conversion-comms

Factor | FAQs

Frequently Asked Questions

What  can we help you with?

Can’t find your answer?

Enjoy the convenience of our prepared meal delivery services and choose from 35 weekly pre-made meals and 60+ add-ons, including snacks, smoothies, and more.

America's #1 Ready-to-Eat Meal Delivery Service

Success! You created an account without a password.

Perfectly portioned meals with around 550 calories or less per serving

Delicious keto-friendly meals with around 15 grams or less of net carbs

Select from the categories below. You can always change them later!

Deliciously satisfying meals with 30 grams or more of protein to support your wellness goals

Targeted supplements built to work with your meals. Exclusive pricing for Factor members.

Wellness beyond the plate

Delivery FAQs

Why did you skip this week?

Send friends up to $150 off and get ${{creditForCustomer}} for each one who signs up.

Get ${{creditForCustomer}} when you give up to $150

Free meals unlocked 

We’ve boosted your referral rewards for a limited time! Share invites by 1/31 and earn increased rewards for every friend who joins. Help friends save on chef-prepared meals with your personal discount, and we’ll treat you to our biggest bonus of the season.

New Year, Bigger Rewards

Have questions? We’re here to help!

Refer friends for a shot at two tickets to this year's soccer championship final on July 19!

Refer {{referralGoal}} friends for a shot at two tickets to this year's soccer championship final on July 19!

Give your friends a free box. They pick their meals, it's on us, and they can cancel anytime.

Free boxes for friends

Messenger

More

Messages

WhatsApp

You get ${{rewardValue}} credit! We’ll apply the total credit to your next order. Keep sending boxes to earn more.

Two people cooking together in a kitchen with a HelloFresh box on the counter

Share with a friend.

Excited about this week's menu?

Two people enjoying a home-cooked meal together at a table

Make someone's week easier!

Share that home-cooked feeling

A father and two children enjoying a meal together at the dinner table

Share this recipe with a friend.

Know someone who'd like this?

${{creditAchieved}} credit received

Send a discount

Ask your friend to scan this QR code.

Share in person

How it works

FAQs

Earn credits when your friend joins Factor.

Refer your friends

Learn how you'll get rewarded by simply ordering Factor.

Benefits

Your discount(s) this week:

Calorie Smart

Low Carb

I eat everything

Full of fiber

Flexitarian

GLP-1 Support

Keto

High protein

Factor Cash is store credit that can be used towards your orders. Credit issued before [Migration DATE] may not be combined with other rewards.

For your security, a password reset is required before you can update your account details. This helps us keep your information safe.

To protect your account, please reset your password. This helps us keep your information safe.

Keep your account safe

Please try again

Server Error

We'll send an email within 14 days to confirm account deletion.

You will be logged out

Your subscription is deactivated and you can continue below to request account deletion. As a friendly reminder, you will still receive any processed orders on the way or scheduled to be delivered the upcoming week. Please note, while we are working on your account deletion request, your account will remain accessible. Once the process is complete, your account will be permanently removed as requested.

1. Account Deletion Process.

To start the deletion process of your account, please navigate to our website and cancel your Subscription first.

1. Cancel Subscription

Please confirm that you want to delete your account. We will delete it within 30 days and send a confirmation email.

We are sad to see you go!

After you have completed all the above steps successfully, and sent an email to our customer support regarding your account deletion. You should receive a confirmation email in the near future when the process is complete.

Please complete the "cancel subscription" step to continue with account deletion flow

First step incomplete

Your subscription is deactivated. Your account deletion would be delayed if you have an active delivery that is on its way, or a confirmed delivery for the upcoming week. Once there are no ongoing deliveries, only then will the account deletion process be commenced. 

Send request

After you have cancelled your subscription, you can request to have your account deleted. To submit your account deletion request, select `Send request` and follow the prompts to confirm.

Please note that all of your account data will be removed, including any discounts or credit. If you return to HelloFresh in the future, you'll need to create a new account.

2. Request Deletion.

To finalize deleting your account, we need to send an email to our customer service representatives.

Dear HelloFresh Customer Care,

Please kindly delete my account and all the data associated with it.

Thank you.

Best,

First Step Incomplete

Please disconnect your Apple ID from your account

1. On your iPhone, go to Settings, then tap your name.
2. Tap Password & Security > Apps Using Apple ID.
3. Select the app ‘HelloFresh’, then tap Stop Using Apple ID.

Since you registered with your Apple ID, you’ll need to disconnect your Apple ID from this account before you delete it.

After you’ve stopped using your Apple ID for this account, you’ll need to request to have your account deleted. 

Please note that all of your account data will be lost, including any discounts or credit. If you return to HelloFresh in the future, you’ll need to create a new account.

Please confirm that you want to delete your account. We’ll delete it within 45 days and send a confirmation email.

We’ll send an email within 45 days to confirm account deletion.

Balance History

Free breakfast

Free juice or smoothie

Free dessert & snacks

Free shake & coffee

{{discount}} off Add-ons

Automatically applied when you add an item from the Free Add-ons category to your order.

Free Add-on

Can't be combined with other shipping or meals benefit. 

Automatically applied to your weekly order.

{{discount}} off meals

Auto-applied to your box for {{date}}.Discounts are automatically applied to your orders, one after the other.

Redeem your Withings Smart Scale + App subscription once you’ve placed 3 orders.

Free Withings Smart Scale + App

{{discount}} off Premium Meals

Your current benefits

Are you sure you want to cancel? You'll lose access to your current benefits and any upcoming deliveries.

Cancel your subscription?

Change your delivery frequency so you only get meals when you need them.

Getting too many meals?

Our Customer Care team is available to help resolve any problems you may be experiencing.

Having issues?

Maybe we can help!

Adjust how often you receive Factor meals to better fit your lifestyle.

Too many deliveries?

Thanks for trying us out! We hope to see you again soon.

We're sad to see you go!

Why did you cancel? Select all that apply.

Help us improve!

We hate to see you go. Here are some options that might help before you cancel.

Before you go, let's see what we can do

Send an entire week of free Factor meals to your friends and family

Share {{count}} free boxes ({{amount}} in value)

Browse our rotating weekly menu for new options that might suit your taste.

Not feeling the menu?

Pause your current week's delivery. You can skip one week at a time.

Pause your plan

Choosing a smaller and cheaper plan might be a better fit for your budget.

Too expensive?

Reschedule your next delivery to a date that works better for you.

Need to push your order back?

Our care team can help with your specific situation.

Talk to our team

${{totalAmount}} off your next {{deliveryCount}} deliveries — that's ${{savingsPerDelivery}} savings per delivery!

Get a special discount

Take a break for up to 8 weeks. Your benefits stay active.

Our care team can help find the right solution for you.

This will cancel your plan immediately. You'll lose access to your Loyalty Rewards points, free add-ons, and account credit.

Take a break for up to 8 weeks and come back when you're ready.

Consider these alternatives before you go.

Before you cancel!

You can always put your deliveries on hold and come back when you're ready.

Need a break?

Enjoy the {{discountAmount}} on your next {{boxCount}} boxes

Get discount

Thanks for trying us out! We'd love to hear what you think about your experience.

We're sad to see you go! Once you end this subscription, you will no longer receive charges from Factor75.

Delivery Issues

Meals Offered

No reason

Price & Value

Subscription Flexibility

Website

Are you sure you want to say goodbye? We'd love to make things right.

Thinking of canceling? Let us know why

Cancel your plan?

Visit the Contact page in your account settings to reach us via chat, email, or phone.

Need help? Our care team is here for you.

Contact our team

{{discount}} off your next {{count}} deliveries — that's {{amount}} savings per delivery!

{{discount}} off your next {{count}} deliveries!

Here's a discount to stay with Factor

Exclusive offer just for you!

Cart button

Order summary button. {{totalSelected}} items in your box.

Please try again.

We couldn’t load your cart

A solid saving on this order. Anything left will still be there next week.

Apply {{balance}} to this order?

Not enough to make much of a dent yet. Keep saving — it'll still be there next week.

Not much yet - worth saving up?

* Your Factor Credit has been applied to this order. Your remaining balance is {{balance}}.

Your remaining Factor Credit balance is {{balance}} and will be applied to your next order.

Your credit may have already been applied. Check under Settings > Order History for your final total.

Your credit

Your HelloFresh Credit

Change Payment Method

{{meals}} meals per week

For a limited time - 
Send your friends a discount to try Factor. The best part? You’ll earn discounts too!

Share the joy of eating and get a discount

Give friends a free week of meals, and you’ll get ${{creditForCustomer}} credit when they sign up using your personal code.

Share free meals and get ${{creditForCustomer}} in credit

Your friend will get ${{creditForFriend}} off the first box, and you’ll get a ${{creditForCustomer}} credit when they sign up using your personal code.

Your discount has been sent!

What date works best for you?

https://images.ctfassets.net/4frik3v39clf/5bO2j16R2YxGPdXw2bNzXo/919641c44e6a9658bc5900c931be6a0a/Factor_Badge.svg

__Your satisfaction is our #1 priority__

This number is a 3- or 4-digit security code. You can find it on the front or back depending on what type of card you have.

Four digits printed on either the left or right side.

Three digits located to the right of signature strip.

American Express

Visa

Pause or cancel anytime.

Flexible for you

No prep, no mess - ready in 2 minutes.

Quick & easy

Delivery address

Delivery frequency

Frequent questions

Payment method

By clicking “Place order” you agree to the {{ termsAndConditions }}, the {{ privacyPolicy }} and after your discount period ends, the auto-renewal price of {{ totalPrice }} that will be charged every {{ deliveryInterval }} week(s). Cancel subscription through your account {{ cutoffDays }} day(s) prior to shipment.

Express checkout

Checkout

Delivery details

2 free wellness shots per box with an active subscription. Add to your box to redeem.

Choose 2 free items per box (select from protein powder and wellness shots) with an active subscription. Add to your box to redeem.

Free Wellness Shots

Mon to Fri, 7am to 9pm EST 
Sat to Sun, 7am to 7pm EST

Call our team

Or request a refund

Ask any question

Please allow up to 24 hours for a response

Explore our <a href="/faq" >FAQs</a> for instant answers to common questions. Still need assistance? We offer three convenient ways to get in touch:

Have a question?

To protect your account, please reset your password.

The password reset link has been sent to your email.

Reset password

Change delivery address

Change payment method

Express Checkout

Don't love your first box? We'll refund it.

100% Money-Back Guarantee

Your last name is missing. Please enter it to continue.

Enter your last name

We’ve partnered with Berry Street to bring you unlimited, professional nutrition coaching.

NEW exclusive member benefit: 

HOW TO USE

INGREDIENTS & BENEFITS*

A full serving of vegetables - very easy. 2 minutes and gone.

Daily Greens

Tastewise, honestly these greens are definitely one of the best that I've tried, and I've tried quite a few over the last 20 years.

I'm impressed with the amount of vitamins and minerals and greens that I'm getting, that's a big help.

Wow it's actually not as green-tasting as I thought it would be! The taste is a LOT better than the greens powder I usually take.

I'm really proud of myself for taking it every single day. It's something very easy to implement, even for those of us who have a very hard time sticking to some sort of routine.

Hear from our customers on how Daily Greens impacts their health.

Mixed quickly and easily and dissolved completely with zero clumping, no electric blender required. The to go packets are very convenient.

Whey Protein

The packets make it nice and easy in the morning to put into my smoothie. Not having a scoop makes it a lot less messy.

I love LOVE the chocolate whey protein and I'm confident enough to say that it is probably the best one I've ever had. It has surpassed my expectations in terms of taste and quality so much so that I now have tubs of isopure gathering dust in my closet, and even friends that I've shared packets with have agreed with me.

It's high in protein, low in sugar, and is not chalky.

See what customers are saying about our whey protein.

There is something mentally stimulating about feeling like you've done something good for yourself within the first three minutes of waking up.

Love the individual packaging and tastes great!

Appearance, aroma, taste, texture, I would give it a 5/5. I definitely think it's one of the better products I've tried.

Feedback from consumers

You're saving big this order! Lock in free shipping + $20/week in premium upgrades on every order — no codes needed.

You're saving — unlock even more

Free Standard shipping

Premium meals

With Factor Plus

Without Factor Plus

Save {{savings}} with Factor Plus on this order

Factor Plus is {{subscriptionPrice}} {{subscriptionCadence}} (this order covers it). Free shipping and $20/week in premium upgrades.

Your membership is active. Benefits are ready to use on your next order.

Payment confirmed

You could save {{savings}} with Factor Plus

Free delivery

Free standard shipping

Get {{saving}} per week for premium meals

Premium meal upgrades

Flexible pricing

No commitment

Add chef-crafted premium dishes - steak, seafood, seasonal specials. $30 credit every week.

Premium upgrades

Change your mind within 48 hours for a full refund, no questions asked.

Risk free - cancel anytime

Yearly discount

You have successfully cancelled your Factor Plus membership

We couldn't cancel your Factor Plus subscription. Please try again or contact support if the issue persists.

Something went wrong

Talk to our support team about your concerns—we're here to help.

Contact us

Hold up! You still have benefits to use.

We'd love to understand why you're canceling. Your feedback helps us serve you better.

Before you go, help us improve

Payment didn't go through

Payment unsuccessful

Payment failed

Your benefits are paused until payment is resolved.

Payment issue

Your membership fee is charged today and renews on the same date each month (or year for annual plans). Your first billing cycle begins immediately upon enrollment.

When do my benefits activate?

Frequently asked questions

{{monthlyEquivalent}} / mo • Save {{savingsPercentage}}%

We couldn't switch your plan. Please try again.

Your plan will switch to {{plan}} at the end of your current billing cycle.

You're on the {{plan}} plan. Here's what you have:

Your Current Plan

Switch to {{plan}} Plan

Plan Changed Successfully!

Save {{savings}} this week with Factor plus

Factor Plus saved you ${{savings}} on this order.

Your card wasn't charged. Please check the details and try again

Save {{savings}} on Premium Meals with Factor Plus

Save {{savings}} on Premium Meals

Your Annual Membership

Reactivate to restore your benefits immediately.

Reactivate Annual Membership

Keep your {{plan}} plan and reactivate. No charge until end of cycle.

Switch to Annual and reactivate. No charge until end of cycle.

Confirm Reactivation

Switch to {{plan}} & Reactivate

You'll be charged for your selected plan today.

Reactivate {{plan}} Membership

Your membership has been resumed. You won't be charged until your original renewal date — {{date}}.

We couldn't resume your Factor Plus membership. Please try again or contact support if the issue persists.

Welcome Back to Factor Plus!

We couldn't process your payment. Please check your payment details and try again.

Pick up where you left off — upgrade to Annual & save 70%

Your membership is active again. You've been charged today and your first 4-week cycle has started.

Rejoin Factor Plus

Your benefits are still active. Reactivate to keep them — no charge until your cycle ends.

Your Benefits Are Still Active

Reactivate now to restore your benefits immediately.

Reactivate Your Membership

Your first charge will be on the date shown below.

You're All Set!

Membership Reactivated!

Change your mind within 48 hours for a full refund, no questions asked. Cancel anytime after in just two taps.

Your membership includes {{amount}} off premium meals per box. Use it this week!

Don't forget your Factor Plus perks!

You're saving up to {{amount}}/week with your Factor Plus membership.

Don't miss out on your Factor Plus discounts!

Since you joined

Exclusive discounts on Chef's Choice and premium selections

$20 off premium meals per box

Free shipping on all orders

Your Benefits

Factor Plus Benefits

Upcoming Plan

Membership Plan

Factor Plus membership

Status

Free shipping $20 off premium meals per box

Factor Plus

Save {{amount}}/week by joining Factor Plus

Join Factor Plus and save on shipping, plus unlock {{premiumSavings}} off Premium Meals every week

Replace discount

Regional delivery fee

Couldn't add promo code. Please try again later.

Choose a free item over your next {{ numOfFreeWeeks }} weeks

Free Add-On for {{ numOfFreeWeeks }} Weeks:

{{servingsCount}} total servings at {{price}} per serving

{{servingsCount}} total servings at {{originalPrice}} {{price}} per serving

First box total

Next delivery total

Order summary

Easily pause, skip, or cancel your subscription through your account.

Get nutrition coaching tailored to your goals

Personalized Wellness

No prep, no mess - ready in as little as two minutes.

Please provide your shipping address to see available delivery dates and times.

Your delivery date has been updated. {{deliveryDate}}'s menu is different so you'll need to confirm or pick your meals again

We currently don’t deliver to your ZIP code area yet. Stay tuned until we extend our delivery zones to where you live.

Subscribe for articles, tips and offers

What’s waiting for you

Free - Promo Applied:

Free items!

Promo code

YUM!

A flexible menu every week

Simply select meals after checkout or 

with something for everyone

/weekly-menu

view our complete weekly menus

Log in to your Factor account

Create your Factor account

Offer Terms

We’re not in your area yet, but we’re expanding.

Check back soon.

Please enter your ZIP code

We deliver to your area.

Good news!

Let’s check if we deliver to your area

Error message

How do you like to cook?

Cuisines

Dish type

Meal preferences

Any favorite cuisines?

How do you like to eat?

Exclude

Flavors

Proteins

Dietary habits

If you go back now, you’ll lose your changes.

Discard changes?

What kind of dinners do you love?

Some recipes in your menu may still include these ingredients. Check each recipe before you order.

Just a heads up

Any ingredients to avoid?

Any favorite flavors?

Nutrition

Personal

Goals

Tell us what you like to eat so we can tailor meal picks to your taste. Access to the full menu will always be available.

Your food profile helps us set your meal picks and sort the menu by what’s most relevant to you

You’ll always have access to the full menu.

Meals matched to your taste

Food Profile

We found a more suitable plan size for you.

Number of adults

Number of kids

Household

How many people in your household?

There was an issue while loading the food profile page. Please try again later.

Sorry, something went wrong

What are your nutrition goals?

Prep in advance and save time throughout the week

What are your personal goals?

[x] meals & [x] servings

We recommend updating your plan to better fit your household starting from [date]

Update your plan size

This change will apply to the future automatic selections. Any meal you have personally selected for upcoming weeks will remain unchanged.

Changes to your meal selections

Which proteins do you enjoy?

Which seafood do you enjoy?

Which meat-free proteins do you enjoy?

Enjoy personalized meal selections and menu ranking tailored to your taste. Edit your food profile in settings.

Your food profile is updated.

Tailor your meal selections and menu to your taste.

Your food profile

You still have some unsaved changes.

Unsaved changes

Primarily plant-based with the occasional inclusion of meat.

Prioritizes meat as the central protein source for every meal.

Includes fish and seafood while excluding all other meat products.

Your diet

Excludes meat and fish, focusing on plants, dairy, and eggs.

Cooking style

Diet type

Factor takes the stress out of healthy living. We provide fresh, ready-prepared meals that support even the busiest of lifestyles! We shop, prep, cook, and deliver to your door for you so you can experience the benefits of clean eating without the hassle. When you are fit, you look great, feel amazing and have the energy and focus you need. As an added bonus, our team of dietitians is always available for extra accountability to help you crush your goals with our nutrition coaching programs!

Your meals will stay fresh for a full 7 days in the fridge.

We use several carriers depending on your location, including CMS (Chicago Messenger Service), UDS, Blue Streak, AxleHire, Lasership, UPS, and FedEx. Please contact our Customer Experience Team at 888.573.5727 for details about delivery to your area.

Yes! We do offer ketogenic meals. These meals will be labeled with a “KETO” tag underneath the photo of the meal.

In order for our meals to be deemed ketogenic, the meal must contain at least 60% of calories coming from fat, around 20% of calories coming from protein, and 10% or less of calories coming from carbohydrates. Since each individual will have a different carbohydrate threshold that allows them to remain in ketosis, the carbohydrate content of our meals varies.

Some of our meals may be low in carbohydrates, but are not quite high enough in fat to be considered ketogenic! By simply adding more fat to these meals, you can achieve a “more ketogenic-friendly” meal.

Factor meals are gluten-free, meaning they are made without ingredients containing gluten, but are not certified gluten-free. They are cooked in facilities handling ingredients with gluten and are not recommended for individuals with severe gluten sensitivity.

Common Questions

What are the benefits of Factor?

How long do meals last?

Which delivery carriers do you use?

Do you offer ketogenic meals?

Are Factor meals gluten-free?

Where can I see the upcoming menu?

Your preferences will help us show you the most relevant meals first. You will still have access to all the meals each week.

Nutritiously balanced meals with around 35 grams of total carbs or less

A wide variety of well-balanced, chef-prepared meals with whole-food ingredients to fit any lifestyle

Well-balanced meals centered around veggies and purposeful proteins for a flexitarian lifestyle

Nourish your post GLP-1 journey with perfectly portioned, protein-forward, calorie-friendly meals

Delicious keto-friendly meals with around 15 grams of net carbs or less

Tip: Our menu also includes Salads and Breakfast! Consider sizing up your plan to cover more meal occasions.

Choose your Factor experience

Pause or cancel anytime

No commitments

You can always adjust this later.

Which meals should we cover?

How many days per week?

Adjust your plan size

Built around your goals and preferences–adjust it anytime. Explore the menu after checkout.

Your customized meal plan is ready.

Based on what you told us, we recommend this meal plan for you.

Your Factor meal plan.

What are your goals?

We’ll use these to determine the best plan for you.

How many meals would you like per week?

Any protein recipes to exclude?

We’ll recommend recipes you’re more likely to enjoy.

We'll prioritize meals that fit your preferences.

Pick a free item from the “Free Add-on” section in every order. You can always change your gift later with new options in every delivery

Don’t forget your free gift

Select meals per week

Select the number of recipes and servings per box you want weekly.

Your meal plan

Deliciously satiating meals with 6 grams of fiber or more to help support a healthy gut

Nourish your GLP-1 journey with perfectly portioned, protein-forward, calorie-friendly meals

We'll show you your preferred meals first, but you’ll have access to the full menu every week.

Low carb, high fat for long-lasting energy, and oh-so-good

We'll prioritize meals that fit your selections. You can always change it later.

What are your meal preferences?

You'll have access to the full menu, but we'll show these meals first.

Please select at least 1 option.

What kind of meals do you prefer?

Total flexibility to build your box each week from our full menu.

Classic Factor experience

A dietitian-designed meal plan for weight loss or maintenance.*

Weight management program

Factor meal tray with pasta and green beans, served with egg bites, a protein shake, and a superfood bar.

Includes pork-derived ingredients like gelatin

This includes recipes with shrimp, scallops, and shellfish stocks

How many recipes would you like per week?

Unlock healthier eating

All reviews shown are from verified HelloFresh customers. For each of these reviews, HelloFresh checked individually that the customer actually purchased at least one HelloFresh box before writing the review. The ratings shown were selected individually by HelloFresh and do not represent the average of the ratings on Trustpilot.

How do reviews work?

Flavorful, real, healthy food!!! Worth every penny!!! I need convenience & portion control!!! I have tried so many meal plans, but my quest is over!!! LOVE, LOVE, LOVE Factor!!!

money

Factor foods are delicious convenient and healthy—I have lost 27 pounds using the Keto menu with more energy and all my dishes are very tasty—with many variations to choose from—so never boring—the cheesecake desserts are so delicious and refreshing and love my banana/strawberry and Tropical fruit smoothies daily!!

stress

Factor has been so helpful keeping me eating balanced meals rather than processed junk. After a long day at work I was so tempted to hit the drive-thru but I said....wait! My dinner will take 2 minutes to cook!!! And I gladly went home and felt good about my choices.

time

Meals are like homemade and make life easier with a busy schedule. Highly recommend if you want healthy meals that save time and are reasonably priced. I have tried other products but these are the best of any I have tried.

We save you serious

We'll show these units in your grocery list from now on, but you can always change them later

Choose your preferred units

Oura Ring integration

{{count}} free box sent

{{count}} free boxes sent

Give up to $150, Get Rewards

Who's the lucky friend?

Send an email

Your delivery is delayed. Check tracking for updates.

Delayed

Delivered

Your delivery won’t arrive. We’ll contact you shortly.

Delivery unsuccessful

Hello {{first_name}}

{{amount}} per week

On the way

Shipping soon

Skipped

Orders

Upcoming

By rating you help us improve them!

How were your meals?

Specially for you

Send friends up to $150 off their first delivery and you’ll get a {{creditForCustomer}} credit!

Send friends a delicious discount and get {{amount}} when they sign up!

Share free meals, get {{amount}}

Welcome {{firstName}}!

{{count}} preselected meals. Make changes

Add your delivery address

What day works best for you?

Need support? Our Customer Care team is glad to help.

How would you like to pay?

What was wrong with the delivery?

How was the delivery damaged?

Which instruction was not followed?

When did your delivery arrive?

Learn more about the Factor Rewards program {{terms}}.

Visit our {{contactPage}}, we are happy to help.

contact page

You have {{benefitCount}} reward available for your orders.

You have {{benefitCount}} rewards available for your orders.

Enjoy your savings!

Send a box now and earn credit when your friend places an order!

Share and earn {{amount}} credit

More benefits

You unlocked a new reward!

You reached a new level and unlocked a reward!

Join our free loyalty program and get rewards as you order

Enjoy Factor Rewards

Enjoy this reward with your next order!

Don’t forget—you’ve got rewards!

A tasty reward for you

You’ve unlocked a tasty reward!

We're currently working to fix it. Please try again later.

Eat. Earn. Enjoy.

Just {{count}} more order to unlock the next level.

Just {{count}} more orders to unlock the next level.

Just {{count}} more order to unlock your next reward.

Just {{count}} more orders to unlock your next reward.

Level {{milestoneNumber}}

Level up to unlock more delicious rewards

Factor Rewards

Keep ordering to unlock your next reward

You’re almost there!

Factor Rewards is free. You’ll lose all your progress and rewards if you leave.

Want to leave Factor Rewards?

You’ll lose your progress and all your your rewards if you leave.

Are you sure you want to leave?

Premium supplements designed to complement your Factor meals.

40 vitamins, minerals & superfoods

6 key electrolytes, zero sugar

Hydration Boost

25g protein, all 9 essential amino acids

Shop supplements

Premium supplements for your lifestyle

Factor Form

Try Factor Form supplements!

Start your day off strong with a filling and flavorful breakfast.

Fruity and functional refreshers perfect for a pick-me-up, any time of day.

Better-for-you desserts and nutritious snacks to help keep you energized on-the-go.

Select 1 free breakfast item per order. Limited terms apply.

Select 2 free add-ons per order. Limited terms apply.

Craveable, better-for-you frozen treats and easy-to-heat staples.

Effortless, wholesome lunches and delicious bites to help you recharge throughout the day.

Represent the eat-clean community with merch made for an active lifestyle.

Stock up on extra proteins and sides that complement and enhance any meal.

Fuel up with delicious shakes that make the ideal on-the-go breakfast, snack, or dessert.

Save on meals, snacks, and beverages with limited-time bundles that make eating well even easier.

Start your day off strong with a hearty and energy-packed breakfast.

Dietitian-approved meals with around or less than 550 calories per serving

Meals made with ingredients that do not contain dairy. Please note, meals are produced in a facility that processes milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, soybean and sesame.

Fresh, crisp greens paired with gourmet toppings for a nutritious, flavorful meal.

Craveable, restaurant-worthy meals made with premium proteins and high quality veggies

Purposefully balanced meals with around 6 grams of fiber or more.

Nourish your GLP-1 journey with perfectly portioned, protein-forward, calorie-friendly meals.

Oh-so-good, low carb, high fat meals for long-lasting energy

Eat like an athlete. Fuel your best performance with these energizing meals.

Nutrition to support strength and muscle growth. 30g+ protein and 550+ calories for training and recovery, plus performance breakfasts, snacks, and shakes.

Discover the newest, delicious additions to our menu

A wide variety of flavorful, non-spicy meals

Designed for your most active days and workouts including Strength (550+ cal, 30g+ protein) for muscle gains, or Endurance (600+ cal, 45g+ carbs) for high-intensity recovery and sustained energy.

Savory meals made without pork or pork products

Eat in full color this season with fresh & seasonal flavors.

Dietitian-approved meals with around or less than 550 calories per serving.

Factor favorites our customers can’t get enough of

Restaurant-worthy indulgence for a special night in.

Fuel your goals with nutritious options, featuring meals curated in collaboration with Julia Mancuso and Apolo Ohno.

Your order is saved!

My Bundle

Your Factor Form box has been shipped. Delivery usually arrives within 7 days of shipping date.

every day!

Meals per week

Servings per meal

Your meal preferences are now part of the new {{food profile link}} page.

How Factor Form beats AG1

How Factor Form beats competitors

Leave the competition behind

Choose one of our three hydration formulas, or try all three in a variety pack.

Select Benefit and Flavor

Select Flavor & Quantity

SUPPLEMENT FACTS

NUTRITION FACTS

§ %Daily Values are based on a 2,000 calorie diet.

Select Quantity

Your program will be canceled when moving to the classic experience. You can skip or cancel any time.

Our full menu of meals to choose from for any lifestyle.

Want something more flexible?

Looking for your weight management program meal plan? Go to meal plan

Delivery window

Choose your preferences and review your information. Once your account is created, you can customize your box.

Skip, pause or cancel anytime.

Flexible, no lock-in plans

A variety of Factor ready-to-eat meals displayed in black trays, featuring grilled chicken, steak, shrimp, vegetables, and mashed potatoes, alongside add-ons like egg bites, beetroot carrot ginger juice, and overnight oats.

Meals and add-ons for every lifestyle—from high-protein, to low-carb and calorie-smart.

Choose from 80+ meals

Make every box a perfect fit by choosing the meals that match your goals.

Personalize your box

Flexible to fit your week

Switch to our Classic Factor experience

Your plan

Select up to 8 preferences. You can always change these later.

{{selected}} meals selected

{{selected}} meals selected (Remove {{difference}})

{{selected}} meals selected (Choose {{difference}} more)

Daily average this week

Daily calorie intake

Nutrition Per Serving

Arriving {{date}}

Delivered {{date}}

Edit by {{date}}

Week {{week}}

Switch week

Current box

You can try to reload this page again, or contact us.

There was an issue loading this page

We’ve closed this program for now

Hi {{name}}, jump back in!

My subscription

Your box has been delivered!

Need assistance? {{tracking}} or {{contact}}

Your next order has been placed.

You have a delivery coming up.

Previous boxes

Check back soon to see your week {{week}} meal plan.

Upcoming boxes

Arriving in {{weeksCount}} weeks

Arriving next week

Arriving today

Arriving tomorrow

Inactive

This upcoming week has a discount attached to it

While we make improvements to our Weight Management Program, you can still enjoy Factor with a new Classic subscription.

My Program

Skip upcoming deliveries

If you’re out of town or want a break, you can choose which upcoming deliveries you’d like to skip.

Skip a delivery

You will no longer receive any additional charges. You can check out the {{menuLink}} and restart your program at anytime to jump back in.

We're sorry to see you go. Canceling now will stop future deliveries, charges, and access to your personalized program.

We use this to recommend meals tailored to your taste!

You rated all recent recipes!

Ordered last week

Ordered {{number}} weeks ago

Ordered this week

Rate a few more recipes to get even better recommendations.

Thanks for rating!

Rate your past meals and we’ll recommend recipes you’ll love

Your highly-rated recipes will be highlighted in your menu. Want to rate more recipes? Visit your past orders.

Thanks for your feedback

Help us personalize your menu

of participants agree that Factor meals help them live a healthier life (after 4 weeks)

of participants agree that Factor meals make their life less stressful (after 4 weeks)

of participants say that Factor meals help them make better nutrition choices (after 4 weeks)

Choose a free item over your next {{numOfFreeWeeks}} weeks, while subscription is active

Free promo applied

Are you still using this card? It may be out of date.

Select ingredient

Upload up to 3 photos so we can solve this faster for you. (Optional)

We’re sorry for the inconvenience. A {{amount}} credit has been applied to your account. You can use it on any box.

Manage your deliveries from anywhere, anytime.

Download our app

**WARNING:** Risk of reproductive harm from exposure to lead. 
See <a href="https://www.p65warnings.ca.gov/fact-sheets/foods-and-beverages" target="_blank">www.P65Warnings.ca.gov/food</a>

California Residents Only

Available subscriptions

Your first delivery will be reserved for this date.

We’ll set future deliveries for every {{day}}, which you can change anytime.

Your plan is flexible. For future deliveries, you can change, skip, or cancel anytime before the weekly deadline.

Receive offers and promotions via text message

By checking the box above, I agree to Factor's {{terms}} & {{privacyPolicy}} and agree to receive recurring texts via automated technology, including for promotions, subscriptions, etc., by or on behalf of Factor, including after any subscription deactivation. I understand that consent is not a condition of any purchase, that message & data rates may apply and message frequency varies, and that I may opt out at any time by texting STOP.

Time

Diet

Food type

Protein

Sort

We’re sorry that no results match your current filter selection. Try adjusting or removing some filters!

We picked {{meals}} meals we thought you’d like based on your {{link}}.

We picked {{count}} meals we thought you'd like

Your meals

That's not on the menu this week

No matches for {{query}}

What are you in the mood for?

Based on your past orders

Order it again this week

You can easily change the frequency of your order at no extra cost.

You can always reschedule your order at no extra cost.

Your cart

Free with your first order

Daily Greens Welcome Kit

3 full sized samples - Daily Greens, Whey Protein, Hydration Boost

Sampler pack

Taxes (if applicable) calculated at checkout

Your first order will ship on {{ nextDeliveryDate }}, and should arrive within 7 days of shipping.

In your box

One-time purchases

You are {{amount}} away from free shipping ({{freeShippingThreshold}} and above).

Get free delivery on orders more than ${{freeDeliveryPrice}} value.

Free delivery above ${{freeDeliveryPrice}}

Free shipping on orders above ${{freeDeliveryPrice}}

Get free delivery on all subscription orders!

By clicking "Place order" you agree to the {{termsAndConditions}} and the {{privacyPolicy}}.

https://hf-website-live.s3.eu-west-1.amazonaws.com/fj/factorform/greens_welcome_kit_promo_new.jpg

https://img.hellofresh.com/hellofresh_website/fj/factorform/shared/sample-pack-hd.png

1 x Daily Greens sachet 1 x Whey protein sachet 1 x Hydration Boost sachet

Your order will ship on {{date}}.

7-Day Reset Trial

First regular order of Daily Greens

Ships on {{ nextDeliveryDate }}

The 7-Day Reset Trial is an exclusive offer. If you navigate away from checkout, the trial will be automatically removed from your cart.

Remove 7-Day Reset Trial?

Your order will ship on {{nextDeliveryDate}}, and should arrive within 7 days of shipping.

Discover our range of supplement products designed to boost your overall health and well-being.

Factor Form Daily Greens Jar with new badge

Limited Time Offer from Factor Form!

Cancel any time before your next order is locked in, found on your dashboard.

https://img.hellofresh.com/hellofresh_website/fj/factorform/checkout-icons/box_cross_out_icon.svg

Cancel anytime

https://img.hellofresh.com/hellofresh_website/fj/factorform/checkout-icons/delivery_truck_icon.svg

Didn’t like our product? We’ll refund you!

https://img.hellofresh.com/hellofresh_website/fj/factorform/checkout-icons/money_refund_icon.svg

By checking the box above, I agree to Factor Form's <a href="/factorform/terms" style="text-decoration: underline">Terms and Conditions</a> & <a href="/factorform/privacy-policy" style="text-decoration: underline">Privacy Policy</a> and agree to receive recurring texts via automated technology, including for promotions, subscriptions, etc., by or on behalf of Factor Form, including after any subscription deactivation. I understand that consent is not a condition of any purchase, that message & data rates may apply, and that I may opt out any time by texting STOP.

Shipping date of your first order will be confirmed based on your zip code.

Your first order will ship on {{ nextDeliveryDate }}.

Your exclusive invitation

Save on every order, every week

No long-term commitment

No more weekly delivery fees

Free shipping

Pay for only the months you need

Up to $30 in free upgrades

Pay ${{amount}} less with yearly pricing

Save on standard shipping

Get $30 per week

$12.99 standard shipping

Delivery fees

Pay full price

Premium charges

Save $12.99 per order on delivery

Get $30 per week for premium meals

We’re fine tuning Factor Plus, and we’ll email you when it launches. You’ll have another chance to opt in—you won’t be charged until you do.

You’re on the list!

Shaker bottle, 3 full-sized samples and free shipping

Supplements with the same food-first philosophy you trust, created by Factor chefs and dietitians.

From the makers of Factor meals

Turn your daily habit into a delicious ritual with a kit full of greens essentials. Get a free welcome kit with first time subscription order of Daily Greens; Auto-applied at checkout.

Subscribe and Save: FREE Welcome Kit worth $36

Premium creatine fused with electrolytes for strength and hydration.

A greens powder you’ll look forward to drinking. This once-daily supplement helps fill nutrient gaps and boost overall wellbeing*, with a refreshing citrusy taste.

Your water deserves an upgrade. A great-tasting electrolyte mix with added vitamins and benefits to help you get the most out of every drop.*

Your essential macro and micronutrients in under 60 seconds to help maintain muscle, fill nutrient gaps, and feel full.

Hitting your protein goals never tasted so good. Enjoy a complete protein source with all 9 essential amino acids to help you build muscle and meet your daily protein needs.

Get 50% off

Get 20% off

Sign in to Factor Form

While we enhance the app experience for Factor Form supplements, please continue using our website.

We're on it!

Premium supplements

Limited Time Offer from Factor Form

For managing Factor meal orders, switch to the **FACTOR_** dashboard.

**Reschedule** your Factor Form order here.

Manage your Factor Form orders just as easily as your meals, and switch between your dashboards with just a tap.

Welcome to Factor Form!

Your order frequency has been updated to {{selectedFrequency}} weeks.

We had trouble saving your new frequency preference. Please try again.

Your current frequency is {{currentFrequency}} weeks.

How often would you like to receive your order?

It's too late to change your upcoming order. You can still update your frequency for all future shipments.

One Time Purchases

Restart subscription with your last ordered items and change them later.

Last order

You can add more products to your box post reactivation.

More products to explore

If you restart your subscription, you’ll be able to edit your previous choices and subscription details.

Cancelled subscription

Help your friends kickstart their wellness with free samples of Daily Greens, Whey Protein and Hydration Boost worth $29.99. You have {{invites}} invite(s) to share.

Gift your friends a free trial box

Restart your supplement subscription

The 7-Day Reset is designed for first-time customers. As a returning customer you can jump right into the full menu and find your perfect fit.

This offer isn't available

In your trial

7-Day Reset - Daily Greens

Regular intake supports gut health and immunity. Try it and feel the difference.

Did you take your Greens today?

To keep your subscription active, you need at least 1 item in your box. If you wish to explore other products or flavors, you can add them to your box and then remove this item. 

Alternatively, you can delay your order {{hyperlink}}.

Trying to remove the last item?

Removing this item here will also remove it from all your upcoming Factor Form orders. You can add this item back to your following orders.

Remove item from all upcoming orders?

Order rescheduled!

Reschedule order

Subscription

You are getting free shipping for this order.

You are {{valueAway}} away from free shipping ($50 and above).

One scoop. Every day. No loading phase needed. Just consistent results that compound over time.

More than just creatine. It's daily wellness, simplified.

High-performance meal support designed to protect against muscle loss and fatigue. 220 calories per serving with everything your body needs.

Protect Your Hard-Earned Progress

Take at the same time each day to build a sustainable routine. Morning or pre-workout works best for most people.

Tailor your meal for your needs. Mix with water for a light, low-calorie option, or mix with milk for a richer, more filling meal that provides an extra boost of protein and calories.

Pro Tip

Simple to use. Easy to love.

Daily Greens jar with scoop and greens powder

Factor Form branded box with daily greens powder packet in front, on aesthetic marble slab

Supports the body's energy system to enhance muscle power during exercise; helps support cognitive function. The most researched form of creatine, proven effective across thousands of studies. 5g per serving.

Superior digestibility and protein quality to help combat muscle loss and fatigue. The purest form of whey with minimal lactose. 30g per serving.

Creatine Monohydrate

Whey Protein Isolate

Helps maintain fluid balance and replenish essential minerals to support optimal cellular hydration and recovery. Pink Himalayan salt provides trace minerals your body craves.

Fermented protein source and food-based fat for balanced nutrition. Naturally seed oil-free for clean, wholesome ingredients.

Electrolytes + Coconut Water

Yogurt

Includes specialized adaptogens to enhance uptake of creatine and key nutrients, ensuring your body gets maximum benefit from every sip. Work with your body's natural systems, not against them.

Fiber to help digestive balance, close nutrient gaps, and support satiety. Works with chicory root inulin for prebiotic benefits. 7g fiber per serving.

Adaptogen blend

Oat Fiber

A custom blend of over 20 vitamins and minerals helps fill nutrient gaps and provide full-spectrum support for daily wellness. 20+ essential nutrients.

Vitamin & Mineral Blend

Known for soothing properties and GI comfort. Especially beneficial for those experiencing digestive sensitivity on GLP-1 medications.

Ginger Root

Key ingredients

experienced improved gut health & digestion*

loved getting an extra daily serving of vegetables

Creatine+

Meal Shake

Better taste, better results

Customer reviews

Energy Bundle

Greens & Gains Bundle

Immunity Bundle

Starter Bundle

Ultimate Bundle

Vitality Bundle

Bundle & save

Factor Form is brought to you by HelloFresh - bringing our passion for great food to high-quality, delicious, and nutrient-rich supplements.

{{units}} Servings | Delivered every {{weeks}} weeks

Peach mango creatine with orange background

We took the strength-building power of creatine and fused it with hydrating electrolytes. The result? A single scoop that powers your energy, sharpens your focus, and includes an absorption boost to ensure your body gets more out of what you put in‡.

From GLP-1 support to daily wellness, Meal Shake helps close nutrient gaps and sustain energy with premium, bioavailable fuel. In both creamy Vanilla and refreshing Lemon, our formula is engineered to be light, smooth, and entirely delicious.

5g of creatine monohydrate supports your body's energy system to enhance muscle power during exercise.

High-quality whey protein isolate to help combat muscle loss and fatigue during your weight management journey.

Muscular Energy

30g Protein

Electrolytes and coconut water help maintain fluid balance and replenish essential minerals for optimal cellular hydration.

Oat fiber and chicory root inulin support digestive balance, close nutrient gaps, and promote lasting satiety.

Fast Hydration

7g Fiber

Our adaptogen blend enhances uptake of creatine and key nutrients, supporting mental clarity and focus.

A comprehensive blend including magnesium to fill nutrient gaps and provide full-spectrum daily support.

Cognitive Function

20+ Vitamins & Minerals

Fuel your best life, inside and outside the gym.

Performance Nutrition for Everyone.

What’s inside

Three powerful systems

Five powerful systems

A refreshing, citrusy twist on greens for energy, gut and immune support

A refreshing, citrusy twist on greens for energy, gut, and immune support, in single-serving packets

Your essential macro and micronutrient fuel, in under 60 seconds

A performance boost for every part of your day

Supplements that taste great, deliver real benefits, and fit seamlessly into your routine.

Fuel, recover, repeat - backed by Factor.

Update payment details

You do not have any active subscriptions at the moment.

Active  subscriptions

Cancelled subscriptions

Factor

Manage Subscriptions

Meal subscription

It looks like you haven't placed an order or started a subscription yet. Once you do, you’ll find all your details and invoices here.

No orders yet

{{supplements}} supplements every {{weeks}} weeks

One-time-purchase

View your complete supplement purchase history and download past invoices.

Order History

Your login details are used for all your subscriptions.

Manage your notification preferences for each subscription.

Review order history for all your subscriptions.

Manage your payment methods for each subscription.

You can easily adjust this frequency—set the pace that works best for you.

Your Factor Form supplement subscription is active

Your Factor Form supplement subscription is cancelled.

We’re sorry to see you go. Please note that ending your subscription will also remove any earned promotions or rewards.

Want to cancel your supplement subscription?

Supplement subscription

Get free delivery for one-time purchase orders above $65.

Free delivery above $65

Get free delivery for all orders with a subscription.

Use your Factor password to complete your Factor Form checkout faster.

Enter your email to save your free samples

One reset that actually sticks.

📋 Supplement label

OTHER INGREDIENTS:

Hear from our customers on how our supplements impact their health.

Success stories from customers

Exclusive 50% off Daily Greens!

Start now with 50% off our Daily Greens for 1 year.

Fuel your body. Power your potential.

Exclusive pricing for Factor users

30g protein, 7g fiber, 220 calories. Light, smooth, and actually delicious. Member pricing available.

NEW! Discover Meal Shake

Payment

We added {{discount}} off your second box, plus more surprise savings to the boxes ahead.

You’re getting {{discount}} off boxes 3 to 5. No action needed — it’s already applied at checkout.

Your credits apply automatically to future orders and can be combined with discounts and rewards.

We automatically apply this discount to your selected meal plan (no extra meals or additional items).

The final price of the box after discounts can be checked in the order summary.

Edit delivery address

Choose how often you’d like to receive a box.

You can only use one promo code at a time. Applying a new one will replace your current discount or benefit.

Frequently Asked Questions

Getting Started

Managing my Subscription

Nutrition & Ingredients

Receiving My Meals

Enjoying My Meals

Can’t find your answer?

America's #1 Ready-to-Eat Meal Delivery Service