Skip to main content

Frequently Asked Questions

How do I skip a delivery?

We realize your life changes from week to week, so you have the ability to skip deliveries on our website. Please note, orders must be skipped prior to our weekly cutoff, which is is noted on your My Menu page for meals arriving the following week!

On Web (Desktop & Mobile Device):

  • Log in to your account
  • At the top of the page, you will find your upcoming delivery dates.
  • Select the date you'd like to skip and click the 'Change or Skip Delivery' button.
  • You'll see a pop-up. Click 'Skip Week' to skip your order.

    On App:

  • Log in to your account Scroll down and find the upcoming delivery you would like to skip.
  • Click on the three dots (...) next to the delivery date.
  • You'll see a pop-up. Click 'Skip Week'.
  • A pop will appear confirming that you’ve skipped the delivery.
How do I cancel an add-on subscription?

You can easily cancel your add-on subscription any time before your weekly cutoff of Wednesday 11:59 pm CST.

To cancel an add-on subscription:

  • In the add-ons section, click "Edit add-ons".
  • Find the subscription you want to cancel under "Your add-ons".
  • Uncheck the box that says "Subscribed".
  • Confirm by clicking "Unsubscribe from add-on".
  • Click “Save” to confirm the changes to your box.

    Once confirmed, you’ll no longer receive the add-on unless you manually add it, or start a new add on subscription.

    NOTE: Add-ons will be charged with your meal box directly after the weekly cutoff, seen on your My Menu Page, the week prior to your scheduled delivery.
When will I be charged for my add-on subscriptions?
You’ll be charged for your add-on subscriptions, together with your meal box, the week prior to your scheduled delivery. To find a breakdown of your order total, including the quantity and price of your add-ons, go to the specific week and click “View Order Total.
How can I change the quantity of a subscribed add-ons?

The quantity of add-ons you originally subscribed to will be your default quantity for future week. You can change the quantity of your add-ons for future weeks by visiting your account before your weekly cutoff the week prior to your scheduled delivery.

To change the quantity of your add-on for a specific week:

  • Click "Select add-ons" or "Edit add-ons" to find your add-on subscription.
  • Tap on '-' minus or '+' plus.
  • Follow the prompts to select the new amount you want.
  • Choose either "Get X in this box only" or "Get X in every future box". If you choose every box, we’ll prompt you to confirm the new price of your add-on subscription.
  • Click "Save" to confirm the changes to your box.

    When you skip an add-on, you won’t receive it for that given week, but we’ll keep your subscription active for all other weeks, unless you skip or cancel. You’ll still receive your meals, unless you skip the week for your entire box.
How much sodium is in Factor meals?
The sodium content of our meals can be viewed on the nutrition facts label. Currently, the Dietary Guidelines for Americans recommends consuming 2,300 mg of sodium or less per day for healthy adults. Factor’s meals average around 800 mg of sodium per meal, which can help you stay within this recommendation. We always recommend speaking with your doctor prior to ordering our meals to ensure we are a good fit!

Getting Started

Managing my Subscription

Nutrition & Ingredients

Receiving My Meals

Weight Management Program

Enjoying My Meals

Can’t find your answer?

America's #1 Ready-to-Eat Meal Delivery Service

Enjoy the convenience of our prepared meal delivery services and choose from 35 weekly pre-made meals and 60+ add-ons, including snacks, smoothies, and more.