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Factor | FAQs

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Enjoy the convenience of our prepared meal delivery services and choose from 35 weekly pre-made meals and 60+ add-ons, including snacks, smoothies, and more.

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Calorie Smart

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I eat everything

Full of fiber

Flexitarian

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Keto

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Perfectly portioned meals with around 550 calories or less per serving

Delicious keto-friendly meals with around 15 grams or less of net carbs

Select from the categories below. You can always change them later!

Deliciously satisfying meals with 30 grams or more of protein to support your wellness goals

Targeted supplements built to work with your meals. Exclusive pricing for Factor members.

Wellness beyond the plate

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Your subscription is deactivated and you can continue below to request account deletion. As a friendly reminder, you will still receive any processed orders on the way or scheduled to be delivered the upcoming week. Please note, while we are working on your account deletion request, your account will remain accessible. Once the process is complete, your account will be permanently removed as requested.

1. Account Deletion Process.

To start the deletion process of your account, please navigate to our website and cancel your Subscription first.

1. Cancel Subscription

Please confirm that you want to delete your account. We will delete it within 30 days and send a confirmation email.

We are sad to see you go!

After you have completed all the above steps successfully, and sent an email to our customer support regarding your account deletion. You should receive a confirmation email in the near future when the process is complete.

Please complete the "cancel subscription" step to continue with account deletion flow

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Your subscription is deactivated. Your account deletion would be delayed if you have an active delivery that is on its way, or a confirmed delivery for the upcoming week. Once there are no ongoing deliveries, only then will the account deletion process be commenced. 

Send request

After you have cancelled your subscription, you can request to have your account deleted. To submit your account deletion request, select `Send request` and follow the prompts to confirm.

Please note that all of your account data will be removed, including any discounts or credit. If you return to HelloFresh in the future, you'll need to create a new account.

2. Request Deletion.

To finalize deleting your account, we need to send an email to our customer service representatives.

Dear HelloFresh Customer Care,

Please kindly delete my account and all the data associated with it.

Thank you.

Best,

First Step Incomplete

Please disconnect your Apple ID from your account

1. On your iPhone, go to Settings, then tap your name.
2. Tap Password & Security > Apps Using Apple ID.
3. Select the app ‘HelloFresh’, then tap Stop Using Apple ID.

Since you registered with your Apple ID, you’ll need to disconnect your Apple ID from this account before you delete it.

After you’ve stopped using your Apple ID for this account, you’ll need to request to have your account deleted. 

Please note that all of your account data will be lost, including any discounts or credit. If you return to HelloFresh in the future, you’ll need to create a new account.

Please confirm that you want to delete your account. We’ll delete it within 45 days and send a confirmation email.

We’ll send an email within 45 days to confirm account deletion.

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INGREDIENTS & BENEFITS*

A full serving of vegetables - very easy. 2 minutes and gone.

Daily Greens

Tastewise, honestly these greens are definitely one of the best that I've tried, and I've tried quite a few over the last 20 years.

I'm impressed with the amount of vitamins and minerals and greens that I'm getting, that's a big help.

Wow it's actually not as green-tasting as I thought it would be! The taste is a LOT better than the greens powder I usually take.

I'm really proud of myself for taking it every single day. It's something very easy to implement, even for those of us who have a very hard time sticking to some sort of routine.

Hear from our customers on how Daily Greens impacts their health.

Mixed quickly and easily and dissolved completely with zero clumping, no electric blender required. The to go packets are very convenient.

Whey Protein

The packets make it nice and easy in the morning to put into my smoothie. Not having a scoop makes it a lot less messy.

I love LOVE the chocolate whey protein and I'm confident enough to say that it is probably the best one I've ever had. It has surpassed my expectations in terms of taste and quality so much so that I now have tubs of isopure gathering dust in my closet, and even friends that I've shared packets with have agreed with me.

It's high in protein, low in sugar, and is not chalky.

See what customers are saying about our whey protein.

There is something mentally stimulating about feeling like you've done something good for yourself within the first three minutes of waking up.

Love the individual packaging and tastes great!

Appearance, aroma, taste, texture, I would give it a 5/5. I definitely think it's one of the better products I've tried.

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Some recipes in your menu may still include these ingredients. Check each recipe before you order.

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Tell us what you like to eat so we can tailor meal picks to your taste. Access to the full menu will always be available.

Your food profile helps us set your meal picks and sort the menu by what’s most relevant to you

You’ll always have access to the full menu.

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Prep in advance and save time throughout the week

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[x] meals & [x] servings

We recommend updating your plan to better fit your household starting from [date]

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This change will apply to the future automatic selections. Any meal you have personally selected for upcoming weeks will remain unchanged.

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Which proteins do you enjoy?

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Which meat-free proteins do you enjoy?

Enjoy personalized meal selections and menu ranking tailored to your taste. Edit your food profile in settings.

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Tailor your meal selections and menu to your taste.

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Primarily plant-based with the occasional inclusion of meat.

Prioritizes meat as the central protein source for every meal.

Includes fish and seafood while excluding all other meat products.

Your diet

Excludes meat and fish, focusing on plants, dairy, and eggs.

Cooking style

Diet type

Factor takes the stress out of healthy living. We provide fresh, ready-prepared meals that support even the busiest of lifestyles! We shop, prep, cook, and deliver to your door for you so you can experience the benefits of clean eating without the hassle. When you are fit, you look great, feel amazing and have the energy and focus you need. As an added bonus, our team of dietitians is always available for extra accountability to help you crush your goals with our nutrition coaching programs!

Your meals will stay fresh for a full 7 days in the fridge.

We use several carriers depending on your location, including CMS (Chicago Messenger Service), UDS, Blue Streak, AxleHire, Lasership, UPS, and FedEx. Please contact our Customer Experience Team at 888.573.5727 for details about delivery to your area.

Yes! We do offer ketogenic meals. These meals will be labeled with a “KETO” tag underneath the photo of the meal.

In order for our meals to be deemed ketogenic, the meal must contain at least 60% of calories coming from fat, around 20% of calories coming from protein, and 10% or less of calories coming from carbohydrates. Since each individual will have a different carbohydrate threshold that allows them to remain in ketosis, the carbohydrate content of our meals varies.

Some of our meals may be low in carbohydrates, but are not quite high enough in fat to be considered ketogenic! By simply adding more fat to these meals, you can achieve a “more ketogenic-friendly” meal.

Factor meals are gluten-free, meaning they are made without ingredients containing gluten, but are not certified gluten-free. They are cooked in facilities handling ingredients with gluten and are not recommended for individuals with severe gluten sensitivity.

Common Questions

What are the benefits of Factor?

How long do meals last?

Which delivery carriers do you use?

Do you offer ketogenic meals?

Are Factor meals gluten-free?

Where can I see the upcoming menu?

Your preferences will help us show you the most relevant meals first. You will still have access to all the meals each week.

Nutritiously balanced meals with around 35 grams of total carbs or less

A wide variety of well-balanced, chef-prepared meals with whole-food ingredients to fit any lifestyle

Well-balanced meals centered around veggies and purposeful proteins for a flexitarian lifestyle

Nourish your post GLP-1 journey with perfectly portioned, protein-forward, calorie-friendly meals

Delicious keto-friendly meals with around 15 grams of net carbs or less

Tip: Our menu also includes Salads and Breakfast! Consider sizing up your plan to cover more meal occasions.

Choose your Factor experience

Pause or cancel anytime

No commitments

You can always adjust this later.

Which meals should we cover?

How many days per week?

Adjust your plan size

Built around your goals and preferences–adjust it anytime. Explore the menu after checkout.

Your customized meal plan is ready.

Based on what you told us, we recommend this meal plan for you.

Your Factor meal plan.

What are your goals?

We’ll use these to determine the best plan for you.

How many meals would you like per week?

Any protein recipes to exclude?

We’ll recommend recipes you’re more likely to enjoy.

We'll prioritize meals that fit your preferences.

Pick a free item from the “Free Add-on” section in every order. You can always change your gift later with new options in every delivery

Don’t forget your free gift

Select meals per week

Select the number of recipes and servings per box you want weekly.

Your meal plan

Deliciously satiating meals with 6 grams of fiber or more to help support a healthy gut

Nourish your GLP-1 journey with perfectly portioned, protein-forward, calorie-friendly meals

We'll show you your preferred meals first, but you’ll have access to the full menu every week.

Low carb, high fat for long-lasting energy, and oh-so-good

We'll prioritize meals that fit your selections. You can always change it later.

What are your meal preferences?

You'll have access to the full menu, but we'll show these meals first.

Please select at least 1 option.

What kind of meals do you prefer?

Total flexibility to build your box each week from our full menu.

Classic Factor experience

A dietitian-designed meal plan for weight loss or maintenance.*

Weight management program

Factor meal tray with pasta and green beans, served with egg bites, a protein shake, and a superfood bar.

Includes pork-derived ingredients like gelatin

This includes recipes with shrimp, scallops, and shellfish stocks

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Unlock healthier eating

All reviews shown are from verified HelloFresh customers. For each of these reviews, HelloFresh checked individually that the customer actually purchased at least one HelloFresh box before writing the review. The ratings shown were selected individually by HelloFresh and do not represent the average of the ratings on Trustpilot.

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Flavorful, real, healthy food!!! Worth every penny!!! I need convenience & portion control!!! I have tried so many meal plans, but my quest is over!!! LOVE, LOVE, LOVE Factor!!!

money

Factor foods are delicious convenient and healthy—I have lost 27 pounds using the Keto menu with more energy and all my dishes are very tasty—with many variations to choose from—so never boring—the cheesecake desserts are so delicious and refreshing and love my banana/strawberry and Tropical fruit smoothies daily!!

stress

Factor has been so helpful keeping me eating balanced meals rather than processed junk. After a long day at work I was so tempted to hit the drive-thru but I said....wait! My dinner will take 2 minutes to cook!!! And I gladly went home and felt good about my choices.

time

Meals are like homemade and make life easier with a busy schedule. Highly recommend if you want healthy meals that save time and are reasonably priced. I have tried other products but these are the best of any I have tried.

We save you serious

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Premium supplements designed to complement your Factor meals.

40 vitamins, minerals & superfoods

6 key electrolytes, zero sugar

Hydration Boost

25g protein, all 9 essential amino acids

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Premium supplements for your lifestyle

Factor Form

Try Factor Form supplements!

Start your day off strong with a filling and flavorful breakfast.

Fruity and functional refreshers perfect for a pick-me-up, any time of day.

Better-for-you desserts and nutritious snacks to help keep you energized on-the-go.

Select 1 free breakfast item per order. Limited terms apply.

Select 2 free add-ons per order. Limited terms apply.

Craveable, better-for-you frozen treats and easy-to-heat staples.

Effortless, wholesome lunches and delicious bites to help you recharge throughout the day.

Represent the eat-clean community with merch made for an active lifestyle.

Stock up on extra proteins and sides that complement and enhance any meal.

Fuel up with delicious shakes that make the ideal on-the-go breakfast, snack, or dessert.

Save on meals, snacks, and beverages with limited-time bundles that make eating well even easier.

Start your day off strong with a hearty and energy-packed breakfast.

Dietitian-approved meals with around or less than 550 calories per serving

Meals made with ingredients that do not contain dairy. Please note, meals are produced in a facility that processes milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, soybean and sesame.

Fresh, crisp greens paired with gourmet toppings for a nutritious, flavorful meal.

Craveable, restaurant-worthy meals made with premium proteins and high quality veggies

Purposefully balanced meals with around 6 grams of fiber or more.

Nourish your GLP-1 journey with perfectly portioned, protein-forward, calorie-friendly meals.

Oh-so-good, low carb, high fat meals for long-lasting energy

Nutrition to support strength and muscle growth. 30g+ protein and 550+ calories for training and recovery, plus performance breakfasts, snacks, and shakes.

Discover the newest, delicious additions to our menu

A wide variety of flavorful, non-spicy meals

Designed for your most active days and workouts including Strength (550+ cal, 30g+ protein) for muscle gains, or Endurance (600+ cal, 45g+ carbs) for high-intensity recovery and sustained energy.

Savory meals made without pork or pork products

Eat in full color this season with fresh & seasonal flavors.

Dietitian-approved meals with around or less than 550 calories per serving.

Factor favorites our customers can’t get enough of

Restaurant-worthy indulgence for a special night in.

Fuel your goals with nutritious options, featuring meals curated in collaboration with Julia Mancuso and Apolo Ohno.

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every day!

Meals per week

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How Factor Form beats AG1

How Factor Form beats competitors

Leave the competition behind

Choose one of our three hydration formulas, or try all three in a variety pack.

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SUPPLEMENT FACTS

NUTRITION FACTS

§ %Daily Values are based on a 2,000 calorie diet.

Select Quantity

Your program will be canceled when moving to the classic experience. You can skip or cancel any time.

Our full menu of meals to choose from for any lifestyle.

Want something more flexible?

Looking for your weight management program meal plan? Go to meal plan

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Choose your preferences and review your information. Once your account is created, you can customize your box.

Skip, pause or cancel anytime.

Flexible, no lock-in plans

A variety of Factor ready-to-eat meals displayed in black trays, featuring grilled chicken, steak, shrimp, vegetables, and mashed potatoes, alongside add-ons like egg bites, beetroot carrot ginger juice, and overnight oats.

Meals and add-ons for every lifestyle—from high-protein, to low-carb and calorie-smart.

Choose from 80+ meals

Make every box a perfect fit by choosing the meals that match your goals.

Personalize your box

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Shaker bottle, 3 full-sized samples and free shipping

Supplements with the same food-first philosophy you trust, created by Factor chefs and dietitians.

From the makers of Factor meals

Turn your daily habit into a delicious ritual with a kit full of greens essentials. Get a free welcome kit with first time subscription order of Daily Greens; Auto-applied at checkout.

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Premium creatine fused with electrolytes for strength and hydration.

A greens powder you’ll look forward to drinking. This once-daily supplement helps fill nutrient gaps and boost overall wellbeing*, with a refreshing citrusy taste.

Your water deserves an upgrade. A great-tasting electrolyte mix with added vitamins and benefits to help you get the most out of every drop.*

Your essential macro and micronutrients in under 60 seconds to help maintain muscle, fill nutrient gaps, and feel full.

Hitting your protein goals never tasted so good. Enjoy a complete protein source with all 9 essential amino acids to help you build muscle and meet your daily protein needs.

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One scoop. Every day. No loading phase needed. Just consistent results that compound over time.

More than just creatine. It's daily wellness, simplified.

High-performance meal support designed to protect against muscle loss and fatigue. 220 calories per serving with everything your body needs.

Protect Your Hard-Earned Progress

Take at the same time each day to build a sustainable routine. Morning or pre-workout works best for most people.

Tailor your meal for your needs. Mix with water for a light, low-calorie option, or mix with milk for a richer, more filling meal that provides an extra boost of protein and calories.

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Simple to use. Easy to love.

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Supports the body's energy system to enhance muscle power during exercise; helps support cognitive function. The most researched form of creatine, proven effective across thousands of studies. 5g per serving.

Superior digestibility and protein quality to help combat muscle loss and fatigue. The purest form of whey with minimal lactose. 30g per serving.

Creatine Monohydrate

Whey Protein Isolate

Helps maintain fluid balance and replenish essential minerals to support optimal cellular hydration and recovery. Pink Himalayan salt provides trace minerals your body craves.

Fermented protein source and food-based fat for balanced nutrition. Naturally seed oil-free for clean, wholesome ingredients.

Electrolytes + Coconut Water

Yogurt

Includes specialized adaptogens to enhance uptake of creatine and key nutrients, ensuring your body gets maximum benefit from every sip. Work with your body's natural systems, not against them.

Fiber to help digestive balance, close nutrient gaps, and support satiety. Works with chicory root inulin for prebiotic benefits. 7g fiber per serving.

Adaptogen blend

Oat Fiber

A custom blend of over 20 vitamins and minerals helps fill nutrient gaps and provide full-spectrum support for daily wellness. 20+ essential nutrients.

Vitamin & Mineral Blend

Known for soothing properties and GI comfort. Especially beneficial for those experiencing digestive sensitivity on GLP-1 medications.

Ginger Root

Key ingredients

experienced improved gut health & digestion*

loved getting an extra daily serving of vegetables

Creatine+

Meal Shake

Better taste, better results

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Factor Form is brought to you by HelloFresh - bringing our passion for great food to high-quality, delicious, and nutrient-rich supplements.

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We took the strength-building power of creatine and fused it with hydrating electrolytes. The result? A single scoop that powers your energy, sharpens your focus, and includes an absorption boost to ensure your body gets more out of what you put in‡.

From GLP-1 support to daily wellness, Meal Shake helps close nutrient gaps and sustain energy with premium, bioavailable fuel. In both creamy Vanilla and refreshing Lemon, our formula is engineered to be light, smooth, and entirely delicious.

5g of creatine monohydrate supports your body's energy system to enhance muscle power during exercise.

High-quality whey protein isolate to help combat muscle loss and fatigue during your weight management journey.

Muscular Energy

30g Protein

Electrolytes and coconut water help maintain fluid balance and replenish essential minerals for optimal cellular hydration.

Oat fiber and chicory root inulin support digestive balance, close nutrient gaps, and promote lasting satiety.

Fast Hydration

7g Fiber

Our adaptogen blend enhances uptake of creatine and key nutrients, supporting mental clarity and focus.

A comprehensive blend including magnesium to fill nutrient gaps and provide full-spectrum daily support.

Cognitive Function

20+ Vitamins & Minerals

Fuel your best life, inside and outside the gym.

Performance Nutrition for Everyone.

What’s inside

Three powerful systems

Five powerful systems

A refreshing, citrusy twist on greens for energy, gut and immune support

A refreshing, citrusy twist on greens for energy, gut, and immune support, in single-serving packets

Your essential macro and micronutrient fuel, in under 60 seconds

A performance boost for every part of your day

Supplements that taste great, deliver real benefits, and fit seamlessly into your routine.

Fuel, recover, repeat - backed by Factor.

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Exclusive 50% off Daily Greens!

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Fuel your body. Power your potential.

Exclusive pricing for Factor users

30g protein, 7g fiber, 220 calories. Light, smooth, and actually delicious. Member pricing available.

NEW! Discover Meal Shake

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