Frequently Asked Questions
When you refer a friend, they get a massive discount to kickstart their healthy habits, and you get a kickback for being a great scout.
They’ll receive up to $150 off across their first 6 orders. This is a multi-week discount designed to make sticking to their goals effortless.
Sharing is simple. Log into your account and look for the "Feed Friends" link (usually right next to the person icon) or check the green banner on your dashboard. You can send invites directly via email or copy your unique link to share however you like.
To ensure the process is seamless for everyone, here are a few best practices:
Eligibility: Referrals can ONLY be redeemed by first-time customers. You can receive vouchers for a maximum of 10 successfully redeemed referrals.
One Offer at a Time: If your friend uses a different promotional code or offer at checkout, a referral voucher will NOT be issued to your account.
How to Redeem: Once your friend signs up, you will receive an email to activate your voucher. After clicking the link in the email, the $40 referral credit will appear in your Benefits wallet and apply automatically to your next eligible order.
View Your Rewards: To see your active referral vouchers, click the button below!
Your unique referral links and codes do not expire, and there’s no limit to how many you can send.
Factor takes the stress out of healthy living. We provide fresh, ready-prepared meals that support even the busiest of lifestyles! We shop, prep, cook, and deliver to your door for you so you can experience the benefits of clean eating without the hassle. When you are fit, you look great, feel amazing and have the energy and focus you need. As an added bonus, our team of dietitians is always available for extra accountability to help you crush your goals with our nutrition coaching programs!
Our pricing is designed to be as flexible as your lifestyle! Because the cost per meal depends on your plan size and any active seasonal promotions, we recommend checking your personalized pricing directly through your account or our homepage.
New to Factor?
If you’re thinking about joining the Factor fam, the easiest way to see our latest pricing (including any new customer offers) is right on our website:
Head to our homepage.
Click “Get Started.”
Choose your weekly meal plan (6–36 meals per week).
As you adjust your plan, you’ll see the price per meal and estimated weekly total update automatically, so you can find the option that fits your routine.
Already a Factor customer?
You can check your exact pricing anytime in your account:
On Web:Log in and go to Settings → Plan Settings (or Manage Subscription) to view your current per-meal price and shipping cost.
In the App:Tap the Profile icon, then select Plan Settings to see your active plan details.
A few things to keep in mindMore meals, better value: Larger weekly plans typically lower your cost per meal.
Premium options: Select add-ons or premium meals may include an additional charge, which is always clearly marked.
Think of Freebies as a "thank you" for being a loyal customer. As you progress through your subscription, you’ll occasionally earn Free Box credits (a $78 value) to gift to friends and family. It’s the perfect way to help your inner circle kickstart their healthy habits.
Each Freebie covers the cost of a 6-meal box ($78). Your friend just covers the shipping fee. If they choose a larger plan or add any premium extras, they’ll simply pay the difference.
Redeeming a Freebie signs the recipient up for a standard Factor subscription. They can choose to keep the momentum going or cancel anytime before their next cutoff.
Head to the "Feed Friends" tab in the top right corner of your account. If you have Freebies available, you can enter your friend's email and send the invite directly.
Note: If you don't see any Freebies yet, you’ll see our Referral Program "Give & Get" offer instead, which earns you account credit!
Do Freebies expire?
Yes, so don't let them go to waste: Once a Freebie lands in your account, you have 21 days to send it. Once the referrasl is sent, they have 60 days to claim their box.
Freebies are strictly for gifting—they are about sharing the love. If you’re looking to earn credits for your own future boxes, use your Referral Link (the "Give $40, Get $40" offer) instead.
The quantity of add-ons you originally subscribed to will be your default quantity for future week. You can change the quantity of your add-ons for future weeks by visiting your account before your weekly cutoff the week prior to your scheduled delivery.
To change the quantity of your add-on for a specific week:
- Click "Select add-ons" or "Edit add-ons" to find your add-on subscription.
- Tap on '-' minus or '+' plus.
- Follow the prompts to select the new amount you want.
- Choose either "Get X in this box only" or "Get X in every future box". If you choose every box, we’ll prompt you to confirm the new price of your add-on subscription.
- Click "Save" to confirm the changes to your box.
When you skip an add-on, you won’t receive it for that given week, but we’ll keep your subscription active for all other weeks, unless you skip or cancel. You’ll still receive your meals, unless you skip the week for your entire box.
We offer a variety of meals for different dietary needs and taste preferences. Our meal categories include:
Calorie Smart
Meals with roughly 550 calories, most popular for helping with portion control, weight loss, calorie management, and overall balanced eating.
*High Protein*
Meals containing at least 30g of protein, most popular for helping with muscle building, those with high protein needs and sports performance.
*Keto*
Keto meals are designed with a lower percentage of carbohydrates and a higher percentage of fat for those following a ketogenic diet or wanting rich foods that are carb conscious.
*Flexitarian*
Well-balanced meals with a focus on vegetables and select protein sources, such as chicken and fish, for individuals looking to incorporate a higher intake of veggies while including minimal amounts of purposeful protein.
*Low Carb*
Meals containing roughly 35g of carbs or less while maintaining a good balance of protein and fat. Most popular for reducing total carbohydrate intake, which may help to balance blood sugar and promote weight loss.
*Fiber Filled*
Meals within this category contain at least 6 grams of dietary fiber coming from vegetables, fruits, and grains. These meals may promote satiety and help support the gut microbiome!
*GLP-1 Support*
Balanced meals that are protein-forward, calorie-friendly, and mindfully portioned.
*Vegan & Veggie*
Wholesome, meat-free meals that prioritize veggies.Great for those following a plant-forward diet or looking to incorporate more fiber-filled, plant-based foods!
Mediterranean
Focuses on heart-healthy fats (olive oil), lean proteins, and high-fiber veggies/grains. It's the "middle ground" diet—not too restrictive, but very clean.
Sodium Smart
Identifies meals specifically designed with lower salt content than the average pre-prepared meal, usually swapping heavy salt for herbs and citrus for flavor.
From the menu you can take a look at each meal’s ingredients, as well as the nutritional information, to make the most informed decisions on the meals that work best for your dietary needs. Simply click on the meals to see this!
Also, our dietitians love jumping on the phone to talk about nutrition! If you have a nutrition question or want to talk through the best meals to order for yourself, click here to schedule a free 20 minute nutrition coaching session!
Yes, we do offer vegetarian meals! We strive to have 5 vegetarian options on the menu every single week! Many of these vegetarian meals are also considered vegan, which means they are designed to be free of all animal products - no meat, fish, eggs, or dairy!
Our vegetarian and vegan dishes are created to be just as satisfying and flavorful as their meat-based counterparts, using wholesome ingredients to help you feel your best while enjoying every bite.
Allergen information is listed on the website and on the physical packaging. As noted in our Terms and Conditions, we strongly recommend that customers with food allergen sensitivities or restrictions carefully review individual product packages for the most updated information regarding ingredients and allergen declaration before consuming. Additionally, we recommend reviewing the ingredient list on our website, prior to selecting meals, to determine if they contain any ingredients you are unable to consume.
We love a clean planet as much as a clean plate! Here’s the quick guide to keeping it green:
Boxes: Flatten them out and toss them in your curbside recycling.
Insulation: Our Laminated Paper insulation is 100% curbside recyclable. If your box contains PET or Cotton insulation, please check your local guidelines or dispose of it in the trash. https://www.plasticfilmrecycling.org/
Meal Containers: These are BPA-free and made from #1 PET plastic, which is widely accepted in most curbside recycling programs.
Gel Packs: These are non-toxic and reusable! If you’re done with them, snip the corner, drain the non-toxic gel into the trash (avoid the sink!), and recycle the plastic film at a designated drop-off location. The contents of our gel packs are made of 99% salt water and 1% sodium polyacrylate. If you’d like, you can also donate them locally to a local Food Bank, Meals on Wheels, Girl Scouts or Boy Scouts of America. The plastic film should not be curbside recycled, but you can find more information about where to recycle it HERE.
It is always worth checking what materials are recyclable in your area. If your town doesn't recycle certain materials, or you're interested in other options, check out Earth911 for a list of recycling facilities near you
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Nutrition & Ingredients
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Enjoying My Meals
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