Factor takes the stress out of healthy living. We provide fresh, ready-prepared meals that support even the busiest of lifestyles! We shop, prep, cook, and deliver to your door for you so you can experience the benefits of clean eating without the hassle. When you are fit, you look great, feel amazing and have the energy and focus you need. As an added bonus, our team of dietitians is always available for extra accountability to help you crush your goals with our nutrition coaching programs!

You certainly can! We really try to make it easy to manage your subscription, so if you need to take a break from our delicious meals or you decide that Factor isn’t a fit for you, all you need to do is log into your account and you can cancel your subscription there.

While you can cancel at any time, canceling your subscription does not cancel existing orders. If you cancel your subscription before the weekly cutoff time indicated on your My Menu page, no automated order will be placed for delivery the following week. If you cancel your subscription after the weekly cutoff time and an automated order was placed, that order cannot be canceled and you will receive it the following week. After that, however, you will not incur further charges or receive future deliveries from Factor if your subscription is canceled.

If you still want to cancel, click HERE or follow the instructions below:

On Web (Desktop or Laptop Computer):

Log into your account Click on the person icon (desktop or laptop) or horizontal lines (phone or tablet) in the top righthand corner of the page. Click on ‘Settings.’ This should take you to the ‘Manage Subscription’ page. Scroll down to the Status section and click ‘Deactivate My Plan.’ Deactivating your plan will skip your deliveries indefinitely. Scroll down to the bottom of the page and click ‘Cancel Anyway.’

On Mobile Web (Phone or Tablet):

Log into your account Click on the horizontal lines in the top righthand corner of the page. Click on ‘Settings’ This should default you to the ‘Manage Subscription’ Page. If not, click on the drop down arrow and select ‘Plan Settings’ Scroll down to the Status section and click ‘Deactivate My Plan’ Deactivating your plan will skip your deliveries indefinitely. Scroll down to the bottom of the page and click ‘Cancel Anyway’

On The iOS App:

Log into your account Click on ‘Profile’ icon in the bottom right hand corner Click on ‘Plan Settings.’ Click ‘End meal subscription.’ Click on ‘Cancel Anyway.” Deactivating your plan will skip your deliveries indefinitely.

You can deactivate your subscription at any time! We really try to make it easy to manage your subscription, so if you need to take a break from our delicious meals or you decide that Factor isn’t a fit for you, all you need to do is log into your account and you can cancel your subscription there.

While you can cancel at any time, canceling your subscription does not cancel existing orders. If you cancel your subscription before the weekly cutoff time indicated on your My Menu page, no automated order will be placed for delivery the following week. If you cancel your subscription after the weekly cutoff time and an automated order was placed, that order cannot be canceled and you will receive it the following week. After that, however, you will not incur further charges or receive future deliveries from Factor if your subscription is canceled.

If you still want to cancel, click HERE or follow the instructions below:

On web (Desktop or Laptop Computer):Log into your account Click on the person icon (desktop or laptop) or horizontal lines (phone or tablet) in the top righthand corner of the page. Click on ‘Settings.’ This should take you to the ‘Manage Subscription’ page. Scroll down to the Status section and click ‘Deactivate My Plan.’ Deactivating your plan will skip your deliveries indefinitely. Scroll down to the bottom of the page and click ‘Cancel Anyway.’

On Mobile Web (Phone or Tablet):Log into your account Click on the horizontal lines in the top righthand corner of the page. Click on ‘Settings’ This should default you to the ‘Manage Subscription’ Page. If not, click on the drop down arrow and select ‘Plan Settings’ Scroll down to the Status section and click ‘Deactivate My Plan’ Deactivating your plan will skip your deliveries indefinitely. Scroll down to the bottom of the page and click ‘Cancel Anyway’

On The iOS App:Log into your account Click on ‘Profile’ icon in the bottom right hand corner Click on ‘Plan Settings.’ Click ‘End meal subscription.’ Click on ‘Cancel Anyway.” Deactivating your plan will skip your deliveries indefinitely.

Factor’s team of registered dietitians have thoughtfully created nutrition standards that guide our menu offerings, ensuring they reflect a balanced and wholesome approach to eating. These standards are informed by evidence-based guidelines and dietary recommendations.

Our approach prioritizes the use of nutrient-dense, whole-food ingredients while reducing unnecessary additives and fillers—so meals deliver real nourishment you can feel good about and help you meet your goals!

Have a question? Our dietitians are here to help! Click here to schedule a complimentary nutrition coaching session.

Yes! We do offer both low carb and ketogenic meals. These meals are thoughtfully crafted to support your low-carb lifestyle while still delivering bold flavors, satisfying portions, and quality ingredients.

Our Low Carb meals contain roughly 35g of carbs or less while maintaining a good balance of protein and fat. Most popular for reducing total carbohydrate intake, which may help to balance blood sugar and promote weight loss.

Our Keto meals are designed with a lower percentage of carbohydrates and a higher percentage of fat for those following a ketogenic diet.

All of our meals are delivered to you in completely BPA-free CPET individual plastic containers!

CPET stands for Crystallizable PolyEthylene Terephthalate. These plastics are safe for food storage as well as heating in the microwave or oven.

We ship our meals in insulated boxes with gel packs that will keep the box at refrigerated temperatures for quite a long time! We thoroughly test them in all seasons across all climates.

Keep in mind that it is normal for the gel packs to be slightly melted by the time they arrive. This is because they release cold air into the box as they melt. The cold air does dissipate quickly when you open the box, so you should transfer the meals to the fridge immediately.

Don't worry! It’s actually totally normal for gel packs to be slightly melted upon arrival—that’s just them doing their job by releasing cold air into the box. As long as your meals feel cool to the touch and the proteins are below 41°F, they are perfectly safe to enjoy. We have thoroughly tested our insulation to withstand different climates and seasons.

We strongly recommend you transfer your meals immediately to the refrigerator upon delivery. If anything feels warm or you have concerns, please discard them and reach out to our Customer Experience Team right away so we can make it right.

When your order is delivered, unpack your meals and slide them right into your fridge. Yep, that's it! Our meals are intended to be enjoyed fresh for optimal quality, we do not recommend freezing.

Note: Meals are fresh and delicious for at least 7 days after delivery.

Yes. Because the Freezer Provisions items arrive in a separate box, this can be expected with any order of our Freezer Provisions items! After your Freezer Provisions purchase has been processed, you will receive an order confirmation email including details informing you of this. Additionally, you will receive an email with a tracking link for your delivery once your order has been shipped.

Rest assured, we freeze our product at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away.