Need to change your password? No problem!

On Web (Desktop or Laptop computer):

• Log in to your account.
• Click on the person icon in the top righthand corner of the page.
• Click on 'Settings.'
• Once on the 'Settings' page, click on 'Account Settings' on the lefthand side of the page.
• In the password section, click 'Edit.'
• Input your current password.
• Input your new password twice.
• Click “Save.”
  
  On Mobile Web (phone or Tablet):
  
  
• Log in to your account.
• Click on the horizontal lines in the top lefthand corner of the page.
• Click on 'Settings.'
• Once on the 'Settings' page, click on the dropdown arrow beside 'Mobile Settings Navigation' at the top and choose 'Account Settings.'
• In the password section, click 'Edit.'
• Input your current password.
• Input your new password twice.
• Click “Save.”
  
  On Mobile App:
  
  
• Log in to your account.
• Click on 'Profile'.
• Once on the 'Personal Info'
• Click 'Change Password'
• Input your current password.
• Input your new password twice.
• Click 'Change Password' to save your new password.
  
  If You've Forgotten Your Password
  
  
• Go to "https://go.factor75.com/login"
• Click “Forgot Password?” underneath the green Login button.
• Input the email address associated with your account and select “Reset Password.”
• You’ll soon receive an email with instructions on how to reset that pesky password and access your account again!

To change the email address on your account, simply follow the steps below!

On a desktop or laptop computer:

• Log in to your account.
• Click on the person icon in the top righthand corner of the page.
• Click on 'Settings.'
• Once on the 'Settings' page, click on 'Account Settings' on the lefthand side of the page.
• Click on 'Edit' next to personal info
• Input your new email address.
• Click 'Save'.
  
  On a mobile device:
  
  
• Log in to your account.
• Click on the horizontal lines in the top lefthand corner of the page.
• Click on 'Settings.'
• Once on the 'Settings' page, click on the dropdown arrow at the top and choose 'Account Settings.'
• Click on 'Edit' next to personal info
• Input your new email address.
• Click 'Save'.
  
  On the App:
  
  
• Log in and select 'Profile' followed by 'Personal Info'
• Click 'Change Email'
• Enter in your current password and updated email address.
• Finally, select 'Change Email' to save.

Just follow a few quick steps to change your delivery address:

On a desktop or laptop computer:

• Log in to your account.
• Click on the person icon in the top righthand corner of the page.
• Click on 'Settings.'
• Once on the 'Settings' page, click on 'Manage Subscription' on the lefthand side of the page.
• Click on 'Edit' in the Delivery section.
• Input your new delivery address.
• Click 'Save'.
  
  On a mobile device:
  
  
• Log in to your account.
• Click on the horizontal lines in the top lefthand corner of the page.
• Click on 'Settings.'
• Once on the 'Settings' page, click on the dropdown arrow at the top and choose 'Manage Subscription.'
• Click on 'Edit' in the delivery section
• Input your new delivery address.
• Click 'Save'.
  
  On the App:
  
  
• Log in and select 'Profile' followed by 'Plan Settings'
• Scroll down to the delivery section and click 'Edit'
• Enter in your updated delivery address and select 'Save'.
  
  Note: Addresses MUST be updated before your weekly cutoff time as indicated on my My Menu page. We cannot guarantee on-time delivery if addresses are not updated by the cutoff and we may not be able to make any changes after the cutoff.

To update your payment information, simply follow the steps below!

On a desktop or laptop computer:

-Log in to your account.
-Click on the person icon in the top righthand corner of the page.
-Click on 'Settings.'
-Once on the 'Settings' page, click on 'Payment' on the lefthand side of the page.
-Click on 'Edit' in the Payment Method section.
-Input your new payment method.
-Click 'Save'.

On a mobile device:

-Log in to your account.
-Click on the horizontal lines in the top lefthand corner of the page.
-Click on 'Settings.'
-Once on the 'Settings' page, click on the dropdown arrow at the top and choose 'Payment.'
-Click on 'Edit' in the Payment Method section.
-Input your new payment method.
-Click 'Save'.

On the App:

-Log in to your account.
-Click 'Profile'
-Scroll down and select 'Payment'.'
-Click on 'Edit' in the Payment Method section.
-Input your new payment method.
-Click 'Save'.

Please note, this change will apply to future orders; however, it will not apply to orders that have already processed.

To receive add-ons in every box, you can subscribe to select add-ons.

To subscribe to an add-on:

• In the add-ons section below your meals, click "Select add-ons" or "Edit add-ons" to view what’s available for that week.
• If an add-on is available for subscription, you can check the box next to “Subscribe to this add-on”.
• Follow the steps to start your subscription.
• Click "Save" to confirm the changes to your box.

We offer a variety of meals for different dietary needs and taste preferences. Our meal categories include:

Calorie Smart
Meals with roughly 550 calories, most popular for helping with portion control, weight loss, calorie management, and overall balanced eating.

Meals containing at least 30g of protein, most popular for helping with muscle building, those with high protein needs and sports performance.

Keto meals are designed with a lower percentage of carbohydrates and a higher percentage of fat for those following a ketogenic diet or wanting rich foods that are carb conscious.

Well-balanced meals with a focus on vegetables and select protein sources, such as chicken and fish, for individuals looking to incorporate a higher intake of veggies while including minimal amounts of purposeful protein.

Meals containing roughly 35g of carbs or less while maintaining a good balance of protein and fat. Most popular for reducing total carbohydrate intake, which may help to balance blood sugar and promote weight loss.

Meals within this category contain at least 6 grams of dietary fiber coming from vegetables, fruits, and grains. These meals may promote satiety and help support the gut microbiome!

Balanced meals that are protein-forward, calorie-friendly, and mindfully portioned.

Wholesome, meat-free meals that prioritize veggies.Great for those following a plant-forward diet or looking to incorporate more fiber-filled, plant-based foods!

Focuses on heart-healthy fats (olive oil), lean proteins, and high-fiber veggies/grains. It's the "middle ground" diet—not too restrictive, but very clean.

Identifies meals specifically designed with lower salt content than the average pre-prepared meal, usually swapping heavy salt for herbs and citrus for flavor.

From the menu you can take a look at each meal’s ingredients, as well as the nutritional information, to make the most informed decisions on the meals that work best for your dietary needs. Simply click on the meals to see this!

Also, our dietitians love jumping on the phone to talk about nutrition! If you have a nutrition question or want to talk through the best meals to order for yourself, click here to schedule a free 20 minute nutrition coaching session!

We love a clean planet as much as a clean plate! Here’s the quick guide to keeping it green:

Boxes: Flatten them out and toss them in your curbside recycling.

Insulation: Our Laminated Paper insulation is 100% curbside recyclable. If your box contains PET or Cotton insulation, please check your local guidelines or dispose of it in the trash. https://www.plasticfilmrecycling.org/

Meal Containers: These are BPA-free and made from #1 PET plastic, which is widely accepted in most curbside recycling programs.

Gel Packs: These are non-toxic and reusable! If you’re done with them, snip the corner, drain the non-toxic gel into the trash (avoid the sink!), and recycle the plastic film at a designated drop-off location. The contents of our gel packs are made of 99% salt water and 1% sodium polyacrylate. If you’d like, you can also donate them locally to a local Food Bank, Meals on Wheels, Girl Scouts or Boy Scouts of America. The plastic film should not be curbside recycled, but you can find more information about where to recycle it HERE.

It is always worth checking what materials are recyclable in your area. If your town doesn't recycle certain materials, or you're interested in other options, check out Earth911 for a list of recycling facilities near you

The health of our customers and the safety of our food has always been the #1 priority for Factor and while COVID-19 is very much top of mind to all of us these days, it is only one of many food safety concerns that the ready-to-eat meals businesses (such as restaurants, grocery stores and Factor) manage every day.

We take this responsibility seriously and always meet or exceed the ongoing guidance from the experts at CDC, FDA, USDA and Health Departments across all aspects of our business and are taking extra precautions to provide further assurance to our customers during this current pandemic.

• Our kitchen and production facility undergoes a full, “deep” sanitation daily as well as multiple sanitation cleaning of all equipment throughout the day.
• Employees are given a health screening as they arrive at work and are sent home if they are ill; all employees properly wash their hands every time they enter a food production area and always wear gloves and masks when they handle food. They are provided clean coats, which are changed at specific times during each day. Hair and beard nets have always been worn throughout our production facility with 100% compliance.
• The Factor facility is permitted by the Health Department whose standards mirror or exceed those of the USDA, FDA and Illinois Department of Health. We operate with robust quality and food safety protocols which are designed specifically for our facility. And of course, our kitchen adheres to USDA cooking/cooling temperature requirements.
• Employees who pack your weekly order wear masks and gloves when handling the packaged meals and equipment is regularly wiped down and sanitized.
  
  Here is a link to the FDA's frequently asked questions site regarding COVID-19.
  
  Please don't hesitate to reach out to our Customer Experience Team with any questions by calling 888.573.5727.