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Frequently Asked Questions

How do I subscribe to an add-on?

To receive add-ons in every box, you can subscribe to select add-ons.

To subscribe to an add-on:

  • In the add-ons section below your meals, click "Select add-ons" or "Edit add-ons" to view what’s available for that week.
  • If an add-on is available for subscription, you can check the box next to “Subscribe to this add-on”.
  • Follow the steps to start your subscription.
  • Click "Save" to confirm the changes to your box.
How do I cancel an add-on subscription?

You can easily cancel your add-on subscription any time before your weekly cutoff of Wednesday 11:59 pm CST.

To cancel an add-on subscription:

  • In the add-ons section, click "Edit add-ons".
  • Find the subscription you want to cancel under "Your add-ons".
  • Uncheck the box that says "Subscribed".
  • Confirm by clicking "Unsubscribe from add-on".
  • Click “Save” to confirm the changes to your box.

    Once confirmed, you’ll no longer receive the add-on unless you manually add it, or start a new add on subscription.

    NOTE: Add-ons will be charged with your meal box directly after the weekly cutoff, seen on your My Menu Page, the week prior to your scheduled delivery.
How can I change the quantity of a subscribed add-ons?

The quantity of add-ons you originally subscribed to will be your default quantity for future week. You can change the quantity of your add-ons for future weeks by visiting your account before your weekly cutoff the week prior to your scheduled delivery.

To change the quantity of your add-on for a specific week:

  • Click "Select add-ons" or "Edit add-ons" to find your add-on subscription.
  • Tap on '-' minus or '+' plus.
  • Follow the prompts to select the new amount you want.
  • Choose either "Get X in this box only" or "Get X in every future box". If you choose every box, we’ll prompt you to confirm the new price of your add-on subscription.
  • Click "Save" to confirm the changes to your box.

    When you skip an add-on, you won’t receive it for that given week, but we’ll keep your subscription active for all other weeks, unless you skip or cancel. You’ll still receive your meals, unless you skip the week for your entire box.
Can I skip a week of an add-on subscription, but still receive my meals?

Yes, you totally can!

To skip a week of your add-on subscription:

  • Click "Select add-ons" or "Edit add-ons" to find your add-on subscription.
  • Tap on '-' minus.
  • Follow the prompts to skip your add-on for the week.
  • Select "Skip for this box only".
  • Click “Save” to confirm the changes to your box.

    When you skip an add-on, you won’t receive it for that given week, but we’ll keep your subscription active for all other weeks, unless you skip or cancel. You’ll still receive your meals, unless you skip the week for your entire box.
How do I edit my order?

Each week we will automatically select meals for you based on any meal preferences indicated on your account, but you can edit meal selections anytime before your weekly cutoff, 11:59 pm CT on the day of the week indicated on your My Menu page for delivery the following week.

On Web (Desktop & Mobile Device):

  • Log into your account.
  • Click on the date of the delivery you'd like to edit. You can find the 'dates' located at the top of the page just below the Menu Bar.
  • Click 'Edit Meals'.
  • Adding Meals: Click on 'Add' next to any meal you'd like to include in your order.
  • Increase/decrease Quantity: Click the ‘+’ to increase the quantity and click '-' to remove a meal from your or reduce the quantity.
  • Once you are done selecting your meals, click on 'Continue'.
  • You'll be taken to the Add-Ons page. Choose any add-ons you'd like and click ‘All done!’ or click 'Skip' to save and confirm your order.

    On App:

  • Log into your account.
  • Scroll down and find the delivery that you would like to edit. To edit your delivery, click ‘Make Changes'.
  • Adding Meals: Click on 'Add To Your Box' next to any meal you'd like to include in your order.
  • Increase/decrease Quantity: Click the ‘+’ to increase the quantity and click '-' to remove a meal from your or reduce the quantity.
  • Once you are done selecting your meals, click 'Save’ in the upper righthand corner.
  • You'll be taken to the Add-Ons page. Choose any add-ons you'd like and click ‘Save Add-Ons’ or click 'Skip Add-Ons' to save and confirm your order.
My Freezer Provisions box arrived at a different day/time than my other items. Is this normal?

Yes. Because the Freezer Provisions items arrive in a separate box, this can be expected with any order of our Freezer Provisions items! After your Freezer Provisions purchase has been processed, you will receive an order confirmation email including details informing you of this. Additionally, you will receive an email with a tracking link for your delivery once your order has been shipped.

Rest assured, we freeze our product at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away.

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