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Factor | FAQs

Frequently Asked Questions

What  can we help you with?

Can’t find your answer?

Enjoy the convenience of our prepared meal delivery services and choose from 35 weekly pre-made meals and 60+ add-ons, including snacks, smoothies, and more.

America's #1 Ready-to-Eat Meal Delivery Service

Flexible, no lock-in plans

How often should we handle dinner?

Primarily plant-based with the occasional inclusion of meat.

I mix it up. Meat, veg, and everything in between.

I'm hooked on seafood and fresh ocean flavours.

I skip the meat and fish but never the flavour.

Pick the closest match for now. You'll tailor your tastes next and can tweak anything later.

Don't see the perfect fit?

We'll do our best to hide recipes that include these, but some may still include them. Check each before you buy.

A note on your preferences

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Received a gift card? Lucky you!
Redeem it here and get ready for some delicious home cooking.

Redeem a gift card

Your gift card recipient will receive an email on the specific day that you indicate. This email will contain step-by-step instructions on how to redeem the gift card. If you chose to print the gift card at home, it’s up to you to hand them their gift!

Nope! The gift card recipient does not have to have a HelloFresh subscription in order to redeem. If you are purchasing a gift card, we only ask you to log in or create an account so we can send you an order confirmation, but this will not result in a subscription.

Do I have to have a HelloFresh subscription to purchase or redeem a gift card?

Can I purchase more than one gift card?

Will I receive an email confirmation for my gift card purchase(s)?

Unfortunately, we do not support this yet.

Can I buy a gift for someone who lives in a different country?

All of them! As long as the value is covered by your gift card you will not be charged. If you select recipes that exceed the value of your gift, you will be charged the difference. The value of each recipe is indicated on the Meal Selection page.

Which recipes can I choose from if I have a gift card?

I redeemed a gift card and have credit left on my account, now what?

Take a look at our frequently asked questions to learn more.

How much would you like to gift?

Add a personal message

Who should we send it to?

Give the gift of stress-free dinners with pre-measured ingredients and step-by-step recipes delivered to their door.

Meals made easy

Your recipient can choose from 35+ recipes every week and decide when and where to receive them.

Fresh flavours

Get a link sent to your email to log in instantly.

Factor is the easiest way to eat well without the stress. We do the shopping, chopping, and cooking so you can focus on your goals. • Delivered fresh, never frozen\\* • Chef-Prepared, Dietitian-Approved: You don't have to choose between flavour and nutrition. Our culinary team and dietitians work together to create meals that are scientifically designed to fuel your body and taste amazing. • Flexible to your lifestyle: Whether you’re Keto, High Protein, Max 550 kcal or Pescetarian, we have a plan for you. Plus, you can pause, skip, or cancel your subscription at any time - you are always in control. \\*Our meals are delivered fresh to your door. Just heat, eat, and enjoy in minutes - no prep or cleanup required.

We picked {{mealCount}} mealsbased on your preferences. Explore more and edit now or after checkout.

This week's menu

Perfectly portioned meals with around 550 calories or less per serving

A wide variety of well-balanced, chef-prepared meals with whole-food ingredients to fit any lifestyle

Delicious keto-friendly meals with around 15 grams or less of net carbs

Select from the categories below. You can always change them later!

Deliciously satisfying meals with 30 grams or more of protein to support your wellness goals

Cut down on prep, cooking, and cleanup time with tasty, no-fuss meals.

Pick up to 3 that matter most to you.

Balanced, wholesome meals built around you. Healthy, tasty, and flexible anytime.

Good food, feel-good results.

We cover the meal prep so you can focus on cooking

Simple steps, stress-free nights.

Dinner that beats takeout on taste and quality. Loved by 3+ million households worldwide.

Big flavor, better value.

Quick meal options ready in 20 minutes or less means more dinner, less doing.

Less prep, more plate.

190+ ways to swap, upgrade, or remix weekly recipes so you get fresh flavors every time.

Dinner, never on repeat.

Better for your plate, your wallet, and the planet.

Perfectly portioned, zero waste.

We've got just the ingredients...

Adults

Our recipes are designed for at least 2 servings, which means you'll have extra to enjoy later!

A delicious bonus!

(ages 0–12)

Kids

Just tell us who's hungry and we'll handle the portions.

I plan ahead and prep my meals for the week.

I like 20-40 min restaurant-worthy meals.

I keep it fast. Under 20 mins and full of flavor.

With so many recipes to choose from, your answers help us serve up the ones you'll love most.

Help us personalize your menu

What types of meals are you interested in?

Love it or your first order is on us.

Dinner's sorted, your way.

Your plan's personalized to your taste and routine, and you can adjust it anytime.

Which proteins do you enjoy?

Let's bring the flavor home!

Just enter your zip code so we know where to send your next delicious meals.

We just need your zip code so we know where to send your next delicious meals.

Enter zip code

Good News!

Calorie Smart

Low Carb

I eat everything

Classic Plan

Classic Box

Full of fiber

Flexitarian

GLP-1 Support

Keto

High protein

Our team is here to help. Did you know that you can report the issues through our self reporting tool?

We're terribly sorry for the mix up

We apologise again and would like to connect you with one of our trained agents who can help

We’re sorry that this isn’t the first error you’re facing

Our team is here to help. Choose a support option to get started.

We’re sorry you had problems with your shipment.

We're happy everything went well! Feel free to return here if you ever need support.

Thanks for sharing. Our team would be delighted!

Would you like to explain the issue further? Remember, you can always access this tool later if you’re busy

We’re terribly sorry that you are facing issues

Sorry, our agents are offline at the moment!

Menu for {{deliveryDateForStatusBar}} Delivery

Targeted supplements built to work with your meals. Exclusive pricing for Factor members.

Wellness beyond the plate

Your favorite recipes

Free item

Delivery FAQs

Tell us what you think about the recipe

So, how was your delivery on {{deliveryDate}}?

Rate and review recipes you’ve tried! Your feedback goes straight to our kitchen.

Past Deliveries

Why did you skip this week?

Send friends up to $150 off and get ${{creditForCustomer}} for each one who signs up.

Get ${{creditForCustomer}} when you give up to $150

Oops! Your tracking information isn't available right now. Please try again later.

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Tracking your deliveries is easier than ever with the app!

Get delivery updates

Need delivery support in the future? You can come back here any time!

Select "Get delivery support" to report any problems you had with your delivery. We'll help you find a solution.

Free meals unlocked 

Nice job! You made that look easy. We'll email you instructions on redeeming your prize.

You've unlocked the special prize!

We’ve boosted your referral rewards for a limited time! Share invites by 1/31 and earn increased rewards for every friend who joins. Help friends save on chef-prepared meals with your personal discount, and we’ll treat you to our biggest bonus of the season.

New Year, Bigger Rewards

Give friends a free boxes. and you'll get rewarded when they receive their first box.

Give friends a free box of boxes and you'll get rewarded when they receive their first box.

Share a FREE box and get rewarded

Keep an eye on your email for the rewards once your friend signs up successfully

Share the joy of cooking together. Give a friend their first box free — you'll earn {{creditForCustomer}} when they subscribe.

Send free box via

You’ve been cooking with us a lot, so you’ve earned extra rewards—now you’ll get ${{newCredit}} each time a friend signs up using your code!

We increased your referral rewards

We’re sorry, but our referral page is down at the moment. Refresh the page, or come back later to try again. In the meantime, why not check out this week’s menu?

It’s not you. It’s us!

Have questions? We’re here to help!

The FAQs can’t load. Double-check your internet connection and try again!

Something went wrong

Every referral is another shot at the final. Don't stop at one.

Score 2 tickets to the final on July 19!  ⚽🏆️

Refer friends for a shot at two tickets to this year's soccer championship final on July 19!

Pop in their email or share your link. They get their first HelloFresh box for free.

Send a friend a free box

You earn {{creditForCustomer}} every time to use on future orders. Plus another shot at the final.

They join. You earn {{creditForCustomer}}.

Don't stop at one! Earn up to 20 entries to win. The winner is drawn {{endDate}}. Good luck!

Each referral = 1 entry

For each friend you refer, you earn {{creditForCustomer}} and 1 entry to win. More referrals, more chances to win!

Win 2 tickets to the final

YOUR SHOTS

Invite your friends to Factor and get rewarded when they receive their first box.

Give your friends a free box. They pick their meals, it's on us, and they can cancel anytime.

Free boxes for friends

Give friends a free week of meals. Hurry, freebies are limited and expire soon!

Send a free box to a friend

Messenger

More

Messages

WhatsApp

Get {{creditForCustomer}} off your next order when friends sign up.

by email or invite link

They’ll get 3 free cuts, and a discount for future boxes. Plus, they can pause or cancel anytime.

2. Your friends place an order and enjoy

Send a free box

Discounts sent to:

Looks like you claimed this reward in the past. Earn more rewards by sending free boxes to your friends!

You get ${{rewardValue}} credit! We’ll apply the total credit to your next order. Keep sending boxes to earn more.

Couldn't apply your reward. Please check your internet connection and try again, or contact Customer Care at hello@hellofresh.com.

Two people cooking together in a kitchen with a HelloFresh box on the counter

Two women laughing together at a dinner table while looking at a smartphone, with plated meals of salmon, grains, and vegetables in front of them

Share with a friend.

Excited about this week's menu?

Hope your friends love HelloFresh too.

Your reward arrives after they place their first order.

Two people enjoying a home-cooked meal together at a table

Make someone's week easier!

Share that home-cooked feeling

Friends get their first box free, and you’ll get a referral reward too.

Your referral link is included

Share this recipe

Your friend gets {{discountForFriend}} off their first box

Include my referral link

A father and two children enjoying a meal together at the dinner table

Share this recipe with a friend.

Know someone who'd like this?

Woman playfully holding a green bean above her lip like a mustache while being photographed on a phone, surrounded by freshly prepared dishes including grilled meat, snap peas, rice, and sliced radishes in a rustic kitchen

Woman playfully holding a green bean above her lip like a mustache, surrounded by freshly prepared dishes including snap peas and rice in a rustic kitchen

Send your invite

They pick their meals

Plus, you earn {{amount}}.

They cook and enjoy

From share to serve

How it works

Free box sent!

${{creditAchieved}} credit received

My Referral Rewards

Earn more by placing more orders. In the meantime you can share your ${{discountForFriend}} discount (plus get ${{creditForCustomer}} when they join)!

You have 1 more free box left. Hurry up, it expires soon!

You have {{availableFreebies}} more free boxes left. Hurry up, they expire soon!

Frequently Asked Questions

Getting Started

Managing my Subscription

Nutrition & Ingredients

Receiving My Meals

Enjoying My Meals

Can’t find your answer?

America's #1 Ready-to-Eat Meal Delivery Service