Frequently Asked Questions
You certainly can! We really try to make it easy to manage your subscription, so if you need to take a break from our delicious meals or you decide that Factor isn’t a fit for you, all you need to do is log into your account and you can cancel your subscription there.
While you can cancel at any time, canceling your subscription does not cancel existing orders. If you cancel your subscription before the weekly cutoff time indicated on your My Menu page, no automated order will be placed for delivery the following week. If you cancel your subscription after the weekly cutoff time and an automated order was placed, that order cannot be canceled and you will receive it the following week. After that, however, you will not incur further charges or receive future deliveries from Factor if your subscription is canceled.
If you still want to cancel, click HERE or follow the instructions below:
On Web (Desktop or Laptop Computer):
Log into your account
Click on the person icon (desktop or laptop) or horizontal lines (phone or tablet) in the top righthand corner of the page.
Click on ‘Settings.’
This should take you to the ‘Manage Subscription’ page.
Scroll down to the Status section and click ‘Deactivate My Plan.’
Deactivating your plan will skip your deliveries indefinitely.
Scroll down to the bottom of the page and click ‘Cancel Anyway.’
On Mobile Web (Phone or Tablet):
Log into your account
Click on the horizontal lines in the top righthand corner of the page.
Click on ‘Settings’
This should default you to the ‘Manage Subscription’ Page. If not, click on the drop down arrow and select ‘Plan Settings’
Scroll down to the Status section and click ‘Deactivate My Plan’
Deactivating your plan will skip your deliveries indefinitely.
Scroll down to the bottom of the page and click ‘Cancel Anyway’
On The iOS App:
Log into your account
Click on ‘Profile’ icon in the bottom right hand corner
Click on ‘Plan Settings.’
Click ‘End meal subscription.’
Click on ‘Cancel Anyway.” Deactivating your plan will skip your deliveries indefinitely.
Our pricing is designed to be as flexible as your lifestyle! Because the cost per meal depends on your plan size and any active seasonal promotions, we recommend checking your personalized pricing directly through your account or our homepage.
New to Factor?
If you’re thinking about joining the Factor fam, the easiest way to see our latest pricing (including any new customer offers) is right on our website:
Head to our homepage.
Click “Get Started.”
Choose your weekly meal plan (6–36 meals per week).
As you adjust your plan, you’ll see the price per meal and estimated weekly total update automatically, so you can find the option that fits your routine.
Already a Factor customer?
You can check your exact pricing anytime in your account:
On Web:Log in and go to Settings → Plan Settings (or Manage Subscription) to view your current per-meal price and shipping cost.
In the App:Tap the Profile icon, then select Plan Settings to see your active plan details.
A few things to keep in mindMore meals, better value: Larger weekly plans typically lower your cost per meal.
Premium options: Select add-ons or premium meals may include an additional charge, which is always clearly marked.
Need to change your password? No problem!
On Web (Desktop or Laptop computer):
- Log in to your account.
- Click on the person icon in the top righthand corner of the page.
- Click on 'Settings.'
- Once on the 'Settings' page, click on 'Account Settings' on the lefthand side of the page.
- In the password section, click 'Edit.'
- Input your current password.
- Input your new password twice.
- Click “Save.”
On Mobile Web (phone or Tablet): - Log in to your account.
- Click on the horizontal lines in the top lefthand corner of the page.
- Click on 'Settings.'
- Once on the 'Settings' page, click on the dropdown arrow beside 'Mobile Settings Navigation' at the top and choose 'Account Settings.'
- In the password section, click 'Edit.'
- Input your current password.
- Input your new password twice.
- Click “Save.”
On Mobile App: - Log in to your account.
- Click on 'Profile'.
- Once on the 'Personal Info'
- Click 'Change Password'
- Input your current password.
- Input your new password twice.
- Click 'Change Password' to save your new password.
If You've Forgotten Your Password - Go to "https://go.factor75.com/login"
- Click “Forgot Password?” underneath the green Login button.
- Input the email address associated with your account and select “Reset Password.”
- You’ll soon receive an email with instructions on how to reset that pesky password and access your account again!
You can deactivate your subscription at any time! We really try to make it easy to manage your subscription, so if you need to take a break from our delicious meals or you decide that Factor isn’t a fit for you, all you need to do is log into your account and you can cancel your subscription there.
While you can cancel at any time, canceling your subscription does not cancel existing orders. If you cancel your subscription before the weekly cutoff time indicated on your My Menu page, no automated order will be placed for delivery the following week. If you cancel your subscription after the weekly cutoff time and an automated order was placed, that order cannot be canceled and you will receive it the following week. After that, however, you will not incur further charges or receive future deliveries from Factor if your subscription is canceled.
If you still want to cancel, click HERE or follow the instructions below:
On web (Desktop or Laptop Computer):Log into your account
Click on the person icon (desktop or laptop) or horizontal lines (phone or tablet) in the top righthand corner of the page.
Click on ‘Settings.’
This should take you to the ‘Manage Subscription’ page.
Scroll down to the Status section and click ‘Deactivate My Plan.’
Deactivating your plan will skip your deliveries indefinitely.
Scroll down to the bottom of the page and click ‘Cancel Anyway.’
On Mobile Web (Phone or Tablet):Log into your account
Click on the horizontal lines in the top righthand corner of the page.
Click on ‘Settings’
This should default you to the ‘Manage Subscription’ Page. If not, click on the drop down arrow and select ‘Plan Settings’
Scroll down to the Status section and click ‘Deactivate My Plan’
Deactivating your plan will skip your deliveries indefinitely.
Scroll down to the bottom of the page and click ‘Cancel Anyway’
On The iOS App:Log into your account
Click on ‘Profile’ icon in the bottom right hand corner
Click on ‘Plan Settings.’
Click ‘End meal subscription.’
Click on ‘Cancel Anyway.” Deactivating your plan will skip your deliveries indefinitely.
When you refer a friend, they get a massive discount to kickstart their healthy habits, and you get a kickback for being a great scout.
They’ll receive up to $150 off across their first 6 orders. This is a multi-week discount designed to make sticking to their goals effortless.
Sharing is simple. Log into your account and look for the "Feed Friends" link (usually right next to the person icon) or check the green banner on your dashboard. You can send invites directly via email or copy your unique link to share however you like.
To ensure the process is seamless for everyone, here are a few best practices:
Eligibility: Referrals can ONLY be redeemed by first-time customers. You can receive vouchers for a maximum of 10 successfully redeemed referrals.
One Offer at a Time: If your friend uses a different promotional code or offer at checkout, a referral voucher will NOT be issued to your account.
How to Redeem: Once your friend signs up, you will receive an email to activate your voucher. After clicking the link in the email, the $40 referral credit will appear in your Benefits wallet and apply automatically to your next eligible order.
View Your Rewards: To see your active referral vouchers, click the button below!
Your unique referral links and codes do not expire, and there’s no limit to how many you can send.
Think of Freebies as a "thank you" for being a loyal customer. As you progress through your subscription, you’ll occasionally earn Free Box credits (a $78 value) to gift to friends and family. It’s the perfect way to help your inner circle kickstart their healthy habits.
Each Freebie covers the cost of a 6-meal box ($78). Your friend just covers the shipping fee. If they choose a larger plan or add any premium extras, they’ll simply pay the difference.
Redeeming a Freebie signs the recipient up for a standard Factor subscription. They can choose to keep the momentum going or cancel anytime before their next cutoff.
Head to the "Feed Friends" tab in the top right corner of your account. If you have Freebies available, you can enter your friend's email and send the invite directly.
Note: If you don't see any Freebies yet, you’ll see our Referral Program "Give & Get" offer instead, which earns you account credit!
Do Freebies expire?
Yes, so don't let them go to waste: Once a Freebie lands in your account, you have 21 days to send it. Once the referrasl is sent, they have 60 days to claim their box.
Freebies are strictly for gifting—they are about sharing the love. If you’re looking to earn credits for your own future boxes, use your Referral Link (the "Give $40, Get $40" offer) instead.
The quantity of add-ons you originally subscribed to will be your default quantity for future week. You can change the quantity of your add-ons for future weeks by visiting your account before your weekly cutoff the week prior to your scheduled delivery.
To change the quantity of your add-on for a specific week:
- Click "Select add-ons" or "Edit add-ons" to find your add-on subscription.
- Tap on '-' minus or '+' plus.
- Follow the prompts to select the new amount you want.
- Choose either "Get X in this box only" or "Get X in every future box". If you choose every box, we’ll prompt you to confirm the new price of your add-on subscription.
- Click "Save" to confirm the changes to your box.
When you skip an add-on, you won’t receive it for that given week, but we’ll keep your subscription active for all other weeks, unless you skip or cancel. You’ll still receive your meals, unless you skip the week for your entire box.
Yes, you totally can!
To skip a week of your add-on subscription:
- Click "Select add-ons" or "Edit add-ons" to find your add-on subscription.
- Tap on '-' minus.
- Follow the prompts to skip your add-on for the week.
- Select "Skip for this box only".
- Click “Save” to confirm the changes to your box.
When you skip an add-on, you won’t receive it for that given week, but we’ll keep your subscription active for all other weeks, unless you skip or cancel. You’ll still receive your meals, unless you skip the week for your entire box.
We offer a variety of meals for different dietary needs and taste preferences. Our meal categories include:
Calorie Smart
Meals with roughly 550 calories, most popular for helping with portion control, weight loss, calorie management, and overall balanced eating.
High Protein
Meals containing at least 30g of protein, most popular for helping with muscle building, those with high protein needs and sports performance.
Keto
Keto meals are designed with a lower percentage of carbohydrates and a higher percentage of fat for those following a ketogenic diet or wanting rich foods that are carb conscious.
Flexitarian
Well-balanced meals with a focus on vegetables and select protein sources, such as chicken and fish, for individuals looking to incorporate a higher intake of veggies while including minimal amounts of purposeful protein.
Low Carb
Meals containing roughly 35g of carbs or less while maintaining a good balance of protein and fat. Most popular for reducing total carbohydrate intake, which may help to balance blood sugar and promote weight loss.
Fiber Filled
Meals within this category contain at least 6 grams of dietary fiber coming from vegetables, fruits, and grains. These meals may promote satiety and help support the gut microbiome!
GLP-1 Support
Balanced meals that are protein-forward, calorie-friendly, and mindfully portioned.
Vegan & Veggie
Wholesome, meat-free meals that prioritize veggies.Great for those following a plant-forward diet or looking to incorporate more fiber-filled, plant-based foods!
Mediterranean
Focuses on heart-healthy fats (olive oil), lean proteins, and high-fiber veggies/grains. It's the "middle ground" diet—not too restrictive, but very clean.
Sodium Smart
Identifies meals specifically designed with lower salt content than the average pre-prepared meal, usually swapping heavy salt for herbs and citrus for flavor.
From the menu you can take a look at each meal’s ingredients, as well as the nutritional information, to make the most informed decisions on the meals that work best for your dietary needs. Simply click on the meals to see this!
Also, our dietitians love jumping on the phone to talk about nutrition! If you have a nutrition question or want to talk through the best meals to order for yourself, click here to schedule a free 20 minute nutrition coaching session!
While our meals are not designed specifically for weight loss, they can help you meet your nutrition-related goals depending on how you combine our meals with the other food you enjoy in a day. Our meals can make portion-controlled, balanced eating a consistent part of your routine.
For more direction on how to fit our meals into your weight-loss plan, click here to schedule a complimentary nutrition coaching session with a dietitian from our nutrition team.
Most of our meals typically range from 350-750 calories and average around 600 calories per meal. In order to select the meals best for you, always make sure to click on the images of the meals to see the nutrition facts label and ingredients!
If you would like assistance in choosing the meals to best suit your health goals, click here to schedule a complimentary nutrition coaching session with one of our registered dietitians!
We love a clean planet as much as a clean plate! Here’s the quick guide to keeping it green:
Boxes: Flatten them out and toss them in your curbside recycling.
Insulation: Our Laminated Paper insulation is 100% curbside recyclable. If your box contains PET or Cotton insulation, please check your local guidelines or dispose of it in the trash. https://www.plasticfilmrecycling.org/
Meal Containers: These are BPA-free and made from #1 PET plastic, which is widely accepted in most curbside recycling programs.
Gel Packs: These are non-toxic and reusable! If you’re done with them, snip the corner, drain the non-toxic gel into the trash (avoid the sink!), and recycle the plastic film at a designated drop-off location. The contents of our gel packs are made of 99% salt water and 1% sodium polyacrylate. If you’d like, you can also donate them locally to a local Food Bank, Meals on Wheels, Girl Scouts or Boy Scouts of America. The plastic film should not be curbside recycled, but you can find more information about where to recycle it HERE.
It is always worth checking what materials are recyclable in your area. If your town doesn't recycle certain materials, or you're interested in other options, check out Earth911 for a list of recycling facilities near you
We deliver to all 48 contiguous states! So, if you reside in the USA, and you don't live in Alaska or Hawaii—We can have meals delivered to you!
If you'd like more information about delivery to your area, please visit HERE to get started!
You do not need to be home to receive your meals! We ship our meals in insulated boxes with gel packs that will keep the box at refrigerated temperatures for quite a long time! We thoroughly test them in all seasons across all climates.
Keep in mind that it is normal for the gel packs to be slightly melted by the time they arrive. This is because they release cold air into the box as they melt. The cold air does dissipate quickly when you open it, so you should transfer the meals to the fridge immediately.
Meals should arrive at a temperature of 41 degrees Fahrenheit or below. If your meals arrive above this temperature, please discard the meals and contact our Customer Experience Team so we can further assist.
We freeze our product at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away.
Still, despite shipping your box for maximum freshness, we recommend that you freeze your items upon receipt and do not keep your box outside for more than 6 to 8 hours after delivery.
If your Freezer Provision items appear thawed when you open the box, check for temperature:
- If your product is below 40°F for 2 hours or less, you can enjoy your items right away or place them in the freezer to enjoy at a later date.
- If your product is above 40°F, please discard the products and contact our Customer Care team for further assistance.
Refer to the back of the meal sleeve for meal-specific heating instructions, including if your meal can be heated in an oven. Follow the preparation instructions on the packaging and reheat until the meal reaches an internal temperature of 165° F. When using an oven, remove the plastic seal from the meal completely to ensure proper ventilation. Heating times can vary depending on your microwave/oven.
Tip: If using an oven to heat up your meal (check your meal sleeve for applicability), we recommend using a sheet pan so it is easy to get out once hot!
Note: Our meals and packaging are not designed to be heated in a convection or toaster oven.
Getting Started
Managing my Subscription
Nutrition & Ingredients
Receiving My Meals
