Frequently Asked Questions
Each week we will automatically select meals for you based on any meal preferences indicated on your account, but you can edit meal selections anytime before your weekly cutoff, 11:59 pm CT on the day of the week indicated on your My Menu page for delivery the following week.
On Web (Desktop & Mobile Device):
- Log into your account.
- Click on the date of the delivery you'd like to edit. You can find the 'dates' located at the top of the page just below the Menu Bar.
- Click 'Edit Meals'.
- Adding Meals: Click on 'Add' next to any meal you'd like to include in your order.
- Increase/decrease Quantity: Click the ‘+’ to increase the quantity and click '-' to remove a meal from your or reduce the quantity.
- Once you are done selecting your meals, click on 'Continue'.
- You'll be taken to the Add-Ons page. Choose any add-ons you'd like and click ‘All done!’ or click 'Skip' to save and confirm your order.
On App: - Log into your account.
- Scroll down and find the delivery that you would like to edit. To edit your delivery, click ‘Make Changes'.
- Adding Meals: Click on 'Add To Your Box' next to any meal you'd like to include in your order.
- Increase/decrease Quantity: Click the ‘+’ to increase the quantity and click '-' to remove a meal from your or reduce the quantity.
- Once you are done selecting your meals, click 'Save’ in the upper righthand corner.
- You'll be taken to the Add-Ons page. Choose any add-ons you'd like and click ‘Save Add-Ons’ or click 'Skip Add-Ons' to save and confirm your order.
To receive add-ons in every box, you can subscribe to select add-ons.
To subscribe to an add-on:
- In the add-ons section below your meals, click "Select add-ons" or "Edit add-ons" to view what’s available for that week.
- If an add-on is available for subscription, you can check the box next to “Subscribe to this add-on”.
- Follow the steps to start your subscription.
- Click "Save" to confirm the changes to your box.
You can easily cancel your add-on subscription any time before your weekly cutoff of Wednesday 11:59 pm CST.
To cancel an add-on subscription:
- In the add-ons section, click "Edit add-ons".
- Find the subscription you want to cancel under "Your add-ons".
- Uncheck the box that says "Subscribed".
- Confirm by clicking "Unsubscribe from add-on".
- Click “Save” to confirm the changes to your box.
Once confirmed, you’ll no longer receive the add-on unless you manually add it, or start a new add on subscription.
NOTE: Add-ons will be charged with your meal box directly after the weekly cutoff, seen on your My Menu Page, the week prior to your scheduled delivery.
The quantity of add-ons you originally subscribed to will be your default quantity for future week. You can change the quantity of your add-ons for future weeks by visiting your account before your weekly cutoff the week prior to your scheduled delivery.
To change the quantity of your add-on for a specific week:
- Click "Select add-ons" or "Edit add-ons" to find your add-on subscription.
- Tap on '-' minus or '+' plus.
- Follow the prompts to select the new amount you want.
- Choose either "Get X in this box only" or "Get X in every future box". If you choose every box, we’ll prompt you to confirm the new price of your add-on subscription.
- Click "Save" to confirm the changes to your box.
When you skip an add-on, you won’t receive it for that given week, but we’ll keep your subscription active for all other weeks, unless you skip or cancel. You’ll still receive your meals, unless you skip the week for your entire box.
Yes, you totally can!
To skip a week of your add-on subscription:
- Click "Select add-ons" or "Edit add-ons" to find your add-on subscription.
- Tap on '-' minus.
- Follow the prompts to skip your add-on for the week.
- Select "Skip for this box only".
- Click “Save” to confirm the changes to your box.
When you skip an add-on, you won’t receive it for that given week, but we’ll keep your subscription active for all other weeks, unless you skip or cancel. You’ll still receive your meals, unless you skip the week for your entire box.
We offer a variety of meals for different dietary needs and taste preferences. Our meal categories include:
Calorie Smart
Meals with roughly 550 calories, most popular for helping with portion control, weight loss, calorie management, and overall balanced eating.
High Protein
Meals containing at least 30g of protein, most popular for helping with muscle building, those with high protein needs and sports performance.
Keto
Keto meals are designed with a lower percentage of carbohydrates and a higher percentage of fat for those following a ketogenic diet or wanting rich foods that are carb conscious.
Flexitarian
Well-balanced meals with a focus on vegetables and select protein sources, such as chicken and fish, for individuals looking to incorporate a higher intake of veggies while including minimal amounts of purposeful protein.
Low Carb
Meals containing roughly 35g of carbs or less while maintaining a good balance of protein and fat. Most popular for reducing total carbohydrate intake, which may help to balance blood sugar and promote weight loss.
Fiber Filled
Meals within this category contain at least 6 grams of dietary fiber coming from vegetables, fruits, and grains. These meals may promote satiety and help support the gut microbiome!
GLP-1 Support
Balanced meals that are protein-forward, calorie-friendly, and mindfully portioned.
Vegan & Veggie
Wholesome, meat-free meals that prioritize veggies.Great for those following a plant-forward diet or looking to incorporate more fiber-filled, plant-based foods!
Mediterranean
Focuses on heart-healthy fats (olive oil), lean proteins, and high-fiber veggies/grains. It's the "middle ground" diet—not too restrictive, but very clean.
Sodium Smart
Identifies meals specifically designed with lower salt content than the average pre-prepared meal, usually swapping heavy salt for herbs and citrus for flavor.
From the menu you can take a look at each meal’s ingredients, as well as the nutritional information, to make the most informed decisions on the meals that work best for your dietary needs. Simply click on the meals to see this!
Also, our dietitians love jumping on the phone to talk about nutrition! If you have a nutrition question or want to talk through the best meals to order for yourself, click here to schedule a free 20 minute nutrition coaching session!
While our meals are not designed specifically for weight loss, they can help you meet your nutrition-related goals depending on how you combine our meals with the other food you enjoy in a day. Our meals can make portion-controlled, balanced eating a consistent part of your routine.
For more direction on how to fit our meals into your weight-loss plan, click here to schedule a complimentary nutrition coaching session with a dietitian from our nutrition team.
Most of our meals typically range from 350-750 calories and average around 600 calories per meal. In order to select the meals best for you, always make sure to click on the images of the meals to see the nutrition facts label and ingredients!
If you would like assistance in choosing the meals to best suit your health goals, click here to schedule a complimentary nutrition coaching session with one of our registered dietitians!
Each meal is perfectly portioned to serve one adult. Since nutrition and ingredients can vary from meal to meal, we encourage you to check the details before placing your order each week.
Simply click on any meal image on our menu page to view the full nutrition label and a complete list of ingredients—making it easy to find meals that fit your preferences and goals.
Yes! We do offer both low carb and ketogenic meals. These meals are thoughtfully crafted to support your low-carb lifestyle while still delivering bold flavors, satisfying portions, and quality ingredients.
Our Low Carb meals contain roughly 35g of carbs or less while maintaining a good balance of protein and fat. Most popular for reducing total carbohydrate intake, which may help to balance blood sugar and promote weight loss.
Our Keto meals are designed with a lower percentage of carbohydrates and a higher percentage of fat for those following a ketogenic diet.
Yes! Some of our meals are customizable. For example, you may have the option to swap the protein for an alternative. If a meal is eligible for customization, you'll see a dropdown menu at the bottom of the recipe preview that lets you make the change.
Keep in mind that swapping the protein can affect the meal’s nutrition and ingredient profile, which may impact the dietary category it falls under.
All of our meals are delivered to you in completely BPA-free CPET individual plastic containers!
CPET stands for Crystallizable PolyEthylene Terephthalate. These plastics are safe for food storage as well as heating in the microwave or oven.
We ship our meals in insulated boxes with gel packs that will keep the box at refrigerated temperatures for quite a long time! We thoroughly test them in all seasons across all climates.
Keep in mind that it is normal for the gel packs to be slightly melted by the time they arrive. This is because they release cold air into the box as they melt. The cold air does dissipate quickly when you open the box, so you should transfer the meals to the fridge immediately.
Don't worry! It’s actually totally normal for gel packs to be slightly melted upon arrival—that’s just them doing their job by releasing cold air into the box. As long as your meals feel cool to the touch and the proteins are below 41°F, they are perfectly safe to enjoy. We have thoroughly tested our insulation to withstand different climates and seasons.
We strongly recommend you transfer your meals immediately to the refrigerator upon delivery. If anything feels warm or you have concerns, please discard them and reach out to our Customer Experience Team right away so we can make it right.
When your order is delivered, unpack your meals and slide them right into your fridge. Yep, that's it! Our meals are intended to be enjoyed fresh for optimal quality, we do not recommend freezing.
Note: Meals are fresh and delicious for at least 7 days after delivery.
You do not need to be home to receive your meals! We ship our meals in insulated boxes with gel packs that will keep the box at refrigerated temperatures for quite a long time! We thoroughly test them in all seasons across all climates.
Keep in mind that it is normal for the gel packs to be slightly melted by the time they arrive. This is because they release cold air into the box as they melt. The cold air does dissipate quickly when you open it, so you should transfer the meals to the fridge immediately.
Meals should arrive at a temperature of 41 degrees Fahrenheit or below. If your meals arrive above this temperature, please discard the meals and contact our Customer Experience Team so we can further assist.
Refer to the back of the meal sleeve for meal-specific heating instructions when using a microwave or oven (for applicable meals). Follow the preparation instructions on the packaging and reheat until the meal reaches an internal temperature of 165° F. Heating times can vary depending on your microwave/oven.
Tip: If using an oven to heat up your meal (check your meal sleeve for applicability), we recommend using a sheet pan so it is easy to get out once hot!
Note: Our meals and packaging are not designed to be heated in a convection or toaster oven.
Refer to the back of the meal sleeve for meal-specific heating instructions, including if your meal can be heated in an oven. Follow the preparation instructions on the packaging and reheat until the meal reaches an internal temperature of 165° F. When using an oven, remove the plastic seal from the meal completely to ensure proper ventilation. Heating times can vary depending on your microwave/oven.
Tip: If using an oven to heat up your meal (check your meal sleeve for applicability), we recommend using a sheet pan so it is easy to get out once hot!
Note: Our meals and packaging are not designed to be heated in a convection or toaster oven.
At this time, we are unable to customize menus based on specific ingredients or macronutrient needs. However, you do have the ability to view and modify your meals each week and remove any items you don’t want.
Our menu contains a full list of ingredients and nutrition label for each meal. You would just need to log on at some point before the cutoff and do a quick check of the meals we have put in your cart. If any meals contain an unwanted ingredient, just remove them from your cart and add something else. Whatever is in your cart at 11:59 pm CT on your cutoff day will be locked in as your order for the following week.
Getting Started
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Nutrition & Ingredients
Receiving My Meals
