Frequently Asked Questions
Yes. Because the Freezer Provisions items arrive in a separate box, this can be expected with any order of our Freezer Provisions items! After your Freezer Provisions purchase has been processed, you will receive an order confirmation email including details informing you of this. Additionally, you will receive an email with a tracking link for your delivery once your order has been shipped.
Rest assured, we freeze our product at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away.
When you refer a friend, they get a massive discount to kickstart their healthy habits, and you get a kickback for being a great scout.
They’ll receive up to $150 off across their first 6 orders. This is a multi-week discount designed to make sticking to their goals effortless.
Sharing is simple. Log into your account and look for the "Feed Friends" link (usually right next to the person icon) or check the green banner on your dashboard. You can send invites directly via email or copy your unique link to share however you like.
To ensure the process is seamless for everyone, here are a few best practices:
Eligibility: Referrals can ONLY be redeemed by first-time customers. You can receive vouchers for a maximum of 10 successfully redeemed referrals.
One Offer at a Time: If your friend uses a different promotional code or offer at checkout, a referral voucher will NOT be issued to your account.
How to Redeem: Once your friend signs up, you will receive an email to activate your voucher. After clicking the link in the email, the $40 referral credit will appear in your Benefits wallet and apply automatically to your next eligible order.
View Your Rewards: To see your active referral vouchers, click the button below!
Your unique referral links and codes do not expire, and there’s no limit to how many you can send.
With our Refer-a-Friend program, you can send your unique referral link to your friends and family members. They’ll receive up to $150 off across their first 6 orders (this is a multi-week discount designed to make sticking to their goals effortless) and you'll receive a $40 credit on your Factor account!
Factor Freebies are free meals that you earn for reaching a certain milestone with Factor! They have a $78 value and can be shared with friends and family who have never had a Factor subscription.
Please note that we are unable to combine these offers.
The health of our customers and the safety of our food has always been the #1 priority for Factor and while COVID-19 is very much top of mind to all of us these days, it is only one of many food safety concerns that the ready-to-eat meals businesses (such as restaurants, grocery stores and Factor) manage every day.
We take this responsibility seriously and always meet or exceed the ongoing guidance from the experts at CDC, FDA, USDA and Health Departments across all aspects of our business and are taking extra precautions to provide further assurance to our customers during this current pandemic.
- Our kitchen and production facility undergoes a full, “deep” sanitation daily as well as multiple sanitation cleaning of all equipment throughout the day.
- Employees are given a health screening as they arrive at work and are sent home if they are ill; all employees properly wash their hands every time they enter a food production area and always wear gloves and masks when they handle food. They are provided clean coats, which are changed at specific times during each day. Hair and beard nets have always been worn throughout our production facility with 100% compliance.
- The Factor facility is permitted by the Health Department whose standards mirror or exceed those of the USDA, FDA and Illinois Department of Health. We operate with robust quality and food safety protocols which are designed specifically for our facility. And of course, our kitchen adheres to USDA cooking/cooling temperature requirements.
- Employees who pack your weekly order wear masks and gloves when handling the packaged meals and equipment is regularly wiped down and sanitized.
Here is a link to the FDA's frequently asked questions site regarding COVID-19.
Please don't hesitate to reach out to our Customer Experience Team with any questions by calling 888.573.5727.
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