Frequently Asked Questions
We deliver Saturday, Sunday, Monday, Tuesday or Wednesday, depending on your zip code. Our cutoff for any new or modified orders is dependent on your delivery day. For Saturday and Sunday Deliveries, the cutoff is Tuesday at 11:59 pm CT, one week prior to delivery. For all other delivery days, the cutoff will be Wednesday at 11:59 CT for deliveries the following week.
After your first order, you’ll start receiving a box of food every week! You will always have until your cutoff time to modify the order, including the meal selections, plan size, and billing and shipping information.
We need a week of lead time because all meals are completely made fresh-to-order by our chefs. We wait until after the cutoff to order ingredients, so we can assure our ingredients are fresh and we don't have too much.
The health of our customers and the safety of our food has always been the #1 priority for Factor and while COVID-19 is very much top of mind to all of us these days, it is only one of many food safety concerns that the ready-to-eat meals businesses (such as restaurants, grocery stores and Factor) manage every day.
We take this responsibility seriously and always meet or exceed the ongoing guidance from the experts at CDC, FDA, USDA and Health Departments across all aspects of our business and are taking extra precautions to provide further assurance to our customers during this current pandemic.
- Our kitchen and production facility undergoes a full, “deep” sanitation daily as well as multiple sanitation cleaning of all equipment throughout the day.
- Employees are given a health screening as they arrive at work and are sent home if they are ill; all employees properly wash their hands every time they enter a food production area and always wear gloves and masks when they handle food. They are provided clean coats, which are changed at specific times during each day. Hair and beard nets have always been worn throughout our production facility with 100% compliance.
- The Factor facility is permitted by the Health Department whose standards mirror or exceed those of the USDA, FDA and Illinois Department of Health. We operate with robust quality and food safety protocols which are designed specifically for our facility. And of course, our kitchen adheres to USDA cooking/cooling temperature requirements.
- Employees who pack your weekly order wear masks and gloves when handling the packaged meals and equipment is regularly wiped down and sanitized.
Here is a link to the FDA's frequently asked questions site regarding COVID-19.
Please don't hesitate to reach out to our Customer Experience Team with any questions by calling 888.573.5727.
