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Frequently Asked Questions

Getting Started

What are the benefits of Factor?
Factor takes the stress out of healthy living. We provide fresh, ready-prepared meals that support even the busiest of lifestyles! We shop, prep, cook, and deliver to your door for you so you can experience the benefits of clean eating without the hassle. When you are fit, you look great, feel amazing and have the energy and focus you need. As an added bonus, our team of dietitians is always available for extra accountability to help you crush your goals with our nutrition coaching programs!
How soon can I get my first order?

We deliver Saturday, Sunday, Monday, Tuesday or Wednesday, depending on your zip code. Our cutoff for any new or modified orders is dependent on your delivery day. For Saturday and Sunday Deliveries, the cutoff is Tuesday at 11:59 pm CT, one week prior to delivery. For all other delivery days, the cutoff will be Wednesday at 11:59 CT for deliveries the following week.

After your first order, you’ll start receiving a box of food every week! You will always have until your cutoff time to modify the order, including the meal selections, plan size, and billing and shipping information.

We need a week of lead time because all meals are completely made fresh-to-order by our chefs. We wait until after the cutoff to order ingredients, so we can assure our ingredients are fresh and we don't have too much.

How do I view the menu without signing up?
You can view our current menu without providing any personal information! On a desktop or laptop, just click, “WEEKLY MENU“ at the top of our homepage. On a mobile device, click on the dropdown menu at the top of the page (3 horizontal lines), and click on “WEEKLY MENU.“
Are meals fresh or frozen?
Always fresh. We deliver the meals in insulated boxes filled with frozen gel packs designed to keep your food at refrigerated temperatures through transit. Once you receive your meals, you should place them in the fridge ASAP. Once in the fridge, your meals will stay fresh for at least 7 days. Our meals are intended to be enjoyed fresh for optimal quality, we do not recommend freezing.
How do I apply a promo or coupon code during checkout?
When you get started with signup, you can add a promo code or coupon in the section that asks 'Do you have a discount code?'. You can input the code or coupon at checkout.
How many people does one meal feed?

Each meal feeds one adult for one meal. Our meals will vary in nutrition facts and ingredients, so always make sure to check this before ordering each week. You can view a full nutrition label and list of ingredients for each meal by clicking on the image of the meal on our menu page.

Some of our breakfast options work well to be split in two for a lighter breakfast.

Can I cancel my subscription at any time?

You certainly can! We really try to make it easy to manage your subscription, so if you need to take a break from our delicious meals or you decide that Factor isn’t a fit for you, all you need to do is log into your account and you can cancel your subscription there.

While you can cancel at any time, canceling your subscription does not cancel existing orders. If you cancel your subscription before the weekly cutoff time indicated on your My Menu page, no automated order will be placed for delivery the following week. If you cancel your subscription after the weekly cutoff time and an automated order was placed, that order cannot be canceled and you will receive it the following week. After that, however, you will not incur further charges or receive future deliveries from Factor if your subscription is canceled.

How much does Factor cost?

We offer 6 different plan sizes of 6, 8, 10, 12, 14 or 18 delicious meals delivered to you each week! Our meals start at just $11 per serving.

  • 6 meal plan = $13.49 per serving
  • 8 meal plan = $12.99 per serving
  • 10 meal plan = $12.49 per serving
  • 12 meal plan = $11.99 per serving
  • 14 meal plan = $11.49 per serving
  • 18 meal plan = $10.99 per serving
What is the relationship between my Factor and HelloFresh Accounts?
Factor and HelloFresh are both part of the HelloFresh Group. This means that when you sign up for Factor using the same email address as your HelloFresh account, you can use your existing account to auto-fill your information.

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America's #1 Ready-to-Eat Meal Delivery Service

Enjoy the convenience of our prepared meal delivery services and choose from 35 weekly pre-made meals and 60+ add-ons, including snacks, smoothies, and more.