Frequently Asked Questions
We deliver Saturday, Sunday, Monday, Tuesday or Wednesday, depending on your zip code. Our cutoff for any new or modified orders is dependent on your delivery day. For Saturday and Sunday Deliveries, the cutoff is Tuesday at 11:59 pm CT, one week prior to delivery. For all other delivery days, the cutoff will be Wednesday at 11:59 CT for deliveries the following week.
After your first order, you’ll start receiving a box of food every week! You will always have until your cutoff time to modify the order, including the meal selections, plan size, and billing and shipping information.
We need a week of lead time because all meals are completely made fresh-to-order by our chefs. We wait until after the cutoff to order ingredients, so we can assure our ingredients are fresh and we don't have too much.
We offer 6 different plan sizes of 6, 8, 10, 12, 14 or 18 delicious meals delivered to you each week! Our meals start at just $11 per serving.
- 6 meal plan = $13.49 per serving
- 8 meal plan = $12.99 per serving
- 10 meal plan = $12.49 per serving
- 12 meal plan = $11.99 per serving
- 14 meal plan = $11.49 per serving
- 18 meal plan = $10.99 per serving
Each week we will automatically select meals for you based on any meal preferences indicated on your account, but you can edit meal selections anytime before your weekly cutoff, 11:59 pm CT on the day of the week indicated on your My Menu page for delivery the following week.
On Web (Desktop & Mobile Device):
- Log into your account.
- Click on the date of the delivery you'd like to edit. You can find the “dates” at the top of the will be located at the top of the page just below the Menu Bar.
- Click 'Edit Meals.'
- Adding Meals: Click on 'Add To Your Box' next to any meal you'd like to include in your order.
- Increase/decrease Quantity: Click the ‘+’ to increase the quantity and click “-” to remove a meal from your or reduce the quantity.
- Once you are done selecting your meals, click on 'Save.'
- You'll be taken to the Add-Ons page. Choose any add-ons you'd like and click ‘Save Add-Ons’ or click 'Skip Add-Ons' to save and confirm your order.
On App: - Log into your account.
- Scroll down and find the delivery that you would like to edit. To edit your delivery, click ‘Make Changes.”
- Adding Meals: Click on 'Add To Your Box' next to any meal you'd like to include in your order.
- Increase/decrease Quantity: Click the ‘+’ to increase the quantity and click “-” to remove a meal from your or reduce the quantity.
- Once you are done selecting your meals, click 'Save’ in the upper righthand corner.
- You'll be taken to the Add-Ons page. Choose any add-ons you'd like and click ‘Save Add-Ons’ or click 'Skip Add-Ons' to save and confirm your order.
You can easily cancel your add-on subscription any time before your weekly cutoff of Wednesday 11:59 pm CST.
To cancel an add-on subscription:
- In the add-ons section, click "Edit add-ons".
- Find the subscription you want to cancel under "Your add-ons".
- Uncheck the box that says "Subscribed".
- Confirm by clicking "Unsubscribe from add-on".
- Click “Save” to confirm the changes to your box.
Once confirmed, you’ll no longer receive the add-on unless you manually add it, or start a new add on subscription.
NOTE: Add-ons will be charged with your meal box directly after the weekly cutoff, seen on your My Menu Page, the week prior to your scheduled delivery.
Here is how to recycle and dispose of packaging materials:
Boxes - Break down the box and place it curbside with your recycling.
Insulation - We utilize several different types of insulation: Laminated insulation (brown paper product) is curbside recyclable. PET insulation is made of 100% recycled materials; however, it should be disposed of in the trash. Cotton insulation should be discarded in the trash.https://www.plasticfilmrecycling.org/ Gel packs - The gel packs are non-toxic and reusable! The contents of our gel packs are made of 99% salt water and 1% sodium polyacrylate. You can dispose of them by draining the gel into the trash. To avoid clogging your pipes, please don’t put the contents of the ice packs in your sink or toilet. If you’d like, you can also donate them locally to aLocal Food Bank, Meals on Wheels, Girl Scouts or Boy Scouts of America. The plastic film should not be curbside recycled, but you can find more information about where to recycle it here:www.plasticfilmrecycling.org.
Food containers - Food containers - our food containers are BPA-free, made from PET (#1 plastic).
It is always worth checking what materials are recyclable in your area. If your town doesn't recycle certain materials, or you're interested in other options, check out Earth911.com for a list of recycling facilities near you
Each week we will automatically select meals for you based on your program details indicated on your account, but you can edit meal selections anytime before your weekly cutoff, 11:59 pm CT on the day of the week indicated on your Dashboard page for delivery the following week.
- Log into your account.
- Click "Edit meal plan" on the available upcoming program week you'd like to edit. You'll find available weeks listed under “Upcoming boxes” on your Dashboard.
- Click 'Change' next to the meal occasion you'd like to update.
- Adjust Quantity: Click the ‘+’ to increase the quantity or click the ‘–’ to reduce the quantity or remove a meal from your order.
- Once you're happy with your selections, click 'Confirm'
At this time, we are unable to customize menus based on specific ingredients or macronutrient needs. However, you do have the ability to view and modify your meals each week and remove any items you don’t want.
Our menu contains a full list of ingredients and nutrition label for each meal. You would just need to log on at some point before the cutoff and do a quick check of the meals we have put in your cart. If any meals contain an unwanted ingredient, just remove them from your cart and add something else. Whatever is in your cart at 11:59 pm CT on your cutoff day will be locked in as your order for the following week.
Getting Started
Managing my Subscription
Nutrition & Ingredients
Receiving My Meals
Weight Management Program
