Recent reports about our Aurora, Illinois Factor site center on a former temporary staffing agency, Midway Staffing, who allegedly employed underage workers at this location. We take these allegations very seriously. Though we are unable to share specific details about an ongoing investigation, here’s a statement from Factor in response:

We were deeply troubled to learn of these allegations against Midway Staffing. Upon learning of these allegations, we immediately terminated our relationship with the staffing agency and took action to further strengthen our protocols and processes.

To confirm, neither Factor nor HelloFresh directly hired, converted or otherwise employed any of the alleged underage workers at any point in time. We have zero tolerance for any form of child labor within our organization. We have strict protocols regarding this, including robust contractual requirements and a global ethics and compliance program governed by our Global Ethical Trading Policy. We hold ourselves accountable to these standards and require our vendors to do the same.

Our workforce is at the heart of everything we do. Above all else, we remain committed to their safety and well-being.