All of our meals are delivered to you in completely BPA-free CPET individual plastic containers!

CPET stands for Crystallizable PolyEthylene Terephthalate. These plastics are safe for food storage as well as heating in the microwave or oven.

We ship our meals in insulated boxes with gel packs that will keep the box at refrigerated temperatures for quite a long time! We thoroughly test them in all seasons across all climates.

Keep in mind that it is normal for the gel packs to be slightly melted by the time they arrive. This is because they release cold air into the box as they melt. The cold air does dissipate quickly when you open the box, so you should transfer the meals to the fridge immediately.

Refer to the back of the meal sleeve for meal-specific heating instructions, including if your meal can be heated in an oven. Follow the preparation instructions on the packaging and reheat until the meal reaches an internal temperature of 165° F. When using an oven, remove the plastic seal from the meal completely to ensure proper ventilation. Heating times can vary depending on your microwave/oven.

Tip: If using an oven to heat up your meal (check your meal sleeve for applicability), we recommend using a sheet pan so it is easy to get out once hot!

Note: Our meals and packaging are not designed to be heated in a convection or toaster oven.

At this time, we are unable to customize menus based on specific ingredients or macronutrient needs. However, you do have the ability to view and modify your meals each week and remove any items you don’t want.

Our menu contains a full list of ingredients and nutrition label for each meal. You would just need to log on at some point before the cutoff and do a quick check of the meals we have put in your cart. If any meals contain an unwanted ingredient, just remove them from your cart and add something else. Whatever is in your cart at 11:59 pm CT on your cutoff day will be locked in as your order for the following week.

You do not need to be home to receive your meals! We ship our meals in insulated boxes with gel packs that will keep the box at refrigerated temperatures for quite a long time! We thoroughly test them in all seasons across all climates.

Keep in mind that it is normal for the gel packs to be slightly melted by the time they arrive. This is because they release cold air into the box as they melt. The cold air does dissipate quickly when you open it, so you should transfer the meals to the fridge immediately.

Meals should arrive at a temperature of 41 degrees Fahrenheit or below. If your meals arrive above this temperature, please discard the meals and contact our Customer Experience Team so we can further assist.

Yes! Some of our meals are customizable. For example, you may have the option to swap the protein for an alternative. If a meal is eligible for customization, you'll see a dropdown menu at the bottom of the recipe preview that lets you make the change.

Keep in mind that swapping the protein can affect the meal’s nutrition and ingredient profile, which may impact the dietary category it falls under.

While our meals are not designed specifically for weight loss, they can help you meet your nutrition-related goals depending on how you combine our meals with the other food you enjoy in a day. Our meals can make portion-controlled, balanced eating a consistent part of your routine.

For more direction on how to fit our meals into your weight-loss plan, click here to schedule a complimentary nutrition coaching session with a dietitian from our nutrition team.

It is not uncommon for gel packs to not be fully frozen by arrival; gel packs melt as they keep our boxes cold. We have designed our insulation to keep our boxes and their contents at refrigerated temperatures. We have thoroughly tested our insulation to withstand different climates and seasons.

However, we strongly recommend you transfer your meals immediately to the refrigerator upon delivery. All proteins should arrive below 41℉. If your proteins arrive above this temperature, please discard them and contact our Customer Care Team.

When your order is delivered, unpack your meals and slide them right into your fridge. Yep, that's it! Our meals are intended to be enjoyed fresh for optimal quality, we do not recommend freezing.

Note: Meals are fresh and delicious for at least 7 days after delivery.

We deliver to all 48 contiguous states! So, if you reside in the USA, and you don't live in Alaska or Hawaii—We can have meals delivered to you!

If you'd like more information about delivery to your area, please call our Customer Experience Team at 888-573-5727.

Refer to the back of the meal sleeve for meal-specific heating instructions when using a microwave or oven (for applicable meals). Follow the preparation instructions on the packaging and reheat until the meal reaches an internal temperature of 165° F. Heating times can vary depending on your microwave/oven.

Tip: If using an oven to heat up your meal (check your meal sleeve for applicability), we recommend using a sheet pan so it is easy to get out once hot!

Note: Our meals and packaging are not designed to be heated in a convection or toaster oven.

We deliver Saturday, Sunday, Monday, Tuesday or Wednesday, depending on your zip code. Our cutoff for any new or modified orders is dependent on your delivery day. For Saturday and Sunday Deliveries, the cutoff is Tuesday at 11:59 pm CT, one week prior to delivery. For all other delivery days, the cutoff will be Wednesday at 11:59 CT for deliveries the following week.

After your first order, you’ll start receiving a box of food every week! You will always have until your cutoff time to modify the order, including the meal selections, plan size, and billing and shipping information.

We need a week of lead time because all meals are completely made fresh-to-order by our chefs. We wait until after the cutoff to order ingredients, so we can assure our ingredients are fresh and we don't have too much.

Each meal feeds one adult for one meal. Our meals will vary in nutrition facts and ingredients, so always make sure to check this before ordering each week. You can view a full nutrition label and list of ingredients for each meal by clicking on the image of the meal on our menu page.

Some of our breakfast options work well to be split in two for a lighter breakfast.

You certainly can! We really try to make it easy to manage your subscription, so if you need to take a break from our delicious meals or you decide that Factor isn’t a fit for you, all you need to do is log into your account and you can cancel your subscription there.

While you can cancel at any time, canceling your subscription does not cancel existing orders. If you cancel your subscription before the weekly cutoff time indicated on your My Menu page, no automated order will be placed for delivery the following week. If you cancel your subscription after the weekly cutoff time and an automated order was placed, that order cannot be canceled and you will receive it the following week. After that, however, you will not incur further charges or receive future deliveries from Factor if your subscription is canceled.

With our Refer-a-Friend program, you can send your unique referral link to your friends and family members. When they sign up, they'll receive $40 off their first order, and you'll receive a $40 credit on your Factor account!

Factor Freebies are free meals that you earn for reaching a certain milestone with Factor! They have a $60 value and can be shared with friends and family who have never had a Factor subscription.

Please note that we are unable to combine these offers.

Factor’s team of registered dietitians have thoughtfully created nutrition standards that guide our menu offerings, ensuring they reflect a balanced and wholesome approach to eating. These standards are informed by evidence-based guidelines and dietary recommendations.

Our approach prioritizes the use of nutrient-dense, whole-food ingredients while reducing unnecessary additives and fillers—so meals deliver real nourishment you can feel good about and help you meet your goals!

Have a question? Our dietitians are here to help! Click here to schedule a complimentary nutrition coaching session.

We’re proud to offer complimentary 20-minute nutrition coaching sessions with one of our registered dietitians. These sessions are designed to provide personalized nutrition and lifestyle guidance, as well as support in selecting meals that align with your goals.

This isn’t a sales call—just expert advice, tailored to you, with no strings attached. We're here to help you feel your best!

Click here to schedule your call!

Most of our meals typically range from 350-750 calories and average around 600 calories per meal. In order to select the meals best for you, always make sure to click on the images of the meals to see the nutrition facts label and ingredients!

If you would like assistance in choosing the meals to best suit your health goals, click here to schedule a complimentary nutrition coaching session with one of our registered dietitians!

Each meal is perfectly portioned to serve one adult. Since nutrition and ingredients can vary from meal to meal, we encourage you to check the details before placing your order each week.

Simply click on any meal image on our menu page to view the full nutrition label and a complete list of ingredients—making it easy to find meals that fit your preferences and goals.

Yes! We do offer both low carb and ketogenic meals. These meals are thoughtfully crafted to support your low-carb lifestyle while still delivering bold flavors, satisfying portions, and quality ingredients.

Our Low Carb meals contain roughly 35g of carbs or less while maintaining a good balance of protein and fat. Most popular for reducing total carbohydrate intake, which may help to balance blood sugar and promote weight loss.

Our Keto meals are designed with a lower percentage of carbohydrates and a higher percentage of fat for those following a ketogenic diet.

Yes, we do offer vegetarian meals! We strive to have 4 vegetarian options on the menu every single week! Many of these vegetarian meals are also considered vegan, which means they are designed to be free of all animal products - no meat, fish, eggs, or dairy!

Our vegetarian and vegan dishes are created to be just as satisfying and flavorful as their meat-based counterparts, using wholesome ingredients to help you feel your best while enjoying every bite.

Transparency is important to Factor, and we make it our priority to provide as much nutrition information to our customers about every ingredient in every recipe as possible.

Because an expansive amount of dietary preferences and dietary needs exist, we may not be able to accommodate specific needs. We leave it to our customers to review the ingredients and determine with their healthcare team which meals best meet their dietary needs.

Here is how to recycle and dispose of packaging materials:

Boxes - Break down the box and place it curbside with your recycling.

Insulation - We utilize several different types of insulation: Laminated insulation (brown paper product) is curbside recyclable. PET insulation is made of 100% recycled materials; however, it should be disposed of in the trash. Cotton insulation should be discarded in the trash.https://www.plasticfilmrecycling.org/ Gel packs - The gel packs are non-toxic and reusable! The contents of our gel packs are made of 99% salt water and 1% sodium polyacrylate. You can dispose of them by draining the gel into the trash. To avoid clogging your pipes, please don’t put the contents of the ice packs in your sink or toilet. If you’d like, you can also donate them locally to aLocal Food Bank, Meals on Wheels, Girl Scouts or Boy Scouts of America. The plastic film should not be curbside recycled, but you can find more information about where to recycle it here:www.plasticfilmrecycling.org.

Food containers - Food containers - our food containers are BPA-free, made from PET (#1 plastic).

It is always worth checking what materials are recyclable in your area. If your town doesn't recycle certain materials, or you're interested in other options, check out Earth911.com for a list of recycling facilities near you

These items should always be stored in your freezer, not refrigerator.

To enjoy from frozen, simply follow the instructions listed on the packaging of each item.

We always recommend viewing the packaging for the most up to date prep instructions and enjoy by date once you receive your Freezer Provisions items!

Yes. Because the Freezer Provisions items arrive in a separate box, this can be expected with any order of our Freezer Provisions items! After your Freezer Provisions purchase has been processed, you will receive an order confirmation email including details informing you of this. Additionally, you will receive an email with a tracking link for your delivery once your order has been shipped.

Rest assured, we freeze our product at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away.

Yes, our packaging is fully curbside recyclable including our insulated liners!

As for dry ice, just place it in a well-ventilated area at room temperature, and the remainder of the ice will evaporate away. Please do not leave it in a place accessible to children or pets. Never dispose of dry ice in a trash can, chemical waste container, garbage can, sink, or toilet. Always use protective gloves to protect your skin: prolonged contact can cause an injury similar to a burn.

Dry ice is solidified carbon dioxide and is much colder than regular ice. It can burn skin similar to frostbite. As dry ice melts, it turns into carbon dioxide gas and can be a very serious hazard in a small space that isn't well-ventilated. You should wear thick, insulated gloves when handling it and avoid inhaling carbon dioxide gas.

Keep dry ice out of the reach of children and pets. Never eat or swallow dry ice. For safe disposal, allow leftover dry ice to melt and turn into gas in a well-ventilated area. Dry ice can cause carbon dioxide gas to accumulate and build up pressure. Do not dispose of dry ice in a sewer, garbage disposal, garbage chute, etc.