Frequently Asked Questions
Think of Freebies as a "thank you" for being a loyal customer. As you progress through your subscription, you’ll occasionally earn Free Box credits (a $78 value) to gift to friends and family. It’s the perfect way to help your inner circle kickstart their healthy habits.
Each Freebie covers the cost of a 6-meal box ($78). Your friend just covers the shipping fee. If they choose a larger plan or add any premium extras, they’ll simply pay the difference.
Redeeming a Freebie signs the recipient up for a standard Factor subscription. They can choose to keep the momentum going or cancel anytime before their next cutoff.
Head to the "Feed Friends" tab in the top right corner of your account. If you have Freebies available, you can enter your friend's email and send the invite directly.
Note: If you don't see any Freebies yet, you’ll see our Referral Program "Give & Get" offer instead, which earns you account credit!
Do Freebies expire?
Yes, so don't let them go to waste: Once a Freebie lands in your account, you have 21 days to send it. Once the referrasl is sent, they have 60 days to claim their box.
Freebies are strictly for gifting—they are about sharing the love. If you’re looking to earn credits for your own future boxes, use your Referral Link (the "Give $40, Get $40" offer) instead.
Factor’s team of registered dietitians have thoughtfully created nutrition standards that guide our menu offerings, ensuring they reflect a balanced and wholesome approach to eating. These standards are informed by evidence-based guidelines and dietary recommendations.
Our approach prioritizes the use of nutrient-dense, whole-food ingredients while reducing unnecessary additives and fillers—so meals deliver real nourishment you can feel good about and help you meet your goals!
Have a question? Our dietitians are here to help! Click here to schedule a complimentary nutrition coaching session.
The health of our customers and the safety of our food has always been the #1 priority for Factor and while COVID-19 is very much top of mind to all of us these days, it is only one of many food safety concerns that the ready-to-eat meals businesses (such as restaurants, grocery stores and Factor) manage every day.
We take this responsibility seriously and always meet or exceed the ongoing guidance from the experts at CDC, FDA, USDA and Health Departments across all aspects of our business and are taking extra precautions to provide further assurance to our customers during this current pandemic.
- Our kitchen and production facility undergoes a full, “deep” sanitation daily as well as multiple sanitation cleaning of all equipment throughout the day.
- Employees are given a health screening as they arrive at work and are sent home if they are ill; all employees properly wash their hands every time they enter a food production area and always wear gloves and masks when they handle food. They are provided clean coats, which are changed at specific times during each day. Hair and beard nets have always been worn throughout our production facility with 100% compliance.
- The Factor facility is permitted by the Health Department whose standards mirror or exceed those of the USDA, FDA and Illinois Department of Health. We operate with robust quality and food safety protocols which are designed specifically for our facility. And of course, our kitchen adheres to USDA cooking/cooling temperature requirements.
- Employees who pack your weekly order wear masks and gloves when handling the packaged meals and equipment is regularly wiped down and sanitized.
Here is a link to the FDA's frequently asked questions site regarding COVID-19.
Please don't hesitate to reach out to our Customer Experience Team with any questions by calling 888.573.5727.
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Nutrition & Ingredients
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