Frequently Asked Questions
Each week we will automatically select meals for you based on your program details indicated on your account, but you can edit meal selections anytime before your weekly cutoff, 11:59 pm CT on the day of the week indicated on your Dashboard page for delivery the following week.
- Log into your account.
- Click "Edit meal plan" on the available upcoming program week you'd like to edit. You'll find available weeks listed under “Upcoming boxes” on your Dashboard.
- Click 'Change' next to the meal occasion you'd like to update.
- Adjust Quantity: Click the ‘+’ to increase the quantity or click the ‘–’ to reduce the quantity or remove a meal from your order.
- Once you're happy with your selections, click 'Confirm'
You certainly can! We really try to make it easy to manage your subscription, so if you need to take a break from our delicious meals or you decide that Factor isn’t a fit for you, all you need to do is log into your account and you can cancel your subscription there.
While you can cancel at any time, canceling your subscription does not cancel existing orders. If you cancel your subscription before the weekly cutoff time indicated on your My Menu page, no automated order will be placed for delivery the following week. If you cancel your subscription after the weekly cutoff time and an automated order was placed, that order cannot be canceled and you will receive it the following week. After that, however, you will not incur further charges or receive future deliveries from Factor if your subscription is canceled.
