Factor takes the stress out of healthy living. We provide fresh, ready-prepared meals that support even the busiest of lifestyles! We shop, prep, cook, and deliver to your door for you so you can experience the benefits of clean eating without the hassle. When you are fit, you look great, feel amazing and have the energy and focus you need. As an added bonus, our team of dietitians is always available for extra accountability to help you crush your goals with our nutrition coaching programs!

You certainly can! We really try to make it easy to manage your subscription, so if you need to take a break from our delicious meals or you decide that Factor isn’t a fit for you, all you need to do is log into your account and you can cancel your subscription there.

While you can cancel at any time, canceling your subscription does not cancel existing orders. If you cancel your subscription before the weekly cutoff time indicated on your My Menu page, no automated order will be placed for delivery the following week. If you cancel your subscription after the weekly cutoff time and an automated order was placed, that order cannot be canceled and you will receive it the following week. After that, however, you will not incur further charges or receive future deliveries from Factor if your subscription is canceled.

If you still want to cancel, click HERE or follow the instructions below:

On Web (Desktop or Laptop Computer):

Log into your account Click on the person icon (desktop or laptop) or horizontal lines (phone or tablet) in the top righthand corner of the page. Click on ‘Settings.’ This should take you to the ‘Manage Subscription’ page. Scroll down to the Status section and click ‘Deactivate My Plan.’ Deactivating your plan will skip your deliveries indefinitely. Scroll down to the bottom of the page and click ‘Cancel Anyway.’

On Mobile Web (Phone or Tablet):

Log into your account Click on the horizontal lines in the top righthand corner of the page. Click on ‘Settings’ This should default you to the ‘Manage Subscription’ Page. If not, click on the drop down arrow and select ‘Plan Settings’ Scroll down to the Status section and click ‘Deactivate My Plan’ Deactivating your plan will skip your deliveries indefinitely. Scroll down to the bottom of the page and click ‘Cancel Anyway’

On The iOS App:

Log into your account Click on ‘Profile’ icon in the bottom right hand corner Click on ‘Plan Settings.’ Click ‘End meal subscription.’ Click on ‘Cancel Anyway.” Deactivating your plan will skip your deliveries indefinitely.

You can deactivate your subscription at any time! We really try to make it easy to manage your subscription, so if you need to take a break from our delicious meals or you decide that Factor isn’t a fit for you, all you need to do is log into your account and you can cancel your subscription there.

While you can cancel at any time, canceling your subscription does not cancel existing orders. If you cancel your subscription before the weekly cutoff time indicated on your My Menu page, no automated order will be placed for delivery the following week. If you cancel your subscription after the weekly cutoff time and an automated order was placed, that order cannot be canceled and you will receive it the following week. After that, however, you will not incur further charges or receive future deliveries from Factor if your subscription is canceled.

If you still want to cancel, click HERE or follow the instructions below:

On web (Desktop or Laptop Computer):Log into your account Click on the person icon (desktop or laptop) or horizontal lines (phone or tablet) in the top righthand corner of the page. Click on ‘Settings.’ This should take you to the ‘Manage Subscription’ page. Scroll down to the Status section and click ‘Deactivate My Plan.’ Deactivating your plan will skip your deliveries indefinitely. Scroll down to the bottom of the page and click ‘Cancel Anyway.’

On Mobile Web (Phone or Tablet):Log into your account Click on the horizontal lines in the top righthand corner of the page. Click on ‘Settings’ This should default you to the ‘Manage Subscription’ Page. If not, click on the drop down arrow and select ‘Plan Settings’ Scroll down to the Status section and click ‘Deactivate My Plan’ Deactivating your plan will skip your deliveries indefinitely. Scroll down to the bottom of the page and click ‘Cancel Anyway’

On The iOS App:Log into your account Click on ‘Profile’ icon in the bottom right hand corner Click on ‘Plan Settings.’ Click ‘End meal subscription.’ Click on ‘Cancel Anyway.” Deactivating your plan will skip your deliveries indefinitely.

All of our meals are delivered to you in completely BPA-free CPET individual plastic containers!

CPET stands for Crystallizable PolyEthylene Terephthalate. These plastics are safe for food storage as well as heating in the microwave or oven.

We ship our meals in insulated boxes with gel packs that will keep the box at refrigerated temperatures for quite a long time! We thoroughly test them in all seasons across all climates.

Keep in mind that it is normal for the gel packs to be slightly melted by the time they arrive. This is because they release cold air into the box as they melt. The cold air does dissipate quickly when you open the box, so you should transfer the meals to the fridge immediately.