Frequently Asked Questions
Are meals fresh or frozen?
Always fresh. We deliver the meals in insulated boxes filled with frozen gel packs designed to keep your food at refrigerated temperatures through transit. Once you receive your meals, you should place them in the fridge ASAP. Once in the fridge, your meals will stay fresh for at least 7 days. Our meals are intended to be enjoyed fresh for optimal quality, we do not recommend freezing.
What is the relationship between my Factor and HelloFresh Accounts?
Factor and HelloFresh are both part of the HelloFresh Group. This means that when you sign up for Factor using the same email address as your HelloFresh account, you can use your existing account to auto-fill your information.
How do I store meals?
When your order is delivered, unpack your meals and slide them right into your fridge. Yep, that's it! Our meals are intended to be enjoyed fresh for optimal quality, we do not recommend freezing.
Note: Meals are fresh and delicious for at least 7 days after delivery.
Getting Started
Managing my Subscription
Nutrition & Ingredients
Receiving My Meals
Enjoying My Meals
Can’t find your answer?
America's #1 Ready-to-Eat Meal Delivery Service
Enjoy the convenience of our prepared meal delivery services and choose from 35 weekly pre-made meals and 60+ add-ons, including snacks, smoothies, and more.