Each week we will automatically select meals for you based on any meal preferences indicated on your account, but you can edit meal selections anytime before your weekly cutoff, 11:59 pm CT on the day of the week indicated on your My Menu page for delivery the following week.

On Web (Desktop & Mobile Device):

• Log into your account.
• Click on the date of the delivery you'd like to edit. You can find the “dates” at the top of the will be located at the top of the page just below the Menu Bar.
• Click 'Edit Meals.'
• Adding Meals: Click on 'Add To Your Box' next to any meal you'd like to include in your order.
• Increase/decrease Quantity: Click the ‘+’ to increase the quantity and click “-” to remove a meal from your or reduce the quantity.
• Once you are done selecting your meals, click on 'Save.'
• You'll be taken to the Add-Ons page. Choose any add-ons you'd like and click ‘Save Add-Ons’ or click 'Skip Add-Ons' to save and confirm your order.
  
  On App:
  
  
• Log into your account.
• Scroll down and find the delivery that you would like to edit. To edit your delivery, click ‘Make Changes.”
• Adding Meals: Click on 'Add To Your Box' next to any meal you'd like to include in your order.
• Increase/decrease Quantity: Click the ‘+’ to increase the quantity and click “-” to remove a meal from your or reduce the quantity.
• Once you are done selecting your meals, click 'Save’ in the upper righthand corner.
• You'll be taken to the Add-Ons page. Choose any add-ons you'd like and click ‘Save Add-Ons’ or click 'Skip Add-Ons' to save and confirm your order.

Need to change your password? No problem!

On Web (Desktop or Laptop computer):

• Log in to your account.
• Click on the person icon in the top righthand corner of the page.
• Click on 'Settings.'
• Once on the 'Settings' page, click on 'Account Settings' on the lefthand side of the page.
• In the password section, click 'Edit.'
• Input your current password.
• Input your new password twice.
• Click “Save.”
  
  On Mobile Web (phone or Tablet):
  
  
• Log in to your account.
• Click on the horizontal lines in the top righthand corner of the page.
• Click on 'Settings.'
• Once on the 'Settings' page, click on the dropdown arrow at the top and choose 'Account Settings.'
• In the password section, click 'Edit.'
• Input your current password.
• Input your new password twice.
• Click “Save.”
  
  On Mobile App:
  
  
• Log in to your account.
• Click on 'Settings.'
• Once on the 'Personal Information'
• Click 'Reset Password'
• Input your current password.
• Input your new password twice.
• Click 'Resert Password' to save your new password.
  
  If You've Forgotten Your Password
  
  
• Go to "https://go.factor75.com/login"
• Click “Forgot Password?” underneath the green Login button.
• Input the email address associated with your account and select “Reset Password.”
• You’ll soon receive an email with instructions on how to reset that pesky password and access your account again!

To change the email address on your account, simply follow the steps below!

On a desktop or laptop computer:

• Log in to your account.
• Click on the person icon in the top righthand corner of the page.
• Click on 'Settings.'
• Once on the 'Settings' page, click on 'Account Settings' on the lefthand side of the page.
• Click on 'Edit' next to personal info
• Input your new email address.
• Click “Save.”
  
  On a mobile device:
  
  
• Log in to your account.
• Click on the horizontal lines in the top righthand corner of the page.
• Click on 'Settings.'
• Once on the 'Settings' page, click on the dropdown arrow at the top and choose 'Account Settings.'
• Click on 'Edit' next to personal info
• Input your new email address.
• Click “Save.”

Just follow a few quick steps to change your delivery address:

On a desktop or laptop computer:

• Log in to your account.
• Click on the person icon in the top righthand corner of the page.
• Click on 'Settings.'
• Once on the 'Settings' page, click on 'Plan Settings' on the lefthand side of the page.
• Click on 'Edit' in the Delivery section.
• Input your new delivery address.
• Click “Save.”
  
  On a mobile device:
  
  
• Log in to your account.
• Click on the horizontal lines in the top righthand corner of the page.
• Click on 'Settings.'
• Once on the 'Settings' page, click on the dropdown arrow at the top and choose 'Plan Settings.'
• Click on 'Edit' in the delivery section
• Input your new delivery address.
• Click “Save.”
  
  Note: Addresses MUST be updated before your weekly cutoff time as indicated on my My Menu page. We cannot guarantee on-time delivery if addresses are not updated by the cutoff and we may not be able to make any changes after the cutoff.

You can deactivate your subscription at any time! Please note, we are not able to modify or cancel an order that has already processed. Orders are processed immediately after your weekly cutoff, which is noted on your My Menu page for meals arriving the following week.

Follow these steps to deactivate the subscription feature on your account:

On web (Desktop or Laptop Computer):

• Log into your account
• Click on the person icon (desktop or laptop) or horizontal lines (phone or tablet) in the top righthand corner of the page.
• Click on ‘Settings.’
• This should take you to the ‘Plan Settings’ page.
• Scroll down to the Status section and click ‘Deactivate My Plan.’
• Deactivating your plan will skip your deliveries indefinitely.
• Scroll down to the bottom of the page and click ‘Cancel Anyway.’
  
  On Mobile Web (Phone or Tablet):
  
  
• Log into your account
• Click on the horizontal lines in the top righthand corner of the page.
• Click on ‘Settings’
• This should default you to the ‘Plan Settings’ Page. If not, click on the drop down arrow and select ‘Plan Settings’
• Scroll down to the Status section and click ‘Deactivate My Plan’
• Deactivating your plan will skip your deliveries indefinitely.
• Scroll down to the bottom of the page and click ‘Cancel Anyway’
  
  On The iOS App:
  
  
• Log into your account
• Click on ‘Settings’ icon in the bottom right hand corner
• Click on ‘Personal Information.’
• Click ‘Delete Account.’
• Click on ‘Continue to Deactivate.” Deactivating your plan will skip your deliveries indefinitely.

To update your payment information, simply follow the steps below!

On a desktop or laptop computer:

• Log in to your account.
• Click on the person icon in the top righthand corner of the page.
• Click on 'Settings.'
• Once on the 'Settings' page, click on 'Account Settings' on the lefthand side of the page.
• Click on 'Edit' in the Payment Method section.
• Input your new payment method.
• Click “Save.”
  
  On a mobile device:
  
  
• Log in to your account.
• Click on the horizontal lines in the top righthand corner of the page.
• Click on 'Settings.'
• Once on the 'Settings' page, click on the dropdown arrow at the top and choose 'Account Settings.'
• Click on 'Edit' in the Payment Method section.
• Input your new payment method.
• Click “Save.”
  
  Please note, this change will apply to future orders; however, it will not apply to orders that have already processed.

We realize your life changes from week to week, so you have the ability to skip deliveries on our website. Please note, orders must be skipped prior to our weekly cutoff, which is is noted on your My Menu page for meals arriving the following week!

On Web (Desktop & Mobile Device):

• Log in to your account
• At the top of the page, you will find your upcoming delivery dates.
• Select the date you'd like to skip and click the 'Change or Skip Delivery' button.
• You'll see a pop-up. Click 'Skip Week' to skip your order.
  
  On App:
  
  
• Log in to your account Scroll down and find the upcoming delivery you would like to skip.
• Click on the three dots (...) next to the delivery date.
• You'll see a pop-up. Click 'Skip Week'.
• A pop will appear confirming that you’ve skipped the delivery.

To receive add-ons in every box, you can subscribe to select add-ons.

To subscribe to an add-on:

• In the add-ons section below your meals, click "Select add-ons" or "Edit add-ons" to view what’s available for that week.
• If an add-on is available for subscription, you can check the box next to “Subscribe to this add-on”.
• Follow the steps to start your subscription.
• Click "Save" to confirm the changes to your box.

You can easily cancel your add-on subscription any time before your weekly cutoff of Wednesday 11:59 pm CST.

To cancel an add-on subscription:

• In the add-ons section, click "Edit add-ons".
• Find the subscription you want to cancel under "Your add-ons".
• Uncheck the box that says "Subscribed".
• Confirm by clicking "Unsubscribe from add-on".
• Click “Save” to confirm the changes to your box.
  
  Once confirmed, you’ll no longer receive the add-on unless you manually add it, or start a new add on subscription.
  
  NOTE: Add-ons will be charged with your meal box directly after the weekly cutoff, seen on your My Menu Page, the week prior to your scheduled delivery.

The quantity of add-ons you originally subscribed to will be your default quantity for future week. You can change the quantity of your add-ons for future weeks by visiting your account before your weekly cutoff the week prior to your scheduled delivery.

To change the quantity of your add-on for a specific week:

• Click "Select add-ons" or "Edit add-ons" to find your add-on subscription.
• Tap on '-' minus or '+' plus.
• Follow the prompts to select the new amount you want.
• Choose either "Get X in this box only" or "Get X in every future box". If you choose every box, we’ll prompt you to confirm the new price of your add-on subscription.
• Click "Save" to confirm the changes to your box.
  
  When you skip an add-on, you won’t receive it for that given week, but we’ll keep your subscription active for all other weeks, unless you skip or cancel. You’ll still receive your meals, unless you skip the week for your entire box.

Yes, you totally can!

To skip a week of your add-on subscription:

• Click "Select add-ons" or "Edit add-ons" to find your add-on subscription.
• Tap on '-' minus.
• Follow the prompts to skip your add-on for the week.
• Select "Skip for this box only".
• Click “Save” to confirm the changes to your box.
  
  When you skip an add-on, you won’t receive it for that given week, but we’ll keep your subscription active for all other weeks, unless you skip or cancel. You’ll still receive your meals, unless you skip the week for your entire box.