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Factor | FAQs

Frequently Asked Questions

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Enjoy the convenience of our prepared meal delivery services and choose from 35 weekly pre-made meals and 60+ add-ons, including snacks, smoothies, and more.

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Enjoy an exclusive discount off Daily Greens; A courtesy for our Factor community.

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We'll send an email within 14 days to confirm account deletion.

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Your subscription is deactivated and you can continue below to request account deletion. As a friendly reminder, you will still receive any processed orders on the way or scheduled to be delivered the upcoming week. Please note, while we are working on your account deletion request, your account will remain accessible. Once the process is complete, your account will be permanently removed as requested.

1. Account Deletion Process.

To start the deletion process of your account, please navigate to our website and cancel your Subscription first.

1. Cancel Subscription

Please confirm that you want to delete your account. We will delete it within 30 days and send a confirmation email.

We are sad to see you go!

After you have completed all the above steps successfully, and sent an email to our customer support regarding your account deletion. You should receive a confirmation email in the near future when the process is complete.

Please complete the "cancel subscription" step to continue with account deletion flow

First step incomplete

Your subscription is deactivated. Your account deletion would be delayed if you have an active delivery that is on its way, or a confirmed delivery for the upcoming week. Once there are no ongoing deliveries, only then will the account deletion process be commenced. 

Send request

After you have cancelled your subscription, you can request to have your account deleted. To submit your account deletion request, select `Send request` and follow the prompts to confirm.

Please note that all of your account data will be removed, including any discounts or credit. If you return to HelloFresh in the future, you'll need to create a new account.

2. Request Deletion.

To finalize deleting your account, we need to send an email to our customer service representatives.

Dear HelloFresh Customer Care,

Please kindly delete my account and all the data associated with it.

Thank you.

Best,

First Step Incomplete

Please disconnect your Apple ID from your account

1. On your iPhone, go to Settings, then tap your name.
2. Tap Password & Security > Apps Using Apple ID.
3. Select the app ‘HelloFresh’, then tap Stop Using Apple ID.

Since you registered with your Apple ID, you’ll need to disconnect your Apple ID from this account before you delete it.

After you’ve stopped using your Apple ID for this account, you’ll need to request to have your account deleted. 

Please note that all of your account data will be lost, including any discounts or credit. If you return to HelloFresh in the future, you’ll need to create a new account.

Please confirm that you want to delete your account. We’ll delete it within 45 days and send a confirmation email.

We’ll send an email within 45 days to confirm account deletion.

Free breakfast

Free juice or smoothie

Free dessert & snacks

Free shake & coffee

Auto-applied to your box for {{date}}.Discounts are automatically applied to your orders, one after the other.

Redeem your Withings Smart Scale + App subscription once you’ve placed 3 orders.

Free Withings Smart Scale + App

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What date works best for you?

Wow it's actually not as green-tasting as I thought it would be! The taste is a LOT better than the greens powder I usually take.

Daily Greens

I'm really proud of myself for taking it every single day. It's something very easy to implement, even for those of us who have a very hard time sticking to some sort of routine.

It's high in protein, low in sugar, and is not chalky.

Whey Protein

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We'd love to understand why you're canceling. Your feedback helps us serve you better.

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Your membership includes {{amount}} off premium meals per box. Use it this week!

Don't forget your Factor+ perks!

You're saving up to {{amount}}/week with your Factor+ membership. If you cancel meals, you'll lose access to:

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Exclusive discounts on Chef's Choice and premium selections

$30 off premium meals per box

Free shipping on all orders

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Membership Plan

Factor Plus membership

Status

Free shipping · $30 off premium meals per box

Factor Plus

No prep, no mess - ready in as little as two minutes.

Quick & easy

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How do you like to cook?

Cuisines

Dish type

Meal preferences

Any favorite cuisines?

How do you like to eat?

Exclude

Flavors

Proteins

Dietary habits

If you go back now, you’ll lose your changes.

Discard changes?

What kind of dinners do you love?

Some recipes in your menu may still include these ingredients. Check each recipe before you order.

Just a heads up

Any ingredients to avoid?

Any favorite flavors?

Nutrition

Personal

Goals

Tell us what you like to eat so we can tailor meal picks to your taste. Access to the full menu will always be available.

Your food profile helps us set your meal picks and sort the menu by what’s most relevant to you

You’ll always have access to the full menu.

Meals matched to your taste

Food Profile

We found a more suitable plan size for you.

Number of adults

Number of kids

Household

How many people in your household?

There was an issue while loading the food profile page. Please try again later.

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What are your nutrition goals?

Prep in advance and save time throughout the week

What are your personal goals?

[x] meals & [x] servings

We recommend updating your plan to better fit your household starting from [date]

Update your plan size

This change will apply to the future automatic selections. Any meal you have personally selected for upcoming weeks will remain unchanged.

Changes to your meal selections

Which proteins do you enjoy?

Which seafood do you enjoy?

Which meat-free proteins do you enjoy?

Enjoy personalized meal selections and menu ranking tailored to your taste. Edit your food profile in settings.

Your food profile is updated.

Meal selections and menu ranking tailored to your taste.

Your food profile

You still have some unsaved changes.

Unsaved changes

Primarily plant-based with the occasional inclusion of meat.

Prioritizes meat as the central protein source for every meal.

Includes fish and seafood while excluding all other meat products.

Your diet

Excludes meat and fish, focusing on plants, dairy, and eggs.

Cooking style

Diet type

Choose your Factor experience

You can always adjust this later

How many meals do you need each day?

How many days a week can we take care of you?

Built around your goals and preferences–adjust it anytime. Explore the menu after checkout.

Your customized meal plan is ready.

We’ll use these to determine the best plan for you.

Any proteins to avoid?

We’ll recommend recipes you’re more likely to enjoy.

We'll prioritize meals that fit your preferences.

Select the number of recipes and servings per box you want weekly.

Your meal plan

We'll prioritize meals that fit your selections. You can always change it later.

What are your meal preferences?

Total flexibility to build your box each week from our full menu.

Classic Factor experience

A dietitian-designed meal plan for weight loss or maintenance.*

Weight management program

Factor meal tray with pasta and green beans, served with egg bites, a protein shake, and a superfood bar.

Includes pork-derived ingredients like gelatin

This includes recipes with shrimp, scallops, and shellfish stocks

Unlock healthier eating

We'll show these units in your grocery list from now on, but you can always change them later

Choose your preferred units

Oura Ring Integration

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Upcoming

By rating you help us improve them!

How were your meals?

Specially for you

Send friends up to $150 off their first delivery and you’ll get a {{creditForCustomer}} credit!

Send friends a delicious discount and get {{amount}} when they sign up!

Share free meals, get {{amount}}

Welcome {{firstName}}!

{{count}} preselected meals. Make changes

Delivery Details

What day works best for you?

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__Your satisfaction is our #1 priority__

How would you like to pay?

What was wrong with the delivery?

How was the delivery damaged?

Which instruction was not followed?

When did your delivery arrive?

Learn more about the Factor Rewards program {{terms}}.

Visit our {{contactPage}}, we are happy to help.

contact page

You have {{benefitCount}} reward available for your orders.

You have {{benefitCount}} rewards available for your orders.

Enjoy your savings!

Send a box now and earn credit when your friend places an order!

Share and earn {{amount}} credit

More benefits

You unlocked a new reward!

You reached a new level and unlocked a reward!

Join our free loyalty program and get rewards as you order

Enjoy Factor Rewards

Enjoy this reward with your next order!

Don’t forget—you’ve got rewards!

A tasty reward for you

You’ve unlocked a tasty reward!

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Eat. Earn. Enjoy.

Just {{count}} more order to unlock the next level.

Just {{count}} more orders to unlock the next level.

Just {{count}} more order to unlock your next reward.

Just {{count}} more orders to unlock your next reward.

Level {{milestoneNumber}}

Level up to unlock more delicious rewards

Factor Rewards

Keep ordering to unlock your next reward

You’re almost there!

Factor Rewards is free. You’ll lose all your progress and rewards if you leave.

Want to leave Factor Rewards?

You’ll lose your progress and all your your rewards if you leave.

Are you sure you want to leave?

Premium supplements designed to complement your Factor meals.

40 vitamins, minerals & superfoods

6 key electrolytes, zero sugar

Hydration Boost

225g protein, all 9 essential amino acids

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Premium supplements for your lifestyle

Factor Form

Try Factor Form supplements!

Start your day off strong with a filling and flavorful breakfast.

Fruity and functional refreshers perfect for a pick-me-up, any time of day.

Better-for-you desserts and nutritious snacks to help keep you energized on-the-go.

Select 1 free breakfast item per order. Limited terms apply.

Select 2 free add-ons per order. Limited terms apply.

Craveable, better-for-you frozen treats and easy-to-heat staples.

Effortless, wholesome lunches and delicious bites to help you recharge throughout the day.

Represent the eat-clean community with merch made for an active lifestyle.

Stock up on extra proteins and sides that complement and enhance any meal.

Fuel up with delicious shakes that make the ideal on-the-go breakfast, snack, or dessert.

Save on meals, snacks, and beverages with limited-time bundles that make eating well even easier.

Start your day off strong with a hearty and energy-packed breakfast.

Dietitian-approved meals with around or less than 550 calories per serving

Meals made with ingredients that do not contain dairy. Please note, meals are produced in a facility that processes milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, soybean and sesame.

Fresh, crisp greens paired with gourmet toppings for a nutritious, flavorful meal.

Craveable, restaurant-worthy meals made with premium proteins and high quality veggies

Purposefully balanced meals with around 6 grams of fiber or more.

Nourish your GLP-1 journey with perfectly portioned, protein-forward, calorie-friendly meals.

Oh-so-good, low carb, high fat meals for long-lasting energy

Fuel for strength with dietitian-approved meals with 30g+ of protein and >550 calories plus energizing breakfast, snacks, and protein shakes.

Discover the newest, delicious additions to our menu

A wide variety of flavorful, non-spicy meals

Designed for your most active days and workouts including Strength (550+ cal, 30g+ protein) for muscle gains, or Endurance (600+ cal, 45g+ carbs) for high-intensity recovery and sustained energy.

Savory meals made without pork or pork products

Dietitian-approved meals with around or less than 550 calories per serving.

Factor favorites our customers can’t get enough of

Restaurant-worthy indulgence for a special night in.

Savor world-class global flavors, inspired by the Winter Games.

My Bundle

Meals per week

Servings per meal

Your meal preferences are now part of the new {{food profile link}} page.

How Factor Form beats AG1

How Factor Form beats competitors

Leave the competition behind

Your program will be canceled when moving to the classic experience. You can skip or cancel any time.

Our full menu of meals to choose from for any lifestyle.

Want something more flexible?

Looking for your weight management program meal plan? <b><u>Go to meal plan</u></b>

Delivery window

Choose your preferences and review your information. Once your account is created, you can customize your box.

Skip, pause or cancel anytime.

Flexible, no lock-in plans

A variety of Factor ready-to-eat meals displayed in black trays, featuring grilled chicken, steak, shrimp, vegetables, and mashed potatoes, alongside add-ons like egg bites, beetroot carrot ginger juice, and overnight oats.

Meals and add-ons for every lifestyle—from high-protein, to low-carb and calorie-smart.

Choose from 80+ meals

Make every box a perfect fit by choosing the meals that match your goals.

Personalize your box

Flexible to fit your week

Switch to our Classic Factor experience

Your plan

Select up to 8 preferences. You can always change these later.

{{selected}} meals selected

{{selected}} meals selected (Remove {{difference}})

{{selected}} meals selected (Choose {{difference}} more)

Daily average this week

Daily calorie intake

Nutrition Per Serving

Arriving {{date}}

Delivered {{date}}

Edit by {{date}}

Week {{week}}

Switch week

Current box

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My subscription

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Your next order has been placed.

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Previous boxes

Check back soon to see your week {{week}} meal plan.

Upcoming boxes

Arriving in {{weeksCount}} weeks

Arriving next week

Arriving today

Arriving tomorrow

Inactive

This upcoming week has a discount attached to it

My Program

Skip upcoming deliveries

If you’re out of town or want a break, you can choose which upcoming deliveries you’d like to skip.

Skip a delivery

You will no longer receive any additional charges. You can check out the {{menuLink}} and restart your program at anytime to jump back in.

We're sorry to see you go. Canceling now will stop future deliveries, charges, and access to your personalized program.

Ordered last week

Ordered {{number}} weeks ago

Ordered this week

Rate a few more recipes to get even better recommendations.

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Rate your past meals and we’ll recommend recipes you’ll love

Your highly-rated recipes will be highlighted in your menu. Want to rate more recipes? Visit your past orders.

Thanks for your feedback

Help us personalize your menu

of participants agree that Factor meals help them live a healthier life (after 4 weeks)

of participants agree that Factor meals make their life less stressful (after 4 weeks)

of participants say that Factor meals help them make better nutrition choices (after 4 weeks)

Send a discount

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We picked {{meals}} meals we thought you’d like based on your {{link}}.

Your cart

Free with your first order

Daily Greens Welcome Kit

3 full sized samples - Daily Greens, Whey Protein, Hydration Boost

Sampler pack

Taxes (if applicable) calculated at checkout

Free shipping on orders above ${{freeDeliveryPrice}}

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Your order will ship on {{date}}.

7-Day Reset Trial

How it works

First regular order of Daily Greens

Ships on {{ nextDeliveryDate }}

The 7-Day Reset Trial is an exclusive offer. If you navigate away from checkout, the trial will be automatically removed from your cart.

Remove 7-Day Reset Trial?

Your order will ship on {{nextdeliverydate}}, and should arrive within 7 days of shipping.

Your exclusive invitation

Save on every order, every week

No long-term commitment

Cancel anytime

No more weekly delivery fees

Free shipping

Pay for only the months you need

Flexible pricing

Up to $30 in free upgrades

Premium meal upgrades

Pay ${{amount}} less with yearly pricing

Yearly discount

Save on standard shipping

Free delivery

Get $30 per week

Premium upgrades

With Factor Plus

$12.99 standard shipping

Delivery fees

Pay full price

Premium charges

Without Factor Plus

No commitment

Save $12.99 per order on delivery

Free standard shipping

Get $30 per week for premium meals

We’re fine tuning Factor Plus, and we’ll email you when it launches. You’ll have another chance to opt in—you won’t be charged until you do.

You’re on the list!

Shaker bottle, 3 full-sized samples and free shipping

Supplements with the same food-first philosophy you trust, created by Factor chefs and dietitians.

From the makers of Factor meals

Get 50% off

Help your friends kickstart their wellness with free samples of Daily Greens, Whey Protein and Hydration Boost worth $29.99. You have {{invites}} invite(s) to share.

Gift your friends a free trial box

The 7-Day Reset is designed for first-time customers. As a returning customer you can jump right into the full menu and find your perfect fit.

This offer isn't available

In your trial

7-Day Reset - Daily Greens

Regular intake supports gut health and immunity. Try it and feel the difference.

Did you take your Greens today?

To keep your subscription active, you need at least 1 item in your box. If you wish to explore other products or flavors, you can add them to your box and then remove this item. 

Alternatively, you can delay your order {{hyperlink}}.

Trying to remove the last item?

Removing this item here will also remove it from all your upcoming Factor Form orders. You can add this item back to your following orders.

Remove item from all upcoming orders?

One scoop. Every day. No loading phase needed. Just consistent results that compound over time.

More than just creatine. It's daily wellness, simplified.

High-performance meal support designed to protect against muscle loss and fatigue. 220 calories per serving with everything your body needs.

Protect Your Hard-Earned Progress

Take at the same time each day to build a sustainable routine. Morning or pre-workout works best for most people.

Tailor your meal for your needs. Mix with water for a light, low-calorie option, or mix with milk for a richer, more filling meal that provides an extra boost of protein and calories.

Pro Tip

Simple to use. Easy to love.

Daily Greens jar with scoop and greens powder

Factor Form branded box with daily greens powder packet in front, on aesthetic marble slab

Key ingredients

experienced improved gut health & digestion*

loved getting an extra daily serving of vegetables

Better taste, better results

Customer reviews

Factor Form is brought to you by HelloFresh - bringing our passion for great food to high-quality, delicious, and nutrient-rich supplements.

{{units}} Servings | Delivered every {{weeks}} weeks

A refreshing, citrusy twist on greens for energy, gut and immune support

A refreshing, citrusy twist on greens for energy, gut, and immune support, in single-serving packets

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Free delivery above $65

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Weight Management Program

After your 3rd box with an active subscription

Frequently Asked Questions

Getting Started

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