Frequently Asked Questions
You can view our current menu without providing any personal information! To see whats cooking, click HERE.
On a desktop or laptop, just click, WEEKLY MENU at the top of our homepage.
On a mobile device, click on the dropdown menu at the top of the page (3 horizontal lines), and click on WEEKLY MENU.
Factor is actually a favorite for singles because it takes the "work" out of cooking for one. There’s no grocery shopping, no measuring, and—best of all—zero food waste.
Every meal is chef-prepared and perfectly portioned for one person.
Get the full scoop on your fuel! Because our menu is always evolving, nutrition and ingredients vary from plate to plate. Check out the details for any meal by clicking its photo on our menu page before you order.
Some of our breakfast options work well to be split in two for a lighter breakfast.
You certainly can! We really try to make it easy to manage your subscription, so if you need to take a break from our delicious meals or you decide that Factor isn’t a fit for you, all you need to do is log into your account and you can cancel your subscription there.
While you can cancel at any time, canceling your subscription does not cancel existing orders. If you cancel your subscription before the weekly cutoff time indicated on your My Menu page, no automated order will be placed for delivery the following week. If you cancel your subscription after the weekly cutoff time and an automated order was placed, that order cannot be canceled and you will receive it the following week. After that, however, you will not incur further charges or receive future deliveries from Factor if your subscription is canceled.
If you still want to cancel, click HERE or follow the instructions below:
On Web (Desktop or Laptop Computer):
Log into your account
Click on the person icon (desktop or laptop) or horizontal lines (phone or tablet) in the top righthand corner of the page.
Click on ‘Settings.’
This should take you to the ‘Manage Subscription’ page.
Scroll down to the Status section and click ‘Deactivate My Plan.’
Deactivating your plan will skip your deliveries indefinitely.
Scroll down to the bottom of the page and click ‘Cancel Anyway.’
On Mobile Web (Phone or Tablet):
Log into your account
Click on the horizontal lines in the top righthand corner of the page.
Click on ‘Settings’
This should default you to the ‘Manage Subscription’ Page. If not, click on the drop down arrow and select ‘Plan Settings’
Scroll down to the Status section and click ‘Deactivate My Plan’
Deactivating your plan will skip your deliveries indefinitely.
Scroll down to the bottom of the page and click ‘Cancel Anyway’
On The iOS App:
Log into your account
Click on ‘Profile’ icon in the bottom right hand corner
Click on ‘Plan Settings.’
Click ‘End meal subscription.’
Click on ‘Cancel Anyway.” Deactivating your plan will skip your deliveries indefinitely.
Each week we will automatically select meals for you based on any meal preferences indicated on your account, but you can edit meal selections anytime before your weekly cutoff, 11:59 pm CT on the day of the week indicated on your My Menu page for delivery the following week.
On Web (Desktop & Mobile Device):
- Log into your account.
- Click on the date of the delivery you'd like to edit. You can find the 'dates' located at the top of the page just below the Menu Bar.
- Click 'Edit Meals'.
- Adding Meals: Click on 'Add' next to any meal you'd like to include in your order.
- Increase/decrease Quantity: Click the ‘+’ to increase the quantity and click '-' to remove a meal from your or reduce the quantity.
- Once you are done selecting your meals, click on 'Continue'.
- You'll be taken to the Add-Ons page. Choose any add-ons you'd like and click ‘All done!’ or click 'Skip' to save and confirm your order.
On App: - Log into your account.
- Scroll down and find the delivery that you would like to edit. To edit your delivery, click ‘Make Changes'.
- Adding Meals: Click on 'Add To Your Box' next to any meal you'd like to include in your order.
- Increase/decrease Quantity: Click the ‘+’ to increase the quantity and click '-' to remove a meal from your or reduce the quantity.
- Once you are done selecting your meals, click 'Save’ in the upper righthand corner.
- You'll be taken to the Add-Ons page. Choose any add-ons you'd like and click ‘Save Add-Ons’ or click 'Skip Add-Ons' to save and confirm your order.
Just follow a few quick steps to change your delivery address:
On a desktop or laptop computer:
- Log in to your account.
- Click on the person icon in the top righthand corner of the page.
- Click on 'Settings.'
- Once on the 'Settings' page, click on 'Manage Subscription' on the lefthand side of the page.
- Click on 'Edit' in the Delivery section.
- Input your new delivery address.
- Click 'Save'.
On a mobile device: - Log in to your account.
- Click on the horizontal lines in the top lefthand corner of the page.
- Click on 'Settings.'
- Once on the 'Settings' page, click on the dropdown arrow at the top and choose 'Manage Subscription.'
- Click on 'Edit' in the delivery section
- Input your new delivery address.
- Click 'Save'.
On the App: - Log in and select 'Profile' followed by 'Plan Settings'
- Scroll down to the delivery section and click 'Edit'
- Enter in your updated delivery address and select 'Save'.
Note: Addresses MUST be updated before your weekly cutoff time as indicated on my My Menu page. We cannot guarantee on-time delivery if addresses are not updated by the cutoff and we may not be able to make any changes after the cutoff.
You can deactivate your subscription at any time! We really try to make it easy to manage your subscription, so if you need to take a break from our delicious meals or you decide that Factor isn’t a fit for you, all you need to do is log into your account and you can cancel your subscription there.
While you can cancel at any time, canceling your subscription does not cancel existing orders. If you cancel your subscription before the weekly cutoff time indicated on your My Menu page, no automated order will be placed for delivery the following week. If you cancel your subscription after the weekly cutoff time and an automated order was placed, that order cannot be canceled and you will receive it the following week. After that, however, you will not incur further charges or receive future deliveries from Factor if your subscription is canceled.
If you still want to cancel, click HERE or follow the instructions below:
On web (Desktop or Laptop Computer):Log into your account
Click on the person icon (desktop or laptop) or horizontal lines (phone or tablet) in the top righthand corner of the page.
Click on ‘Settings.’
This should take you to the ‘Manage Subscription’ page.
Scroll down to the Status section and click ‘Deactivate My Plan.’
Deactivating your plan will skip your deliveries indefinitely.
Scroll down to the bottom of the page and click ‘Cancel Anyway.’
On Mobile Web (Phone or Tablet):Log into your account
Click on the horizontal lines in the top righthand corner of the page.
Click on ‘Settings’
This should default you to the ‘Manage Subscription’ Page. If not, click on the drop down arrow and select ‘Plan Settings’
Scroll down to the Status section and click ‘Deactivate My Plan’
Deactivating your plan will skip your deliveries indefinitely.
Scroll down to the bottom of the page and click ‘Cancel Anyway’
On The iOS App:Log into your account
Click on ‘Profile’ icon in the bottom right hand corner
Click on ‘Plan Settings.’
Click ‘End meal subscription.’
Click on ‘Cancel Anyway.” Deactivating your plan will skip your deliveries indefinitely.
We realize your life changes from week to week, so you have the ability to skip deliveries on our website. Please note, orders must be skipped prior to our weekly cutoff, which is is noted on your My Menu page for meals arriving the following week!
On Web (Desktop & Mobile Device):
- Log in to your account
- At the top of the page, you will find your upcoming delivery dates.
- Select the date you'd like to skip and click the 'Change or Skip Delivery' button.
- You'll see a pop-up. Click 'Skip Week' to skip your order.
On App: - Log in to your account Scroll down and find the upcoming delivery you would like to skip.
- Under the menu option for the delivery, select 'Edit Delivery'
- You'll see a pop-up. Click 'Skip this week'.
- A pop will appear confirming that you’ve skipped the delivery.
You can easily cancel your add-on subscription any time before your weekly cutoff of Wednesday 11:59 pm CST.
To cancel an add-on subscription:
- In the add-ons section, click "Edit add-ons".
- Find the subscription you want to cancel under "Your add-ons".
- Uncheck the box that says "Subscribed".
- Confirm by clicking "Unsubscribe from add-on".
- Click “Save” to confirm the changes to your box.
Once confirmed, you’ll no longer receive the add-on unless you manually add it, or start a new add on subscription.
NOTE: Add-ons will be charged with your meal box directly after the weekly cutoff, seen on your My Menu Page, the week prior to your scheduled delivery.
Factor’s team of registered dietitians have thoughtfully created nutrition standards that guide our menu offerings, ensuring they reflect a balanced and wholesome approach to eating. These standards are informed by evidence-based guidelines and dietary recommendations.
Our approach prioritizes the use of nutrient-dense, whole-food ingredients while reducing unnecessary additives and fillers—so meals deliver real nourishment you can feel good about and help you meet your goals!
Have a question? Our dietitians are here to help! Click here to schedule a complimentary nutrition coaching session.
We offer a variety of meals for different dietary needs and taste preferences. Our meal categories include:
Calorie Smart
Meals with roughly 550 calories, most popular for helping with portion control, weight loss, calorie management, and overall balanced eating.
High Protein
Meals containing at least 30g of protein, most popular for helping with muscle building, those with high protein needs and sports performance.
Keto
Keto meals are designed with a lower percentage of carbohydrates and a higher percentage of fat for those following a ketogenic diet or wanting rich foods that are carb conscious.
Flexitarian
Well-balanced meals with a focus on vegetables and select protein sources, such as chicken and fish, for individuals looking to incorporate a higher intake of veggies while including minimal amounts of purposeful protein.
Low Carb
Meals containing roughly 35g of carbs or less while maintaining a good balance of protein and fat. Most popular for reducing total carbohydrate intake, which may help to balance blood sugar and promote weight loss.
Fiber Filled
Meals within this category contain at least 6 grams of dietary fiber coming from vegetables, fruits, and grains. These meals may promote satiety and help support the gut microbiome!
GLP-1 Support
Balanced meals that are protein-forward, calorie-friendly, and mindfully portioned.
Vegan & Veggie
Wholesome, meat-free meals that prioritize veggies.Great for those following a plant-forward diet or looking to incorporate more fiber-filled, plant-based foods!
Mediterranean
Focuses on heart-healthy fats (olive oil), lean proteins, and high-fiber veggies/grains. It's the "middle ground" diet—not too restrictive, but very clean.
Sodium Smart
Identifies meals specifically designed with lower salt content than the average pre-prepared meal, usually swapping heavy salt for herbs and citrus for flavor.
From the menu you can take a look at each meal’s ingredients, as well as the nutritional information, to make the most informed decisions on the meals that work best for your dietary needs. Simply click on the meals to see this!
Also, our dietitians love jumping on the phone to talk about nutrition! If you have a nutrition question or want to talk through the best meals to order for yourself, click here to schedule a free 20 minute nutrition coaching session!
Each meal is perfectly portioned to serve one adult. Since nutrition and ingredients can vary from meal to meal, we encourage you to check the details before placing your order each week.
Simply click on any meal image on our menu page to view the full nutrition label and a complete list of ingredients—making it easy to find meals that fit your preferences and goals.
Yes, we do offer vegetarian meals! We strive to have 5 vegetarian options on the menu every single week! Many of these vegetarian meals are also considered vegan, which means they are designed to be free of all animal products - no meat, fish, eggs, or dairy!
Our vegetarian and vegan dishes are created to be just as satisfying and flavorful as their meat-based counterparts, using wholesome ingredients to help you feel your best while enjoying every bite.
Yes! Some of our meals are customizable. For example, you may have the option to swap the protein for an alternative. If a meal is eligible for customization, you'll see a dropdown menu at the bottom of the recipe preview that lets you make the change.
Keep in mind that swapping the protein can affect the meal’s nutrition and ingredient profile, which may impact the dietary category it falls under.
At this time, we are unable to customize menus based on specific ingredients or macronutrient needs. However, you do have the ability to view and modify your meals each week and remove any items you don’t want.
Our menu contains a full list of ingredients and nutrition label for each meal. You would just need to log on at some point before the cutoff and do a quick check of the meals we have put in your cart. If any meals contain an unwanted ingredient, just remove them from your cart and add something else. Whatever is in your cart at 11:59 pm CT on your cutoff day will be locked in as your order for the following week.
To update your payment information, simply follow the steps below!
On a desktop or laptop computer:
-Log in to your account.
-Click on the person icon in the top righthand corner of the page.
-Click on 'Settings.'
-Once on the 'Settings' page, click on 'Payment' on the lefthand side of the page.
-Click on 'Edit' in the Payment Method section.
-Input your new payment method.
-Click 'Save'.
On a mobile device:
-Log in to your account.
-Click on the horizontal lines in the top lefthand corner of the page.
-Click on 'Settings.'
-Once on the 'Settings' page, click on the dropdown arrow at the top and choose 'Payment.'
-Click on 'Edit' in the Payment Method section.
-Input your new payment method.
-Click 'Save'.
On the App:
-Log in to your account.
-Click 'Profile'
-Scroll down and select 'Payment'.'
-Click on 'Edit' in the Payment Method section.
-Input your new payment method.
-Click 'Save'.
Please note, this change will apply to future orders; however, it will not apply to orders that have already processed.
Transparency is important to Factor, and we make it our priority to provide as much nutrition information to our customers about every ingredient in every recipe as possible.
Because an expansive amount of dietary preferences and dietary needs exist, we may not be able to accommodate specific needs. We leave it to our customers to review the ingredients and determine with their healthcare team which meals best meet their dietary needs.
Our pricing is designed to be as flexible as your lifestyle! Because the cost per meal depends on your plan size and any active seasonal promotions, we recommend checking your personalized pricing directly through your account or our homepage.
New to Factor?
If you’re thinking about joining the Factor fam, the easiest way to see our latest pricing (including any new customer offers) is right on our website:
Head to our homepage.
Click “Get Started.”
Choose your weekly meal plan (6–36 meals per week).
As you adjust your plan, you’ll see the price per meal and estimated weekly total update automatically, so you can find the option that fits your routine.
Already a Factor customer?
You can check your exact pricing anytime in your account:
On Web:Log in and go to Settings → Plan Settings (or Manage Subscription) to view your current per-meal price and shipping cost.
In the App:Tap the Profile icon, then select Plan Settings to see your active plan details.
A few things to keep in mindMore meals, better value: Larger weekly plans typically lower your cost per meal.
Premium options: Select add-ons or premium meals may include an additional charge, which is always clearly marked.
Think of Freebies as a "thank you" for being a loyal customer. As you progress through your subscription, you’ll occasionally earn Free Box credits (a $78 value) to gift to friends and family. It’s the perfect way to help your inner circle kickstart their healthy habits.
Each Freebie covers the cost of a 6-meal box ($78). Your friend just covers the shipping fee. If they choose a larger plan or add any premium extras, they’ll simply pay the difference.
Redeeming a Freebie signs the recipient up for a standard Factor subscription. They can choose to keep the momentum going or cancel anytime before their next cutoff.
Head to the "Feed Friends" tab in the top right corner of your account. If you have Freebies available, you can enter your friend's email and send the invite directly.
Note: If you don't see any Freebies yet, you’ll see our Referral Program "Give & Get" offer instead, which earns you account credit!
Do Freebies expire?
Yes, so don't let them go to waste: Once a Freebie lands in your account, you have 21 days to send it. Once the referrasl is sent, they have 60 days to claim their box.
Freebies are strictly for gifting—they are about sharing the love. If you’re looking to earn credits for your own future boxes, use your Referral Link (the "Give $40, Get $40" offer) instead.
The quantity of add-ons you originally subscribed to will be your default quantity for future week. You can change the quantity of your add-ons for future weeks by visiting your account before your weekly cutoff the week prior to your scheduled delivery.
To change the quantity of your add-on for a specific week:
- Click "Select add-ons" or "Edit add-ons" to find your add-on subscription.
- Tap on '-' minus or '+' plus.
- Follow the prompts to select the new amount you want.
- Choose either "Get X in this box only" or "Get X in every future box". If you choose every box, we’ll prompt you to confirm the new price of your add-on subscription.
- Click "Save" to confirm the changes to your box.
When you skip an add-on, you won’t receive it for that given week, but we’ll keep your subscription active for all other weeks, unless you skip or cancel. You’ll still receive your meals, unless you skip the week for your entire box.
Yes, you totally can!
To skip a week of your add-on subscription:
- Click "Select add-ons" or "Edit add-ons" to find your add-on subscription.
- Tap on '-' minus.
- Follow the prompts to skip your add-on for the week.
- Select "Skip for this box only".
- Click “Save” to confirm the changes to your box.
When you skip an add-on, you won’t receive it for that given week, but we’ll keep your subscription active for all other weeks, unless you skip or cancel. You’ll still receive your meals, unless you skip the week for your entire box.
We’re proud to offer complimentary 20-minute nutrition coaching sessions with one of our registered dietitians. These sessions are designed to provide personalized nutrition and lifestyle guidance, as well as support in selecting meals that align with your goals.
This isn’t a sales call—just expert advice, tailored to you, with no strings attached. We're here to help you feel your best!
Click here to schedule your call!
While our meals are not designed specifically for weight loss, they can help you meet your nutrition-related goals depending on how you combine our meals with the other food you enjoy in a day. Our meals can make portion-controlled, balanced eating a consistent part of your routine.
For more direction on how to fit our meals into your weight-loss plan, click here to schedule a complimentary nutrition coaching session with a dietitian from our nutrition team.
Most of our meals typically range from 350-750 calories and average around 600 calories per meal. In order to select the meals best for you, always make sure to click on the images of the meals to see the nutrition facts label and ingredients!
If you would like assistance in choosing the meals to best suit your health goals, click here to schedule a complimentary nutrition coaching session with one of our registered dietitians!
Don't worry! It’s actually totally normal for gel packs to be slightly melted upon arrival—that’s just them doing their job by releasing cold air into the box. As long as your meals feel cool to the touch and the proteins are below 41°F, they are perfectly safe to enjoy. We have thoroughly tested our insulation to withstand different climates and seasons.
We strongly recommend you transfer your meals immediately to the refrigerator upon delivery. If anything feels warm or you have concerns, please discard them and reach out to our Customer Experience Team right away so we can make it right.
When your order is delivered, unpack your meals and slide them right into your fridge. Yep, that's it! Our meals are intended to be enjoyed fresh for optimal quality, we do not recommend freezing.
Note: Meals are fresh and delicious for at least 7 days after delivery.
These items should always be stored in your freezer, not refrigerator.
To enjoy from frozen, simply follow the instructions listed on the packaging of each item.
We always recommend viewing the packaging for the most up to date prep instructions and enjoy by date once you receive your Freezer Provisions items!
We freeze our product at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away.
Still, despite shipping your box for maximum freshness, we recommend that you freeze your items upon receipt and do not keep your box outside for more than 6 to 8 hours after delivery.
If your Freezer Provision items appear thawed when you open the box, check for temperature:
- If your product is below 40°F for 2 hours or less, you can enjoy your items right away or place them in the freezer to enjoy at a later date.
- If your product is above 40°F, please discard the products and contact our Customer Care team for further assistance.
The health of our customers and the safety of our food has always been the #1 priority for Factor and while COVID-19 is very much top of mind to all of us these days, it is only one of many food safety concerns that the ready-to-eat meals businesses (such as restaurants, grocery stores and Factor) manage every day.
We take this responsibility seriously and always meet or exceed the ongoing guidance from the experts at CDC, FDA, USDA and Health Departments across all aspects of our business and are taking extra precautions to provide further assurance to our customers during this current pandemic.
- Our kitchen and production facility undergoes a full, “deep” sanitation daily as well as multiple sanitation cleaning of all equipment throughout the day.
- Employees are given a health screening as they arrive at work and are sent home if they are ill; all employees properly wash their hands every time they enter a food production area and always wear gloves and masks when they handle food. They are provided clean coats, which are changed at specific times during each day. Hair and beard nets have always been worn throughout our production facility with 100% compliance.
- The Factor facility is permitted by the Health Department whose standards mirror or exceed those of the USDA, FDA and Illinois Department of Health. We operate with robust quality and food safety protocols which are designed specifically for our facility. And of course, our kitchen adheres to USDA cooking/cooling temperature requirements.
- Employees who pack your weekly order wear masks and gloves when handling the packaged meals and equipment is regularly wiped down and sanitized.
Here is a link to the FDA's frequently asked questions site regarding COVID-19.
Please don't hesitate to reach out to our Customer Experience Team with any questions by calling 888.573.5727.
Refer to the back of the meal sleeve for meal-specific heating instructions when using a microwave or oven (for applicable meals). Follow the preparation instructions on the packaging and reheat until the meal reaches an internal temperature of 165° F. Heating times can vary depending on your microwave/oven.
Tip: If using an oven to heat up your meal (check your meal sleeve for applicability), we recommend using a sheet pan so it is easy to get out once hot!
Note: Our meals and packaging are not designed to be heated in a convection or toaster oven.
Refer to the back of the meal sleeve for meal-specific heating instructions, including if your meal can be heated in an oven. Follow the preparation instructions on the packaging and reheat until the meal reaches an internal temperature of 165° F. When using an oven, remove the plastic seal from the meal completely to ensure proper ventilation. Heating times can vary depending on your microwave/oven.
Tip: If using an oven to heat up your meal (check your meal sleeve for applicability), we recommend using a sheet pan so it is easy to get out once hot!
Note: Our meals and packaging are not designed to be heated in a convection or toaster oven.
Getting Started
Managing my Subscription
Nutrition & Ingredients
Receiving My Meals
