Frequently Asked Questions
Factor is actually a favorite for singles because it takes the "work" out of cooking for one. There’s no grocery shopping, no measuring, and—best of all—zero food waste.
Every meal is chef-prepared and perfectly portioned for one person.
Get the full scoop on your fuel! Because our menu is always evolving, nutrition and ingredients vary from plate to plate. Check out the details for any meal by clicking its photo on our menu page before you order.
Some of our breakfast options work well to be split in two for a lighter breakfast.
Our pricing is designed to be as flexible as your lifestyle! Because the cost per meal depends on your plan size and any active seasonal promotions, we recommend checking your personalized pricing directly through your account or our homepage.
New to Factor?
If you’re thinking about joining the Factor fam, the easiest way to see our latest pricing (including any new customer offers) is right on our website:
Head to our homepage.
Click “Get Started.”
Choose your weekly meal plan (6–36 meals per week).
As you adjust your plan, you’ll see the price per meal and estimated weekly total update automatically, so you can find the option that fits your routine.
Already a Factor customer?
You can check your exact pricing anytime in your account:
On Web:Log in and go to Settings → Plan Settings (or Manage Subscription) to view your current per-meal price and shipping cost.
In the App:Tap the Profile icon, then select Plan Settings to see your active plan details.
A few things to keep in mindMore meals, better value: Larger weekly plans typically lower your cost per meal.
Premium options: Select add-ons or premium meals may include an additional charge, which is always clearly marked.
While our meals are not designed specifically for weight loss, they can help you meet your nutrition-related goals depending on how you combine our meals with the other food you enjoy in a day. Our meals can make portion-controlled, balanced eating a consistent part of your routine.
For more direction on how to fit our meals into your weight-loss plan, click here to schedule a complimentary nutrition coaching session with a dietitian from our nutrition team.
All of our meals are delivered to you in completely BPA-free CPET individual plastic containers!
CPET stands for Crystallizable PolyEthylene Terephthalate. These plastics are safe for food storage as well as heating in the microwave or oven.
We ship our meals in insulated boxes with gel packs that will keep the box at refrigerated temperatures for quite a long time! We thoroughly test them in all seasons across all climates.
Keep in mind that it is normal for the gel packs to be slightly melted by the time they arrive. This is because they release cold air into the box as they melt. The cold air does dissipate quickly when you open the box, so you should transfer the meals to the fridge immediately.
We love a clean planet as much as a clean plate! Here’s the quick guide to keeping it green:
Boxes: Flatten them out and toss them in your curbside recycling.
Insulation: Our Laminated Paper insulation is 100% curbside recyclable. If your box contains PET or Cotton insulation, please check your local guidelines or dispose of it in the trash. https://www.plasticfilmrecycling.org/
Meal Containers: These are BPA-free and made from #1 PET plastic, which is widely accepted in most curbside recycling programs.
Gel Packs: These are non-toxic and reusable! If you’re done with them, snip the corner, drain the non-toxic gel into the trash (avoid the sink!), and recycle the plastic film at a designated drop-off location. The contents of our gel packs are made of 99% salt water and 1% sodium polyacrylate. If you’d like, you can also donate them locally to a local Food Bank, Meals on Wheels, Girl Scouts or Boy Scouts of America. The plastic film should not be curbside recycled, but you can find more information about where to recycle it HERE.
It is always worth checking what materials are recyclable in your area. If your town doesn't recycle certain materials, or you're interested in other options, check out Earth911 for a list of recycling facilities near you
You do not need to be home to receive your meals! We ship our meals in insulated boxes with gel packs that will keep the box at refrigerated temperatures for quite a long time! We thoroughly test them in all seasons across all climates.
Keep in mind that it is normal for the gel packs to be slightly melted by the time they arrive. This is because they release cold air into the box as they melt. The cold air does dissipate quickly when you open it, so you should transfer the meals to the fridge immediately.
Meals should arrive at a temperature of 41 degrees Fahrenheit or below. If your meals arrive above this temperature, please discard the meals and contact our Customer Experience Team so we can further assist.
Yes. Because the Freezer Provisions items arrive in a separate box, this can be expected with any order of our Freezer Provisions items! After your Freezer Provisions purchase has been processed, you will receive an order confirmation email including details informing you of this. Additionally, you will receive an email with a tracking link for your delivery once your order has been shipped.
Rest assured, we freeze our product at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away.
We freeze our product at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away.
Still, despite shipping your box for maximum freshness, we recommend that you freeze your items upon receipt and do not keep your box outside for more than 6 to 8 hours after delivery.
If your Freezer Provision items appear thawed when you open the box, check for temperature:
- If your product is below 40°F for 2 hours or less, you can enjoy your items right away or place them in the freezer to enjoy at a later date.
- If your product is above 40°F, please discard the products and contact our Customer Care team for further assistance.
Yes, our packaging is fully curbside recyclable including our insulated liners!
As for dry ice, just place it in a well-ventilated area at room temperature, and the remainder of the ice will evaporate away. Please do not leave it in a place accessible to children or pets. Never dispose of dry ice in a trash can, chemical waste container, garbage can, sink, or toilet. Always use protective gloves to protect your skin: prolonged contact can cause an injury similar to a burn.
Dry ice is solidified carbon dioxide and is much colder than regular ice. It can burn skin similar to frostbite. As dry ice melts, it turns into carbon dioxide gas and can be a very serious hazard in a small space that isn't well-ventilated. You should wear thick, insulated gloves when handling it and avoid inhaling carbon dioxide gas.
Keep dry ice out of the reach of children and pets. Never eat or swallow dry ice. For safe disposal, allow leftover dry ice to melt and turn into gas in a well-ventilated area. Dry ice can cause carbon dioxide gas to accumulate and build up pressure. Do not dispose of dry ice in a sewer, garbage disposal, garbage chute, etc.
You certainly can! We really try to make it easy to manage your subscription, so if you need to take a break from our delicious meals or you decide that Factor isn’t a fit for you, all you need to do is log into your account and you can cancel your subscription there.
While you can cancel at any time, canceling your subscription does not cancel existing orders. If you cancel your subscription before the weekly cutoff time indicated on your My Menu page, no automated order will be placed for delivery the following week. If you cancel your subscription after the weekly cutoff time and an automated order was placed, that order cannot be canceled and you will receive it the following week. After that, however, you will not incur further charges or receive future deliveries from Factor if your subscription is canceled.
If you still want to cancel, click HERE or follow the instructions below:
On Web (Desktop or Laptop Computer):
Log into your account
Click on the person icon (desktop or laptop) or horizontal lines (phone or tablet) in the top righthand corner of the page.
Click on ‘Settings.’
This should take you to the ‘Manage Subscription’ page.
Scroll down to the Status section and click ‘Deactivate My Plan.’
Deactivating your plan will skip your deliveries indefinitely.
Scroll down to the bottom of the page and click ‘Cancel Anyway.’
On Mobile Web (Phone or Tablet):
Log into your account
Click on the horizontal lines in the top righthand corner of the page.
Click on ‘Settings’
This should default you to the ‘Manage Subscription’ Page. If not, click on the drop down arrow and select ‘Plan Settings’
Scroll down to the Status section and click ‘Deactivate My Plan’
Deactivating your plan will skip your deliveries indefinitely.
Scroll down to the bottom of the page and click ‘Cancel Anyway’
On The iOS App:
Log into your account
Click on ‘Profile’ icon in the bottom right hand corner
Click on ‘Plan Settings.’
Click ‘End meal subscription.’
Click on ‘Cancel Anyway.” Deactivating your plan will skip your deliveries indefinitely.
Each week we will automatically select meals for you based on any meal preferences indicated on your account, but you can edit meal selections anytime before your weekly cutoff, 11:59 pm CT on the day of the week indicated on your My Menu page for delivery the following week.
On Web (Desktop & Mobile Device):
- Log into your account.
- Click on the date of the delivery you'd like to edit. You can find the 'dates' located at the top of the page just below the Menu Bar.
- Click 'Edit Meals'.
- Adding Meals: Click on 'Add' next to any meal you'd like to include in your order.
- Increase/decrease Quantity: Click the ‘+’ to increase the quantity and click '-' to remove a meal from your or reduce the quantity.
- Once you are done selecting your meals, click on 'Continue'.
- You'll be taken to the Add-Ons page. Choose any add-ons you'd like and click ‘All done!’ or click 'Skip' to save and confirm your order.
On App: - Log into your account.
- Scroll down and find the delivery that you would like to edit. To edit your delivery, click ‘Make Changes'.
- Adding Meals: Click on 'Add To Your Box' next to any meal you'd like to include in your order.
- Increase/decrease Quantity: Click the ‘+’ to increase the quantity and click '-' to remove a meal from your or reduce the quantity.
- Once you are done selecting your meals, click 'Save’ in the upper righthand corner.
- You'll be taken to the Add-Ons page. Choose any add-ons you'd like and click ‘Save Add-Ons’ or click 'Skip Add-Ons' to save and confirm your order.
Need to change your password? No problem!
On Web (Desktop or Laptop computer):
- Log in to your account.
- Click on the person icon in the top righthand corner of the page.
- Click on 'Settings.'
- Once on the 'Settings' page, click on 'Account Settings' on the lefthand side of the page.
- In the password section, click 'Edit.'
- Input your current password.
- Input your new password twice.
- Click “Save.”
On Mobile Web (phone or Tablet): - Log in to your account.
- Click on the horizontal lines in the top lefthand corner of the page.
- Click on 'Settings.'
- Once on the 'Settings' page, click on the dropdown arrow beside 'Mobile Settings Navigation' at the top and choose 'Account Settings.'
- In the password section, click 'Edit.'
- Input your current password.
- Input your new password twice.
- Click “Save.”
On Mobile App: - Log in to your account.
- Click on 'Profile'.
- Once on the 'Personal Info'
- Click 'Change Password'
- Input your current password.
- Input your new password twice.
- Click 'Change Password' to save your new password.
If You've Forgotten Your Password - Go to "https://go.factor75.com/login"
- Click “Forgot Password?” underneath the green Login button.
- Input the email address associated with your account and select “Reset Password.”
- You’ll soon receive an email with instructions on how to reset that pesky password and access your account again!
To change the email address on your account, simply follow the steps below!
On a desktop or laptop computer:
- Log in to your account.
- Click on the person icon in the top righthand corner of the page.
- Click on 'Settings.'
- Once on the 'Settings' page, click on 'Account Settings' on the lefthand side of the page.
- Click on 'Edit' next to personal info
- Input your new email address.
- Click 'Save'.
On a mobile device: - Log in to your account.
- Click on the horizontal lines in the top lefthand corner of the page.
- Click on 'Settings.'
- Once on the 'Settings' page, click on the dropdown arrow at the top and choose 'Account Settings.'
- Click on 'Edit' next to personal info
- Input your new email address.
- Click 'Save'.
On the App: - Log in and select 'Profile' followed by 'Personal Info'
- Click 'Change Email'
- Enter in your current password and updated email address.
- Finally, select 'Change Email' to save.
Just follow a few quick steps to change your delivery address:
On a desktop or laptop computer:
- Log in to your account.
- Click on the person icon in the top righthand corner of the page.
- Click on 'Settings.'
- Once on the 'Settings' page, click on 'Manage Subscription' on the lefthand side of the page.
- Click on 'Edit' in the Delivery section.
- Input your new delivery address.
- Click 'Save'.
On a mobile device: - Log in to your account.
- Click on the horizontal lines in the top lefthand corner of the page.
- Click on 'Settings.'
- Once on the 'Settings' page, click on the dropdown arrow at the top and choose 'Manage Subscription.'
- Click on 'Edit' in the delivery section
- Input your new delivery address.
- Click 'Save'.
On the App: - Log in and select 'Profile' followed by 'Plan Settings'
- Scroll down to the delivery section and click 'Edit'
- Enter in your updated delivery address and select 'Save'.
Note: Addresses MUST be updated before your weekly cutoff time as indicated on my My Menu page. We cannot guarantee on-time delivery if addresses are not updated by the cutoff and we may not be able to make any changes after the cutoff.
You can deactivate your subscription at any time! We really try to make it easy to manage your subscription, so if you need to take a break from our delicious meals or you decide that Factor isn’t a fit for you, all you need to do is log into your account and you can cancel your subscription there.
While you can cancel at any time, canceling your subscription does not cancel existing orders. If you cancel your subscription before the weekly cutoff time indicated on your My Menu page, no automated order will be placed for delivery the following week. If you cancel your subscription after the weekly cutoff time and an automated order was placed, that order cannot be canceled and you will receive it the following week. After that, however, you will not incur further charges or receive future deliveries from Factor if your subscription is canceled.
If you still want to cancel, click HERE or follow the instructions below:
On web (Desktop or Laptop Computer):Log into your account
Click on the person icon (desktop or laptop) or horizontal lines (phone or tablet) in the top righthand corner of the page.
Click on ‘Settings.’
This should take you to the ‘Manage Subscription’ page.
Scroll down to the Status section and click ‘Deactivate My Plan.’
Deactivating your plan will skip your deliveries indefinitely.
Scroll down to the bottom of the page and click ‘Cancel Anyway.’
On Mobile Web (Phone or Tablet):Log into your account
Click on the horizontal lines in the top righthand corner of the page.
Click on ‘Settings’
This should default you to the ‘Manage Subscription’ Page. If not, click on the drop down arrow and select ‘Plan Settings’
Scroll down to the Status section and click ‘Deactivate My Plan’
Deactivating your plan will skip your deliveries indefinitely.
Scroll down to the bottom of the page and click ‘Cancel Anyway’
On The iOS App:Log into your account
Click on ‘Profile’ icon in the bottom right hand corner
Click on ‘Plan Settings.’
Click ‘End meal subscription.’
Click on ‘Cancel Anyway.” Deactivating your plan will skip your deliveries indefinitely.
To update your payment information, simply follow the steps below!
On a desktop or laptop computer:
-Log in to your account.
-Click on the person icon in the top righthand corner of the page.
-Click on 'Settings.'
-Once on the 'Settings' page, click on 'Payment' on the lefthand side of the page.
-Click on 'Edit' in the Payment Method section.
-Input your new payment method.
-Click 'Save'.
On a mobile device:
-Log in to your account.
-Click on the horizontal lines in the top lefthand corner of the page.
-Click on 'Settings.'
-Once on the 'Settings' page, click on the dropdown arrow at the top and choose 'Payment.'
-Click on 'Edit' in the Payment Method section.
-Input your new payment method.
-Click 'Save'.
On the App:
-Log in to your account.
-Click 'Profile'
-Scroll down and select 'Payment'.'
-Click on 'Edit' in the Payment Method section.
-Input your new payment method.
-Click 'Save'.
Please note, this change will apply to future orders; however, it will not apply to orders that have already processed.
We realize your life changes from week to week, so you have the ability to skip deliveries on our website. Please note, orders must be skipped prior to our weekly cutoff, which is is noted on your My Menu page for meals arriving the following week!
On Web (Desktop & Mobile Device):
- Log in to your account
- At the top of the page, you will find your upcoming delivery dates.
- Select the date you'd like to skip and click the 'Change or Skip Delivery' button.
- You'll see a pop-up. Click 'Skip Week' to skip your order.
On App: - Log in to your account Scroll down and find the upcoming delivery you would like to skip.
- Under the menu option for the delivery, select 'Edit Delivery'
- You'll see a pop-up. Click 'Skip this week'.
- A pop will appear confirming that you’ve skipped the delivery.
When you refer a friend, they get a massive discount to kickstart their healthy habits, and you get a kickback for being a great scout.
They’ll receive up to $150 off across their first 6 orders. This is a multi-week discount designed to make sticking to their goals effortless.
Sharing is simple. Log into your account and look for the "Feed Friends" link (usually right next to the person icon) or check the green banner on your dashboard. You can send invites directly via email or copy your unique link to share however you like.
To ensure the process is seamless for everyone, here are a few best practices:
Eligibility: Referrals can ONLY be redeemed by first-time customers. You can receive vouchers for a maximum of 10 successfully redeemed referrals.
One Offer at a Time: If your friend uses a different promotional code or offer at checkout, a referral voucher will NOT be issued to your account.
How to Redeem: Once your friend signs up, you will receive an email to activate your voucher. After clicking the link in the email, the $40 referral credit will appear in your Benefits wallet and apply automatically to your next eligible order.
View Your Rewards: To see your active referral vouchers, click the button below!
Your unique referral links and codes do not expire, and there’s no limit to how many you can send.
Factor’s team of registered dietitians have thoughtfully created nutrition standards that guide our menu offerings, ensuring they reflect a balanced and wholesome approach to eating. These standards are informed by evidence-based guidelines and dietary recommendations.
Our approach prioritizes the use of nutrient-dense, whole-food ingredients while reducing unnecessary additives and fillers—so meals deliver real nourishment you can feel good about and help you meet your goals!
Have a question? Our dietitians are here to help! Click here to schedule a complimentary nutrition coaching session.
We offer a variety of meals for different dietary needs and taste preferences. Our meal categories include:
Calorie Smart
Meals with roughly 550 calories, most popular for helping with portion control, weight loss, calorie management, and overall balanced eating.
High Protein
Meals containing at least 30g of protein, most popular for helping with muscle building, those with high protein needs and sports performance.
Keto
Keto meals are designed with a lower percentage of carbohydrates and a higher percentage of fat for those following a ketogenic diet or wanting rich foods that are carb conscious.
Flexitarian
Well-balanced meals with a focus on vegetables and select protein sources, such as chicken and fish, for individuals looking to incorporate a higher intake of veggies while including minimal amounts of purposeful protein.
Low Carb
Meals containing roughly 35g of carbs or less while maintaining a good balance of protein and fat. Most popular for reducing total carbohydrate intake, which may help to balance blood sugar and promote weight loss.
Fiber Filled
Meals within this category contain at least 6 grams of dietary fiber coming from vegetables, fruits, and grains. These meals may promote satiety and help support the gut microbiome!
GLP-1 Support
Balanced meals that are protein-forward, calorie-friendly, and mindfully portioned.
Vegan & Veggie
Wholesome, meat-free meals that prioritize veggies.Great for those following a plant-forward diet or looking to incorporate more fiber-filled, plant-based foods!
Mediterranean
Focuses on heart-healthy fats (olive oil), lean proteins, and high-fiber veggies/grains. It's the "middle ground" diet—not too restrictive, but very clean.
Sodium Smart
Identifies meals specifically designed with lower salt content than the average pre-prepared meal, usually swapping heavy salt for herbs and citrus for flavor.
From the menu you can take a look at each meal’s ingredients, as well as the nutritional information, to make the most informed decisions on the meals that work best for your dietary needs. Simply click on the meals to see this!
Also, our dietitians love jumping on the phone to talk about nutrition! If you have a nutrition question or want to talk through the best meals to order for yourself, click here to schedule a free 20 minute nutrition coaching session!
Most of our meals typically range from 350-750 calories and average around 600 calories per meal. In order to select the meals best for you, always make sure to click on the images of the meals to see the nutrition facts label and ingredients!
If you would like assistance in choosing the meals to best suit your health goals, click here to schedule a complimentary nutrition coaching session with one of our registered dietitians!
Each meal is perfectly portioned to serve one adult. Since nutrition and ingredients can vary from meal to meal, we encourage you to check the details before placing your order each week.
Simply click on any meal image on our menu page to view the full nutrition label and a complete list of ingredients—making it easy to find meals that fit your preferences and goals.
Yes! We do offer both low carb and ketogenic meals. These meals are thoughtfully crafted to support your low-carb lifestyle while still delivering bold flavors, satisfying portions, and quality ingredients.
Our Low Carb meals contain roughly 35g of carbs or less while maintaining a good balance of protein and fat. Most popular for reducing total carbohydrate intake, which may help to balance blood sugar and promote weight loss.
Our Keto meals are designed with a lower percentage of carbohydrates and a higher percentage of fat for those following a ketogenic diet.
Yes, we do offer vegetarian meals! We strive to have 5 vegetarian options on the menu every single week! Many of these vegetarian meals are also considered vegan, which means they are designed to be free of all animal products - no meat, fish, eggs, or dairy!
Our vegetarian and vegan dishes are created to be just as satisfying and flavorful as their meat-based counterparts, using wholesome ingredients to help you feel your best while enjoying every bite.
Transparency is important to Factor, and we make it our priority to provide as much nutrition information to our customers about every ingredient in every recipe as possible.
Because an expansive amount of dietary preferences and dietary needs exist, we may not be able to accommodate specific needs. We leave it to our customers to review the ingredients and determine with their healthcare team which meals best meet their dietary needs.
Yes! Some of our meals are customizable. For example, you may have the option to swap the protein for an alternative. If a meal is eligible for customization, you'll see a dropdown menu at the bottom of the recipe preview that lets you make the change.
Keep in mind that swapping the protein can affect the meal’s nutrition and ingredient profile, which may impact the dietary category it falls under.
Don't worry! It’s actually totally normal for gel packs to be slightly melted upon arrival—that’s just them doing their job by releasing cold air into the box. As long as your meals feel cool to the touch and the proteins are below 41°F, they are perfectly safe to enjoy. We have thoroughly tested our insulation to withstand different climates and seasons.
We strongly recommend you transfer your meals immediately to the refrigerator upon delivery. If anything feels warm or you have concerns, please discard them and reach out to our Customer Experience Team right away so we can make it right.
We deliver to all 48 contiguous states! So, if you reside in the USA, and you don't live in Alaska or Hawaii—We can have meals delivered to you!
If you'd like more information about delivery to your area, please visit HERE to get started!
These items should always be stored in your freezer, not refrigerator.
To enjoy from frozen, simply follow the instructions listed on the packaging of each item.
We always recommend viewing the packaging for the most up to date prep instructions and enjoy by date once you receive your Freezer Provisions items!
The health of our customers and the safety of our food has always been the #1 priority for Factor and while COVID-19 is very much top of mind to all of us these days, it is only one of many food safety concerns that the ready-to-eat meals businesses (such as restaurants, grocery stores and Factor) manage every day.
We take this responsibility seriously and always meet or exceed the ongoing guidance from the experts at CDC, FDA, USDA and Health Departments across all aspects of our business and are taking extra precautions to provide further assurance to our customers during this current pandemic.
- Our kitchen and production facility undergoes a full, “deep” sanitation daily as well as multiple sanitation cleaning of all equipment throughout the day.
- Employees are given a health screening as they arrive at work and are sent home if they are ill; all employees properly wash their hands every time they enter a food production area and always wear gloves and masks when they handle food. They are provided clean coats, which are changed at specific times during each day. Hair and beard nets have always been worn throughout our production facility with 100% compliance.
- The Factor facility is permitted by the Health Department whose standards mirror or exceed those of the USDA, FDA and Illinois Department of Health. We operate with robust quality and food safety protocols which are designed specifically for our facility. And of course, our kitchen adheres to USDA cooking/cooling temperature requirements.
- Employees who pack your weekly order wear masks and gloves when handling the packaged meals and equipment is regularly wiped down and sanitized.
Here is a link to the FDA's frequently asked questions site regarding COVID-19.
Please don't hesitate to reach out to our Customer Experience Team with any questions by calling 888.573.5727.
Refer to the back of the meal sleeve for meal-specific heating instructions when using a microwave or oven (for applicable meals). Follow the preparation instructions on the packaging and reheat until the meal reaches an internal temperature of 165° F. Heating times can vary depending on your microwave/oven.
Tip: If using an oven to heat up your meal (check your meal sleeve for applicability), we recommend using a sheet pan so it is easy to get out once hot!
Note: Our meals and packaging are not designed to be heated in a convection or toaster oven.
Refer to the back of the meal sleeve for meal-specific heating instructions, including if your meal can be heated in an oven. Follow the preparation instructions on the packaging and reheat until the meal reaches an internal temperature of 165° F. When using an oven, remove the plastic seal from the meal completely to ensure proper ventilation. Heating times can vary depending on your microwave/oven.
Tip: If using an oven to heat up your meal (check your meal sleeve for applicability), we recommend using a sheet pan so it is easy to get out once hot!
Note: Our meals and packaging are not designed to be heated in a convection or toaster oven.
At this time, we are unable to customize menus based on specific ingredients or macronutrient needs. However, you do have the ability to view and modify your meals each week and remove any items you don’t want.
Our menu contains a full list of ingredients and nutrition label for each meal. You would just need to log on at some point before the cutoff and do a quick check of the meals we have put in your cart. If any meals contain an unwanted ingredient, just remove them from your cart and add something else. Whatever is in your cart at 11:59 pm CT on your cutoff day will be locked in as your order for the following week.
Getting Started
Managing my Subscription
Nutrition & Ingredients
Receiving My Meals
