Frequently Asked Questions
Need to change your password? No problem!
On Web (Desktop or Laptop computer):
- Log in to your account.
- Click on the person icon in the top righthand corner of the page.
- Click on 'Settings.'
- Once on the 'Settings' page, click on 'Account Settings' on the lefthand side of the page.
- In the password section, click 'Edit.'
- Input your current password.
- Input your new password twice.
- Click “Save.”
On Mobile Web (phone or Tablet): - Log in to your account.
- Click on the horizontal lines in the top righthand corner of the page.
- Click on 'Settings.'
- Once on the 'Settings' page, click on the dropdown arrow at the top and choose 'Account Settings.'
- In the password section, click 'Edit.'
- Input your current password.
- Input your new password twice.
- Click “Save.”
On Mobile App: - Log in to your account.
- Click on 'Settings.'
- Once on the 'Personal Information'
- Click 'Reset Password'
- Input your current password.
- Input your new password twice.
- Click 'Resert Password' to save your new password.
If You've Forgotten Your Password - Go to "https://go.factor75.com/login"
- Click “Forgot Password?” underneath the green Login button.
- Input the email address associated with your account and select “Reset Password.”
- You’ll soon receive an email with instructions on how to reset that pesky password and access your account again!
Most of our meals typically range from 350-750 calories and average around 600 calories per meal. In order to select the meals best for you, always make sure to click on the images of the meals to see the nutrition facts label and ingredients!
If you would like assistance in choosing the meals to best suit your health goals, click here to schedule a complimentary nutrition coaching session with one of our registered dietitians!
Here is how to recycle and dispose of packaging materials:
Boxes - Break down the box and place it curbside with your recycling.
Insulation - We utilize several different types of insulation: Laminated insulation (brown paper product) is curbside recyclable. PET insulation is made of 100% recycled materials; however, it should be disposed of in the trash. Cotton insulation should be discarded in the trash.https://www.plasticfilmrecycling.org/ Gel packs - The gel packs are non-toxic and reusable! The contents of our gel packs are made of 99% salt water and 1% sodium polyacrylate. You can dispose of them by draining the gel into the trash. To avoid clogging your pipes, please don’t put the contents of the ice packs in your sink or toilet. If you’d like, you can also donate them locally to aLocal Food Bank, Meals on Wheels, Girl Scouts or Boy Scouts of America. The plastic film should not be curbside recycled, but you can find more information about where to recycle it here:www.plasticfilmrecycling.org.
Food containers - Food containers - our food containers are BPA-free, made from PET (#1 plastic).
It is always worth checking what materials are recyclable in your area. If your town doesn't recycle certain materials, or you're interested in other options, check out Earth911.com for a list of recycling facilities near you
Getting Started
Managing my Subscription
Nutrition & Ingredients
Receiving My Meals
Weight Management Program
