We collect two types of information: personally identifiable information and non-personally identifiable information.
Non-Personally Identifiable Information When you become a registered user of our Website, we may collect information that by itself cannot be used to identify or contact you, such as demographic information, like age, location, profession or gender ("Non-Personally Identifiable Information"). Non-Personally Identifiable Information may also include user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of our Website. Non-Personally Identifiable Information is used to help us understand who uses our Website and to improve and market our Website and Products in general.
Information from Other Sources. We may also supplement the information we collect with information from other sources to assist us in evaluating and improving our Website and Products, to determine your preferences so that we can tailor our Website and Products to your needs, and to study nutritional, behavioral, and fitness questions in general.
We may collect information (including information that is Personally Identifiable Information) from you in different manners and at different places and times on our Website, such as when you register to visit a certain page on our Website or order Products. The following is a description of the areas and/or manners in which we primarily collect information about you.
Becoming a Registered User. In order to use our Website for purchasing our Products, you must first complete certain steps to become a registered user. During these steps, you may be required to provide us with Personally Identifiable Information. This information is used to help us understand who uses our Website, to improve our Website, to monitor and improve our online ordering process, and to contact users with regards to their use of our Website and the purchase of our Products. We encourage you to provide demographic information so that we can provide a more personalized experience on our Website.
Log Files. We also collect Non-Personally Identifiable Information through our Internet log files, which record data such as user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of our Website. This information may be used to analyze trends, to administer the Website, to monitor our Website's use, and to gather general demographic information. We may link this information to Personally Identifiable Information for these and other purposes such as personalizing your experience on our Website.
We are committed to protecting the privacy of children. Our Website and Products are not designed for or directed to children under the age of 13. We do not collect Personally Identifiable Information from any person we actually know is under the age of 13. We urge all parents or guardians to participate in their children's exploration of the Internet and to teach their children about protecting their personal information while online.
In general, we use the information collected on our Website to help us understand who uses our Website, how our Website is used, who orders our Products, the volume of Product orders, how to improve our Products, and how to personalize your experience. If you become a registered user of our Website, we may use your information to send you a welcoming email that may confirm your username. If you "opt-in" (for example, if you check a box, or if the box is pre-checked, you do not opt out by unchecking the box) we may send you electronic newsletters, contact you about our Products, provide you with news that may be of interest to you, and provide you with targeted feedback. If you no longer desire to receive these communications, we will provide you with an option to change your preferences. In addition, if you identify yourself to us by sending us an email with questions or comments, we may use your information (including Personally Identifiable Information) to respond to your questions or comments, and we may file your questions or comments for future reference. We may also use the information collected to contact you about important service announcements and updates regarding our Website or Products. If you are a registered user, we may use the information to contact you about your account. You will not be able to opt-out of these service announcements and updates as they contain important information relevant to your use of our Website or with non-promotional information about our Products. If you do not wish to receive these service announcements, you may cancel your account with us. We may also use the information gathered on our Website and Products ordered by you to perform statistical analysis of user behavior; to analyze and evaluate issues relating to nutrition, behavior and fitness; or to evaluate and improve our Products. We may link some of this information to Personally Identifiable Information for internal purposes only.
Third Parties Generally. We may provide to third parties information about you that does not allow you to be identified or contacted, including where such information is combined with similar information of other users of our Website. For example, we might inform third parties regarding the number of unique users who visit our Website, the demographic breakdown of the registered users of our Website, or the activities that visitors to our Website engage in while on our Website. The third parties to which we may provide this information may include our webmaster, potential or actual advertisers, providers of advertising services (including website tracking services), commercial partners, sponsors, licensees, researchers, and other similar parties.
By using our Website, you agree to these Terms and Conditions of Use ("Terms & Conditions"). We reserve the right, in our sole discretion, to change, modify, add or remove portions of these Terms & Conditions at any time. You should check these Terms & Conditions periodically for changes. By using this Website after we post any changes to these Terms & Conditions, you agree to accept those changes, whether or not you have reviewed them. If you do not agree to these Terms & Conditions, you should not use our Website and, if applicable, you should arrange to cancel your registered user account.
The following are the Terms and Conditions of Use and Sale (“Terms & Conditions”) of Factor75, LLC, a Delaware limited liability company, formerly Optimal Performance, LLC, an Illinois limited liability company (hereinafter “Factor 75”).
By using this Website, you agree to be legally bound and to abide by these Terms & Conditions, just as if you had signed this agreement. If you do not comply with these Terms & Conditions at any time, we reserve the right, if applicable, to do any one or more of the following with or without prior notice to you: (a) Deactivate your password; (b) Terminate your user account; (c) Delete any and all information in your user account; and (d) Restrict or block your access to the Website. Further, you agree that we shall not be liable to you or any third-party for any termination or cancellation of your access to, or use of, our Website. | From time to time, we may supplement these Terms & Conditions with additional terms and conditions ("Additional Terms"). You understand and agree that Additional Terms are automatically incorporated by reference into these Terms & Conditions.
Use of the Site is only available to users who are 18 years of age or older and reside in the United States, or its possessions AND territories. FACTOR 75 makes NO claims that the Site OR ANY of its content is accessible from outside the United States. Should you access our Site outside of the United States, you do so on your own initiative and are responsible for compliance with local laws.
You acknowledge that this Website contains, or may contain in the future, information, software, photos, video, text, graphics, music, sounds, questions, creative suggestions, messages, comments, feedback, ideas, recipes, notes, drawings, articles and other materials (collectively, "Content") that are protected by copyrights, patents, trademarks, trade secrets and/or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereafter developed. | All Content is copyrighted under the United States copyright laws (and, if applicable, similar foreign laws). Applications for the registration of the trademarks, FACTOR 75 and BETTER MEALS. BETTER YOU, are currently pending with the United States Patent and Trademark Office. Factor 75 reserves all rights in these trademarks and any other trademarks or intellectual property owned by Factor 75. You may not modify, publish, transmit, distribute, perform, participate in the transfer or sale of, create derivative works of, or in any way exploit, any of the Content, in whole or in part. When Content is downloaded to your computer, you do not obtain any ownership interest in the Content. You may download the Content for personal use only. Modification of the Content or use of the Content for any other purpose, including, but not limited to, use of any Content in printed form or on any other website or networked computer environment is strictly prohibited unless you receive our prior written consent.
There is no cost to becoming a registered user of our Website. You do not have to become a registered user to use this Website. However, you must be a registered user to order our food products (“Products”). From time to time, areas of the Website may be restricted for use by registered users only. You must register in accordance with instructions that you will find on this Website. | If you elect to become a registered user of our Website, you agree to provide us with true, accurate and complete information about yourself ("Registered User Data"), and to maintain and promptly update the Registered User Data and any other information you provide to us, to keep it accurate. Without limiting any other provision of these Terms & Conditions, if you provide any information that is untrue, inaccurate, or incomplete, or we have reasonable grounds to suspect that such is the case, we reserve the right to suspend or terminate your user account and refuse any and all current or future use of our Website (or any portion thereof). You agree not to assign, transfer or sublicense your rights as a registered user of this Website. You further agree not to register for more than one account, create an account on behalf of someone else, or create a false or misleading identity on this Website.
These Terms & Conditions apply only to this Website, and not to the websites of any other person or entity. We may provide, or third parties may provide, links to other worldwide websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse (and are not responsible or liable for) any content, advertising, products, or other materials on or available from such websites or resources. You further acknowledge and agree that, under no circumstances, will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of, or reliance on, any content, advertisements, products or other resources available on any other website (regardless of whether we directly or indirectly link to such content, advertisements, products or other resources). You should direct any concerns with respect to any other website to that website's administrator or webmaster.
If you are a registered user of this Website, you are responsible for (a) maintaining the confidentiality of your password; (b) maintaining the confidentiality of your user account information; and (c) any and all activities which occur under your user account.
You agree to notify us immediately in the event of any known or suspected unauthorized use of your user account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your or anyone else's password.
This Website does not provide weight loss management or advice. Factor 75 is not a medical organization and our staff cannot give you medical advice or diagnosis. Nothing contained in this Website should be construed as such advice or diagnosis.
You are urged and advised to seek the advice of a physician before beginning any weight loss effort or regimen. This Website is intended for use only by healthy adult individuals. The Website is not intended for use by minors, pregnant women, or individuals with any type of health condition.
Factor 75 does not provide medical advice. The contents of Factor 75 websites, such as text, graphics, interactive tools, images and other material contained on the site ("content") are for informational purposes only. The content or any nutritional advice received is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health provider regarding a medical condition. If you think you may have a medical emergency, call your doctor or 911 immediately. All nutritional advice provided by Factor 75 is for educational purposes only. All nutritional advice should be taken at the discretion and risk of the customer/visitor. Reliance on any information provided on Factor 75 websites, including information posted by other visitors to the sites, is solely at your own risk. Nutritional advice is subject to constantly evolving knowledge in relation to health science, nutritional science and sports science. Although we base our trainings and nutritional tips on current studies and knowledge, we do not guarantee that these reflect the most up to date research findings or knowledge. All educational content is intended for generally healthy people above the age of 18.
We make every attempt to avoid errors in pricing and product information. If a mistake occurs, we reserve the right to correct it, and we apologize for any inconvenience it may cause. All prices listed on this site are in U.S. dollars.
We have made every effort to accurately display the Products featured on the Website. However, the colors we use and the capabilities of your computer monitor may affect the colors visible on your screen. As such, we cannot guarantee that your monitor’s display will be accurate.
Factor 75 currently accepts Visa, MasterCard, Discover and American Express for all orders. Payment for Products ordered will be processed at the time of placing such order. You agree to pay promptly all charges to your account (which includes items purchased and applicable taxes) for any order placed by you or anyone who you allow to use your customer identification number or password, including members of your family, friends or any other person. For your order to be accepted, your method of payment shall be validated and must have enough available funds required for the transaction. Upon approval, the order will be accepted for shipping and delivery. Factor 75 reserves the right to establish a spending limit for your account. Your right to order Products is also subject to limits established by your payment card issuer.
If you are dissatisfied with a meal, meal ingredient or a meal's appearance on arrival, please contact us at email@example.com and our customer service agents will research the incident, and at their discretion, may offer credit in the form of Factor Bucks to the customer account. We may require photographic documentation of any meal with which you are dissatisfied before we issue a credit. Meals that did not meet your taste expectations are covered by a money-back guarantee of up to $100. Guarantee applies to your first order only. Refund requests in accordance with this guarantee must be made by phone or email within 7 days of delivery. Meals that arrive unfit can be credited to the account for use in a future order. We value photos of any improper food arrival to continue improving our packaging. A customer service agent may request photographs be sent to accompany the reported complaint. We encourage all customers to remove meals immediately from their box and place in the refrigerator, inspecting containers as they are transferred. Meals delayed by our third-party courier must be communicated with our team in urgency so we may try to resolve this issue. Credit on orders that did not arrive due to courier or Factor 75 fault will be given in the form of Factor Bucks to the customer account. Factor 75 is not liable for packages undelivered due to incorrect addresses submitted by the customer. Orders may be modified at any time until the weekly cutoff of Wednesday at 11:59 pm CST via our website or by contacting us at firstname.lastname@example.org. We are unable to modify or cancel orders once the cutoff has passed as ingredients have been ordered.
We use reliable third-party delivery companies to deliver your meals, that will generally deliver your meals prior to 5 pm CST on your delivery date. Each box is carefully packaged to stay fresh until at least 10 pm CST on the day of delivery. However, to maintain the highest quality and integrity of the meals after delivery, we recommend that you immediately refrigerate the items when you receive them. Furthermore, you should inspect your package to ensure the contents arrive in a cool, refrigerated condition. The best way to do this is to check the meat and fish with a thermometer to ensure their internal temperatures are 41F or below. If a fresh food product arrives at above 41F, you should contact our customer service and discard the item.
If you are not home when a delivery arrives, our delivery person will leave the package for you at your door. Again, since our food is packaged with insulated liners and gel packs, it will remain cold and fresh until at least 10 pm CST.
In the case of inclement weather, we will deliver your order as soon as reasonably possible when the conditions permit. If your designated delivery location is inaccessible, rendering us unable to make the delivery, we will contact you to determine the best alternate location and/or date for the delivery.
For your convenience, Factor 75 offers subscription services whereby you select a set of meals and a delivery date of your choosing and Factor 75 sends those meals to the location you have selected on a weekly basis.
For subscription customers Factor 75 will bill the credit card on file on Thursday prior to delivery date. By subscribing to our service you are agreeing to pay recurring periodic subscriptions for an indefinite period of time until cancelled by you or us. You will not receive any advance notice of this payment but you will receive post-payment confirmation by email. It is your responsibility to maintain current, valid payment information with Factor 75. If your automatic recurring payment is declined, you will be contacted by phone or email. If we cannot contact you we cannot guarantee that your meals will be shipped.
Subscription customers have the ability to select, change, or cancel a meal delivery any time prior to the weekly cut-off time on Wednesdays at 11:59pm Central. Orders cannot be modified or cancelled after the cut-off time. Unless notified by the subscriber prior to the cut-off, Factor 75 will prepare and ship the meals selected in accordance with subscription terms and bill the credit card on file in accordance with our normal billing procedures. Order cancellations must be submitted prior to the cut-off time to take effect for the next week’s delivery.
WHEN YOU REGISTER FOR A SUBSCRIPTION (AND EACH TIME YOU CHANGE YOUR PLAN), YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT FACTOR 75 (OR OUR THIRD-PARTY PAYMENT PROCESSOR) IS AUTHORIZED TO CHARGE YOU ON A WEEKLY BASIS FOR YOUR SUBSCRIPTION (IN ADDITION TO ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AN INDEFINITE PERIOD OF TIME UNTIL CANCELLED BY YOU OR US. THE AMOUNT YOU ARE CHARGED AND THE NUMBER OF MEALS YOU RECEIVE EACH WEEK MAY VARY DEPENDING ON THE PREFERENCES YOU SELECT. YOU ACKNOWLEDGE AND AGREE THAT FACTOR 75 WILL NOT OBTAIN ANY ADDITIONAL AUTHORIZATION FROM YOU FOR SUCH AUTOMATIC, RECURRING PAYMENTS.
YOU CAN TURN OFF YOUR SUBSCRIPTION AT ANY TIME; HOWEVER, IF YOU TURN OFF THE SUBSCRIPTION AFTER THE CUT-OFF TIME HAS PASSED AND AN ORDER HAS BEEN PLACED, YOUR ORDER CANNOT BE CANCELLED OR CHANGED. YOU MUST TURN OFF YOUR SUBSCRIPTION PRIOR TO THE CUT-OFF TIME TO TAKE EFFECT FOR THE NEXT WEEK’S DELIVERY. YOU MAY RE-SUBSCRIBE AT ANY TIME PROVIDED THAT FACTOR 75 RESERVES THE RIGHT TO NOT PERMIT RE-SUBSCRIPTION WHERE FACTOR 75 HAS PREVIOUSLY ELECTED TO TERMINATE A SUBSCRIPTION BY YOU.
TO TURN OFF YOUR SUBSCRIPTION AND CANCEL ALL FUTURE ORDERS:
FOR A VIDEO TUTORIAL ON HOW TO CANCEL YOUR SUBSCRIPTION, CLICK HERE. IN ADDITION, YOU CAN CONTACT CUSTOMER SERVICE AT 1-888-573-5727 OR email@example.com AND A CUSTOMER SERVICE REPRESENTATIVE WILL ASSIST YOU WITH CANCELLING YOUR SUBSCRIPTION.
YOU MAY RE-SUBSCRIBE TO FACTOR 75 AT ANY TIME PROVIDED THAT FACTOR 75 RESERVES THE RIGHT TO NOT PERMIT RE-SUBSCRIPTION WHERE FACTOR 75 HAS PREVIOUSLY ELECTED TO TERMINATE A SUBSCRIPTION BY YOU.