Frequently Asked Questions
Yes! Some of our meals are customizable. For example, you may have the option to swap the protein for an alternative. If a meal is eligible for customization, you'll see a dropdown menu at the bottom of the recipe preview that lets you make the change.
Keep in mind that swapping the protein can affect the meal’s nutrition and ingredient profile, which may impact the dietary category it falls under.
These items should always be stored in your freezer, not refrigerator.
To enjoy from frozen, simply follow the instructions listed on the packaging of each item.
We always recommend viewing the packaging for the most up to date prep instructions and enjoy by date once you receive your Freezer Provisions items!
At this time, we are unable to customize menus based on specific ingredients or macronutrient needs. However, you do have the ability to view and modify your meals each week and remove any items you don’t want.
Our menu contains a full list of ingredients and nutrition label for each meal. You would just need to log on at some point before the cutoff and do a quick check of the meals we have put in your cart. If any meals contain an unwanted ingredient, just remove them from your cart and add something else. Whatever is in your cart at 11:59 pm CT on your cutoff day will be locked in as your order for the following week.
When your order is delivered, unpack your meals and slide them right into your fridge. Yep, that's it! Our meals are intended to be enjoyed fresh for optimal quality, we do not recommend freezing.
Note: Meals are fresh and delicious for at least 7 days after delivery.
Each meal feeds one adult for one meal. Our meals will vary in nutrition facts and ingredients, so always make sure to check this before ordering each week. You can view a full nutrition label and list of ingredients for each meal by clicking on the image of the meal on our menu page.
Some of our breakfast options work well to be split in two for a lighter breakfast.
Each week we will automatically select meals for you based on any meal preferences indicated on your account, but you can edit meal selections anytime before your weekly cutoff, 11:59 pm CT on the day of the week indicated on your My Menu page for delivery the following week.
On Web (Desktop & Mobile Device):
- Log into your account.
- Click on the date of the delivery you'd like to edit. You can find the “dates” at the top of the will be located at the top of the page just below the Menu Bar.
- Click 'Edit Meals.'
- Adding Meals: Click on 'Add To Your Box' next to any meal you'd like to include in your order.
- Increase/decrease Quantity: Click the ‘+’ to increase the quantity and click “-” to remove a meal from your or reduce the quantity.
- Once you are done selecting your meals, click on 'Save.'
- You'll be taken to the Add-Ons page. Choose any add-ons you'd like and click ‘Save Add-Ons’ or click 'Skip Add-Ons' to save and confirm your order.
On App: - Log into your account.
- Scroll down and find the delivery that you would like to edit. To edit your delivery, click ‘Make Changes.”
- Adding Meals: Click on 'Add To Your Box' next to any meal you'd like to include in your order.
- Increase/decrease Quantity: Click the ‘+’ to increase the quantity and click “-” to remove a meal from your or reduce the quantity.
- Once you are done selecting your meals, click 'Save’ in the upper righthand corner.
- You'll be taken to the Add-Ons page. Choose any add-ons you'd like and click ‘Save Add-Ons’ or click 'Skip Add-Ons' to save and confirm your order.
Need to change your password? No problem!
On Web (Desktop or Laptop computer):
- Log in to your account.
- Click on the person icon in the top righthand corner of the page.
- Click on 'Settings.'
- Once on the 'Settings' page, click on 'Account Settings' on the lefthand side of the page.
- In the password section, click 'Edit.'
- Input your current password.
- Input your new password twice.
- Click “Save.”
On Mobile Web (phone or Tablet): - Log in to your account.
- Click on the horizontal lines in the top righthand corner of the page.
- Click on 'Settings.'
- Once on the 'Settings' page, click on the dropdown arrow at the top and choose 'Account Settings.'
- In the password section, click 'Edit.'
- Input your current password.
- Input your new password twice.
- Click “Save.”
On Mobile App: - Log in to your account.
- Click on 'Settings.'
- Once on the 'Personal Information'
- Click 'Reset Password'
- Input your current password.
- Input your new password twice.
- Click 'Resert Password' to save your new password.
If You've Forgotten Your Password - Go to "https://go.factor75.com/login"
- Click “Forgot Password?” underneath the green Login button.
- Input the email address associated with your account and select “Reset Password.”
- You’ll soon receive an email with instructions on how to reset that pesky password and access your account again!
To change the email address on your account, simply follow the steps below!
On a desktop or laptop computer:
- Log in to your account.
- Click on the person icon in the top righthand corner of the page.
- Click on 'Settings.'
- Once on the 'Settings' page, click on 'Account Settings' on the lefthand side of the page.
- Click on 'Edit' next to personal info
- Input your new email address.
- Click “Save.”
On a mobile device: - Log in to your account.
- Click on the horizontal lines in the top righthand corner of the page.
- Click on 'Settings.'
- Once on the 'Settings' page, click on the dropdown arrow at the top and choose 'Account Settings.'
- Click on 'Edit' next to personal info
- Input your new email address.
- Click “Save.”
Just follow a few quick steps to change your delivery address:
On a desktop or laptop computer:
- Log in to your account.
- Click on the person icon in the top righthand corner of the page.
- Click on 'Settings.'
- Once on the 'Settings' page, click on 'Plan Settings' on the lefthand side of the page.
- Click on 'Edit' in the Delivery section.
- Input your new delivery address.
- Click “Save.”
On a mobile device: - Log in to your account.
- Click on the horizontal lines in the top righthand corner of the page.
- Click on 'Settings.'
- Once on the 'Settings' page, click on the dropdown arrow at the top and choose 'Plan Settings.'
- Click on 'Edit' in the delivery section
- Input your new delivery address.
- Click “Save.”
Note: Addresses MUST be updated before your weekly cutoff time as indicated on my My Menu page. We cannot guarantee on-time delivery if addresses are not updated by the cutoff and we may not be able to make any changes after the cutoff.
You can deactivate your subscription at any time! Please note, we are not able to modify or cancel an order that has already processed. Orders are processed immediately after your weekly cutoff, which is noted on your My Menu page for meals arriving the following week.
Follow these steps to deactivate the subscription feature on your account:
On web (Desktop or Laptop Computer):
- Log into your account
- Click on the person icon (desktop or laptop) or horizontal lines (phone or tablet) in the top righthand corner of the page.
- Click on ‘Settings.’
- This should take you to the ‘Plan Settings’ page.
- Scroll down to the Status section and click ‘Deactivate My Plan.’
- Deactivating your plan will skip your deliveries indefinitely.
- Scroll down to the bottom of the page and click ‘Cancel Anyway.’
On Mobile Web (Phone or Tablet): - Log into your account
- Click on the horizontal lines in the top righthand corner of the page.
- Click on ‘Settings’
- This should default you to the ‘Plan Settings’ Page. If not, click on the drop down arrow and select ‘Plan Settings’
- Scroll down to the Status section and click ‘Deactivate My Plan’
- Deactivating your plan will skip your deliveries indefinitely.
- Scroll down to the bottom of the page and click ‘Cancel Anyway’
On The iOS App: - Log into your account
- Click on ‘Settings’ icon in the bottom right hand corner
- Click on ‘Personal Information.’
- Click ‘Delete Account.’
- Click on ‘Continue to Deactivate.” Deactivating your plan will skip your deliveries indefinitely.
To update your payment information, simply follow the steps below!
On a desktop or laptop computer:
- Log in to your account.
- Click on the person icon in the top righthand corner of the page.
- Click on 'Settings.'
- Once on the 'Settings' page, click on 'Account Settings' on the lefthand side of the page.
- Click on 'Edit' in the Payment Method section.
- Input your new payment method.
- Click “Save.”
On a mobile device: - Log in to your account.
- Click on the horizontal lines in the top righthand corner of the page.
- Click on 'Settings.'
- Once on the 'Settings' page, click on the dropdown arrow at the top and choose 'Account Settings.'
- Click on 'Edit' in the Payment Method section.
- Input your new payment method.
- Click “Save.”
Please note, this change will apply to future orders; however, it will not apply to orders that have already processed.
We realize your life changes from week to week, so you have the ability to skip deliveries on our website. Please note, orders must be skipped prior to our weekly cutoff, which is is noted on your My Menu page for meals arriving the following week!
On Web (Desktop & Mobile Device):
- Log in to your account
- At the top of the page, you will find your upcoming delivery dates.
- Select the date you'd like to skip and click the 'Change or Skip Delivery' button.
- You'll see a pop-up. Click 'Skip Week' to skip your order.
On App: - Log in to your account Scroll down and find the upcoming delivery you would like to skip.
- Click on the three dots (...) next to the delivery date.
- You'll see a pop-up. Click 'Skip Week'.
- A pop will appear confirming that you’ve skipped the delivery.
With our Refer-a-Friend program, you can send your unique referral link to your friends and family members. When they sign up, they'll receive $40 off their first order, and you'll receive a $40 credit on your Factor account!
Factor Freebies are free meals that you earn for reaching a certain milestone with Factor! They have a $60 value and can be shared with friends and family who have never had a Factor subscription.
Please note that we are unable to combine these offers.
To receive add-ons in every box, you can subscribe to select add-ons.
To subscribe to an add-on:
- In the add-ons section below your meals, click "Select add-ons" or "Edit add-ons" to view what’s available for that week.
- If an add-on is available for subscription, you can check the box next to “Subscribe to this add-on”.
- Follow the steps to start your subscription.
- Click "Save" to confirm the changes to your box.
We offer a variety of meals for different dietary needs and taste preferences. Our meal categories include:
Calorie Smart
Meals with roughly 550 calories, most popular for helping with portion control, weight loss, calorie management, and overall balanced eating.
High Protein
Meals containing at least 30g of protein, most popular for helping with muscle building, those with high protein needs and sports performance.
Keto
Keto meals are designed with a lower percentage of carbohydrates and a higher percentage of fat for those following a ketogenic diet or wanting rich foods that are carb conscious.
Flexitarian
Well-balanced meals with a focus on vegetables and select protein sources, such as chicken and fish, for individuals looking to incorporate a higher intake of veggies while including minimal amounts of purposeful protein.
Low Carb
Meals containing roughly 35g of carbs or less while maintaining a good balance of protein and fat. Most popular for reducing total carbohydrate intake, which may help to balance blood sugar and promote weight loss.
Fiber Filled
Meals within this category contain at least 6 grams of dietary fiber coming from vegetables, fruits, and grains. These meals may promote satiety and help support the gut microbiome!
GLP-1 Support
Balanced meals that are protein-forward, calorie-friendly, and mindfully portioned.
Vegan & Veggie
Wholesome, meat-free meals that prioritize veggies.Great for those following a plant-forward diet or looking to incorporate more fiber-filled, plant-based foods!
From the menu you can take a look at each meal’s ingredients, as well as the nutritional information, to make the most informed decisions on the meals that work best for your dietary needs. Simply click on the meals to see this!
Also, our dietitians love jumping on the phone to talk about nutrition! If you have a nutrition question or want to talk through the best meals to order for yourself, click here to schedule a free 20 minute nutrition coaching session!
Yes! We do offer both low carb and ketogenic meals. These meals are thoughtfully crafted to support your low-carb lifestyle while still delivering bold flavors, satisfying portions, and quality ingredients.
Our Low Carb meals contain roughly 35g of carbs or less while maintaining a good balance of protein and fat. Most popular for reducing total carbohydrate intake, which may help to balance blood sugar and promote weight loss.
Our Keto meals are designed with a lower percentage of carbohydrates and a higher percentage of fat for those following a ketogenic diet.
Transparency is important to Factor, and we make it our priority to provide as much nutrition information to our customers about every ingredient in every recipe as possible.
Because an expansive amount of dietary preferences and dietary needs exist, we may not be able to accommodate specific needs. We leave it to our customers to review the ingredients and determine with their healthcare team which meals best meet their dietary needs.
All of our meals are delivered to you in completely BPA-free CPET individual plastic containers!
CPET stands for Crystallizable PolyEthylene Terephthalate. These plastics are safe for food storage as well as heating in the microwave or oven.
We ship our meals in insulated boxes with gel packs that will keep the box at refrigerated temperatures for quite a long time! We thoroughly test them in all seasons across all climates.
Keep in mind that it is normal for the gel packs to be slightly melted by the time they arrive. This is because they release cold air into the box as they melt. The cold air does dissipate quickly when you open the box, so you should transfer the meals to the fridge immediately.
It is not uncommon for gel packs to not be fully frozen by arrival; gel packs melt as they keep our boxes cold. We have designed our insulation to keep our boxes and their contents at refrigerated temperatures. We have thoroughly tested our insulation to withstand different climates and seasons.
However, we strongly recommend you transfer your meals immediately to the refrigerator upon delivery. All proteins should arrive below 41℉. If your proteins arrive above this temperature, please discard them and contact our Customer Care Team.
We deliver to all 48 contiguous states! So, if you reside in the USA, and you don't live in Alaska or Hawaii—We can have meals delivered to you!
If you'd like more information about delivery to your area, please call our Customer Experience Team at 888-573-5727.
You do not need to be home to receive your meals! We ship our meals in insulated boxes with gel packs that will keep the box at refrigerated temperatures for quite a long time! We thoroughly test them in all seasons across all climates.
Keep in mind that it is normal for the gel packs to be slightly melted by the time they arrive. This is because they release cold air into the box as they melt. The cold air does dissipate quickly when you open it, so you should transfer the meals to the fridge immediately.
Meals should arrive at a temperature of 41 degrees Fahrenheit or below. If your meals arrive above this temperature, please discard the meals and contact our Customer Experience Team so we can further assist.
We freeze our product at peak freshness and pack them with dry ice inside an insulated box to keep them safe and cold, in case you can’t get to your delivery right away.
Still, despite shipping your box for maximum freshness, we recommend that you freeze your items upon receipt and do not keep your box outside for more than 6 to 8 hours after delivery.
If your Freezer Provision items appear thawed when you open the box, check for temperature:
- If your product is below 40°F for 2 hours or less, you can enjoy your items right away or place them in the freezer to enjoy at a later date.
- If your product is above 40°F, please discard the products and contact our Customer Care team for further assistance.
Yes, our packaging is fully curbside recyclable including our insulated liners!
As for dry ice, just place it in a well-ventilated area at room temperature, and the remainder of the ice will evaporate away. Please do not leave it in a place accessible to children or pets. Never dispose of dry ice in a trash can, chemical waste container, garbage can, sink, or toilet. Always use protective gloves to protect your skin: prolonged contact can cause an injury similar to a burn.
The health of our customers and the safety of our food has always been the #1 priority for Factor and while COVID-19 is very much top of mind to all of us these days, it is only one of many food safety concerns that the ready-to-eat meals businesses (such as restaurants, grocery stores and Factor) manage every day.
We take this responsibility seriously and always meet or exceed the ongoing guidance from the experts at CDC, FDA, USDA and Health Departments across all aspects of our business and are taking extra precautions to provide further assurance to our customers during this current pandemic.
- Our kitchen and production facility undergoes a full, “deep” sanitation daily as well as multiple sanitation cleaning of all equipment throughout the day.
- Employees are given a health screening as they arrive at work and are sent home if they are ill; all employees properly wash their hands every time they enter a food production area and always wear gloves and masks when they handle food. They are provided clean coats, which are changed at specific times during each day. Hair and beard nets have always been worn throughout our production facility with 100% compliance.
- The Factor facility is permitted by the Health Department whose standards mirror or exceed those of the USDA, FDA and Illinois Department of Health. We operate with robust quality and food safety protocols which are designed specifically for our facility. And of course, our kitchen adheres to USDA cooking/cooling temperature requirements.
- Employees who pack your weekly order wear masks and gloves when handling the packaged meals and equipment is regularly wiped down and sanitized.
Here is a link to the FDA's frequently asked questions site regarding COVID-19.
Please don't hesitate to reach out to our Customer Experience Team with any questions by calling 888.573.5727.
Just follow a few quick steps to change your delivery address:
On a desktop, laptop or mobile device:
- Log into your account.
- Click on the person icon (on desktop or laptop) or the three horizontal lines (on mobile) in the top right corner of the page.
- Select ‘Settings.’
- This will take you to the ‘Manage Subscription’ page.
- Click on 'Edit' in the 'Delivery' section.
- Input your new delivery address.
- Click “Save.”
On mobile app: - Log into your account.
- Tap on 'Settings' in the bottom navigation bar
- Tap on 'Manage Subscription' page
- Click on 'Edit' in the 'Delivery' section.
- Input your new delivery address.
- Click “Save.”
Note: Addresses MUST be updated before your weekly cutoff time as indicated on Dashboard page. We cannot guarantee on-time delivery if addresses are not updated by the cutoff and we may not be able to make any changes after the cutoff.
You can deactivate your subscription at any time. Please note, we are not able to modify or cancel an order that has already processed. Orders are processed immediately after your weekly cutoff, which is noted on your Dashboard page for meals arriving the following week.
Follow these steps to deactivate the subscription feature on your account:
On a desktop, laptop or mobile device:
- Log into your account
- Click on the person icon (on desktop or laptop) or the three horizontal lines (on mobile) in the top right corner of the page
- Select ‘Settings’
- This will take you to the ‘Manage Subscription’ page
- Click on 'Cancel this subscription' in the 'Status' section
- Deactivating your plan will skip your deliveries indefinitely
- Click on "Cancel this subscription"
On mobile app: - Log into your account.
- Tap on 'Settings' in the bottom navigation bar
- Tap on 'Manage Subscription' page
- Click on 'Cancel this subscription' in the 'Status' section
- Deactivating your plan will skip your deliveries indefinitely.
- Click on "Cancel this subscription"
You can skip a program week, up to 4 weeks in advance. Please note, we are not able to skip or cancel an order that has already processed. Orders are processed immediately after your weekly cutoff, which is noted on your Dashboard page for meals arriving the following week.
On a desktop, laptop or mobile device:
- Log into your account
- Click on the person icon (on desktop or laptop) or the three horizontal lines (on mobile) in the top right corner of the page
- Select ‘Settings'
- This will take you to the ‘Manage Subscription’ page
- Click on ‘Skip deliveries' in the 'Skip a delivery' section
- Choose the delivery date(s) you'd like to skip
- Click ‘Confirm’ to save your changes
- You'll return to the 'Manage Subscription' page, where your skipped dates will now appear under the 'Skip a delivery' section
On mobile app: - Log into your account
- Tap on 'Settings' in the bottom navigation bar
- Tap on 'Manage Subscription' page
- Click on ‘Skip deliveries' in the 'Skip a delivery' section
- Choose the delivery date(s) you'd like to skip
- Click ‘Confirm’ to save your changes
- You'll return to the 'Manage Subscription' page, where your skipped dates will now appear under the 'Skip a delivery' section
