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Frequently Asked Questions

Weight Management Program

How many people does a program feed?
A program is designed to serve one adult. Each meal delivered provides a single serving for one person.
How much does a program cost?

We offer 4 delicious meals+snacks each day, with programs available 5, 6, or 7 days a week to help you reach your goals.

5 days = $34.99 per day
6 days = $32.99 per day
7 days = $29.99 per day

How do I edit my program order?

Each week we will automatically select meals for you based on your program details indicated on your account, but you can edit meal selections anytime before your weekly cutoff, 11:59 pm CT on the day of the week indicated on your Dashboard page for delivery the following week.

  • Log into your account.
  • Click "Edit meal plan" on the available upcoming program week you'd like to edit. You'll find available weeks listed under “Upcoming boxes” on your Dashboard.
  • Click 'Change' next to the meal occasion you'd like to update.
  • Adjust Quantity: Click the ‘+’ to increase the quantity or click the ‘–’ to reduce the quantity or remove a meal from your order.
  • Once you're happy with your selections, click 'Confirm'
How can I change the delivery address on my account?

Just follow a few quick steps to change your delivery address:

On a desktop, laptop or mobile device:

  • Log into your account.
  • Click on the person icon (on desktop or laptop) or the three horizontal lines (on mobile) in the top right corner of the page.
  • Select ‘Settings.’
  • This will take you to the ‘Manage Subscription’ page.
  • Click on 'Edit' in the 'Delivery' section.
  • Input your new delivery address.
  • Click “Save.”

    On mobile app:
  • Log into your account.
  • Tap on 'Settings' in the bottom navigation bar
  • Tap on 'Manage Subscription' page
  • Click on 'Edit' in the 'Delivery' section.
  • Input your new delivery address.
  • Click “Save.”

    Note: Addresses MUST be updated before your weekly cutoff time as indicated on Dashboard page. We cannot guarantee on-time delivery if addresses are not updated by the cutoff and we may not be able to make any changes after the cutoff.
How do I cancel my account?

You can deactivate your subscription at any time. Please note, we are not able to modify or cancel an order that has already processed. Orders are processed immediately after your weekly cutoff, which is noted on your Dashboard page for meals arriving the following week.

Follow these steps to deactivate the subscription feature on your account:

On a desktop, laptop or mobile device:

  • Log into your account
  • Click on the person icon (on desktop or laptop) or the three horizontal lines (on mobile) in the top right corner of the page
  • Select ‘Settings’
  • This will take you to the ‘Manage Subscription’ page
  • Click on 'Cancel this subscription' in the 'Status' section
  • Deactivating your plan will skip your deliveries indefinitely
  • Click on "Cancel this subscription"

    On mobile app:
  • Log into your account.
  • Tap on 'Settings' in the bottom navigation bar
  • Tap on 'Manage Subscription' page
  • Click on 'Cancel this subscription' in the 'Status' section
  • Deactivating your plan will skip your deliveries indefinitely.
  • Click on "Cancel this subscription"
How do I skip a program delivery?

You can skip a program week, up to 4 weeks in advance. Please note, we are not able to skip or cancel an order that has already processed. Orders are processed immediately after your weekly cutoff, which is noted on your Dashboard page for meals arriving the following week.

On a desktop, laptop or mobile device:

  • Log into your account
  • Click on the person icon (on desktop or laptop) or the three horizontal lines (on mobile) in the top right corner of the page
  • Select ‘Settings'
  • This will take you to the ‘Manage Subscription’ page
  • Click on ‘Skip deliveries' in the 'Skip a delivery' section
  • Choose the delivery date(s) you'd like to skip
  • Click ‘Confirm’ to save your changes
  • You'll return to the 'Manage Subscription' page, where your skipped dates will now appear under the 'Skip a delivery' section

    On mobile app:
  • Log into your account
  • Tap on 'Settings' in the bottom navigation bar
  • Tap on 'Manage Subscription' page
  • Click on ‘Skip deliveries' in the 'Skip a delivery' section
  • Choose the delivery date(s) you'd like to skip
  • Click ‘Confirm’ to save your changes
  • You'll return to the 'Manage Subscription' page, where your skipped dates will now appear under the 'Skip a delivery' section
Are your meals entered into nutrition apps?
We currently enter our meals into LoseIt and Carb Manager - if you use any of these apps, then you don't have to enter in the macros for individual meals, as we do that work for you! Simply search “Factor, [Meal Name]” to find our meals. (Ex: Factor, Shredded Chicken Taco Bowl)
How do I view ingredients and nutrition information?
You can view full nutritional information for each meal by visiting our menu! Click on the thumbnail image of any meal you're interested in, and the details for that meal will pop up on the screen.

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