Frequently Asked Questions
You can deactivate your subscription at any time! Please note, we are not able to modify or cancel an order that has already processed. Orders are processed immediately after your weekly cutoff, which is noted on your My Menu page for meals arriving the following week.
Follow these steps to deactivate the subscription feature on your account:
On web (Desktop or Laptop Computer):
- Log into your account
- Click on the person icon (desktop or laptop) or horizontal lines (phone or tablet) in the top righthand corner of the page.
- Click on ‘Settings.’
- This should take you to the ‘Plan Settings’ page.
- Scroll down to the Status section and click ‘Deactivate My Plan.’
- Deactivating your plan will skip your deliveries indefinitely.
- Scroll down to the bottom of the page and click ‘Cancel Anyway.’
On Mobile Web (Phone or Tablet): - Log into your account
- Click on the horizontal lines in the top righthand corner of the page.
- Click on ‘Settings’
- This should default you to the ‘Plan Settings’ Page. If not, click on the drop down arrow and select ‘Plan Settings’
- Scroll down to the Status section and click ‘Deactivate My Plan’
- Deactivating your plan will skip your deliveries indefinitely.
- Scroll down to the bottom of the page and click ‘Cancel Anyway’
On The iOS App: - Log into your account
- Click on ‘Settings’ icon in the bottom right hand corner
- Click on ‘Personal Information.’
- Click ‘Delete Account.’
- Click on ‘Continue to Deactivate.” Deactivating your plan will skip your deliveries indefinitely.
You can easily cancel your add-on subscription any time before your weekly cutoff of Wednesday 11:59 pm CST.
To cancel an add-on subscription:
- In the add-ons section, click "Edit add-ons".
- Find the subscription you want to cancel under "Your add-ons".
- Uncheck the box that says "Subscribed".
- Confirm by clicking "Unsubscribe from add-on".
- Click “Save” to confirm the changes to your box.
Once confirmed, you’ll no longer receive the add-on unless you manually add it, or start a new add on subscription.
NOTE: Add-ons will be charged with your meal box directly after the weekly cutoff, seen on your My Menu Page, the week prior to your scheduled delivery.
You can deactivate your subscription at any time. Please note, we are not able to modify or cancel an order that has already processed. Orders are processed immediately after your weekly cutoff, which is noted on your Dashboard page for meals arriving the following week.
Follow these steps to deactivate the subscription feature on your account:
On a desktop, laptop or mobile device:
- Log into your account
- Click on the person icon (on desktop or laptop) or the three horizontal lines (on mobile) in the top right corner of the page
- Select ‘Settings’
- This will take you to the ‘Manage Subscription’ page
- Click on 'Cancel this subscription' in the 'Status' section
- Deactivating your plan will skip your deliveries indefinitely
- Click on "Cancel this subscription"
On mobile app: - Log into your account.
- Tap on 'Settings' in the bottom navigation bar
- Tap on 'Manage Subscription' page
- Click on 'Cancel this subscription' in the 'Status' section
- Deactivating your plan will skip your deliveries indefinitely.
- Click on "Cancel this subscription"
Need to change your password? No problem!
On Web (Desktop or Laptop computer):
- Log in to your account.
- Click on the person icon in the top righthand corner of the page.
- Click on 'Settings.'
- Once on the 'Settings' page, click on 'Account Settings' on the lefthand side of the page.
- In the password section, click 'Edit.'
- Input your current password.
- Input your new password twice.
- Click “Save.”
On Mobile Web (phone or Tablet): - Log in to your account.
- Click on the horizontal lines in the top righthand corner of the page.
- Click on 'Settings.'
- Once on the 'Settings' page, click on the dropdown arrow at the top and choose 'Account Settings.'
- In the password section, click 'Edit.'
- Input your current password.
- Input your new password twice.
- Click “Save.”
On Mobile App: - Log in to your account.
- Click on 'Settings.'
- Once on the 'Personal Information'
- Click 'Reset Password'
- Input your current password.
- Input your new password twice.
- Click 'Resert Password' to save your new password.
If You've Forgotten Your Password - Go to "https://go.factor75.com/login"
- Click “Forgot Password?” underneath the green Login button.
- Input the email address associated with your account and select “Reset Password.”
- You’ll soon receive an email with instructions on how to reset that pesky password and access your account again!
To change the email address on your account, simply follow the steps below!
On a desktop or laptop computer:
- Log in to your account.
- Click on the person icon in the top righthand corner of the page.
- Click on 'Settings.'
- Once on the 'Settings' page, click on 'Account Settings' on the lefthand side of the page.
- Click on 'Edit' next to personal info
- Input your new email address.
- Click “Save.”
On a mobile device: - Log in to your account.
- Click on the horizontal lines in the top righthand corner of the page.
- Click on 'Settings.'
- Once on the 'Settings' page, click on the dropdown arrow at the top and choose 'Account Settings.'
- Click on 'Edit' next to personal info
- Input your new email address.
- Click “Save.”
Dry ice is solidified carbon dioxide and is much colder than regular ice. It can burn skin similar to frostbite. As dry ice melts, it turns into carbon dioxide gas and can be a very serious hazard in a small space that isn't well-ventilated. You should wear thick, insulated gloves when handling it and avoid inhaling carbon dioxide gas.
Keep dry ice out of the reach of children and pets. Never eat or swallow dry ice. For safe disposal, allow leftover dry ice to melt and turn into gas in a well-ventilated area. Dry ice can cause carbon dioxide gas to accumulate and build up pressure. Do not dispose of dry ice in a sewer, garbage disposal, garbage chute, etc.
