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Frequently Asked Questions

How do I cancel my account?

You can deactivate your subscription at any time! Please note, we are not able to modify or cancel an order that has already processed. Orders are processed immediately after your weekly cutoff, which is noted on your My Menu page for meals arriving the following week.

Follow these steps to deactivate the subscription feature on your account:

On web (Desktop or Laptop Computer):

  • Log into your account
  • Click on the person icon (desktop or laptop) or horizontal lines (phone or tablet) in the top righthand corner of the page.
  • Click on ‘Settings.’
  • This should take you to the ‘Plan Settings’ page.
  • Scroll down to the Status section and click ‘Deactivate My Plan.’
  • Deactivating your plan will skip your deliveries indefinitely.
  • Scroll down to the bottom of the page and click ‘Cancel Anyway.’

    On Mobile Web (Phone or Tablet):

  • Log into your account
  • Click on the horizontal lines in the top righthand corner of the page.
  • Click on ‘Settings’
  • This should default you to the ‘Plan Settings’ Page. If not, click on the drop down arrow and select ‘Plan Settings’
  • Scroll down to the Status section and click ‘Deactivate My Plan’
  • Deactivating your plan will skip your deliveries indefinitely.
  • Scroll down to the bottom of the page and click ‘Cancel Anyway’

    On The iOS App:

  • Log into your account
  • Click on ‘Settings’ icon in the bottom right hand corner
  • Click on ‘Personal Information.’
  • Click ‘Delete Account.’
  • Click on ‘Continue to Deactivate.” Deactivating your plan will skip your deliveries indefinitely.
How do I cancel my account?

You can deactivate your subscription at any time. Please note, we are not able to modify or cancel an order that has already processed. Orders are processed immediately after your weekly cutoff, which is noted on your Dashboard page for meals arriving the following week.

Follow these steps to deactivate the subscription feature on your account:

On a desktop, laptop or mobile device:

  • Log into your account
  • Click on the person icon (on desktop or laptop) or the three horizontal lines (on mobile) in the top right corner of the page
  • Select ‘Settings’
  • This will take you to the ‘Manage Subscription’ page
  • Click on 'Cancel this subscription' in the 'Status' section
  • Deactivating your plan will skip your deliveries indefinitely
  • Click on "Cancel this subscription"

    On mobile app:
  • Log into your account.
  • Tap on 'Settings' in the bottom navigation bar
  • Tap on 'Manage Subscription' page
  • Click on 'Cancel this subscription' in the 'Status' section
  • Deactivating your plan will skip your deliveries indefinitely.
  • Click on "Cancel this subscription"
How do I skip a program delivery?

You can skip a program week, up to 4 weeks in advance. Please note, we are not able to skip or cancel an order that has already processed. Orders are processed immediately after your weekly cutoff, which is noted on your Dashboard page for meals arriving the following week.

On a desktop, laptop or mobile device:

  • Log into your account
  • Click on the person icon (on desktop or laptop) or the three horizontal lines (on mobile) in the top right corner of the page
  • Select ‘Settings'
  • This will take you to the ‘Manage Subscription’ page
  • Click on ‘Skip deliveries' in the 'Skip a delivery' section
  • Choose the delivery date(s) you'd like to skip
  • Click ‘Confirm’ to save your changes
  • You'll return to the 'Manage Subscription' page, where your skipped dates will now appear under the 'Skip a delivery' section

    On mobile app:
  • Log into your account
  • Tap on 'Settings' in the bottom navigation bar
  • Tap on 'Manage Subscription' page
  • Click on ‘Skip deliveries' in the 'Skip a delivery' section
  • Choose the delivery date(s) you'd like to skip
  • Click ‘Confirm’ to save your changes
  • You'll return to the 'Manage Subscription' page, where your skipped dates will now appear under the 'Skip a delivery' section

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