Frequently Asked Questions
Just follow a few quick steps to change your delivery address:
On a desktop or laptop computer:
- Log in to your account.
- Click on the person icon in the top righthand corner of the page.
- Click on 'Settings.'
- Once on the 'Settings' page, click on 'Manage Subscription' on the lefthand side of the page.
- Click on 'Edit' in the Delivery section.
- Input your new delivery address.
- Click 'Save'.
On a mobile device: - Log in to your account.
- Click on the horizontal lines in the top lefthand corner of the page.
- Click on 'Settings.'
- Once on the 'Settings' page, click on the dropdown arrow at the top and choose 'Manage Subscription.'
- Click on 'Edit' in the delivery section
- Input your new delivery address.
- Click 'Save'.
On the App: - Log in and select 'Profile' followed by 'Plan Settings'
- Scroll down to the delivery section and click 'Edit'
- Enter in your updated delivery address and select 'Save'.
Note: Addresses MUST be updated before your weekly cutoff time as indicated on my My Menu page. We cannot guarantee on-time delivery if addresses are not updated by the cutoff and we may not be able to make any changes after the cutoff.
We deliver Saturday, Sunday, Monday, Tuesday or Wednesday, depending on your zip code. Our cutoff for any new or modified orders is dependent on your delivery day. For Saturday and Sunday Deliveries, the cutoff is Tuesday at 11:59 pm CT, one week prior to delivery. For all other delivery days, the cutoff will be Wednesday at 11:59 CT for deliveries the following week.
After your first order, you’ll start receiving a box of food every week! You will always have until your cutoff time to modify the order, including the meal selections, plan size, and billing and shipping information.
To ensure peak freshness, our chefs hand-prepare every meal to order. By waiting until after the weekly cutoff to source our ingredients, we guarantee you receive the highest quality produce while helping us minimize food waste.
Ready to get started? Click HERE!
You certainly can! We really try to make it easy to manage your subscription, so if you need to take a break from our delicious meals or you decide that Factor isn’t a fit for you, all you need to do is log into your account and you can cancel your subscription there.
While you can cancel at any time, canceling your subscription does not cancel existing orders. If you cancel your subscription before the weekly cutoff time indicated on your My Menu page, no automated order will be placed for delivery the following week. If you cancel your subscription after the weekly cutoff time and an automated order was placed, that order cannot be canceled and you will receive it the following week. After that, however, you will not incur further charges or receive future deliveries from Factor if your subscription is canceled.
If you still want to cancel, click HERE or follow the instructions below:
On Web (Desktop or Laptop Computer):
Log into your account
Click on the person icon (desktop or laptop) or horizontal lines (phone or tablet) in the top righthand corner of the page.
Click on ‘Settings.’
This should take you to the ‘Manage Subscription’ page.
Scroll down to the Status section and click ‘Deactivate My Plan.’
Deactivating your plan will skip your deliveries indefinitely.
Scroll down to the bottom of the page and click ‘Cancel Anyway.’
On Mobile Web (Phone or Tablet):
Log into your account
Click on the horizontal lines in the top righthand corner of the page.
Click on ‘Settings’
This should default you to the ‘Manage Subscription’ Page. If not, click on the drop down arrow and select ‘Plan Settings’
Scroll down to the Status section and click ‘Deactivate My Plan’
Deactivating your plan will skip your deliveries indefinitely.
Scroll down to the bottom of the page and click ‘Cancel Anyway’
On The iOS App:
Log into your account
Click on ‘Profile’ icon in the bottom right hand corner
Click on ‘Plan Settings.’
Click ‘End meal subscription.’
Click on ‘Cancel Anyway.” Deactivating your plan will skip your deliveries indefinitely.
Each week we will automatically select meals for you based on any meal preferences indicated on your account, but you can edit meal selections anytime before your weekly cutoff, 11:59 pm CT on the day of the week indicated on your My Menu page for delivery the following week.
On Web (Desktop & Mobile Device):
- Log into your account.
- Click on the date of the delivery you'd like to edit. You can find the 'dates' located at the top of the page just below the Menu Bar.
- Click 'Edit Meals'.
- Adding Meals: Click on 'Add' next to any meal you'd like to include in your order.
- Increase/decrease Quantity: Click the ‘+’ to increase the quantity and click '-' to remove a meal from your or reduce the quantity.
- Once you are done selecting your meals, click on 'Continue'.
- You'll be taken to the Add-Ons page. Choose any add-ons you'd like and click ‘All done!’ or click 'Skip' to save and confirm your order.
On App: - Log into your account.
- Scroll down and find the delivery that you would like to edit. To edit your delivery, click ‘Make Changes'.
- Adding Meals: Click on 'Add To Your Box' next to any meal you'd like to include in your order.
- Increase/decrease Quantity: Click the ‘+’ to increase the quantity and click '-' to remove a meal from your or reduce the quantity.
- Once you are done selecting your meals, click 'Save’ in the upper righthand corner.
- You'll be taken to the Add-Ons page. Choose any add-ons you'd like and click ‘Save Add-Ons’ or click 'Skip Add-Ons' to save and confirm your order.
You can deactivate your subscription at any time! We really try to make it easy to manage your subscription, so if you need to take a break from our delicious meals or you decide that Factor isn’t a fit for you, all you need to do is log into your account and you can cancel your subscription there.
While you can cancel at any time, canceling your subscription does not cancel existing orders. If you cancel your subscription before the weekly cutoff time indicated on your My Menu page, no automated order will be placed for delivery the following week. If you cancel your subscription after the weekly cutoff time and an automated order was placed, that order cannot be canceled and you will receive it the following week. After that, however, you will not incur further charges or receive future deliveries from Factor if your subscription is canceled.
If you still want to cancel, click HERE or follow the instructions below:
On web (Desktop or Laptop Computer):Log into your account
Click on the person icon (desktop or laptop) or horizontal lines (phone or tablet) in the top righthand corner of the page.
Click on ‘Settings.’
This should take you to the ‘Manage Subscription’ page.
Scroll down to the Status section and click ‘Deactivate My Plan.’
Deactivating your plan will skip your deliveries indefinitely.
Scroll down to the bottom of the page and click ‘Cancel Anyway.’
On Mobile Web (Phone or Tablet):Log into your account
Click on the horizontal lines in the top righthand corner of the page.
Click on ‘Settings’
This should default you to the ‘Manage Subscription’ Page. If not, click on the drop down arrow and select ‘Plan Settings’
Scroll down to the Status section and click ‘Deactivate My Plan’
Deactivating your plan will skip your deliveries indefinitely.
Scroll down to the bottom of the page and click ‘Cancel Anyway’
On The iOS App:Log into your account
Click on ‘Profile’ icon in the bottom right hand corner
Click on ‘Plan Settings.’
Click ‘End meal subscription.’
Click on ‘Cancel Anyway.” Deactivating your plan will skip your deliveries indefinitely.
We realize your life changes from week to week, so you have the ability to skip deliveries on our website. Please note, orders must be skipped prior to our weekly cutoff, which is is noted on your My Menu page for meals arriving the following week!
On Web (Desktop & Mobile Device):
- Log in to your account
- At the top of the page, you will find your upcoming delivery dates.
- Select the date you'd like to skip and click the 'Change or Skip Delivery' button.
- You'll see a pop-up. Click 'Skip Week' to skip your order.
On App: - Log in to your account Scroll down and find the upcoming delivery you would like to skip.
- Under the menu option for the delivery, select 'Edit Delivery'
- You'll see a pop-up. Click 'Skip this week'.
- A pop will appear confirming that you’ve skipped the delivery.
We deliver to all 48 contiguous states! So, if you reside in the USA, and you don't live in Alaska or Hawaii—We can have meals delivered to you!
If you'd like more information about delivery to your area, please visit HERE to get started!
Getting Started
Managing my Subscription
Nutrition & Ingredients
Receiving My Meals
Enjoying My Meals
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