Each week we will automatically select meals for you based on any meal preferences indicated on your account, but you can edit meal selections anytime before your weekly cutoff, 11:59 pm CT on the day of the week indicated on your My Menu page for delivery the following week.

On Web (Desktop & Mobile Device):

• Log into your account.
• Click on the date of the delivery you'd like to edit. You can find the 'dates' located at the top of the page just below the Menu Bar.
• Click 'Edit Meals'.
• Adding Meals: Click on 'Add' next to any meal you'd like to include in your order.
• Increase/decrease Quantity: Click the ‘+’ to increase the quantity and click '-' to remove a meal from your or reduce the quantity.
• Once you are done selecting your meals, click on 'Continue'.
• You'll be taken to the Add-Ons page. Choose any add-ons you'd like and click ‘All done!’ or click 'Skip' to save and confirm your order.
  
  On App:
  
  
• Log into your account.
• Scroll down and find the delivery that you would like to edit. To edit your delivery, click ‘Make Changes'.
• Adding Meals: Click on 'Add To Your Box' next to any meal you'd like to include in your order.
• Increase/decrease Quantity: Click the ‘+’ to increase the quantity and click '-' to remove a meal from your or reduce the quantity.
• Once you are done selecting your meals, click 'Save’ in the upper righthand corner.
• You'll be taken to the Add-Ons page. Choose any add-ons you'd like and click ‘Save Add-Ons’ or click 'Skip Add-Ons' to save and confirm your order.

Our pricing is designed to be as flexible as your lifestyle! Because the cost per meal depends on your plan size and any active seasonal promotions, we recommend checking your personalized pricing directly through your account or our homepage.

New to Factor?

If you’re thinking about joining the Factor fam, the easiest way to see our latest pricing (including any new customer offers) is right on our website:

Head to our homepage.
Click “Get Started.”
Choose your weekly meal plan (6–36 meals per week).
As you adjust your plan, you’ll see the price per meal and estimated weekly total update automatically, so you can find the option that fits your routine.

Already a Factor customer?

You can check your exact pricing anytime in your account:

On Web:Log in and go to Settings → Plan Settings (or Manage Subscription) to view your current per-meal price and shipping cost.

In the App:Tap the Profile icon, then select Plan Settings to see your active plan details.

A few things to keep in mindMore meals, better value: Larger weekly plans typically lower your cost per meal. Premium options: Select add-ons or premium meals may include an additional charge, which is always clearly marked.

You can easily cancel your add-on subscription any time before your weekly cutoff of Wednesday 11:59 pm CST.

To cancel an add-on subscription:

• In the add-ons section, click "Edit add-ons".
• Find the subscription you want to cancel under "Your add-ons".
• Uncheck the box that says "Subscribed".
• Confirm by clicking "Unsubscribe from add-on".
• Click “Save” to confirm the changes to your box.
  
  Once confirmed, you’ll no longer receive the add-on unless you manually add it, or start a new add on subscription.
  
  NOTE: Add-ons will be charged with your meal box directly after the weekly cutoff, seen on your My Menu Page, the week prior to your scheduled delivery.

The quantity of add-ons you originally subscribed to will be your default quantity for future week. You can change the quantity of your add-ons for future weeks by visiting your account before your weekly cutoff the week prior to your scheduled delivery.

To change the quantity of your add-on for a specific week:

• Click "Select add-ons" or "Edit add-ons" to find your add-on subscription.
• Tap on '-' minus or '+' plus.
• Follow the prompts to select the new amount you want.
• Choose either "Get X in this box only" or "Get X in every future box". If you choose every box, we’ll prompt you to confirm the new price of your add-on subscription.
• Click "Save" to confirm the changes to your box.
  
  When you skip an add-on, you won’t receive it for that given week, but we’ll keep your subscription active for all other weeks, unless you skip or cancel. You’ll still receive your meals, unless you skip the week for your entire box.

We offer a variety of meals for different dietary needs and taste preferences. Our meal categories include:

Calorie Smart
Meals with roughly 550 calories, most popular for helping with portion control, weight loss, calorie management, and overall balanced eating.

High Protein

Meals containing at least 30g of protein, most popular for helping with muscle building, those with high protein needs and sports performance.

Keto

Keto meals are designed with a lower percentage of carbohydrates and a higher percentage of fat for those following a ketogenic diet or wanting rich foods that are carb conscious.

Flexitarian

Well-balanced meals with a focus on vegetables and select protein sources, such as chicken and fish, for individuals looking to incorporate a higher intake of veggies while including minimal amounts of purposeful protein.

Low Carb

Meals containing roughly 35g of carbs or less while maintaining a good balance of protein and fat. Most popular for reducing total carbohydrate intake, which may help to balance blood sugar and promote weight loss.

Fiber Filled

Meals within this category contain at least 6 grams of dietary fiber coming from vegetables, fruits, and grains. These meals may promote satiety and help support the gut microbiome!

GLP-1 Support

Balanced meals that are protein-forward, calorie-friendly, and mindfully portioned.

Vegan & Veggie

Wholesome, meat-free meals that prioritize veggies.Great for those following a plant-forward diet or looking to incorporate more fiber-filled, plant-based foods!

Mediterranean

Focuses on heart-healthy fats (olive oil), lean proteins, and high-fiber veggies/grains. It's the "middle ground" diet—not too restrictive, but very clean.

Sodium Smart

Identifies meals specifically designed with lower salt content than the average pre-prepared meal, usually swapping heavy salt for herbs and citrus for flavor.

From the menu you can take a look at each meal’s ingredients, as well as the nutritional information, to make the most informed decisions on the meals that work best for your dietary needs. Simply click on the meals to see this!

Also, our dietitians love jumping on the phone to talk about nutrition! If you have a nutrition question or want to talk through the best meals to order for yourself, click here to schedule a free 20 minute nutrition coaching session!

We freeze our product at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away.

Still, despite shipping your box for maximum freshness, we recommend that you freeze your items upon receipt and do not keep your box outside for more than 6 to 8 hours after delivery.

If your Freezer Provision items appear thawed when you open the box, check for temperature:

• If your product is below 40°F for 2 hours or less, you can enjoy your items right away or place them in the freezer to enjoy at a later date.
• If your product is above 40°F, please discard the products and contact our Customer Care team for further assistance.

The health of our customers and the safety of our food has always been the #1 priority for Factor and while COVID-19 is very much top of mind to all of us these days, it is only one of many food safety concerns that the ready-to-eat meals businesses (such as restaurants, grocery stores and Factor) manage every day.

We take this responsibility seriously and always meet or exceed the ongoing guidance from the experts at CDC, FDA, USDA and Health Departments across all aspects of our business and are taking extra precautions to provide further assurance to our customers during this current pandemic.

• Our kitchen and production facility undergoes a full, “deep” sanitation daily as well as multiple sanitation cleaning of all equipment throughout the day.
• Employees are given a health screening as they arrive at work and are sent home if they are ill; all employees properly wash their hands every time they enter a food production area and always wear gloves and masks when they handle food. They are provided clean coats, which are changed at specific times during each day. Hair and beard nets have always been worn throughout our production facility with 100% compliance.
• The Factor facility is permitted by the Health Department whose standards mirror or exceed those of the USDA, FDA and Illinois Department of Health. We operate with robust quality and food safety protocols which are designed specifically for our facility. And of course, our kitchen adheres to USDA cooking/cooling temperature requirements.
• Employees who pack your weekly order wear masks and gloves when handling the packaged meals and equipment is regularly wiped down and sanitized.
  
  Here is a link to the FDA's frequently asked questions site regarding COVID-19.
  
  Please don't hesitate to reach out to our Customer Experience Team with any questions by calling 888.573.5727.