recommend meals tailored to your taste!

You rated all recent recipes!

Ordered last week

Ordered {{number}} weeks ago

Ordered this week

Rate a few more recipes to get even better recommendations.

Thanks for rating!

Rate your past meals and we’ll recommend recipes you’ll love

Your highly-rated recipes will be highlighted in your menu. Want to rate more recipes? Visit your past orders.

Thanks for your feedback

Something went wrong. Please try again or contact Customer Care at {{contactUsUrl}}

We’re happy to see you again!

of participants agree that Factor meals help them live a healthier life (after 4 weeks)

of participants agree that Factor meals make their life less stressful (after 4 weeks)

of participants say that Factor meals help them make better nutrition choices (after 4 weeks)

Choose a free item over your next {{numOfFreeWeeks}} weeks, while subscription is active

Free promo applied

Are you still using this card? It may be out of date.

Pick up where you left off

Add-ons you opened recently

Meals you recently opened

Add-ons you opened — but didn’t add to this week’s box

Recipes you opened — but didn’t add to this week’s box

Other add-ons you looked at this week

Other recipes you looked at this week

Select ingredient

Add as many as you’d like

Ingredients

Friends get {{discountForFriend}} off their first box, and you’ll get a referral reward too.

HelloFriends

Change delivery day

Your delivery day has been changed to {{deliveryDate}}

Perhaps you would prefer another delivery date, just for this week?

Upload up to 3 photos so we can solve this faster for you. (Optional)

We’re sorry for the inconvenience. A {{amount}} credit has been applied to your account. You can use it on any box.

Available subscriptions

Your first delivery will be reserved for this date.

We’ll set future deliveries for every {{day}}, which you can change anytime.

Your plan is flexible. For future deliveries, you can change, skip, or cancel anytime before the weekly deadline.

Receive offers and promotions via text message

By checking the box above, I agree to Factor's {{terms}} & {{privacyPolicy}} and agree to receive recurring texts via automated technology, including for promotions, subscriptions, etc., by or on behalf of Factor, including after any subscription deactivation. I understand that consent is not a condition of any purchase, that message & data rates may apply and message frequency varies, and that I may opt out at any time by texting STOP.

Smoothies

From the community

{{number}}+ people are using the app to save recipes they find on social media.

Discover your midweek inspiration

Diets

Main protein

Restrictions

Spice level

Go to next delivery

The deadline for changing this delivery has passed. You can still change your next delivery.

Deadline has passed

Cart

Opens a screen showing your past deliveries

Time

Diet

Food type

Protein

Sort

We’re sorry that no results match your current filter selection. Try adjusting or removing some filters!

For You

Your order

Handpicked for you

We picked {{meals}} meals we thought you’d like based on your {{link}}.

Your order is confirmed!

We picked {{count}} meals we thought you'd like

1 meal in your box

{{count}} meals in your box

Your meals

Try out our offering for new cuisines and special ingredients

Specialties Menu

That's not on the menu this week

No matches for {{query}}

What are you in the mood for?

All meals

Based on your past orders

Order it again this week

{"one":"This week\u2019s benefit","other":"This week\u2019s benefits"}

No items found

No further filters available for this category

Looks like you’ve got some delicious items waiting for you in your cart! Don’t forget to review your order before {{cutOffDate}}.

Sweet! You unskipped your {{deliveryDate}} delivery.

Choose a free item

Add-on benefits

Add-on benefit

You can easily change the frequency of your order at no extra cost.

You can always reschedule your order at no extra cost.

Your cart

Free with your first order

Daily Greens Welcome Kit

3 full sized samples - Daily Greens, Whey Protein, Hydration Boost

Sampler pack

Taxes (if applicable) calculated at checkout

Your first order will ship on {{ nextDeliveryDate }}, and should arrive within 7 days of shipping.

In your box

One-time purchases

You are {{amount}} away from free shipping ({{freeShippingThreshold}} and above).

Get free delivery on orders more than ${{freeDeliveryPrice}} value.

Free delivery above ${{freeDeliveryPrice}}

Free shipping on orders above ${{freeDeliveryPrice}}

Get free delivery on all subscription orders!

By clicking "Place order" you agree to the {{termsAndConditions}} and the {{privacyPolicy}}.

https://hf-website-live.s3.eu-west-1.amazonaws.com/fj/factorform/greens_welcome_kit_promo_new.jpg

https://img.hellofresh.com/hellofresh_website/fj/factorform/shared/sample-pack-hd.png

1 x Daily Greens sachet 1 x Whey protein sachet 1 x Hydration Boost sachet

Your order will ship on {{date}}.

7-Day Reset Trial

First regular order of Daily Greens

Ships on {{ nextDeliveryDate }}

The 7-Day Reset Trial is an exclusive offer. If you navigate away from checkout, the trial will be automatically removed from your cart.

Remove 7-Day Reset Trial?

Your order will ship on {{nextDeliveryDate}}, and should arrive within 7 days of shipping.

Discover our range of supplement products designed to boost your overall health and well-being.

Factor Form Daily Greens Jar with new badge

Limited Time Offer from Factor Form!

Cancel any time before your next order is locked in, found on your dashboard.

https://img.hellofresh.com/hellofresh_website/fj/factorform/checkout-icons/box_cross_out_icon.svg

Cancel anytime

https://img.hellofresh.com/hellofresh_website/fj/factorform/checkout-icons/delivery_truck_icon.svg

Didn’t like our product? We’ll refund you!

https://img.hellofresh.com/hellofresh_website/fj/factorform/checkout-icons/money_refund_icon.svg

By checking the box above, I agree to Factor Form's <a href="/factorform/terms" style="text-decoration: underline">Terms and Conditions</a> & <a href="/factorform/privacy-policy" style="text-decoration: underline">Privacy Policy</a> and agree to receive recurring texts via automated technology, including for promotions, subscriptions, etc., by or on behalf of Factor Form, including after any subscription deactivation. I understand that consent is not a condition of any purchase, that message & data rates may apply, and that I may opt out any time by texting STOP.

Shipping date of your first order will be confirmed based on your zip code.

Your first order will ship on {{ nextDeliveryDate }}.

Your exclusive invitation

Save on every order, every week

No long-term commitment

No more weekly delivery fees

Pay for only the months you need

Up to $30 in free upgrades

Pay ${{amount}} less with yearly pricing

Save on standard shipping

Get $30 per week

$12.99 standard shipping

Delivery fees

Pay full price

Premium charges

Save $12.99 per order on delivery

Get $30 per week for premium meals

We’re fine tuning Factor Plus, and we’ll email you when it launches. You’ll have another chance to opt in—you won’t be charged until you do.

You’re on the list!

Shaker bottle, 3 full-sized samples and free shipping

Supplements with the same food-first philosophy you trust, created by Factor chefs and dietitians.

From the makers of Factor meals

Turn your daily habit into a delicious ritual with a kit full of greens essentials. Get a free welcome kit with first time subscription order of Daily Greens; Auto-applied at checkout.

Subscribe and Save: FREE Welcome Kit worth $36

Premium creatine fused with electrolytes for strength and hydration.

A greens powder you’ll look forward to drinking. This once-daily supplement helps fill nutrient gaps and boost overall wellbeing*, with a refreshing citrusy taste.

Your water deserves an upgrade. A great-tasting electrolyte mix with added vitamins and benefits to help you get the most out of every drop.*

Your essential macro and micronutrients in under 60 seconds to help maintain muscle, fill nutrient gaps, and feel full.

Hitting your protein goals never tasted so good. Enjoy a complete protein source with all 9 essential amino acids to help you build muscle and meet your daily protein needs.

Get 50% off

Get 20% off

Sign in to Factor Form

While we enhance the app experience for Factor Form supplements, please continue using our website.

We are on it!

Premium supplements

Limited Time Offer from Factor Form

For managing Factor meal orders, switch to the **FACTOR_** dashboard.

**Reschedule** your Factor Form order here.

Manage your Factor Form orders just as easily as your meals, and switch between your dashboards with just a tap.

Welcome to Factor Form!

Your order frequency has been updated to {{selectedFrequency}} weeks.

We had trouble saving your new frequency preference. Please try again.

Your current frequency is {{currentFrequency}} weeks.

How often would you like to receive your order?

It's too late to change your upcoming order. You can still update your frequency for all future shipments.

One Time Purchases

Restart subscription with your last ordered items and change them later.

Last order

You can add more products to your box post reactivation.

More products to explore

If you restart your subscription, you’ll be able to edit your previous choices and subscription details.

Cancelled subscription

Help your friends kickstart their wellness with free samples of Daily Greens, Whey Protein and Hydration Boost worth $29.99. You have {{invites}} invite(s) to share.

Gift your friends a free trial box

Restart your supplement subscription

The 7-Day Reset is designed for first-time customers. As a returning customer you can jump right into the full menu and find your perfect fit.

This offer isn't available

In your trial

7-Day Reset - Daily Greens

Regular intake supports gut health and immunity. Try it and feel the difference.

Did you take your Greens today?

To keep your subscription active, you need at least 1 item in your box. If you wish to explore other products or flavors, you can add them to your box and then remove this item. 

Alternatively, you can delay your order {{hyperlink}}.

Trying to remove the last item?

Removing this item here will also remove it from all your upcoming Factor Form orders. You can add this item back to your following orders.

Remove item from all upcoming orders?

Order rescheduled!

Reschedule order

Subscription

You are getting free shipping for this order.

You are {{valueAway}} away from free shipping ($50 and above).

One scoop. Every day. No loading phase needed. Just consistent results that compound over time.

More than just creatine. It's daily wellness, simplified.

High-performance meal support designed to protect against muscle loss and fatigue. 220 calories per serving with everything your body needs.

Protect Your Hard-Earned Progress

Take at the same time each day to build a sustainable routine. Morning or pre-workout works best for most people.

Tailor your meal for your needs. Mix with water for a light, low-calorie option, or mix with milk for a richer, more filling meal that provides an extra boost of protein and calories.

Pro Tip

Simple to use. Easy to love.

Daily Greens jar with scoop and greens powder

Factor Form branded box with daily greens powder packet in front, on aesthetic marble slab

Supports the body's energy system to enhance muscle power during exercise; helps support cognitive function. The most researched form of creatine, proven effective across thousands of studies. 5g per serving.

Superior digestibility and protein quality to help combat muscle loss and fatigue. The purest form of whey with minimal lactose. 30g per serving.

Creatine Monohydrate

Whey Protein Isolate

Helps maintain fluid balance and replenish essential minerals to support optimal cellular hydration and recovery. Pink Himalayan salt provides trace minerals your body craves.

Fermented protein source and food-based fat for balanced nutrition. Naturally seed oil-free for clean, wholesome ingredients.

Electrolytes + Coconut Water

Yogurt

Includes specialized adaptogens to enhance uptake of creatine and key nutrients, ensuring your body gets maximum benefit from every sip. Work with your body's natural systems, not against them.

Fiber to help digestive balance, close nutrient gaps, and support satiety. Works with chicory root inulin for prebiotic benefits. 7g fiber per serving.

Adaptogen blend

Oat Fiber

A custom blend of over 20 vitamins and minerals helps fill nutrient gaps and provide full-spectrum support for daily wellness. 20+ essential nutrients.

Vitamin & Mineral Blend

Known for soothing properties and GI comfort. Especially beneficial for those experiencing digestive sensitivity on GLP-1 medications.

Ginger Root

Key ingredients

experienced improved gut health & digestion*

loved getting an extra daily serving of vegetables

Creatine+

Meal Shake

Better taste, better results

Customer reviews

Energy Bundle

Greens & Gains Bundle

Immunity Bundle

Starter Bundle

Ultimate Bundle

Vitality Bundle

Bundle & save

Factor Form is brought to you by HelloFresh - bringing our passion for great food to high-quality, delicious, and nutrient-rich supplements.

{{units}} Servings | Delivered every {{weeks}} weeks

Peach mango creatine with orange background

We took the strength-building power of creatine and fused it with hydrating electrolytes. The result? A single scoop that powers your energy, sharpens your focus, and includes an absorption boost to ensure your body gets more out of what you put in‡.

From GLP-1 support to daily wellness, Meal Shake helps close nutrient gaps and sustain energy with premium, bioavailable fuel. In both creamy Vanilla and refreshing Lemon, our formula is engineered to be light, smooth, and entirely delicious.

5g of creatine monohydrate supports your body's energy system to enhance muscle power during exercise.

High-quality whey protein isolate to help combat muscle loss and fatigue during your weight management journey.

Muscular Energy

30g Protein

Electrolytes and coconut water help maintain fluid balance and replenish essential minerals for optimal cellular hydration.

Oat fiber and chicory root inulin support digestive balance, close nutrient gaps, and promote lasting satiety.

Fast Hydration

7g Fiber

Our adaptogen blend enhances uptake of creatine and key nutrients, supporting mental clarity and focus.

A comprehensive blend including magnesium to fill nutrient gaps and provide full-spectrum daily support.

Cognitive Function

20+ Vitamins & Minerals

Fuel your best life, inside and outside the gym.

Performance Nutrition for Everyone.

What’s inside

Three powerful systems

Five powerful systems

A refreshing, citrusy twist on greens for energy, gut and immune support

A refreshing, citrusy twist on greens for energy, gut, and immune support, in single-serving packets

Your essential macro and micronutrient fuel, in under 60 seconds

A performance boost for every part of your day

Supplements that taste great, deliver real benefits, and fit seamlessly into your routine.

Fuel, recover, repeat - backed by Factor.

Update payment details

You do not have any active subscriptions at the moment.

Active  subscriptions

Cancelled subscriptions

Factor

Manage Subscriptions

Meal subscription

It looks like you haven't placed an order or started a subscription yet. Once you do, you’ll find all your details and invoices here.

No orders yet

{{supplements}} supplements every {{weeks}} weeks

One-time-purchase

View your complete supplement purchase history and download past invoices.

Order History

Your login details are used for all your subscriptions.

Manage your notification preferences for each subscription.

Review order history for all your subscriptions.

Manage your payment methods for each subscription.

You can easily adjust this frequency—set the pace that works best for you.

Your Factor Form supplement subscription is active

Your Factor Form supplement subscription is cancelled.

We’re sorry to see you go. Please note that ending your subscription will also remove any earned promotions or rewards.

Want to cancel your supplement subscription?

Supplement subscription

Get free delivery for one-time purchase orders above $65.

Free delivery above $65

Get free delivery for all orders with a subscription.

Use your Factor password to complete your Factor Form checkout faster.

Enter your email to save your free samples

One reset that actually sticks.

📋 Supplement label

OTHER INGREDIENTS:

Hear from our customers on how our supplements impact their health.

Success stories from customers

Exclusive 50% off Daily Greens!

Start now with 50% off our Daily Greens for 1 year.

Fuel your body. Power your potential.

Exclusive pricing for Factor users

30g protein, 7g fiber, 220 calories. Light, smooth, and actually delicious. Member pricing available.

NEW! Discover Meal Shake

If you choose a new quantity for each order, your subscription will update to $%.2f starting %s. You won’t receive the item if you skip or cancel before your weekly payment.

Surcharge (per order) $%.2f

Change quantity

By subscribing, you agree to an additional charge of %.2f per delivery that renews automatically unless you skip a week. To pause or cancel, uncheck the subscription box and confirm your order before your weekly payment is charged.

Get with every delivery

We added {{discount}} off your second box, plus more surprise savings to the boxes ahead.

You’re getting {{discount}} off boxes 3 to 5. No action needed — it’s already applied at checkout.

Your credits apply automatically to future orders and can be combined with discounts and rewards.

Your balance cannot be more than [LIMIT_AMOUNT]. To add more funds, you must first use part of your current balance.

Couldn't add funds

We automatically apply this discount to your selected meal plan (no extra meals or additional items).

The final price of the box after discounts can be checked in the order summary.

Edit delivery address

Choose how often you’d like to receive a box.

You can only use one promo code at a time. Applying a new one will replace your current discount or benefit.

What’s your promo code?

Box {{boxNumber}}

Don’t forget to add your free item with every box.

Don't forget to claim your offer

Your offers

Ready to come back to delicious & easy home cooking?

Let's review your plan details

Hey there, {{ firstName }}. We've missed you!

Hi, {{ firstName }}!

Choose your meals after reactivation

show details chevron down

hide details chevron up

Please update your payment method to reactivate.

Your reactivation failed as your payment method is not valid

Customers who became part of the community today

Animation of person looking at box contents

Delivery Address

Delivery Window

Payment Method

Weight Management Program

Your Plan

You’ll still need to confirm your order as usual to finalize.

Skip or Unsubscribe

Enjoy chef-prepared, satisfying meals aligned with your Virta plan. Get a free box of Factor’s keto meals—just create an account to get started.

Your first box is curated with keto-certified meals to support nutritional ketosis. After week 1, you can customize your selections.

Your first box is curated with Factor keto meals that align with your Virta plan. They have the right balance of protein, healthy fats, and carbs to help your body stay in fat-burning mode—without the guesswork of choosing meals yourself. After your first week, you can customize your selections based on your preferences.

Factor keto meals were reviewed by Virta’s clinical team to ensure they align with Virta’s evidence-based approach to nutrition and metabolic health. They come pre-portioned with the right balance of protein, healthy fats, and carbs to help your body stay in fat-burning mode.

Factor gives you a convenient option for meals that fit your Virta plan, helping you spend less time planning and prepping while making it easier to stick with your nutrition goals.

After your first week, you can customize your meal selections from Factor’s available menu, including Keto, Calorie Smart, Protein Plus, and Vegetarian options. You can continue choosing Factor keto meals or explore other options based on your preferences and nutrition goals.

Your Virta voucher code gives you up to seven meals for free on your first Factor box, plus free shipping. You’ll also receive $20 off each of your second through fifth boxes. This offer is available only to eligible Virta members who are first-time Factor customers in the US.

Yes. If you have questions about which Factor meals are right for you, your Virta care team can help you make choices that align with your personalized nutrition plan.

Frequently Asked Questions

Getting Started

Managing my Subscription

Nutrition & Ingredients

Receiving My Meals

Enjoying My Meals

Can’t find your answer?

America's #1 Ready-to-Eat Meal Delivery Service