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Frequently Asked Questions

How do I cancel my account?

You can deactivate your subscription at any time! Please note, we are not able to modify or cancel an order that has already processed. Orders are processed immediately after your weekly cutoff, which is noted on your My Menu page for meals arriving the following week.

Follow these steps to deactivate the subscription feature on your account:

On web (Desktop or Laptop Computer):

  • Log into your account
  • Click on the person icon (desktop or laptop) or horizontal lines (phone or tablet) in the top righthand corner of the page.
  • Click on ‘Settings.’
  • This should take you to the ‘Plan Settings’ page.
  • Scroll down to the Status section and click ‘Deactivate My Plan.’
  • Deactivating your plan will skip your deliveries indefinitely.
  • Scroll down to the bottom of the page and click ‘Cancel Anyway.’

    On Mobile Web (Phone or Tablet):

  • Log into your account
  • Click on the horizontal lines in the top righthand corner of the page.
  • Click on ‘Settings’
  • This should default you to the ‘Plan Settings’ Page. If not, click on the drop down arrow and select ‘Plan Settings’
  • Scroll down to the Status section and click ‘Deactivate My Plan’
  • Deactivating your plan will skip your deliveries indefinitely.
  • Scroll down to the bottom of the page and click ‘Cancel Anyway’

    On The iOS App:

  • Log into your account
  • Click on ‘Settings’ icon in the bottom right hand corner
  • Click on ‘Personal Information.’
  • Click ‘Delete Account.’
  • Click on ‘Continue to Deactivate.” Deactivating your plan will skip your deliveries indefinitely.
How do I cancel my account?

You can deactivate your subscription at any time. Please note, we are not able to modify or cancel an order that has already processed. Orders are processed immediately after your weekly cutoff, which is noted on your Dashboard page for meals arriving the following week.

Follow these steps to deactivate the subscription feature on your account:

On a desktop, laptop or mobile device:

  • Log into your account
  • Click on the person icon (on desktop or laptop) or the three horizontal lines (on mobile) in the top right corner of the page
  • Select ‘Settings’
  • This will take you to the ‘Manage Subscription’ page
  • Click on 'Cancel this subscription' in the 'Status' section
  • Deactivating your plan will skip your deliveries indefinitely
  • Click on "Cancel this subscription"

    On mobile app:
  • Log into your account.
  • Tap on 'Settings' in the bottom navigation bar
  • Tap on 'Manage Subscription' page
  • Click on 'Cancel this subscription' in the 'Status' section
  • Deactivating your plan will skip your deliveries indefinitely.
  • Click on "Cancel this subscription"
How do I edit my order?

Each week we will automatically select meals for you based on any meal preferences indicated on your account, but you can edit meal selections anytime before your weekly cutoff, 11:59 pm CT on the day of the week indicated on your My Menu page for delivery the following week.

On Web (Desktop & Mobile Device):

  • Log into your account.
  • Click on the date of the delivery you'd like to edit. You can find the “dates” at the top of the will be located at the top of the page just below the Menu Bar.
  • Click 'Edit Meals.'
  • Adding Meals: Click on 'Add To Your Box' next to any meal you'd like to include in your order.
  • Increase/decrease Quantity: Click the ‘+’ to increase the quantity and click “-” to remove a meal from your or reduce the quantity.
  • Once you are done selecting your meals, click on 'Save.'
  • You'll be taken to the Add-Ons page. Choose any add-ons you'd like and click ‘Save Add-Ons’ or click 'Skip Add-Ons' to save and confirm your order.

    On App:

  • Log into your account.
  • Scroll down and find the delivery that you would like to edit. To edit your delivery, click ‘Make Changes.”
  • Adding Meals: Click on 'Add To Your Box' next to any meal you'd like to include in your order.
  • Increase/decrease Quantity: Click the ‘+’ to increase the quantity and click “-” to remove a meal from your or reduce the quantity.
  • Once you are done selecting your meals, click 'Save’ in the upper righthand corner.
  • You'll be taken to the Add-Ons page. Choose any add-ons you'd like and click ‘Save Add-Ons’ or click 'Skip Add-Ons' to save and confirm your order.
How do I cancel an add-on subscription?

You can easily cancel your add-on subscription any time before your weekly cutoff of Wednesday 11:59 pm CST.

To cancel an add-on subscription:

  • In the add-ons section, click "Edit add-ons".
  • Find the subscription you want to cancel under "Your add-ons".
  • Uncheck the box that says "Subscribed".
  • Confirm by clicking "Unsubscribe from add-on".
  • Click “Save” to confirm the changes to your box.

    Once confirmed, you’ll no longer receive the add-on unless you manually add it, or start a new add on subscription.

    NOTE: Add-ons will be charged with your meal box directly after the weekly cutoff, seen on your My Menu Page, the week prior to your scheduled delivery.

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