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Frequently Asked Questions

How do I skip a delivery?

We realize your life changes from week to week, so you have the ability to skip deliveries on our website. Please note, orders must be skipped prior to our weekly cutoff, which is is noted on your My Menu page for meals arriving the following week!

On Web (Desktop & Mobile Device):

  • Log in to your account
  • At the top of the page, you will find your upcoming delivery dates.
  • Select the date you'd like to skip and click the 'Change or Skip Delivery' button.
  • You'll see a pop-up. Click 'Skip Week' to skip your order.

    On App:

  • Log in to your account Scroll down and find the upcoming delivery you would like to skip.
  • Click on the three dots (...) next to the delivery date.
  • You'll see a pop-up. Click 'Skip Week'.
  • A pop will appear confirming that you’ve skipped the delivery.
How do I skip a program delivery?

You can skip a program week, up to 4 weeks in advance. Please note, we are not able to skip or cancel an order that has already processed. Orders are processed immediately after your weekly cutoff, which is noted on your Dashboard page for meals arriving the following week.

On a desktop, laptop or mobile device:

  • Log into your account
  • Click on the person icon (on desktop or laptop) or the three horizontal lines (on mobile) in the top right corner of the page
  • Select ‘Settings'
  • This will take you to the ‘Manage Subscription’ page
  • Click on ‘Skip deliveries' in the 'Skip a delivery' section
  • Choose the delivery date(s) you'd like to skip
  • Click ‘Confirm’ to save your changes
  • You'll return to the 'Manage Subscription' page, where your skipped dates will now appear under the 'Skip a delivery' section

    On mobile app:
  • Log into your account
  • Tap on 'Settings' in the bottom navigation bar
  • Tap on 'Manage Subscription' page
  • Click on ‘Skip deliveries' in the 'Skip a delivery' section
  • Choose the delivery date(s) you'd like to skip
  • Click ‘Confirm’ to save your changes
  • You'll return to the 'Manage Subscription' page, where your skipped dates will now appear under the 'Skip a delivery' section

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