Each week we will automatically select meals for you based on any meal preferences indicated on your account, but you can edit meal selections anytime before your weekly cutoff, 11:59 pm CT on the day of the week indicated on your My Menu page for delivery the following week.

On Web (Desktop & Mobile Device):

• Log into your account.
• Click on the date of the delivery you'd like to edit. You can find the 'dates' located at the top of the page just below the Menu Bar.
• Click 'Edit Meals'.
• Adding Meals: Click on 'Add' next to any meal you'd like to include in your order.
• Increase/decrease Quantity: Click the ‘+’ to increase the quantity and click '-' to remove a meal from your or reduce the quantity.
• Once you are done selecting your meals, click on 'Continue'.
• You'll be taken to the Add-Ons page. Choose any add-ons you'd like and click ‘All done!’ or click 'Skip' to save and confirm your order.
  
  On App:
  
  
• Log into your account.
• Scroll down and find the delivery that you would like to edit. To edit your delivery, click ‘Make Changes'.
• Adding Meals: Click on 'Add To Your Box' next to any meal you'd like to include in your order.
• Increase/decrease Quantity: Click the ‘+’ to increase the quantity and click '-' to remove a meal from your or reduce the quantity.
• Once you are done selecting your meals, click 'Save’ in the upper righthand corner.
• You'll be taken to the Add-Ons page. Choose any add-ons you'd like and click ‘Save Add-Ons’ or click 'Skip Add-Ons' to save and confirm your order.

To update your payment information, simply follow the steps below!

On a desktop or laptop computer:

-Log in to your account.
-Click on the person icon in the top righthand corner of the page.
-Click on 'Settings.'
-Once on the 'Settings' page, click on 'Payment' on the lefthand side of the page.
-Click on 'Edit' in the Payment Method section.
-Input your new payment method.
-Click 'Save'.

On a mobile device:

-Log in to your account.
-Click on the horizontal lines in the top lefthand corner of the page.
-Click on 'Settings.'
-Once on the 'Settings' page, click on the dropdown arrow at the top and choose 'Payment.'
-Click on 'Edit' in the Payment Method section.
-Input your new payment method.
-Click 'Save'.

On the App:

-Log in to your account.
-Click 'Profile'
-Scroll down and select 'Payment'.'
-Click on 'Edit' in the Payment Method section.
-Input your new payment method.
-Click 'Save'.

Please note, this change will apply to future orders; however, it will not apply to orders that have already processed.

We realize your life changes from week to week, so you have the ability to skip deliveries on our website. Please note, orders must be skipped prior to our weekly cutoff, which is is noted on your My Menu page for meals arriving the following week!

On Web (Desktop & Mobile Device):

• Log in to your account
• At the top of the page, you will find your upcoming delivery dates.
• Select the date you'd like to skip and click the 'Change or Skip Delivery' button.
• You'll see a pop-up. Click 'Skip Week' to skip your order.
  
  On App:
  
  
• Log in to your account Scroll down and find the upcoming delivery you would like to skip.
• Under the menu option for the delivery, select 'Edit Delivery'
• You'll see a pop-up. Click 'Skip this week'.
• A pop will appear confirming that you’ve skipped the delivery.

We offer a variety of meals for different dietary needs and taste preferences. Our meal categories include:

Calorie Smart
Meals with roughly 550 calories, most popular for helping with portion control, weight loss, calorie management, and overall balanced eating.

Meals containing at least 30g of protein, most popular for helping with muscle building, those with high protein needs and sports performance.

Keto meals are designed with a lower percentage of carbohydrates and a higher percentage of fat for those following a ketogenic diet or wanting rich foods that are carb conscious.

Well-balanced meals with a focus on vegetables and select protein sources, such as chicken and fish, for individuals looking to incorporate a higher intake of veggies while including minimal amounts of purposeful protein.

Meals containing roughly 35g of carbs or less while maintaining a good balance of protein and fat. Most popular for reducing total carbohydrate intake, which may help to balance blood sugar and promote weight loss.

Meals within this category contain at least 6 grams of dietary fiber coming from vegetables, fruits, and grains. These meals may promote satiety and help support the gut microbiome!

Balanced meals that are protein-forward, calorie-friendly, and mindfully portioned.

Wholesome, meat-free meals that prioritize veggies.Great for those following a plant-forward diet or looking to incorporate more fiber-filled, plant-based foods!

Focuses on heart-healthy fats (olive oil), lean proteins, and high-fiber veggies/grains. It's the "middle ground" diet—not too restrictive, but very clean.

Identifies meals specifically designed with lower salt content than the average pre-prepared meal, usually swapping heavy salt for herbs and citrus for flavor.

From the menu you can take a look at each meal’s ingredients, as well as the nutritional information, to make the most informed decisions on the meals that work best for your dietary needs. Simply click on the meals to see this!

Also, our dietitians love jumping on the phone to talk about nutrition! If you have a nutrition question or want to talk through the best meals to order for yourself, click here to schedule a free 20 minute nutrition coaching session!

We love a clean planet as much as a clean plate! Here’s the quick guide to keeping it green:

Boxes: Flatten them out and toss them in your curbside recycling.

Insulation: Our Laminated Paper insulation is 100% curbside recyclable. If your box contains PET or Cotton insulation, please check your local guidelines or dispose of it in the trash. https://www.plasticfilmrecycling.org/

Meal Containers: These are BPA-free and made from #1 PET plastic, which is widely accepted in most curbside recycling programs.

Gel Packs: These are non-toxic and reusable! If you’re done with them, snip the corner, drain the non-toxic gel into the trash (avoid the sink!), and recycle the plastic film at a designated drop-off location. The contents of our gel packs are made of 99% salt water and 1% sodium polyacrylate. If you’d like, you can also donate them locally to a local Food Bank, Meals on Wheels, Girl Scouts or Boy Scouts of America. The plastic film should not be curbside recycled, but you can find more information about where to recycle it HERE.

It is always worth checking what materials are recyclable in your area. If your town doesn't recycle certain materials, or you're interested in other options, check out Earth911 for a list of recycling facilities near you

We deliver to all 48 contiguous states! So, if you reside in the USA, and you don't live in Alaska or Hawaii—We can have meals delivered to you!

If you'd like more information about delivery to your area, please visit HERE to get started!

We freeze our product at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away.

Still, despite shipping your box for maximum freshness, we recommend that you freeze your items upon receipt and do not keep your box outside for more than 6 to 8 hours after delivery.

If your Freezer Provision items appear thawed when you open the box, check for temperature:

• If your product is below 40°F for 2 hours or less, you can enjoy your items right away or place them in the freezer to enjoy at a later date.
• If your product is above 40°F, please discard the products and contact our Customer Care team for further assistance.

The health of our customers and the safety of our food has always been the #1 priority for Factor and while COVID-19 is very much top of mind to all of us these days, it is only one of many food safety concerns that the ready-to-eat meals businesses (such as restaurants, grocery stores and Factor) manage every day.

We take this responsibility seriously and always meet or exceed the ongoing guidance from the experts at CDC, FDA, USDA and Health Departments across all aspects of our business and are taking extra precautions to provide further assurance to our customers during this current pandemic.

• Our kitchen and production facility undergoes a full, “deep” sanitation daily as well as multiple sanitation cleaning of all equipment throughout the day.
• Employees are given a health screening as they arrive at work and are sent home if they are ill; all employees properly wash their hands every time they enter a food production area and always wear gloves and masks when they handle food. They are provided clean coats, which are changed at specific times during each day. Hair and beard nets have always been worn throughout our production facility with 100% compliance.
• The Factor facility is permitted by the Health Department whose standards mirror or exceed those of the USDA, FDA and Illinois Department of Health. We operate with robust quality and food safety protocols which are designed specifically for our facility. And of course, our kitchen adheres to USDA cooking/cooling temperature requirements.
• Employees who pack your weekly order wear masks and gloves when handling the packaged meals and equipment is regularly wiped down and sanitized.
  
  Here is a link to the FDA's frequently asked questions site regarding COVID-19.
  
  Please don't hesitate to reach out to our Customer Experience Team with any questions by calling 888.573.5727.