Factor takes the stress out of healthy living. We provide fresh, ready-prepared meals that support even the busiest of lifestyles! We shop, prep, cook, and deliver to your door for you so you can experience the benefits of clean eating without the hassle. When you are fit, you look great, feel amazing and have the energy and focus you need. As an added bonus, our team of dietitians is always available for extra accountability to help you crush your goals with our nutrition coaching programs!

You certainly can! We really try to make it easy to manage your subscription, so if you need to take a break from our delicious meals or you decide that Factor isn’t a fit for you, all you need to do is log into your account and you can cancel your subscription there.

While you can cancel at any time, canceling your subscription does not cancel existing orders. If you cancel your subscription before the weekly cutoff time indicated on your My Menu page, no automated order will be placed for delivery the following week. If you cancel your subscription after the weekly cutoff time and an automated order was placed, that order cannot be canceled and you will receive it the following week. After that, however, you will not incur further charges or receive future deliveries from Factor if your subscription is canceled.

If you still want to cancel, click HERE or follow the instructions below:

On Web (Desktop or Laptop Computer):

Log into your account Click on the person icon (desktop or laptop) or horizontal lines (phone or tablet) in the top righthand corner of the page. Click on ‘Settings.’ This should take you to the ‘Manage Subscription’ page. Scroll down to the Status section and click ‘Deactivate My Plan.’ Deactivating your plan will skip your deliveries indefinitely. Scroll down to the bottom of the page and click ‘Cancel Anyway.’

On Mobile Web (Phone or Tablet):

Log into your account Click on the horizontal lines in the top righthand corner of the page. Click on ‘Settings’ This should default you to the ‘Manage Subscription’ Page. If not, click on the drop down arrow and select ‘Plan Settings’ Scroll down to the Status section and click ‘Deactivate My Plan’ Deactivating your plan will skip your deliveries indefinitely. Scroll down to the bottom of the page and click ‘Cancel Anyway’

On The iOS App:

Log into your account Click on ‘Profile’ icon in the bottom right hand corner Click on ‘Plan Settings.’ Click ‘End meal subscription.’ Click on ‘Cancel Anyway.” Deactivating your plan will skip your deliveries indefinitely.

You can deactivate your subscription at any time! We really try to make it easy to manage your subscription, so if you need to take a break from our delicious meals or you decide that Factor isn’t a fit for you, all you need to do is log into your account and you can cancel your subscription there.

While you can cancel at any time, canceling your subscription does not cancel existing orders. If you cancel your subscription before the weekly cutoff time indicated on your My Menu page, no automated order will be placed for delivery the following week. If you cancel your subscription after the weekly cutoff time and an automated order was placed, that order cannot be canceled and you will receive it the following week. After that, however, you will not incur further charges or receive future deliveries from Factor if your subscription is canceled.

If you still want to cancel, click HERE or follow the instructions below:

On web (Desktop or Laptop Computer):Log into your account Click on the person icon (desktop or laptop) or horizontal lines (phone or tablet) in the top righthand corner of the page. Click on ‘Settings.’ This should take you to the ‘Manage Subscription’ page. Scroll down to the Status section and click ‘Deactivate My Plan.’ Deactivating your plan will skip your deliveries indefinitely. Scroll down to the bottom of the page and click ‘Cancel Anyway.’

On Mobile Web (Phone or Tablet):Log into your account Click on the horizontal lines in the top righthand corner of the page. Click on ‘Settings’ This should default you to the ‘Manage Subscription’ Page. If not, click on the drop down arrow and select ‘Plan Settings’ Scroll down to the Status section and click ‘Deactivate My Plan’ Deactivating your plan will skip your deliveries indefinitely. Scroll down to the bottom of the page and click ‘Cancel Anyway’

On The iOS App:Log into your account Click on ‘Profile’ icon in the bottom right hand corner Click on ‘Plan Settings.’ Click ‘End meal subscription.’ Click on ‘Cancel Anyway.” Deactivating your plan will skip your deliveries indefinitely.

When you refer a friend, they get a massive discount to kickstart their healthy habits, and you get a kickback for being a great scout.

They’ll receive up to $150 off across their first 6 orders. This is a multi-week discount designed to make sticking to their goals effortless.

Sharing is simple. Log into your account and look for the "Feed Friends" link (usually right next to the person icon) or check the green banner on your dashboard. You can send invites directly via email or copy your unique link to share however you like.

To ensure the process is seamless for everyone, here are a few best practices:

Eligibility: Referrals can ONLY be redeemed by first-time customers. You can receive vouchers for a maximum of 10 successfully redeemed referrals.

One Offer at a Time: If your friend uses a different promotional code or offer at checkout, a referral voucher will NOT be issued to your account.

How to Redeem: Once your friend signs up, you will receive an email to activate your voucher. After clicking the link in the email, the $40 referral credit will appear in your Benefits wallet and apply automatically to your next eligible order.

View Your Rewards: To see your active referral vouchers, click the button below!

Your unique referral links and codes do not expire, and there’s no limit to how many you can send.

Think of Freebies as a "thank you" for being a loyal customer. As you progress through your subscription, you’ll occasionally earn Free Box credits (a $78 value) to gift to friends and family. It’s the perfect way to help your inner circle kickstart their healthy habits.

Each Freebie covers the cost of a 6-meal box ($78). Your friend just covers the shipping fee. If they choose a larger plan or add any premium extras, they’ll simply pay the difference.

Redeeming a Freebie signs the recipient up for a standard Factor subscription. They can choose to keep the momentum going or cancel anytime before their next cutoff.

Head to the "Feed Friends" tab in the top right corner of your account. If you have Freebies available, you can enter your friend's email and send the invite directly.

Note: If you don't see any Freebies yet, you’ll see our Referral Program "Give & Get" offer instead, which earns you account credit!

Do Freebies expire? Yes, so don't let them go to waste: Once a Freebie lands in your account, you have 21 days to send it. Once the referrasl is sent, they have 60 days to claim their box.

Freebies are strictly for gifting—they are about sharing the love. If you’re looking to earn credits for your own future boxes, use your Referral Link (the "Give $40, Get $40" offer) instead.

To see the active discount on your account, head straight to your Wallet by clicking HERE or select Wallet from the account menu in the top-right corner.

To see how savings apply to your next delivery, review the price breakdown under Order Summary in your weekly menu manager before your weekly cutoff.

Each meal is perfectly portioned to serve one adult. Since nutrition and ingredients can vary from meal to meal, we encourage you to check the details before placing your order each week.

Simply click on any meal image on our menu page to view the full nutrition label and a complete list of ingredients—making it easy to find meals that fit your preferences and goals.

Yes, we do offer vegetarian meals! We strive to have 5 vegetarian options on the menu every single week! Many of these vegetarian meals are also considered vegan, which means they are designed to be free of all animal products - no meat, fish, eggs, or dairy!

Our vegetarian and vegan dishes are created to be just as satisfying and flavorful as their meat-based counterparts, using wholesome ingredients to help you feel your best while enjoying every bite.

Allergen information is listed on the website and on the physical packaging. As noted in our Terms and Conditions, we strongly recommend that customers with food allergen sensitivities or restrictions carefully review individual product packages for the most updated information regarding ingredients and allergen declaration before consuming. Additionally, we recommend reviewing the ingredient list on our website, prior to selecting meals, to determine if they contain any ingredients you are unable to consume.

Yes. Because the Freezer Provisions items arrive in a separate box, this can be expected with any order of our Freezer Provisions items! After your Freezer Provisions purchase has been processed, you will receive an order confirmation email including details informing you of this. Additionally, you will receive an email with a tracking link for your delivery once your order has been shipped.

Rest assured, we freeze our product at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away.

At this time, we are unable to customize menus based on specific ingredients or macronutrient needs. However, you do have the ability to view and modify your meals each week and remove any items you don’t want.

Our menu contains a full list of ingredients and nutrition label for each meal. You would just need to log on at some point before the cutoff and do a quick check of the meals we have put in your cart. If any meals contain an unwanted ingredient, just remove them from your cart and add something else. Whatever is in your cart at 11:59 pm CT on your cutoff day will be locked in as your order for the following week.