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Factor | FAQs

Frequently Asked Questions

What  can we help you with?

Can’t find your answer?

Enjoy the convenience of our prepared meal delivery services and choose from 35 weekly pre-made meals and 60+ add-ons, including snacks, smoothies, and more.

America's #1 Ready-to-Eat Meal Delivery Service

Our team is here to help. Did you know that you can report the issues through our self reporting tool?

We're terribly sorry for the mix up

We apologise again and would like to connect you with one of our trained agents who can help

We’re sorry that this isn’t the first error you’re facing

Our team is here to help. Choose a support option to get started.

We’re sorry you had problems with your shipment.

We're happy everything went well! Feel free to return here if you ever need support.

Thanks for sharing. Our team would be delighted!

Would you like to explain the issue further? Remember, you can always access this tool later if you’re busy

We’re terribly sorry that you are facing issues

Sorry, our agents are offline at the moment!

Menu for {{deliveryDateForStatusBar}} Delivery

Targeted supplements built to work with your meals. Exclusive pricing for Factor members.

Wellness beyond the plate

Your favorite recipes

Free item

Delivery FAQs

Tell us what you think about the recipe

So, how was your delivery on {{deliveryDate}}?

Rate and review recipes you’ve tried! Your feedback goes straight to our kitchen.

Past Deliveries

Why did you skip this week?

Send friends up to $150 off and get ${{creditForCustomer}} for each one who signs up.

Get ${{creditForCustomer}} when you give up to $150

Oops! Your tracking information isn't available right now. Please try again later.

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Tracking your deliveries is easier than ever with the app!

Get delivery updates

Need delivery support in the future? You can come back here any time!

Select "Get delivery support" to report any problems you had with your delivery. We'll help you find a solution.

Free meals unlocked 

Active rewards

Earn points

Explore all rewards

Nice job! You made that look easy. We'll email you instructions on redeeming your prize.

You've unlocked the special prize!

We’ve boosted your referral rewards for a limited time! Share invites by 1/31 and earn increased rewards for every friend who joins. Help friends save on chef-prepared meals with your personal discount, and we’ll treat you to our biggest bonus of the season.

New Year, Bigger Rewards

Give friends a free boxes. and you'll get rewarded when they receive their first box.

Give friends a free box of boxes and you'll get rewarded when they receive their first box.

Share a FREE box and get rewarded

Keep an eye on your email for the rewards once your friend signs up successfully

Share the joy of cooking together. Give a friend their first box free — you'll earn {{creditForCustomer}} when they subscribe.

Send free box via

You’ve been cooking with us a lot, so you’ve earned extra rewards—now you’ll get ${{newCredit}} each time a friend signs up using your code!

We increased your referral rewards

We’re sorry, but our referral page is down at the moment. Refresh the page, or come back later to try again. In the meantime, why not check out this week’s menu?

It’s not you. It’s us!

Have questions? We’re here to help!

The FAQs can’t load. Double-check your internet connection and try again!

Something went wrong

Every referral is another shot at the final. Don't stop at one.

Score 2 tickets to the final on July 19!  ⚽🏆️

Refer friends for a shot at two tickets to this year's soccer championship final on July 19!

Pop in their email or share your link. They get their first HelloFresh box for free.

Send a friend a free box

You earn {{creditForCustomer}} every time to use on future orders. Plus another shot at the final.

They join. You earn {{creditForCustomer}}.

Don't stop at one! Earn up to 20 entries to win. The winner is drawn {{endDate}}. Good luck!

Each referral = 1 entry

For each friend you refer, you earn {{creditForCustomer}} and 1 entry to win. More referrals, more chances to win!

Win 2 tickets to the final

YOUR SHOTS

Send a {{discountForFriend}} discount to a friend

Invite your friends to Factor and get rewarded when they receive their first box.

Give your friends a free box. They pick their meals, it's on us, and they can cancel anytime.

Free boxes for friends

Give friends a free week of meals. Hurry, freebies are limited and expire soon!

Send a free box to a friend

Messenger

More

WhatsApp

Invite your friends to {{brand}} and get rewarded when they receive their first box.

Get {{creditForCustomer}} off your next order when friends sign up.

by email or invite link

They’ll get 3 free cuts, and a discount for future boxes. Plus, they can pause or cancel anytime.

2. Your friends place an order and enjoy

Send a free box

Discounts sent to:

Looks like you claimed this reward in the past. Earn more rewards by sending free boxes to your friends!

You get ${{rewardValue}} credit! We’ll apply the total credit to your next order. Keep sending boxes to earn more.

Couldn't apply your reward. Please check your internet connection and try again, or contact Customer Care at hello@hellofresh.com.

Two people cooking together in a kitchen with a HelloFresh box on the counter

Two women laughing together at a dinner table while looking at a smartphone, with plated meals of salmon, grains, and vegetables in front of them

See something worth sharing?

Share with a friend.

Excited about this week's menu?

Hope your friends love HelloFresh too.

Send friends discounted meals and get {{creditForCustomer}} credit after they place an order using your referral code.

Give {{discountForFriend}} off

Your reward arrives after they place their first order.

Two people enjoying a home-cooked meal together at a table

Make someone's week easier!

Share that home-cooked feeling

Friends get their first box free, and you’ll get a referral reward too.

Your referral link is included

Share this recipe

Your friend gets {{discountForFriend}} off their first box

Include my referral link

A father and two children enjoying a meal together at the dinner table

Share this recipe with a friend.

Know someone who'd like this?

Woman playfully holding a green bean above her lip like a mustache while being photographed on a phone, surrounded by freshly prepared dishes including grilled meat, snap peas, rice, and sliced radishes in a rustic kitchen

Woman playfully holding a green bean above her lip like a mustache, surrounded by freshly prepared dishes including snap peas and rice in a rustic kitchen

Send friends discounted meals and get a {{creditForCustomer}} credit after they place an order using your referral code.

Your friend would love one too.

Give a friend {{discountForFriend}} off and get a {{creditForCustomer}} credit when they sign up.

Know someone who'd love this?

HelloFriends

Send your invite

They pick their meals

Plus, you earn {{amount}}.

They cook and enjoy

From share to serve

How it works

Your discount has been sent!

${{creditAchieved}} credit received

My Referral Rewards

Earn more by placing more orders. In the meantime you can share your ${{discountForFriend}} discount (plus get ${{creditForCustomer}} when they join)!

You have 1 more free box left. Hurry up, it expires soon!

You have {{availableFreebies}} more free boxes left. Hurry up, they expire soon!

Want to start earning rewards? Send your friends a discount!

Dinner's on you

Send a discount

Ask your friend to scan this QR code.

Share in person

Enter your friend's email and we'll send them their free box offer.

Send a friend a {{discountForFriend}} discount and get a {{creditForCustomer}} credit when they sign up.

Now that your accounts are linked, we will award 1 Avios per £1 spent on every box ordered from HelloFresh.

Discount details

Couldn't load your discounts

FAQs

Reach your goals with free nutrition coaching

FREE Nutrition Coaching

New to ClassPass? Get 1 month free plus 5 bonus credits to book top-rates classes. Already a ClassPass member? Upgrade your plan to score 15 bonus credits.

Exclusive ClassPass offer, courtesy of Factor

Earn credits when your friend joins Factor.

Refer your friends

Learn how you'll get rewarded by simply ordering Factor.

More benefits

Access our new free loyalty program and earn tasty benefits.

Factor Rewards is here!

No discounts to show yet

Benefits

Your discount(s) this week:

Reach goals, earn as you go. Treat yourself when you are ready.

Earn rewards

You have enough points to exchange for Free Shipping, box discounts, and more.

You have enough points to exchange for {{reward}}.

Use your points

Your preference is saved

Get free shipping, discounts, and tasty add-ons as you go.

Nice! You just unlocked reward points

You won't be enrolled in Factor Rewards. It's free to join later if you change your mind.

Order {{box}} of {{totalBoxes}} toward +{{points}} points

Order again by {{date}} to keep your progress

Use your available points to save on this order

Your benefits

Frequently asked questions

You have

Welcome,
{{firstName}}

Treat
yourself

With us
since {{date}}

Activate these to earn bonus points.

Bonus opportunities

Completed

Expired

Get points just by using Factor.

Earn automatically

We couldn't load this page

Unlock new ways to save

More points, more rewards

You saved {{discount}} and you're earning points with this order. {{viewRewards}}

You have {{points}} reward points

Add a reward to your next order using your points

You can earn points toward free shipping, tasty add-ons, and more perks.

You have access to rewards

Rewards

You saved {{discount}} with this order. You can earn points to save on future orders. {{joinRewards}}

A new way to get rewarded—earn points and unlock exclusive discounts, upgrades, and more.

Unskip this week to get your at-risk goal back on track

Unskip this week to stay on track for rewards.

Track the points you've earned and redeemed toward rewards.

Points activity

Getting things ready

First reward claimed, {{points}} points earned!

You’re already closer to your next reward

Inviting a friend unlocked {{points}} points

{{number}} out of {{totalNumber}} done, keep going to collect your points!

You're on your way

Earn points and spend them on rewards you'll love

By clicking “{{cta}}”, you agree to receive marketing emails and to {{terms}} and {{privacyPolicy}}. Unsubscribe at any time.

Track your points, find more ways to earn, and redeem points for special rewards.

You're in!

Join the program and agree to terms and conditions

Invite a friend

Earn per dollar

Rate a recipe

Ways you can earn

Joining Bonus

Featured rewards

Free to join. 500 points to start.

${{amount}} off add-ons

Free shipping

${{amount}} off premium meals

Start earning rewards

You have {{number}} points

Get {{boldText}} off add-ons using your points

Get {{boldText}} off premium meals using your points

Frequently Asked Questions

Getting Started

Managing my Subscription

Nutrition & Ingredients

Receiving My Meals

Enjoying My Meals

Can’t find your answer?

America's #1 Ready-to-Eat Meal Delivery Service