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Frequently Asked Questions

How soon can I get my first order?

We deliver Saturday, Sunday, Monday, Tuesday or Wednesday, depending on your zip code. Our cutoff for any new or modified orders is dependent on your delivery day. For Saturday and Sunday Deliveries, the cutoff is Tuesday at 11:59 pm CT, one week prior to delivery. For all other delivery days, the cutoff will be Wednesday at 11:59 CT for deliveries the following week.

After your first order, you’ll start receiving a box of food every week! You will always have until your cutoff time to modify the order, including the meal selections, plan size, and billing and shipping information.

To ensure peak freshness, our chefs hand-prepare every meal to order. By waiting until after the weekly cutoff to source our ingredients, we guarantee you receive the highest quality produce while helping us minimize food waste.

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How many people does one meal feed?

Factor is actually a favorite for singles because it takes the "work" out of cooking for one. There’s no grocery shopping, no measuring, and—best of all—zero food waste.

Every meal is chef-prepared and perfectly portioned for one person.

Get the full scoop on your fuel! Because our menu is always evolving, nutrition and ingredients vary from plate to plate. Check out the details for any meal by clicking its photo on our menu page before you order.

Some of our breakfast options work well to be split in two for a lighter breakfast.

How are my meals packaged?

All of our meals are delivered to you in completely BPA-free CPET individual plastic containers!

CPET stands for Crystallizable PolyEthylene Terephthalate. These plastics are safe for food storage as well as heating in the microwave or oven.

We ship our meals in insulated boxes with gel packs that will keep the box at refrigerated temperatures for quite a long time! We thoroughly test them in all seasons across all climates.

Keep in mind that it is normal for the gel packs to be slightly melted by the time they arrive. This is because they release cold air into the box as they melt. The cold air does dissipate quickly when you open the box, so you should transfer the meals to the fridge immediately.

COVID-19

The health of our customers and the safety of our food has always been the #1 priority for Factor and while COVID-19 is very much top of mind to all of us these days, it is only one of many food safety concerns that the ready-to-eat meals businesses (such as restaurants, grocery stores and Factor) manage every day.

We take this responsibility seriously and always meet or exceed the ongoing guidance from the experts at CDC, FDA, USDA and Health Departments across all aspects of our business and are taking extra precautions to provide further assurance to our customers during this current pandemic.

  • Our kitchen and production facility undergoes a full, “deep” sanitation daily as well as multiple sanitation cleaning of all equipment throughout the day.
  • Employees are given a health screening as they arrive at work and are sent home if they are ill; all employees properly wash their hands every time they enter a food production area and always wear gloves and masks when they handle food. They are provided clean coats, which are changed at specific times during each day. Hair and beard nets have always been worn throughout our production facility with 100% compliance.
  • The Factor facility is permitted by the Health Department whose standards mirror or exceed those of the USDA, FDA and Illinois Department of Health. We operate with robust quality and food safety protocols which are designed specifically for our facility. And of course, our kitchen adheres to USDA cooking/cooling temperature requirements.
  • Employees who pack your weekly order wear masks and gloves when handling the packaged meals and equipment is regularly wiped down and sanitized.

    Here is a link to the FDA's frequently asked questions site regarding COVID-19.

    Please don't hesitate to reach out to our Customer Experience Team with any questions by calling 888.573.5727.
If I experienced a food safety issue with my box, ingredient(s), and/or specific meal-kit, what should I do?
At Factor, the safety and quality of our ingredients is our highest priority. In the event that you experience a food safety issue or concern with your order, please reach out to our Customer Care team. You will be directed to a specialized team of food safety agents who provide dedicated support and assistance. To better aid our investigation process, we may ask for additional information regarding your order (i.e. recipe names, pictures, delivery and packaging information).

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